Spice Jet
Spice Jet Customer Care
Address: SpiceJet Ltd., 319, Udyog Vihar, Phase IV, Gurgaon - 122016 Haryana, India.
Email ID: custrelations@spicejet.com
Phone No: 124 4983410
Website : https://www.spicejet.com/
Latest Judgments
Total 342 Consumer Court Cases Against Spice Jet.
SPICE JET LTD. V/S MUSKAN SHARMA
Court Name: North West
Appelant Advocate AMIT THAKUR MANOJ KUMAR
Respondant Advocate
DISTRICT CONSUMER DISPUTE REDRESSAL COMMISSION-V, NORTH-WEST GOVT. OF NCT OF DELHICSC-BLOCK-C, POCKET-C, SHALIMAR BAGH, DELHI-110088.Complaint Case No. CC/709/2024( Date of Filing : 12 Nov 2024 )1. MUSKAN SHARMAD/O K.P.SHARMA R/O SHIV MANDIR ,BK2 BLOCK,SHALIMAR BAGH,DELHI-110088....
Case Number: 709
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Date of Filing: 12-11-2024
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Date of Upload: 22-11-2024
Spice Jet Ltd. V/S Shiva Beri S/o Shri Akshay Beri
Court Name: Jalandhar
Appelant Advocate
Respondant Advocate
Distt Consumer Disputes Redressal CommissionLadowali Road, District Administrative Complex,2nd Floor, Room No - 217 JALANDHAR (PUNJAB) Complaint Case No. CC/112/2023( Date of Filing : 06 Apr 2023 )1. Shiva Beri S/o Shri Akshay Beri196, Guru Gobind Singh Avenue, Jalandharjalandhar...
Case Number: 112
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Date of Filing: 06-04-2023
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Date of Upload: 21-11-2024
Spice Jet Limited V/S Dr. Mahendra Kumar Sahu
Court Name: Jharsuguda
Appelant Advocate Sanjeet Rai
Respondant Advocate
Case Number: 39
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Date of Filing: 30-04-2024
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Date of Upload: 28-10-2024
SPICE JET AIRLINES PVT. LTD. V/S MAHESH KUMAR
Court Name: Jhansi
Appelant Advocate PANKAJ GUPTA
Respondant Advocate
Case Number: 112
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Date of Filing: 08-04-2024
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Date of Upload: 20-11-2024
SPICE JET LTD. V/S JITENDER KUMAR GARG(ADVOCATE)
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
Case Number: 164
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Date of Filing: 20-04-2023
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Date of Upload: 22-10-2024
SPICE JET LTD. V/S JITENDER KUMAR GARG(ADVOCATE)
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
Case Number: 1855
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Date of Filing: 16-08-2023
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Date of Upload: 22-10-2024
SPICE JET LTD. V/S JITENDER KUMAR GARG(ADVOCATE)
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
Case Number: 473
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Date of Filing: 15-02-2024
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Date of Upload: 22-10-2024
SPICE JET LTD. V/S ROBIN SATHI.
Court Name: Panchkula
Appelant Advocate ROBIN SATHI.
Respondant Advocate
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL, COMMISSION PANCHKULA, HARYANA. BAYS 3-4 SECOND FLOOR , SECTOR-4, PANCHKULA.Complaint Case No. CC/309/2020( Date of Filing : 07 Oct 2020 )1. ROBIN SATHI.S/O SH R.S SATHI ,RESIDENT OF H.NO.561,SEC-4,PANCHKULA............Complainant(s...
Case Number: 309
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Date of Filing: 07-10-2020
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Date of Upload: 27-09-2024
Case Number: 634
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Date of Filing: 06-07-2012
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Date of Upload: 23-09-2024
SPICE JET LTD. THROUGH CHAIRMAN & MANAGING DIRECTOR V/S MR SHESHADRI VENKATCHALAM
Court Name: Additional DCF, Mumbai(Suburban)
Appelant Advocate IN PERSON
Respondant Advocate ADV ROHAN PAWASKAR
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION MUMBAI SUBURBAN ADDITIONALAdministrative Building, 3rd Floor, Near Chetana CollegeBandra (East), Mumbai-400 051Complaint Case No. CC/267/2022( Date of Filing : 09 Nov 2022 )1. MR SHESHADRI VENKATCHALAMFLAT NO 15 GEMINI BUILDING PEST...
Case Number: 267
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Date of Filing: 09-11-2022
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Date of Upload: 26-08-2024
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Common FAQ
Question : Am I eligible to file case against Spice Jet in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Spice Jet ?
Answer : A complaint may be made against Spice Jet under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Spice Jet in Consumer Court in 4 Steps
Filing a complaint against Spice Jet in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Step 1
Contact Spice Jet Customer Care
Before filing a formal complaint, consider contacting Spice Jet's customer care via Contact Number or by sending Email to address the issue. Many complaints can be resolved through direct communication.Spice Jet Customer Care Details
0124-498 3410 (For Reservation)0124-710 1600 (Alternative For Reservation)
9811 79 5555 (For spice club)
0124-508 0010 (Alternative For spice club)
60000 00006 (Whatsapp support)
Spice Jet Customer Care Email ID
custrelations@spicejet.com (For any Feedback / Suggestions / Complaints)spiceclub@spicejet.com (For spice club)
For any Cargo related issue, contact SpiceJet Cargo Regional Manager Details
North
Mr. Irfan Kanth
Phone : 9582241786
Email: Irfan.Kanth@spicejet.com
West
Mr. Ismail Ali
Phone :9784429786
Email: ismail.ali@spicejet.com
South
Mr. K. Sivakumar
Phone : 9962893992
Email: k.sivakumar@spicejet.com
East
Mr. Somnath Ghosh
Phone : 9836106979
Email: somnath.ghosh@spicejet.com
Details of SpiceJet Offices at Airports.
Kindly contact them via Email or Call and register your complaint.Agartala(IXA)
Phone : 9089237133 , 9774014721
Email: ixa.cgo@spicejet.com
Ahmedabad (AMD)
Phone : 9099057163
Email:amd.cgo@spicejet.com
Amritsar (ATQ)
Phone :7009241387
Email:rupinder.kumar@spicejet.com
Bagdogra (IXB)
Phone : 7449703093 , 9126331276
Email: ixb.cgo@spicejet.com
Bangalore(BLR)
Phone : 9916010098
Email:blr.cgo@spicejet.com
Chandigarh (IXC)
Phone :7837005177
Email:vivek.sharma@spicejet.com
Chennai (MAA)
Phone : 04422561168
Email:maa.cgo@spicejet.com
Coimbatore(CJB)
Phone : 9047444102
Email: cjb.cgo@spicejet.com
Delhi(DEL)
Phone :01147322684 , 9873480665
Email:del.cgo@spicejet.com
Goa(GOI)
Phone :9673332703
Email: goi.cgo@spicejet.com
Guwahati (GAU)
Phone : 3612842872
Email:gau.cgo@spicejet.com
Hyderabad(HYD)
Phone :9642325558
Email: hyd.cgo@spicejet.com
Jabalpur (JLR)
Phone :9755020084
Email:anupam.tiwari@spicejet.com
Jaipur (JAI)
Phone : 9772222881
Email:jai.cgo@spicejet.com
Kochi(COK)
Phone :04842611758 , 9745002249
Email:cok.cgo@spicejet.com
Kolkata(CCU)
Phone :03325112852
Email:ccu.cgo@spicejet.com
Madurai(IXM)
Phone : 9655833434
Email:ixm.cgo@spicejet.com
Mangalore (IXE)
Phone :9447256830 , 8547132166
Email:ixe.cgo@spicejet.com
Mumbai(BOM)
Phone :9920392941
Email:bom.cgo@spicejet.com
PortBlair (IXZ)
Phone : 9933246199
Email:ixz.cgo@spicejet.com
Pune (PNQ)
Phone :9673332702
Email:pnq.cgo@spicejet.com
Srinagar (SXR)
Phone :9796176499
Email:sxr.cgo@spicejet.com
Varanasi (VNS)
Phone : 9795860050
Email:vns.cgo@spicejet.com
Vishakhapatnam (VTZ)
Phone :9642577747
Email:vtz.cgo@spicejet.com
Trivandrum (TRV)
Phone :9895711158
Email:trv.cgo@spicejet.com
Calicut (CCJ)
Phone : 9895302960
Email:ccj.cgo@spicejet.com
Vijayawada (VGA)
Phone :9030529613
Email: chappidi.srinivasu@spicejet.com
Silchar (IXS)
Phone :9476700995
Email: pancham.paul@spicejet.com
Patna (PAT)
Phone : 9534055085
Email:chandrashekhar.azad@spicejet.com
Dehradun (DED)
Phone :9897794935
Email:dheeraj.tomar@spicejet.com
Gopeshwar (GOP)
Phone :8210011040
Email:mohammad.afzal@spicejet.com
Surat (STV)
Phone : 8448312376
Email: stv.cgo@spicejet.com
Dibrugarh (DIB)
Phone :9085835359
Email:vtz.cgo@spicejet.com
Belagavi (IXG)
Phone :8310361779
Email:ixg.cgo@spicejet.com
Details of SpiceJet Offices at International Airports
Kindly contact them via Email or Call and register your complaint.Bangkok
Phone : +6626340238 , +6626340239
Email : customersupport.bkk@spicejet.com
Address : AVS Express Co,Ltd.
140/18 ITF Tower,
11th Floor, Silom Road
Suriyawongse, Bangrak,
Bangkok 10500
Sri Lanka
Phone : +944790300
Email : customersupport.cmb@spicejet.com
Address : Jetwing Travels Pvt Ltd
Jetwing House 1
46/26 Navam Mawatha,
Colombo 02, Sri Lanka
Dhaka
Phone : +88029891289 , +88029890624
Email : customersupport.bkk@spicejet.com
Address : SKYJET Aviation Ltd.
Taj Cassilina (1st floor),
25 Gulshan Avenue,
Dhaka 1212,
Bangladesh
Dubai
Phone : +97143965186
Email : customersupport.dxb@spicejet.com
Address : SpiceJet Dubai
(GSA Office-Bur Dubai)
Bur-Juman Signal,
Khalid Bin Al
Waleed Road,
Umm Hurair 1, Dubai
Male
Phone :+9603323069
Email : customersupport.mle@spicejet.com
Address : Speed Services Pte Ltd
HO-3rd floor,
STO Aifaanu Building,
Marin Drive Male'
Republic of Maldives
Muscat
Phone : +96824131515
Address : Akbar Travels of India
& Partners LLC
Shop: 3B, Building no R6
Raymond Building,
Ruwi High Street,
Ruwi-Muscat-
Sultanate of Oman
Kabul
Phone : +93795484848
Email : customersupport.kbl@spicejet.com
Address : Jet Travel Services
House No 713,
Street No 10,
Wazir Akbar Khan
Main Road,
Kabul, Afghanistan
Sharjah
Phone :+97165694000
Email : customersupport.shj@spicejet.com
Address : SpiceJet Sharjah
(GSA Office-Sharjah-Rolla)
Bank Sederat Iran Building,
AL Arouba
Street,Rolla, Sharjah.
Hong Kong, China
Phone : +85237056324
Email : customersupport.hkg@spicejet.com
Address : Megacap S.A. Limited
9/F, Chung Nam Building,
1 Lockhart Road,
Wan Chai ,
Hong Kong.
Jeddah, Saudi Arabia
Phone : +966920019077
Address : Al Maha United Travel
Ground Floor
Serafi Mega Mall
Prince Mohammed Bin
Abdulaziz Street (Tahlia Street)
Al Faisaliyyah District
P O Box 54777
Jeddah 21524, Saudi Arabia
Riyadh, Saudi Arabia
Phone :+966920019077 , +966114549563
Address : Al Maha United Travel
Shop No.11
Opposite InterCity Hotel
Jarir Street, Malaz District
P O Box 54777
Riyadh 11564, Saudi Arabia.
Dammam, Saudi Arabia
Phone : +966138353556
Address : Al Maha United Travel
Seiko Centre
17th Street and
Prince Mohammed Street
Dammam 21414,
Saudi Arabia
Abu Dhabi
Phone : +971016770678
Email : customersupport.auh@spicejet.com
Address : SpiceJet Abu Dhabi
(GSA Office-Abu Dhabi)
Burj Al Saadiyat Building,
Electra Street,
Opp ADCB Head Office,
Abu Dhabi,
Australia / New Zealand
Phone :+610282480058
Email : spicejet@aviationgsaservices.com.au
Address : Aviation GSA Services
Head Office: Level 4,
95 Pitt St. Sydney
NSW 2000 Australia
Doha, Qatar
Phone : +97444186111
Email : Spicejetdoha@benzyholidays.com
Address : Benzy Holidays & Travel LLC.
No-04 Hiteen Street,
Al Muntazah
P O Box 18698
Doha, Qatar
Canada
Phone : 9056718400
Address : Gill International Travels
3331 Markham Road #115
Toronto ON M1X 1S8
7162 Airport Road
MIssissauga ON L4T 2H2
Nepal
Phone :0977014446340
Address : Zenith Travels Pvt Ltd
Naxal, P.O. Box :4163
Kathmandu, Nepal
Cyprus
Phone : +35722765975
Address : Orthodoxou Aviation Ltd
4B Menandrou Street
Gala Tower, Shop NBR 1
1066 Nicosia
Cyprus
Israel
Phone : 097235269654
Address : Travel ETS Avia 3000 Ltd
20 Israel Bak St.
Tel Aviv 6701925
Israel
Italy
Phone :00390363912500
Address : Kandhari Aviation
Service S.R.L.
Address: Via G. E. Schivardi ,
N.12 , Romano Di
Lombardia (Bg) 24058
Kazakhstan
Phone : +77272729405
Address : Apg Central Asia
69, Tole Bi Street, 29 Office,
Almaty 050000, Kazakhstan
Myanmar
Phone : +9501378235 , +9501378235
Address : Apex International
Company Limited
No.67, Sule Pagoda Road,
Near Center Point Tower,
Kyauktada Township,
Yangon, Myanmar
Romania
Phone :+40215990101
Address : Apg Romania
Sos Bucuresti-Ploiesti
No 14-22 ,
Bucharest 013693 ,
Romania
Indonesia
Phone : +622134831525
Address : PT. Dharma Buana Experindo
JL. IR. H. Juanda 3 No.29B,
Jakarta Pusat 10120,
Indonesia.
Turkey
Phone : +902122928888
Email : Spicejet@Katera.Com.Tr
Address : Katera Tourism Group
Guvercin Sokak No : 21
Levent 34330
Istanbul Turkey
Singapore
Phone :+6562262169
Email : martin@aviationservices.com.sg
Address : GSA - Aviation Services
(GSA) Pte Ltd
400 Orchard Road
#24-08 Orchard Towers
Singapore 238875
Austria
Phone : +43012368958
Email : office@tal-aviation.at
Address : TAL Aviation Austria GmbH.
Werdertorgasse 12,
1010 Vienna, Austria
Russia
Phone :+74956415121
Email : martin@aviationservices.com.sg
Address : Novoslobodskaya str., 23,
office 730
Moscow
Russian Federation,
127055
Bulgaria
Phone :+359029819910
Email : sales@talaviation.bg
Address : Sofia 1000
36, Patriarh Evtimiy bvd
Ukraine
Phone : +380443511580
Email : spicejet@tal-aviation.com.ua
Address : 13K, Pymonenko str.,
office 1A
Kiev,04050,Ukraine.
Step 2
Contact Spice Jet Nodal Officer
If you are not satisfied with the Spice Jet customer care response, you can escalate the issue to the nodal officer by sending a written complaint.Spice Jet Nodal Officer Email ID
Email : nodalofficer@spicejet.comStep 3
Contact Spice Jet Appellate Authority
If you are not satisfied with the Spice Jet Nodal Officer response, you can escalate the issue to the Appellate Authority by sending a written complaint.Spice Jet Appellate Authority Officer Email ID
Email : appellateauthority@spicejet.comStep 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Spice Jet.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.