Complaint against absurd behavior of railway employee

Dear Sir,
This is to formally bring in to your records , that today dated. 8 sep 2014 at 8.55 am on Agra cant railway station I along with my mother was threatened and was abused by the concern person who was dealing at inquiry office , the only reason was that , he was not on his chair and I was trying to call him ,
When he didnot respond my mother knocked that window mirror that knock was not so hard that can result him getting infuriated and behave in this manner...
Kindly consider any video evidence that might be there at station in order to support my mail..
Expecting that person to feel the pain , if found guilty..

Regards,
Rohit Pandey,
8130533880
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