Jet Airways

1. Shri. Rakesh R. Patodia

2. Smt. Shashi R. Patodia

3. Miss Anchal R. Patodia

4. Aaush R. Patodia

All R/at – 334/335, North Main

Road, Lane No. 5, Koregaon Park,

PUNE – 411 001 …COMPLAINANTS



- : VERSUS : -



1. The Manager,

Jet Airways (India) Pvt. Ltd.,

S. M. Center, Andheri Kurla Road,

Andheri (E), MUMBAI – 400 059



2. The Pearl Travel
Off – Pune-Nagar Road,

Near Weikfield Company,

Ramwadi, PUNE – 14 …OPPONENTS


** J U D G M E N T **

2] The complainant is a Managing Director of a Patodia Glass Industries. He alongwith the members of his family had booked tickets to Udaipur of opponent no. 1 Airline. The tickets were booked on 10/11/2005. The date of the departure was 25/12/2005. The time was 5.55 a.m. The scheduled flight was to leave Mumbai for Udaipur at 5.55 a.m. It was bearing No. 9W 373.

3] The complainant and his family members reached at the Airport at about 5 a.m. on 25/12/2005. His brother, who had come to Mumbai from London on 23/12/2005 had already joined them. The brother had come alongwith his family members. Both the family members wanted to enjoy their tour to Rajasthan, probably starting from Udaipur.

4] On arrival, the complainant no. 1 stood in the queue for check in baggage, security check line. The baggages were checked. The entire family came in front of counter no. 12 and 13 for Check-in counter. The brother of the complainant no. 1 was standing in the same queue. There were three independent passengers in between the family of the brother and that of the complainant no. 1. The brother was issued board-in passes. He could catch the said flight to Udaipur.

The complainant no. 1 and his family members came in front of counter no. 12 and 13. The officer of that counter had asked the complainants to go to counter no. 2. On reaching the counter no. 2, the complainants had found that said counter was closed. Later on he appeared to have contacted Miss Nita, who was there on counter no. 2. According to the complainant no. 1, the entire behaviour of the officer at counter no. 2 was rude and unfriendly. There was some hot discussion between the two. It resulted in mentioning the time of the arrival at Check-in counter as 5.39 a.m. The complainant submits that he was actually in front of that Check-in counter at about 5.25 a.m., i.e. about half hour prior to the scheduled departure. The time 5.39 a.m. was put by Miss Nita on the tickets with certain intention.

The complainants were unable to catch the flight of Udaipur. They had to take shelter at the Airport and ultimately had to catch another flight, going to Ahamadabad from Mumbai. The said flight reached at Ahamadabad. From there, the complainant’s family had engaged a private car for going to Udaipur. The complainant therefore submits that they had incurred expenses in Mumbai towards hoteling, lodging, boarding and traveling. They had also paid an amount of Rs. 6,000/- for going to Udaipur from Ahamadabad. The complainants were refunded 50% of cancellation charges. The complainants therefore pray that, besides the aforesaid amounts, each complainants be awarded compensation at Rs. 50,000/-, totaling to Rs. 4 lacs. The claim is therefore for an amount of Rs. 4,41,000/-.

5] The opponent no. 2 is a traveling agent, from whom the complainants had booked the tickets. The complaint as against the opponent no. 2 came to be dismissed as per the order dtd. 26/5/2008, as the complainants had failed to take any steps for reissuing the notices to the opponent no. 2. The said order has become final and conclusive.

6] The opponent no. 1 has filed its written statement. It is contended that all the allegations made by the complainants are false, frivolous and exaggerated and therefore baseless. The complainants have willfully twisted the facts in such a manner as to give colour of deficiency in service. The reliance is placed on the terms and conditions printed on the jacket under the heading ‘Check-in Time’. It is pointed out that the complainants and their family members had reached the Check-in counter at about 5.39 a.m., which is precisely 16 minutes prior to the departure of the plane. The terms and conditions on the jacket provide that the complainants were to report before Check-in counter strictly 30 minutes before the departure. The complainants were unable to reach on time at the Check-in counter. They were designated as ‘No Show Passengers’. 50% of their ticket charges are refunded to the complainants. They are not entitled to alternative flight going to Udaipur.

The sum and substance of the written statement filed by the opponent is that, complainants themselves had reported in front of Check-in counter about 16 minutes prior to the departure. They were supposed to be in front of that counter strictly 30 minutes before departure. The complainants are taking undue advantage of their own wrong. The complaint is therefore not maintainable. Then there are certain other averments made in the written statement. They are mainly in the nature of an argument. A reference to those pleas may be made at the later stage that too as and when it may be necessary.

7] We have heard both learned Advocates, who have appeared before us on behalf of complainants and opponent. It is pointed out that, the complainant’s family had reached in front of the Check-in counter prior to 30 minutes before the departure of the flight. The complainant no. 1 was required to go to counter no. 2.

The behaviour and the conduct of the person managing said counter no. 2 was unbecoming to her post. She had deliberately put time as 5.39 a.m. on the ticket. The same was with the oblique intention. The complainants have relied upon the case reported in I (2008) CPJ 198 in the case between “Indian Airlines Ltd. & Ors. V/S R. K. Aggarwal & Ors”. It is urged that Hon’ble State Commission had already deprecated the practice of the Airlines to refuse board-in of the passengers with confirmed status of the ticket even if they report half hour before schedule time for security purpose etc.

8] As against that on behalf of the opponent Airline, number of citations of the Superior Courts have been relied upon. It is urged that the complainants themselves had reached Check-in counter at 5.39 a.m., which is 16 minutes prior to the departure of the flight. They are therefore legitimately deprived of board-in passes.

9] From the submissions made before us, we find a solitary question that would arise for our determination is whether complainants had reached in front of the Check-in counter 30 minutes before the scheduled departure of the flight. This is essentially a question of fact. Before referring to the aforesaid question of fact, we may bear in mind that these terms and conditions have been put by the opponent Airline on the jacket of the ticket. The tickets were in the custody of the complainant from 10/11/2005 till the date of incident dtd. 25/12/2005. During that period the complainants had opportunity to go through the contents of the terms and conditions. This is one aspect of the matter.

10] Secondly, these terms and conditions have been recorded on the jacket of the ticket in pursuance of Carriage By Air Act, 1972. In the written statement reference to Sub Rule 2 of Rule 3 of the Second Scheduled of Carriage By Air Act, 1972 is made. The relevant provision is also placed before us for our perusal. It therefore means that in pursuance of a statutory provision, the aforesaid terms and conditions have been put on the jacket of the ticket. They therefore acquire status of an agreement. The same is binding upon the parties.

Irrespective of the fact that these terms and conditions had not been signed by passengers in general and complainants in particular, a failure to sign such terms and conditions, which have come into effect in pursuance of the statutory provision, would be insignificant and not material. We therefore hold that it is the responsibility of the passenger to report before the Check-in counter at least before 30 minutes prior to the departure. A reference is made in the written statement that the passengers are expected to reach to the Airport at least before 75 minutes prior to the departure. Even according to the complainants, they had reached the Airport at about 5.00 a.m. i.e. about 55 minutes prior to the departure.

11] As stated earlier, the question if the complainants were in front of Check-in counter before 30 minutes of the scheduled departure is essentially a question of fact. Unfortunately, besides the affidavit filed by the complainant, there is no evidence adduced by the complainant to substantiate the fact that they had reached at about 5.25 a.m. or prior to that before the Check-in counter. The complainants make reference that they were in front of Check-in counter at 5.25 a.m. This is therefore a case which stands on a borderline. Even assuming that the complainants were in front of that counter at 5.25. a.m., one cannot forget that in counter no. 2 time is mentioned as 5.39 a.m. One cannot therefore appreciate that within 15 minutes or about, a person can reach to counter no. 2 from counter no. 12.

In between there was some exchange of words between the person manning counter no. 2 and the complainant no. 1. Even if certain latitude is provided, we find that time put by Miss Nita on the ticket as 5.39 a.m. cannot be said as improbable. Then the lady at that counter has no axe to grind against the complainants. There is no reason why she would deliberately with an oblique intention put incorrect time as 5.39 a.m. We therefore hold that it is the complainants, who had failed to reach the Check-in counter strictly before 30 minutes prior to the departure. The fact that his brother and his family could get boar-in passes is not material. By then those three passengers, who were standing in the queue between the complainant’s family and the complainant no. 1’s brother may have also received the board-in passes.

There is absolutely no evidence in this regard. The complainant had failed to file affidavit of independent person. The case on which reliance is placed by the complainants can be distinguished on the facts. In that case the complainants therein had reported before the Check-in counter prior to 30 minutes before the departure. That practice of refusing to issue board-in passes despite arrival on counter prior to 30 minutes before the departure is deprecated by Hon’ble State Commission. We therefore find that, the facts of the case on which the complainants had relied could be distinguished. In all probabilities, this is a case, wherein the complainants had contravened the terms and the conditions printed on the jacket of the ticket. They had violated those terms and the conditions and therefore they are not in a position to establish the alleged deficiency on the part of the opponents. We also cannot forget that these terms and the conditions have been incorporated on the jacket of the ticket in pursuance of a statutory provision and therefore they amount to an agreement, which should be complied with before the complainants are entitled to any discretion or equitable relief.

12] In the result therefore, we are inclined to hold that the complaint deserves to be dismissed and the same is accordingly dismissed with no order as to the costs.

Comments

  • edited January 2010
    SITUATION:
    On 23rd of January 2010
    The passengers, for 2 days and even 1 day earlier to their departure had called to re confirm their tickets at your specified enquiry numbers, but the automated responses directed saying “The tickets have been confirmed and there is no need to reconfirm your tickets”. Now this is considered as seriously misguiding customers who put in effort to reconfirm and obtain information regarding their flights.
    On 24th January 2010
    Both passengers i.e., Ms.Thara Castelino and Mr. Deepak Anand were to travel from Bangalore to Chennai and then board an US bound Qatar Airways Flight departing from Chennai at 4:30 am on 25th of January 2010.
    The cancellation of your Jet Airways flight was brought to our notice only after we reached the Bangalore International Airport at 8:00pm on 24th of January 2010. There was no notice, message or any sort of communication from your staff or personnel from Jet Airways informing us about the cancellation or any other arrangements that were to be made for the passengers travelling by the cancelled Jet Airways flight.
    Upon attempting to approach the Jet Airways staff at the airport, they were totally reluctant to provide any further information or any suggestions to the given situation. They were looking at wiping their hands clean of the situation, instead of accepting the fact that they had not made any efforts to reach us to inform us of the cancellation, they constantly maintained that it was our fault in total that this took place. I am surprised and sad to even have experienced this attitude from a premier airline such as yours and after flying with the same airline for so many years now. If this is the customer satisfaction that your airline has to offer, it is with utmost regret that I want to call this a pathetic way of handling this kind of a situation where we as customers are put into.

    CURRENTLY:
    We had no option but to help ourselves with what we could and incur heavy expenses and time for reaching the 2 passengers to the Chennai airport the same day, failing which both would have to face severe consequences at their work places and with their academic schedule.
    The receipts of the above expenses too are attached in the mail for your reference. This includes the charges in full that were paid to ensure that the passengers were reached on time to board their international flight to the US.
  • adv.singhadv.singh Senior Member
    edited February 2010
    COMPLAINT NO.88/2009

    (Admitted on 20.04.2009)

    PRESENT: 1. Smt. Asha Shetty, B.A. L.L.B., President

    2. Smt. Sulochana V. Rao, Member

    3. Sri. K. Ramachandra, Member

    BETWEEN:

    Mr.Dinesh Gollarakeri,

    S/o Late J.M.Gollarakeri,

    Aged 73 years,

    Advocate, R/at ‘Denyesh’

    Behind Karnataka Agency,

    Panjimogaru, Kulur Kavoor Road,

    Mangalore. …….. COMPLAINANT



    (Advocate for the Complainant: Sri Deenanath Shetty)



    VERSUS



    1. The Chairman,

    M/s Jet Airways,

    Ram Bhavan Complex,

    Mangalore.



    2. Pramod Nair,

    M/s. Jet Airways,

    Ram Bhavan Complex,

    Mangalore. ……. OPPOSITE PARTIES



    (Advocate for Opposite Parties: Sri. J.Puthabba)

    ORDER DELIVERED BY PRESIDENT SMT. ASHA SHETTY:

    1. The facts of the complaint in brief are as follows:

    This complaint is filed under Section 12 of the Consumer Protection Act alleging deficiency in service as against the Opposite Parties claiming certain reliefs.

    The Complainant submits that he was practicing advocate and is a senior citizen to travel to Bangalore at Jet Airways on 27.1.2009 along with his co-passenger Mrs.Bharathi with the air ticket and the flight was to take off at 19.00 hours on the said day. It is stated that the Complainant and the co-passenger Bharathi checked in and were weighting to board the flight. The Opposite Party No.2 took away the boarding papers and told the Complainant not to board the flight. When the Complainant asked for reasons as to why with the Opposite Party No.2, the Complainant was told that on medical examination the boarding was denied.

    It is stated that the Complainant as well as the said Bharathi disallowed to permit flight on 27.1.2009 and insisted the Complainant to produce the fitness certificate before boarding the flight. It is contended that the action of the Opposite Parties are not reasonable and amounts to deficiency in service. It is further stated that the Complainant was deprived off subjecting him to medical examination at the Wokhardt Hospital in Bangalore and denial of the boarding caused financial loss and hence the Complainant filed the above complaint under Section 12 of the Consumer Protection Act 1986 (herein after referred to as ‘the Act’) seeking direction from this Hon'ble Forum to the Opposite Parties to pay compensation of Rs.1,50,000/- with 10% interest per annum from 27.1.2009 till the date payment and Rs.10,000/- towards the cost of the proceedings.



    2. Version notice served to the Opposite Parties by RPAD. Opposite Parties appeared through their counsel filed version contended that the Complainant along with co-passenger Mrs.Bharathi on 27.1.2009 booked the Air Ticket to travel Bangalore and flight was slated to take off at 19.00 hours on the said day. The Complainant along with the said Mrs.Bharathi reached the Airport at Bajpe in Mangalore at 18.00 hours. It is denied that the Complainant checked-in and was boarding the flight when the Opposite Party No.2 took away in a rough manner from the Complainant the boarding papers as comprised of tickets and the afore referred papers while the announcement in the mike of Aerodrome of the names of the Complainant as well as the Bharathi to board the flight was going on.

    It is stated that the critical heart and respiratory condition (decompensated cardiac patients/patients with severe valvular disease/unstable angina/severe asthma) are not usually permitted to fly. Patients with recent coronary occlusion with myocardial infarction are not normally permitted to fly within 6 weeks of onset. It is further stated that the rules issued on 1st May 2008 by Director General Civil Aviation in Section 3 of Civil Aviation Requirement, Airline has every right to ask for medical clearance from ill passenger when there exist a possibility that medical condition of passenger may get aggravated during or because of flight. The environment of the flight is unnatural to man and thereby imposes considerable demands on the body systems. Aviation physiology differs significantly from that at sea level. Therefore, to ensure safety of an ill passenger and to make necessary arrangements and to avoid any inconvenience the Opposite Party has laid down detailed procedure/guidelines for the carriage of an ill passenger. The said procedure has been displayed on website under the heading ‘product and services’. Every ill passenger before making his booking on the flight has to follow the guidelines.

    It is further stated that on the day of travel on 27.1.2009 the Complainant reported on the wheel chair along with Bharathi for the flight Mangalore to Bangalore. On enquiry Bharathi informed that the wheel chair has been requested due to the old age of the Complainant. At the time of security check it was observed that Complainant was suffering from breathlessness. On enquiry Bharathi informed the Opposite Party that Complainant was being taken to Wockhardt Hospital at Bangalore for admission due to a heart disorder and further stated that he did not have the mandated fitness to fly certificate.

    To avoid the occurrence of critical cardiac/respiratory problem and the requirements of oxygen cylinders are limited and also the oxygen cylinder can deliver oxygen at fixed flow rates of 2 to 4 liters/minute, after explaining the above the Opposite Party had advised him to postpone his journey and gave him the MEDIF form to be filled by his treating doctor in order to get the medical clearance for his travel. It is stated that severe breathlessness at sea level would definitely require continuous oxygen during the flight. In such case, MEDIF Form has to be filled in order to make advance arrangements for uplift of additional oxygen cylinders. Keeping in mind the health condition of the Complainant the boarding of the Complainant was denied since the Opposite Party felt that it was not safe for the Complainant to travel. The Opposite Party refunded the tickets but also dropped Complainant and co-passengers to their residence and contended that there is no deficiency and prayed for dismissal of the Complaint.



    3. In view of the above said facts, the points now that arise for our consideration in this case are as under:

    (i) Whether the Complainant proves that the Opposite Parties committed deficiency in service?



    (ii) If so, whether the Complainant is entitled for the reliefs claimed?
    (iii) What order?

    4. In support of the complaint, one Mr.Dinesh Gollarakeri (CW1) filed affidavit reiterating what has been stated in the complaint and answered the interrogatories served on him. Ex C1 to C5 were marked for the Complainant as listed in the annexure. One Sri.Pramod Nair (RW1), Station Manager of Opposite Party No.2 filed counter affidavit and answered the interrogatories served on him. Ex R1 was marked for the Opposite Parties. Both parties produced notes of arguments.

    We have considered the notes/oral arguments submitted by the learned counsels and also considered the materials that was placed before the Hon'ble Forum and answer the points are as follows:

    Point No.(i): Negative.

    Point No.(ii) & (iii): As per the final order.
    Reasons

    5. Point No. (i) to (iii):

    It is alleged that the Complainant is a senior citizen to travel to Bangalore on Jet Airways on 27.1.2009 along his co-passenger Mrs.Bharathi booked the air ticket and the flight was to take off at 19.00 hours on the said day. The Complainant along with Bharathi had reached the airport at Bajpe in Mangalore 18.00 hours. The Opposite Party disallowed the Complainant as well as Bharathi to board the flight on 27.1.2009 and insisted on the Complainant to produce fitness certificate. The Complainant contended that the production of fitness certificate has been nowhere contemplated under the guidelines and which had not been insisted on to be produced when the air tickets had been booked by the Complainant. For the denial of boarding the Complainant came up with this complaint.

    In the given case, it is admitted that the Complainant is a senior citizen and on 27.1.2009 his boarding was denied. The Opposite Party specifically contended that as per the provisions of Rule 5.3 of Civil Aviation Requirement “Airline has every right to ask for medical clearance from ill passenger when there exist a possibility that medical condition of passenger may get aggravated during or because of flight”. The environment of the flight is unnatural to man and thereby imposes considerable demands on the body systems, aviation physiology differs significantly from that at sea level. To ensure safety of an ill passenger and to avoid any inconvenience and to make their travel uneventful, the boarding of the Complainant was denied because at the time of security check the Complainant was suffering from breathlessness.

    However, in this case there is no dispute of the fact that on 27.1.2009 the Complainant was being taken to Wockhardt hospital at Bangalore for admission due to a heart disorder. On perusal of the evidence on record we have noted that the Complainant in answer to the interrogatory No.2 and 3 it is admitted that the Complainant was suffering from chest pain and breathlessness and he was going to Wockhardt hospital Bangalore. It would corroborate the statement of Opposite Party that at the security check it was observed that the Complainant was suffering from breathlessness and looking of the age of the Complainant the Opposite Party has asked for a fitness certificate appears to be reasonable in this case. The security check is meant for to observe and note the passenger before check-in/boarding. When a passenger suffers from breathlessness or any kind of difficulty in traveling, to ensure the safety of an ill passenger and to avoid any inconvenience the stand taken by the Opposite Party appears to be reasonable. We find that, when the Opposite Party allows the passengers to travel in aircrafts, at the same time they have a responsibility to ensure that the environment of the flight should not cause any uneventful happenings. For the sake of safety of an ill passenger and to make necessary arrangement for such passenger if any like Complainant sought for medical fitness certificate appears to be fair. In the given case it is observed that the Complainant has not informed the Opposite Party at the time of purchase of the ticket about the medical condition nor filled up by the application which is a pre-requisite before boarding/traveling in the aircraft. On perusal of the application it stipulates the precautions that have taken by the Opposite Party to enable that the medical passenger travels safety. Since the Opposite Party felt that it was not safe for the Complainant to travel and taken a measure in this case. Apart from that the Opposite Party has refunded the ticket amount but also dropped the Complainant and his co-passenger to their residence which has not been denied by the Complainant in this case.
    In view of the above discussion, we are of the opinion that there is no deficiency on the part of the Opposite Parties and hence the complaint deserves to be dismissed. No order as to costs.

    6. In the result, we pass the following:
  • edited February 2010
    Myself, Khushnud Khan, a frequent flier corporate Traveler and customer of Jet of Airways, JP No. 128467242.

    On 13th Feb, I had booking, Ticket no. 5893893000145 on flight no.9W 2483, from Guwahti to Kolkata, departure time 19:40. I reached Airport at 18:40 and checked in and collected boarding Pass before 19:00, I approached for Security at 19:15, on the way I was stopped by Jet Airways crew, saying that “Flight is taking off before time and now door is closed we cannot take you in” This came as a shock, that a flight is taking of 25 min. before departure and the I am not taken in even after checking in.

    On my repeated request to crew Ms Pallavi, she replied that, “we Just cannot take you in now, we are closing the door, we are offloading you”, she snatched my boarding pass from my hand, torn it off and thrown to a dust bin, I kept pleading because this was the last flight to fly from Guwhati Airport, But no one to care


    After reated pleading for help, I was told you will be given tomorrow’s ticket, and you have to pay Charge of Rs 750/-

    There are two things here which was a shock for me


    1. Behavior of the staff at Guwhati Airport, No courtesy to talk, an unapologetic attitude, misbehavior and no offer of solution to my problem, I am sill not able t understand, how come a passenger is not even informed, if the flight is taking off before time and How come a passenger denied boarding even 25 Mins before departure

    2. Asking for a Charge of Rs 750/- even after so much of faults from Airline for a next flight.





    I expect jet airways to give me a reason for such treatment, Apology for misbehavior, pay for my overnight stay in Guwhati, and Harassment.



    In case I don’t hear from Jet Airway In next 48 hrs, I will take the matter to respective court of law for final resort





    Personal Details



    Name Khushnud Khan

    City Kolkata

    Phone 9051064441



    Travel Date 13th Feb 2010

    Flight No. 9W2483

    Ticket No. 5893893000145

    Route Guwhati-Kolkata

    JP No. 128467242



    Regards,



    Khushnud Khan

    Mobile No. 9051064441
  • edited April 2011
    My flight from Brisbane to Delhi was on 31/12/2010 with Jet Airways (flight no. 9W015 from Singapore to Chennai and flight no.9W831 from Chennai to New Delhi).

    Flight from Singapore to Chennai apart from being filthy had very small seating area with hardly any leg space.It did not look like International flight at all.
    My ordeal was not over yet and on landing in Chennai ,i was told that my luggage has not reached Chennai and will come by next flight.

    I kept saying to authorities at Chennai that i will wait for next flight but they persuaded me and assured me to not miss my flight to New Delhi and my baggage will reach at my place by a day or two.

    So ,i went to my place believing that i would get my luggage soon.But no ,my ordeal was not over yet.

    It was everyday that i called up at Chennai airport and everyday they had different excuses like luggage hasnt arrived from Singapore or flight to my place etc. etc.

    It was almost after more than a week i got my luggage and that week was agonizing for me as i was in constant fear of loosing my luggage.Though i got my luggage but the things inside were not in a right shape and there was a lot of breakage which i assume must be because of mishandling of my luggage.



    In future,i will be really afraid to fly with Jet Airways if service provided is of such standards.
  • edited October 2011
    Hi ,

    This is to bring to the notice the difficulties by wife and kid has to go through while travelling in Jet Airways 9W226 on 26th Oct 2011 . She had booked for support agent , to assist her on arrival of flight in JFK , and it was confirmed to her at the boarding location . As she had medical issues to carry heavy luggage , and it was confirmed it will provided. Unfortunately no one turned up at the arrival .
    She had also requested the Airhostess on board , but they gave a deaf ears, preparing for the flight to land. They did not even kind enough to provide the Milk when asked for the kid who was travelling.
    And since support was not provided , and the luggage came in late for her in JFK , she had to miss her connecting flight in JFK , to Indianapolis. and she was stranded in the Aiport with 1.5 year old Kid.

    This happened inspite of me booking a separate seat for my infant, paying a extra money .

    I need an action to be taken , for this irresponsible behaviour of the Airhostess and the Jetairways staff.

    Let me know how this can fixed.

    Regards,
    Ajmal Ziyad
    001-317-225-7444
  • manas86manas86 Junior Member
    edited November 2011
    Hi,

    I would like to register a complaint against Jet Airways airline for the inconvenience caused to my family (4 in all) faced at IGIA on 3rd Oct,2011 while boarding flight 9W-7148. The flight timing while boarding was 7.45 am and my family and myself arrived at the queue at 6.50 am. There being a long queue, we waited patiently for 5 mins and then asked a Jet Airways stewardess about our booking and she told me that we can’t get our boarding passes as we are late by 5 mins and not within the 45 mins bracket, as per her watch. When we tried reasoning with her and the supervisor that we had arrived at the queue prior to 45 minutes, and had to wait because of the huge rush at the queue, they kept on saying that they had announced for last minute boarding for our flight (which none of us heard standing at the queue) and hence they can’t do anything about it and we have to get tickets for next flight instead. We tried reasoning with them and stated how important is this flight for us and how missing it will hamper our further travel plans, but it all fell on deaf ears. Ultimately, we had to get 4 tickets booked for the next flight to Amritsar and that cost us around Rs. 8000.

    Now, I would like to ask is this how an award winning airline is supposed to behave with their guests? Now, I don’t understand why should we pay Rs. 8000 when we are standing in the Jet Airways queue and nobody bothers to announce our names on the PA system in case there are 4 people missing from the boarding list. While we book the tickets, we give our contact details too and if they really value their guests as much as you claim to do, then Jet Airways should have given us a call before the 45 mins bracket got over to know if we were there in the airport or not. This kind of behavior is not expected and hence I would like them to do something about the harassment faced by me and my family. If they fail to do something about it, I am afraid I have to pursue this matter with consumer forums.

    I am still awaiting your quick response in this matter and they have not bothered to give me a courtesy acknowledgement mail in this matter yet.

    A harassed guest,
    Manas Ranjan Sahoo
    M- 09553552800
  • arebepearebepe Junior Member
    edited December 2011
    Hi,
    have complaint against Jet Airways airline cause to me and my family last Saturday at Kolkata airport, since I missed connecting flight because delay in departure from Bagdogra airport.
    Have booked flight from Bagdogra - Kolkata - Bangalore last Saturday,
    Bagdogra - Kolkata --> Jet airways flight
    Kolkata - Bangalore --> IndiGo flight
    missed connecting flight IndiGo flight from Kolkata because of Jet flight delayed by more than hour and that is because they waiting for some passenger in Bagdogra, because of that i missed connecting flight from Kolkata. when I reached Kolkata no one is ready from Jet airways to help me out, even Duty manager told they not responsible for any delays of flight, but I dont understand how come they wait so long for passenger even after I told the crew member that have connecting flight need to catch.
    I spend more than 2 hr with Jet and IndiGo airlines did not got anything !!! because of Jet airways delay I spent extra night at Kolkata and Rs 20,000 for next day flight.
    please clarify.

    thanks
    Revana
  • achidareachidare Junior Member
    edited February 2012
    Hi,

    I'm have booked a Jet Airways flight for four passengers from Hyderabad to Kuala Lumpur, Malaysia departing on 22nd December 2011. I live in USA and these tickets have been booked through an agent during the month of October 2011. I have been waiting for this vacation for a very long time.

    On the day of my departure, on 22nd December 2011, I have received an email from my agent that there is a flight discrepancy and have to call the agent to know that information. I called the agent and then the agent transferred me to a Jet Airways agent. After having conversations with Jet Airways agent he said there is a flight timing issue and i had to tell them that this is an international flight with 4 passengers and cannot afford to cancel this as I have flew all the way from USA. To the end the Jet Airways agent mentioned that on 23rd December around 1:00 AM there is a direct flight operated by Malaysian Airlines and he can tranfer the booking to them for the smoother travel. I was ok with the offer and Jet Airways agent confirmed to me that he transferred the booking. When I asked for a confirmation number, he mentioned that I could carry the same Jet Airways itinerary and they will do the endorsement at Hyderabad International Airport.

    I went to the airport on time and to the end we were not allowed to enter the airport as the airline staff could not find my booking neither in Jet Airways nor in Malaysian airlines. I have been stranded at the airport with my kid and the remaining family members for hours, having discussions with them, but all in vain. To the end I have to return back home with lot of frustation and loss of my vacation. Next day I had to fight with them to issue me a full refund of the fair which is still in process.

    I seek compenstation from Jet Airways in regards to their failures for not able to transfer my booking to Malaysian airlines, spoiling my vacation which I have been longing for. I have sent an email to Guest relations and they are not willing to compensate in any form. I have asked them 4 international travel vouchers for their failures.

    I need your help in getting me a compensation from Jet Airways.

    Thanks
  • pavaneeepavaneee Junior Member
    edited April 2012
    JET AIRWAYS , REFUND MONEY


    I have cancelled following four tickets from Chennai(MAA) to Kochi(COK) on 27th Feb 2012. Till now, i havent recevied money back. I have called customer care several times, but i didnt get any response. Could you please help me in getting my cancelled tickets money back ?
    Flight No : 9W 2729 ATR 72
    Passenger Name eTicket Number
    MR Nagamalleswara Rao Kandula 5892186012892
    MRS Hemalatha Kandula 5892186012893
    MR Pavan Lakshmi Kumar Jonnadula 5892185855449
    MRS Monica Vangara 5892185855450
    You can use this mail for any furthur contact and this is the same mail ID, i have mentioned while booking these tickets.
    My Contact number is : 09742757539
  • sanchit_mittalsanchit_mittal Junior Member
    edited April 2012
    Respected Sir/Ma'am,

    This is to bring in your kind notice that, I canceled one of my Jet Airways flight on 10th of March'2012. Following are the Flight Details:

    Operator name: Jet Airways
    Date of Flight: 11th March 2012
    Route: Delhi to Mumabi
    Flight Number: 9w354
    PNR Number : LIQQZY
    Ticket Number: 5892186603496
    Jet Airways Membership number: 302209832

    It has been requested to me that, refund of that money will be credited back into my account within 15 days. But it has been more than 1 and half month, and money has not been transferred back into my account. Moreover, i have to follow up with Jet airways reservation team in almost every 2-3 days because they make false promises everytime for credting back money into my account in 2 hours sometime or within 24 hours. This has been going above my head and facing lot of problems while dealing with Jet airways members.

    Request you to do the needful asap.

    I will be highly obliged.

    Regards,
    Sanchit Mittal
  • Ganesh1982kGanesh1982k Junior Member
    edited August 2012
    Hi,

    Subject:Missed Items in my check in bags.

    Description:

    To make you aware of the situation ,I am explaining in detail


    I travelled from Wichita(US) to Mumbai on 14th July2012.and from mumbai I booked a domestic flight to mangalore via bangalore

    here are the itenery I booked.

    Wichita to Chicago:UA5818:Deperture:2-57PM,14July2012
    Chicago to Munich: LH 9269:Deperture:6-08 PM,14July2012
    Munich to Mumbai: LH 764:Deperture:11-30 PM,15July2012

    The following is a seperate booking for domestic flights

    Mumbai to Bangalore :Jet Connect 9W-2123:Deperture:3-05 AM,16July2012
    Bangaloreto Mangalore:Jet Connect 9W-2735:Deperture:7-15 AM,16July2012

    My Travel was smooth upto Mumbai and I collected my checkin bags in Mumbai from the international flights and went through the Domestic flight counter and the guy gave me the boarding pass for the flight from Mumbai to Bangalore at 7-00 am.( he didnt inform me that the flight 9W-2123 got cancelled).But with the flight boarding pass he gave,I couldnot catch the 9W-2735(bangalore-Mangalore Flight).
    So when I asked him again , he gave me another boarding pass ( Direct flight from Mumbai to Mangalore ,at 9-am).and he also said that baggage will be connected to the 9-am flight to mangalore( along with us).

    But later,it so happened that the baggage sent to bangalore and then mangalore and we travelled from mumbai to mangalore with 9am flight.Finally with great difficulty I got my baggage after a day in mangalore.

    In between ,in bangalore,my baggages are opened and some of the valuable items are taken off. I am not sure if it is done officially or unofficially.I want to know what items are taken off and why.The value of items are around 2lakhs.

    I want the concerned persons take necessary actions on this and get my valuable stuffs back.Else I would escallate this issue to the higher level.

    Thanks in advance
    Ganesh
  • snk007krantisnk007kranti Junior Member
    edited September 2012
    My baggage was damaged en route from kochi to Mumbai on 08 Aug 12 with file ref. no. BOM9W 35783. Miss Malwika was dealing with the case for which they got the bag repaired by a local vendor with hand made parts, now the bag has mis- match parts and does not have enough strength. In this regard they told that the brand of my bag Camel Mountain is not available in India so they got it done this way. But I insisted them from the day one that either they should give me money or get me the bag in original condition, but they are not doing so and asking me to accept the bag the way it is now. It is completely unacceptable. I make an appeal through this forum to get justice done to me.
  • snk007krantisnk007kranti Junior Member
    edited September 2012
    My baggage was damaged en route from kochi to Mumbai on 08 Aug 12 with file ref. no. BOM9W 35783. Miss Malwika was dealing with the case for which they got the bag repaired by a local vendor with hand made parts, now the bag has mis- match parts and does not have enough strength. In this regard they told that the brand of my bag Camel Mountain is not available in India so they got it done this way. But I insisted them from the day one that either they should give me money or get me the bag in original condition, but they are not doing so and asking me to accept the bag the way it is now. It is completely unacceptable. I make an appeal through this forum to get justice done to me.

    Else I'll be forced to take up the issue to higher levels.

    Regards
    Saurabh Kapoor
  • oleandrooleandro Junior Member
    edited September 2012
    I oleandro d'silva, was travelling on jet airways india (9w) 539 on the 5/09/2012, from muscat to mumbai. When i landed at mumbai airport my led tv was not to be found. I even paid the custom duty at the airport. I complained to the jet airways authorithy, and they told me that within the next 14 days they would locate my lost baggage (led tv) and even registered my complaint and the file reference number is bom9w46380. After 14 days i asked for a compensation but, have not got a reply from jet airways.
    Kindly help me, on this issue as i will be leaving to go back to muscat on 01/10/2012. I would like the concerned people to take the necessary action or else i'll be forced to take up the issue to higher levels.

    Regards,
    oleandro d'silva.
  • edited December 2012
    I have traveled from Mumbai to Mangalore by Jet Konnect (9w2435) date 1-12-12 morning 6:10 flight and my eticket number is 5892189452049. By this flight I was having cash of 15000 and few jewellery costing 25000 was stolen from my baggage which was given in cargo. When I reached home and checked it I found that it was stolen then immediately I called up air port jet airways they told they can't help me for the same. Dont know what to do. Kindly help.
  • edited December 2012
    That was a very very unhelpful from you end. As i had told you that i had canceled the ticket but you say that i was not. I had to bear the loss because i did not had any proof to show you that i have cancelled the ticket. When i canceled the ticket it showed me the refund amount also. And you have deducted more money which is not proper at your end. As i had to pay the amount from my salary. Hence forth i will never ever book the ticket from Jet airways.

    As you are cheating the customer. After you get the money.


    TEJAS

    To: tailortejas@hotmail.com
    Subject: Fw: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn***acsi***
    From: info@jetairways.com
    Date: Wed, 19 Dec 2012 14:45:01 +0530


    Dear Sir,

    Thank you for your email and contacting Jet Airways.

    With regards to your email, please be advised that amount of INR 800.00 has been refunded from our end against ticket 5892189196560. Mayy we request you to check with your issuing bank.

    Thank you,
    Yours sincerely

    Chandran Swamy.
    Web Manager
    Jet Airways India Ltd
    tailortejas <tailortejas@hotmail.com>
    12/07/2012 04:22 PM
    Please respond to
    tailortejas <tailortejas@hotmail.com>

    To
    Info <info@jetairways.com>
    cc
    Subject
    Re: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn

    Sir,

    It was only the cancellation amount not any other charges. That means you are deducting the no show charges. I will have to take up this case to your higher authority.

    I am informing you that i had cancelled the ticket and i was shown the refund amount also. Then why should i pay other charges except the cancellation. It is the mistake ay your end.

    Is this the way to treat your passenger for the refund.


    Tejas


    Sent from Samsung mobile

    Info <info@jetairways.com> wrote:

    Dear Sir/Madam,

    Thank you for your email and contacting Jet Airways.

    With regard to your mail, please be advised that we have forwarded a request for the refund of INR 800/- back to the account . This process usually takes ten working days. We request you to kindly check with your issuing bank.

    Thank you,
    Yours sincerely

    Joyce Rebello
    Web Manager
    Jet Airways India Ltd
    tailortejas <tailortejas@hotmail.com>
    12/06/2012 09:37 PM
    Please respond to
    tailortejas <tailortejas@hotmail.com>


    To
    Info <info@jetairways.com>
    cc
    Subject
    Re: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn



    Hello Sir,

    Thank you for considering my request. Please go ahead with the cancellation charges and refund the balance to my Hdfc account.

    Tejas


    Sent from Samsung mobile

    Info <info@jetairways.com> wrote:

    Dear Sir,

    Thank you for your email and contacting Jet Airways.

    With regards to your email,kindly note applicable cancellations charges will be applied.

    Hence we express our inability to give a positive response to your request and would appreciate your kind understanding of the relevant facts and procedures.

    Kindly confirm in order for us to go ahead with the cancellation and refund the balance amount to the credit card used

    Thank you,
    Yours sincerely

    Joyce Rebello
    Web Manager
    Jet Airways India Ltd
    tailortejas <tailortejas@hotmail.com>
    12/05/2012 07:12 PM
    Please respond to
    tailortejas <tailortejas@hotmail.com>

    To
    Info <info@jetairways.com>
    cc
    Subject
    Re: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn


    Sir,

    How is it possible that after showing me the refund amout and the ticket is not cancelled. And why i should bear the no show charges.

    Sir i myself have book and cancelled the ticket. If you all don't refund the money my boss will cut it from my salary.

    Please consider it as a special and do the needful.

    Tejas
    Sent from Samsung mobile

    Info <info@jetairways.com> wrote:

    Dear Sir,

    This is with reference to your email requesting to waive off the no show penalty.

    Having investigated in depth and ventured for a possible solution, we would like to reiterate that in lines with the applicable terms and conditions, we would not be able to waive off the no show charges.

    Since the booking was made online, you could view the fare rules before purchasing the fare. The fare rules are easily accessible just below the total trip cost of the fare.

    While we do appreciate your request for a waiver, you would also agree that acceding to the same it would be unfair to the passengers whose requests were turned down in the past.

    Hence we express our inability to give a positive response to your request and would appreciate your kind understanding of the relevant facts and procedures.

    Thank you,
    Yours sincerely

    Audrey Castelino
    Web Manager
    Jet Airways India Ltd
    TEJAS TAILOR <tailortejas@hotmail.com>
    12/04/2012 04:11 PM

    To
    "info@jetairways.com" <info@jetairways.com>
    cc
    Subject
    Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn

    Hello,



    I have mailed you many times saying that i have cancelled my ticket from my end and was shown the amount of refund also. But You are saying that the ticket was not canceled that is not possible. As the passenger have traveled in the next jet flight to kolkata you can check the passenger list also.

    I request you to refund my amount only after deduction of cancellation charges. As i don't have the PNR no for the flight he traveled.

    REPLY


    TEJAS

    From: tailortejas@hotmail.com
    To: info@jetairways.com
    Subject: RE: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn
    Date: Sat, 1 Dec 2012 13:00:53 +0530

    Hello,

    I dont have the pnr you can please check that day flight passanger details as it was a manual ticket given by our agent.

    Please help me out .

    I am getting daily firing from my Boss because of the amout which is still not refunded to account.

    TEJAS


    To: tailortejas@hotmail.com
    Subject: Re: Fw: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn
    From: info@jetairways.com
    Date: Sun, 25 Nov 2012 19:24:31 +0530


    Dear Sir,

    Thank you for your email and contacting Jet Airways.

    With regards to your email,kindly advise the new PNR number in order to assist you further.

    Thank you,
    Yours sincerely

    Sunita Shukla
    Web Manager
    Jet Airways India Ltd
    tailortejas <tailortejas@hotmail.com> 11/25/2012 04:55 PM
    Please respond to
    tailortejas <tailortejas@hotmail.com>


    To
    Info <info@jetairways.com>
    cc
    Subject
    Re: Fw: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn


    Hello,

    I know that i have cancelled the ticket. Its a mistake at your end i have issued another ticket in the next jet flight of 1715. You can check that day passenger list in the flight. Mr Collin Penn was travelling or not.

    See if i would have the ticket why would i issue a new ticket. Please take only cancellation charge and return me my balance amount. WHY SHOULD I PAY so much unnecessary.

    Tejas


    Sent from Samsung mobile

    Info <info@jetairways.com> wrote:

    Dear Sir,

    Thank you for your email and contacting Jet Airways.

    With regards to your email, please be advised that cancellation charges of INR 9275/-is applicable per ticket . Kindly confirm in order for us to go ahead with the cancellation and refund the balance amount to the credit card.

    Thank you,
    Yours sincerely

    Sunita Shukla
    Web Manager
    Jet Airways India Ltd
    TEJAS TAILOR <tailortejas@hotmail.com> 11/21/2012 03:56 PM
    To
    Info <info@jetairways.com>
    cc
    Subject
    RE: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn


    Hello,

    Tell me what will be my refund amount.

    TEJAS

    To: tailortejas@hotmail.com
    Subject: RE: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn
    From: info@jetairways.com
    Date: Wed, 21 Nov 2012 15:25:00 +0530


    Dear Mr. Tailor,

    Thank you for your email and contacting Jet Airways.

    With regards to your email, having checked with the concerned team please be advised that guest did not complete the cancellations process and hence cancellation charges would be applicable. Kindly, confirm in order for us to go ahead with the cancellation and refund the balance amount.

    Thank you,
    Yours sincerely

    Chandran Swamy.
    Web Manager
    Jet Airways India Ltd
    TEJAS TAILOR <tailortejas@hotmail.com> 11/20/2012 04:23 PM
    To
    Info <info@jetairways.com>
    cc
    Subject
    RE: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn


    Hello,


    How long will it take more ?? I had asked for refund on 4 November and today is 20 Nov 2012.

    Kindly do the needful on urgent basis.

    TEJAS

    To: tailortejas@hotmail.com
    Subject: RE: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn
    From: info@jetairways.com
    Date: Sun, 18 Nov 2012 00:52:23 +0530


    Dear Mr Tailor,

    Thank you for your email and contacting Jet Airways.

    We acknowledge receipt of your email. We have forwarded your query to the concerned department for their action. We will revert to you on receipt of a reply from them.
    May we request you to bear with us during this interim period.

    Thank you,
    Yours sincerely

    Neha Gawandalkar
    Web Manager
    Jet Airways India Ltd
    TEJAS TAILOR <tailortejas@hotmail.com> 11/17/2012 11:06 AM
    To
    "info@jetairways.com" <info@jetairways.com>
    cc
    Subject
    RE: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn



    Hello,

    Please help me with a problem which have arises now. I had booked the below ticket no 5892189196560 for Mumbai to Kolkata. I have cancel the ticket within 1 hr of the booking from the website, Today when i called your call center for the refund status he says that the ticket is not cancelled and its a no show. This is wrong. I had cancelled the ticket online only. Please check and help me to get my money back.




    TEJAS

    From: info@jetairways.com
    To: tailortejas@hotmail.com; riyatours@live.com
    Date: Sun, 4 Nov 2012 10:01:49 +0530
    Subject: Jet Airways Web Booking eTicket ( ZDCBAS ) - Penn

    Dear Mr Penn,

    Thank you for using our Online Booking Service.

    Please find attached your Jet Airways eTicket in PDF. Kindly note that you will be required to carry a printout of your eTicket to gain entry into the airport and for check-in along with valid photo identification as mentioned in your itinerary.
  • edited February 2013
    Our Ref No: BOM/CC/AK/280113/3363556

    Mr. Bhaveen Ramesh Shah

    Email: bhaveen@niponzip.com

    Dear Mr. Shah,

    Thank you for choosing Jet Airways and sharing your concern with us through email dated January 27, 2013 travel on 9W 405 from Mumbai to Kochi on January 28, 2013.

    I am sorry to note your reported incident with regard to travel on the above mentioned flight.

    Jet Airways is certainly aware of the impact of flight changes / cancellations on the convenience of our guests but some times due to circumstances entirely beyond our control some unavoidable changes do occur. It is our endeavour to keep our guests updated when any revisions take place in our flight schedules and an SMS was sent to you informing the change in flight.

    As per policy, if the schedule change is more than an hour guests are rebooked to travel at no additional cost and on cancellation full refund is processed. We see that the refund is processed on the tickets on 26th January and this process usually takes seven working days. You may accordingly check with your issuing bank.

    Please be assured that it is never our intention to inconvenience any of our guests and it will always be a pleasure to welcome you on board Jet Airways soon.

    We thank you for communicating with us and look forward to future opportunities to be of service to you.


    Yours Sincerely,

    Aarti Khanijo
    Guest Relations
    Jet Airways (India) Limited.


    From: Bhaveen Shah <bhaveen@niponzip.com>
    To: guestrelations@jetairways.com
    Date: 27/01/2013 11:41
    Subject: PNR: IPOBTR



    Dear Sir/Madam,

    I had a following itinerary:

    Sector Flight Airline Date Time PNR Booking date Amount

    Bom :COK 9W 405 JET 28.01 6.15 IPOBTR 28.12 5153

    COK: BLR 6E 405 Indigo 28.01 3.30 ZSRPBD 29.12 3337

    BLR:BOM 9W442 JET 31.1 20.30 GPZKLK 28.12

    I had meeting lined in Kochi a 11.00am and 12.30 pm after which I was to take the flight back to Bangalore

    I have recd an sms today morning that flt no. 9W405 is rescheduled to 10.20 hrs. This flight will reach at 12.05.

    All my meeting have been cancelled and the financial loss cannot be ascertained. Canceling the meetings at the last moment has created an extremely poor reputation on our company.

    I called Jet airways and spoke to Ms Neelam ( call executive ) and Ms Pooja( supervisor) that inform that at the most they can offer us a full refund or give us a flight today afternoon. When I insisted on speaking to Senior or Manager, I was informed that being Sunday nobody was available. when i inform i want to lodge a complained,I was told that please send an email and they are not in a position to take a decision.

    This is extremely ridiculous and not only poor but totally unprofessional on part of Jet airways to suddenly change the flight timings. I have booked BOM: BLR flight today at Rs 6003 with Indigo.

    This is not expected of such an airline which I have preferred always. I have not only made financial losses but also mental agony for apologizing to our customer for canceling our meeting, the effect of which cannot be even imagined.

    Awaiting reply,

    Bhaveen
  • edited May 2013
    this is the first time we have planned to travel through Jet Airways because our in law was expired and we wanted to attend funeral on 13th may at 10am but we missed because of poor quality of their services , cheap management , unprofessional staff overall worst team , management and flight i have ever seen in my life , our booking reference was MCWSGL on 12th May 2013 which was confirmed from Dubai to Delhi and also our booking reference MCWSGL was confirmed from Delhi to Lucknow albeit we got the boarding pass for Lucknow as well here in Dubai terminal1 , but we have arrived Delhi took the baggage and without any assistant we run away to domestic terminal my self with 2 kids (3 years and 7 years) but once we arrive the domestic flight terminal their on duty staff said the flight has gone and we will refund your money if you want , i was surprised i never had such experience in my life however i am frequent traveller to Europe , South Africa and other countries with various airlines , i was surprised this is how you treat customers of connecting flight , from 5AM in the morning till 1PM afternoon i have stayed on airport with 2 small kids and luggage without any assistance or care (from Dubai to Lucknow it took 19hours approximate to reach) , my questions are
    Why they have issued boarding pass to me direct to Lucknow from Dubai ?
    Why they informed me in Dubai that your baggage is directly checked in to Lucknow and you dont need to collect your baggage in Delhi Airport ,
    Why i was left alone on Delhi airport without any care or attend with two small kids and baggage for up to 8 hours ?
    overall i have missed the funeral as well ,
    please advise how can i sue their management so that it might not happened in future with one else ?
  • mandeepk23mandeepk23 Junior Member
    edited May 2013
    Dear Madam/Sir,


    I purchased a returned ticket for me and my family on 26th May 2012 using credit card from Bangalore to Jammu dated 18th November and from Jammu - Bangalore dated 8th December .
    My ticket numbers were 7052163128306, 7052163128307 and 7052163128308 and the total amount was Rs 21090.


    On 12th September, they issued me new ticket where they changed my fights. One of my new ticket number is 7052163202537.


    Now because of change in plan, I cancelled this ticket in the month of September itself (3rd or 4th week of September). Its been more than 8 months I have not received my money.


    I called their customer care many times but every time I got a similar replies, e.g. give us 1 hour we will call you back ( They never called back) or refund is under process or you will get in 15 days. I spoke to their manager in Mumbai named "Mr Joydeep" but still no use.


    Kindly help me getting my money back. Since they have harassed me, I don't want them to cut even a single rupee for cancellation.


    Thanks and Regards
    Mandeep Singh
  • edited March 2014
    Hi

    I, Saleem hereby request for the strict action against the Jet airways for not refunding my cancelled ticket amount inspite of continuously mailing and requesting for the same.

    I am really frustrated and have wasted my enough time in requesting the same through emails and phone calls.
    I request the consumer court to take necessary action against Jet Airways and help me in getting my refund amount back.


    Thanks
    Mohammed Saleem
  • edited May 2014
    I had travelled from India to Toronto on 29th april 2014 in Jetairways.I am a student came to canada for my further studies. My one of the bag containing my clothes and other valuable items was missing from the airport when I have reached Toronto. I have registered a complaint regarding my bag for which the company told me that they will find my bag. But from the last 20 days they are not able to find my bag and as a student I need my clothes and other valuable items. And as per policy I can claim now but I dnt knw how to claim for my bag. So i need help
  • edited May 2014
    I booked a return ticket at GoIbibo.com from Bangalore to Chandigarh through Jet Airways. The details of the ticket are as follows-

    Jet Airways 9W 7126 (Direct flight from Bangalore to Chandigarh)
    Date of Inbound Travel: 27th March
    Ticket Number: 5894801831544

    Due to some reasons (runway not available in Chandigarh due to Haryana's governor's plane mishap) the flight was stalled at Delhi itself and could not continue its journey further from Delhi to Chandigarh.

    This has caused a lot of inconvenience as I was rushing Chandigarh in an emergency. I had approached the customer desk of Jet Airways and they assured for the full refund by stamping my boarding pass, (copy of which was later sent to Jet Airways & Goibibo) and guided us to get it refunded through our travel agent. When I contacted GoIbibo.com with all documents even after repeat attempts, I got the message that my request has been rejected by Jet Airways for unavailable reasons. I was told to contact directly Jet Airways and henceforth I contacted Jet Airways.

    The cancellation of this sector must have been registered in the JetAirways records and I expected Jet to address my grievance promptly without delays. However, after repeat follow-ups, I finally got the message that Jet has agreed to refund the amount to me, however the exact amount was not communicated to me, and I was told to get back to my travel agent (GoIbibo). I contacted GoIbibo on 23rd April with all evidence that Jet Airways has agreed to refund the amount and they need to contact Jet for the refund. I had to wait for more than one month and finally I got a message from GoIbibo that a refund amount of Rs. 797 has been agreed to be transferred to my account.

    I have refused to take this amount due to following reasons-
    1. This amount does not justify at all for the airline sector. I had to spend more amount than this by hiring a cab and leave from the airport to my place.
    2. The flight was a direct one from Bangalore to Chandigarh and hence the airline was supposed to refund the complete amount that they had promised. Though I had even requested even for the refund of Delhi to Chandigarh sector but after looking at the amount that the airline & Goibibo have decided to refund, I feel this is the most dirty and pathetic joke that has been played on customers like me.
    3. As I mentioned that I was going in an emergency to my home since my mother was not well, I now feel disgusted the way airline has behaved while they had left me in lurch with no help where I had to manage my next journey by road.

    I just need justice otherwise I do not need this small generosity expressed by airlines and Goibibo by slapping Rs. 797 to me after two months.


    Thanks
    Atul
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