Unregistered wrote: »
I have a Broadband Connection(User ID: 310425689130) which i took on 31st March by giving Cheque of Rs 1148. From the 1st day i got the Connection, it is working very bad, most of the time connection is dead slow and i have called Customer care Many times to put my Complain but they don't take complains by saying that it is a All india outage issue and will be resolved in next 10 days or 15 days. Now its 2 Months that i am hearing the same wordings again and again. So Finally i was tired of all this so i given a request to Disconnect My Connection((Request No: 203612770)on 28th May and pay my Balance. I got a call after 6 days from Reliance that Sir Please don't Disconnect, we will give you waiver for your inconvenience, i agreed and waited. Again and again i talked to customer care to let me know about the waiver or Disconnection, but finally they said waiver is rejected. I again put a request of disconnection(Request No: 204317290) on 13th June and they said, they will get back to me within 72 hours. I checked the status again on 16th again they said 48hours needed, its 3 times i am getting the same response.
There is no way that they are resolving my issue, i have contacted local offices also, They Don't Pick my call after my first complain to them(Promised to send someone to check) I Contacted Mr Amit Sharma(Area Head for Broadband)9310611344, No one visited me from last 2 days.
So Finally I am here, Still expecting to get resolve this issue.
Just lodged one more complain (No: 204711444)
Unregistered wrote: »
I had taken a Reliance Netconnect Post paid Connection at Pune with the number 9372266317.
View my intended transfer to Lucknow. I applied for the connection to be transferred from Post Paid to Pre-Paid at Reliance Web World located (M/s Pratik Lt & Technoresources Pvt Ltd, Shop No 13, Shinde Nagar, Bavdhan, Pune 21) on 30 Oct 12.
I had given them a written application for the connection to be made into Pre-paid and paid them an amount of Rs 1,622.00 towards full and final payment vide receipt number S225141911 vide my Credit Card. The application was serviced by Mr Rishikesh Jore.
I received a call from the Reliance Call Centre on 14 Nov 12 stating that they had received my application and that they were offering me 2GB free data for the next 03 months. I once again told them that I do not want any free data usage, but they should convert my connection to Pre-Paid. To this, they said that post the 03 months my connection would get converted to Pre-paid. Hence, I agreed to that.
However, I did not use the card at all during the three months of free usage and have not used it till date. In March I received a mail from Reliance Communication that I have to pay them a bill of Rs 700/- (approx) which I thought was an erroneous message. I tried contacting them through my online account which due to some bug does not all me to send any message or do any action. I tried sending them a complaint to resolve the same at the earliest. Again in the month of April I received another bill for the same amount along with the pending and late payment charges for the previous month.
I raised a complaint with their call centre at 180030005555 on 11 Apr 13 vide compliant number 201323691 explaining them the actual situation. My complaint was registered and my connection was converted to Pre-paid. However, the pesky messages to clear my dues continued.
I tried to reason with their representatives that since, I did not ask for the post paid service, I did not use it and hence why should I pay for something not asked and not used.
For the last 10 days or so I have started to receive a sms from their side with threat that if I do not pay the outstanding amount then they will initiate legal action against me. They have messaged me that since I have not cleared my dues I have to be present in the court for the same.
Today i.e. on 16 Jul 13, I got a call from someone stating that they represent the legal team of Reliance Communication from the mobile number 9371136567 telling me that if I do not pay the amount and be present in the court, Reliance will ruin my credit score with CIBIL.
Inspite of repeated attempts to explain to the lady that it is not my fault, she claims that I as the customer have failed to convert my account to Pre-Paid and hence whether I use the data or not I will have to pay.
She claims that I should not have accepted the 2 GB free connection for 03 months and at the end of 03 months should have approached Reliance Communications to convert my connection to Pre-paid. She said that I should have been aware that this is the process followed by Reliance Communications to stop the customer from converting from Post Paid to Pre-paid.
On my telling her that I did not get any written information nor any verbal intimation regarding the above process, she said that it is common sense and I should have understood that same.
It seems Reliance Communication is hell bent on harassing its customers and forcing them to pay for service which they do not ask nor use.
It is requested that wide publicity be given to the above complaint so that they do not fool other customers in a similar manner. Also action be initiated against them so that such torture and malpractice be stopped immediately.