Tikona fed up with them and extortion

edited September 2014 in Online Shopping
I am fed up with tikona .. i was not using there connection so i asked them to close the connection . . on june but they asked me to dont close and change plan to minimum amount which is 550+ taxes .. which is around 618 .. so i sad ok and they taken the request .. And also send me confirmation email ..which i am attaching below .. Even i send them several emails and calls .. They even taken 618 payment last month and instantly they said my plan in not canceled and they asking for 4444 (as i prepay for 4 mbps plan )rupees .. They call me 24 hours like 20 times per day and even there guy come to my home and use bad words with my small brother .. .. If plan is changed why the f i pay money .. even they have taken last month payment i.e . 618 .. they should take this month payment which is 618 instead they asking for 3 month prepay .. They are extortion me daily .. My service id is .. 1109261548


From: <Tikona.update@tikona.in>
Date: Sun, Jul 13, 2014 at 6:12 PM
Subject: Resolution confirmation- Commercial Issue Resolved- 1109261548
To: yuvraj54321@gmail.com
"This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

Dear Mr. Soni,

Greetings from Tikona!

With reference to the TT no. 1-3157836357 raised on your Tikona broadband User ID 1109261548.

As per our telephonic conversation on mobile number 9584870460,

We would inform you that, for process your plan change request from ADULQ4096 to ADBBM1M550.

We request you to kindly make the payment of Rs. 618/- for your reference.

Please revert us back on this email once your payment is realized.

Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service.
You can also write to us on customercare@tikona.in. Our Customer Care associate will be glad to assist you.

For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.

Regards,
Yogesh Yadav


Customer Care
Tikona Digital Networks"

Comments

  • Tikona CareTikona Care Senior Member
    edited September 2014
    I am fed up with tikona .. i was not using there connection so i asked them to close the connection . . on june but they asked me to dont close and change plan to minimum amount which is 550+ taxes .. which is around 618 .. so i sad ok and they taken the request .. And also send me confirmation email ..which i am attaching below .. Even i send them several emails and calls .. They even taken 618 payment last month and instantly they said my plan in not canceled and they asking for 4444 (as i prepay for 4 mbps plan )rupees .. They call me 24 hours like 20 times per day and even there guy come to my home and use bad words with my small brother .. .. If plan is changed why the f i pay money .. even they have taken last month payment i.e . 618 .. they should take this month payment which is 618 instead they asking for 3 month prepay .. They are extortion me daily .. My service id is .. 1109261548


    From: <Tikona.update@tikona.in>
    Date: Sun, Jul 13, 2014 at 6:12 PM
    Subject: Resolution confirmation- Commercial Issue Resolved- 1109261548
    To: yuvraj54321@gmail.com
    "This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.

    Dear Mr. Soni,

    Greetings from Tikona!

    With reference to the TT no. 1-3157836357 raised on your Tikona broadband User ID 1109261548.

    As per our telephonic conversation on mobile number 9584870460,

    We would inform you that, for process your plan change request from ADULQ4096 to ADBBM1M550.

    We request you to kindly make the payment of Rs. 618/- for your reference.

    Please revert us back on this email once your payment is realized.

    Please feel free to contact us on toll free number 1-800 209 4276 to provide us any feedback regarding our service.
    You can also write to us on customercare@tikona.in. Our Customer Care associate will be glad to assist you.

    For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.

    Regards,
    Yogesh Yadav


    Customer Care
    Tikona Digital Networks"

    Dear Yuvraj,

    Greetings from Tikona.

    Please be assured that your concern listed Sept 8, 2014 has been noted and our team is working on addressing the same.

    Regards,
    Tikona Care
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