Money Refund from abhibus.com

Hi Team,

I have registered one complaint to abhibus.com on 15 aug2014 with complain number 202920 . And still not getting my money refund , called several times to your customer care but no positive response coming.
We have booked 3 ticket from Delhi to Katra from abhibus.com. Bus has come 3 hr late and problem has started and problems started to begin. Our bus was breakdown after two hours near sonipat/karnal and we wait 6hours for alternate bus from Inder tour and travels but no bus given by them. and they start telling that bus will not go any more.
So we hire our personal taxi with approx triple amount of the bus fare.

According to abhibus.com terms and condition they should refund the amount of 3 ticket which is appx 5k.
Bus number was UP-14DT-8001
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