Cosmos Bank Customer Care

Solve complaint against Cosmos Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Cosmos Bank

Cosmos Bank Customer Care Details.

Cosmos Bank 24×7 customer care ensures customers receive assistance on their Cosmos Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Cosmos Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Cosmos Bank Toll Free Number : +91-20-67086708

Cosmos Bank Email : customercare@cosmosbank.in

Cosmos Bank Head Office Address
Cosmos Tower, Plot No-6, S.No-132/B, ICS Colony, Ganeshkhind Road, Pune – 411 007 Maharashtra, India

Customer Care Number List

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Cosmos Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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5.001
Arun Kumar
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Expertise
Accident Case | Arbitration | Bail Application | Case Drafting | Cheque Bounce
Practising Courts
Consumer Court | Delhi High Court | Dwarka Court
187, Nawada, Uttam Nagar Allahabad Bank Road, Delhi 110059, India
Phone Number
9899454503
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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Cosmos Bank

STEP 1

Dial +91-20-67086708 from your registered mobile no. to contact Cosmos Bank customer care helpline. You can also email your complaint at customercare@cosmosbank.in from your personal Email ID which is registered with Cosmos Bank. Please note down the complaint reference number given by the Cosmos Bank executive at the end of the for future reference. For general complaints, you can call Cosmos Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Cosmos Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Cosmos Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Cosmos Bank Principal Nodal Officer at:

Cosmos Tower, Plot No-6, S.No-132/B, ICS Colony, Ganeshkhind Road, Pune – 411 007 Maharashtra, India

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Cosmos Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Cosmos Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Cosmos Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Cosmos Bank

About Cosmos Bank customer support center and list of customer care number

The additional information to contact Cosmos Bank branch office, nodal officer via email or through postal communication. Contacting to the Cosmos Bank nodal officer is the second step to redress your grievances.

Cosmos Bank Nodal Officer and In-charge Customer Care

Cosmos Tower,
Plot No-6, S.No-132/B, ICS Colony,
Ganeshkhind Road, Pune – 411007
Email Id – customercare@cosmosbank.in

For Internet Banking Support :
ibhelp@cosmosbank.in
For Mobile Banking Support :
mbhelp@cosmosbank.in
For ATM Support :
atmhelp@cosmosbank.in

The Bank has recently completed glorious 114 years of service successfully. It has attained multi state scheduled status in 1997. The Bank is a professionally managed ‘Financial Institution‘, a benchmark of credibility and innovation.