Vodafone Idea
Vodafone Idea Customer Care
Address: Vodafone Idea Limited, An Aditya Birla Group & Vodafone partnership, Birla Centurion, 10th Floor, Plot No. 794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai - 400 030 India
Email ID:
Phone No: 198
Website : https://www.myvi.in/
Latest Judgments
Total 182 Consumer Court Cases Against Vodafone Idea.
VODAFONE IDEA LIMITED. V/S SHRI. SHUBHAM GOYAL.
Court Name: Mumbai(Suburban)
Appelant Advocate COMPLAINANT IN PERSON
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM, MUMBAI SUBURBAN DISTRICTADMINISTRATIVE BLDG, NEAR DR.BABASAHEB AMBEDKAR GARDEN , BANDRA (E), MUMBAI-400051Complaint Case No. CC/468/2018( Date of Filing : 27 Dec 2018 )1. SHRI. SHUBHAM GOYAL.ORCHID 701, KESAR GARDEN, SECTOR-20,KHARGHAR, NAVI MUM...
Case Number: 468
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Date of Filing: 27-12-2018
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Date of Upload: 18-02-2019
Vodafone Idea Ltd, Kolkata Circle Head Office V/S Ashok Kumar Thakur
Court Name: Kolkata-II(Central)
Appelant Advocate Prasant Thakur
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUMKOLKATA UNIT - II (CENTRAL)8-B, NELLIE SENGUPTA SARANI, 7TH FLOOR,KOLKATA-700087.Complaint Case No. CC/19/2019( Date of Filing : 17 Jan 2019 )1. Ashok Kumar ThakurFlat no.6B,Groudn Floor, R.K.Chatterjee Road, Kasba, P.S. Kasba, Kolkata-70...
Case Number: 19
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Date of Filing: 17-01-2019
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Date of Upload: 15-02-2019
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Common FAQ
Question : Am I eligible to file case against Vodafone Idea in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Vodafone Idea ?
Answer : A complaint may be made against Vodafone Idea under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Vodafone Idea
Step 1
Contact the Customer Care: If you are not satisfied with the service, first contact VI customer care on the below numbers.
Delhi : 8744000198
Rajasthan : 9887010198
Punjab : 9781500198
Haryana : 8684000198
Himachal : Pradesh 9882900198
Jammu & Kashmir : 9086046198
UP (E) : 8576000198
UP (W) : 8941000198
Kolkata : 9088100198
Rest of Bengal : 9093100198
Assam : 9085000198
NESA : 9089000198
Orissa : 9090000198
Bihar : 9708000198
Andhra Pradesh : 9848009198
Karnataka : 9844000198
Tamil Nadu : 9092000198
Kerala : 9947000198
Madhya Pradesh : 9826000198
Mumbai : 9702000198
Gujarat : 9824000198
Maharashtra & Goa : 9822000198
Step 2
Contact Vodafone Idea Appellate Authority
Andhra Pradesh & TelanganaAppellate Authority - Mr. Prasad Nair
Designation : Head - Customer Service
Address : Vodafone Idea Limited, 2nd Floor, Varun Towers II, Begumpet, Hyderabad-500016
Appellate Contact no : 9948002240
Appellate Email - appellate.ap@vodafoneidea.com
Madhya Pradesh & Chattisgarh
Appellate Authority : Mr. Ronak Patel
Designation : Head Customer - Service
Address : Vodafone Idea Limited, 139-140 Electronic complex, Paradheshipura, Indore, MP - 452010
Appellate Contact no : 9713377766
Appellate Email - appellate.mpcg@vodafoneidea.com
Assam
Appellate Authority : Mr. Taj Anwar
Designation : Head - Customer Service
Address : Vodafone Idea Limited RED DEN, NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
Appellate Contact no : 9706024365
Appellate Email - appellate.asm@vodafoneidea.com
Maharashtra & Goa
Appellate Authority : Mr. Amit Agrawal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, CTS 11/1B, 1st Floor,Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004.
Appellate Contact no: 020 -71718181
Appellate Email - appellate.mah@vodafoneidea.com
Bihar & Jharkhand
Appellate Authority : Mr. Taj Anwar
Designation : Head - Customer Service
Address : Vodafone Idea Limited, BLOCK A , 3rd Floor, Sai Corporate Park, Rukanpura, Bailey Road, Opposite SSB Office, Patna–800014
Appellate Contact no : 9709018279
Appellate Email - appellate.bih@vodafoneidea.com
Mumbai
Appellate Authority : Mr. S. Girish Holla
Designation : VP- Customer Service
Address : Vodafone Idea Limited, 2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059
Appellate Contact no : 9820015713
Appellate Email - appellate.mum@vodafoneidea.com
Delhi & NCR
Appellate Authority : Mr. Morish Shukla
Designation : Head - Customer Service
Address : Vodafone Idea Limited, A-19, Mohan co-operative Industrial Estate, Mathura Road, Delhi -110044
Appellate Contact no : 011-71032211
Appellate Email - appellate.delhi@vodafoneidea.com
Odisha
Appellate Authority : Mr. Taj Anwar
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Unit - 41, E 52, Infocity, Chandrasekharpur, Chandaka Industrial Estate, Bhubaneswar – 751024
Appellate Contact no : 9090010078
Appellate Email - appellate.orissa@vodafoneidea.com
Gujarat
Appellate Authority : Ms. Vinita Joshi
Designation - VP - Customer Service
Address : Vodafone Idea Limited, Vodafone Idea House, Building A, Corporate Road, Off. S.G. Highway, Prahladnagar, Ahmedabad – 380015
Appellate Contact no : 7567860602
Appellate Email - appellate.Guj@vodafoneidea.com
Punjab
Appellate Authority - Mr. Neginder Bansal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, C 105, Industrial Area, Phase VII Mohali, Punjab – 160055 Appellate Contact no : 7508012346
Appellate Email - appellate.Pun@vodafoneidea.com
Haryana
Appellate Authority : Mr. Neginder Bansal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Plot No.173 sector 3 HS11DC Industrial Area, Karnala Haryana 132001
Appellate Contact no : 9813090003
Appellate Email - appellate.har@vodafoneidea.com
Rajasthan
Appellate Authority : Mr. Morish Shukla
Designation : Head - Customer Service
Address : Vodafone Idea Limited, 1st Floor , Gaurav Tower, Malviya Nagar, Jaipur - 302017
Appellate Contact no : 9828996200
Appellate Email - appellate.raj@vodafoneidea.com
Himachal Pradesh
Appellate Authority : Mr. Neginder Bansal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Keonthal Complex, Khalini, Shimla (HP) 171002
Appellate Contact no : 9736297362
Appellate Email - appellate.hp@vodafoneidea.com
Tamil Nadu
Appellate Authority : Ms. Bindu Gopal
Designation : VP- Customer Service
Address : Vodafone Idea Limited, Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai-600096
Appellate Contact no : 9962099625
Appellate Email - appellate.tamilnadu@vodafoneidea.com
Jammu & Kashmir
Appellate Authority : Mr. Neginder Bansal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, 3rd Floor, Sunny Square, Gangyal, Jammu – 180010
Appellate Contact no : 9796097979
Appellate Email - appellate.jnk@vodafoneidea.com
West Bengal
Appellate Authority : Mr. Taj Anwar
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor, DN-52, Sector- V, Salt Lake City, Kolkata 700091
Appellate Contact no : 9093118992
Appellate Email - Appellate.wb@vodafoneidea.com
Karnataka
Appellate Authority : Mr. Prasad Nair
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Ground Floor B Block MarutiInfotech Ctr, Koramangala Intermediate Ring Rd, AmarJyoti Layout, Bangalore-560071
Appellate Contact no : 9886047474
Appellate Email - appellate.kar@vodafoneidea.com
NESA
Appellate Authority : Mr. Taj Anwar
Designation : Head - Customer Service
Address : Down Town Diagnostic Centre, Arbuthnot Road, Laitumkhrah, Shillong-791003, Meghalaya
Appellate Contact no : 9774024365
Appellate Email - appellate.nes@vodafoneidea.com
Kerala
Appellate Authority : Ms. Bindu Gopal
Designation : Head - Customer Service
Address : Vodafone Idea Limited, VJ Tower, Vytilla PO, Ernakulam 682019
Appellate Contact no : 9946123456
Appellate Email - appellate.ker@vodafoneidea.com
UP East
Appellate Authority : Mr. Vikram Bains
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Shalimar Titanium, Plot Number TC/G 1/1, Vibhuti Khand, Gomti Nagar, Lucknow 226010
Appellate Contact no : 9721980180
Appellate Email - appellate.Upe@vodafoneidea.com
Kolkata
Appellate Authority : Mr. Taj Anwar
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Srijan Tech Park, 7th floor,DN -52, Sector- V, Salt Lake City, Kolkata 700091
Appellate Contact no : 9093118992
Appellate Email - appellate.kol@vodafoneidea.com
UP West
Appellate Authority : Mr. Vikram Bains
Designation : Head - Customer Service
Address : Vodafone Idea Limited, Sarita Vihar, A19, First Floor, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi-110044
Appellate Contact no : 9719143245
Appellate Email - appellate.upw@vodafoneidea.com
Step 3
File case in Consumer Court
If your complaint remains unresolved even after completing to the VI Appellate Authority , you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against VI.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.