Reliance Nippon Life Insurance

Reliance Nippon Life Insurance Customer Care

Address: Registered & Corporate Office: Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai-400051,

Email ID: rnife.customerservice@relianceada.com

Phone No: 800-102-1010

Website : https://www.reliancenipponlife.com/

Latest Judgments

Total 438 Consumer Court Cases Against Reliance Nippon Life Insurance.

Haryana

Reliance Nippon Life Insurance Company etc. V/S Babita Devi

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Jind

Appelant Advocate Sh Pardeep Kundu

Respondant Advocate Sh. Rajnish Garg

Case Number: 157

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Date of Filing: 09-11-2017

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Date of Upload: 31-01-2019

Madhya Pradesh

Case Number: 226

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Date of Filing: 07-09-2016

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Date of Upload: 30-01-2019

NCDRC

SANJEEV PATEL V/S RELIANCE NIPPON LIFE INSURANCE COMPANY LIMITED

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: NCDRC

Appelant Advocate MR. MANISH SHANKER VERMA

Respondant Advocate

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 3280 OF 2018(Against the Order dated 31/07/2018 in Appeal No. 142/2016 of the State Commission Bihar)1. RELIANCE NIPPON LIFE INSURANCE COMPANY LIMITEDH,BLOCK 1ST FLOOR, DHIRUBHAI AMBANI KNOWLEDGE CITY,...

Case Number: 3280

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Date of Filing: 04-12-2018

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Date of Upload: 16-01-2019

Chandigarh

Reliance Nippon Life Insurance Co. Ltd. V/S Gulshan Kumari

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: DF-I

Appelant Advocate Pankaj Maini

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-I, U.T. CHANDIGARH============Consumer Complaint No:CC/209/2018Date of Institution:08/05/2018Date of Decision:12/12/2018Gulshan Kumari wife of Shyam Sunder Verma, aged 55 years, Resident of House No. 1106, Sector 26, Panchkula.…&h...

Case Number: 209

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Date of Filing: 08-05-2018

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Date of Upload: 19-12-2018

Telangana

RELIANCE NIPPON LIFE INSURANCE V/S B.KALPANA

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Warangal

Appelant Advocate G.R.PRASAD

Respondant Advocate P.ARAVIND

Case Number: 104

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Date of Filing: 18-07-2017

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Date of Upload: 28-12-2018

NCDRC

YEELLAPU VENKATA ADIBABU V/S M/S. RELIANCE NIPPON LIFE INSURANCE CO. LTD.

Reliance   Reliance Nippon Life Insurance   Life Insurance   Insurance  

Court Name: NCDRC

Appelant Advocate MR. PIYUSH SINGH & MIRZA ASLAM BEG

Respondant Advocate

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 3502 OF 2017(Against the Order dated 04/09/2017 in Appeal No. 439/2015 of the State Commission Andhra Pradesh)1. M/S. RELIANCE NIPPON LIFE INSURANCE CO. LTD.REGISTERED OFFICE, SAI BALAJI MANGALAGIRI CO...

Case Number: 3502

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Date of Filing: 13-11-2017

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Date of Upload: 05-12-2018

West Bengal

Branch Manager, Reliance Nippon Life Insurance Company Ltd., V/S Sri Sankar Paul,

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Cooch Behar

Appelant Advocate Sri Bibek Kr. Datta & Sri Kumardeep Mukharjee

Respondant Advocate Sri Manas Ray

District Consumer Disputes Redressal Forum,B. S. Road, Cooch Behar -736101.Ph. No. 03582-230696, 222023E-mail - confo-kb-wb at the rate of nic.inWeb - www.confonet.nic.inComplaint Case No. CC/34/2018( Date of Filing : 30 May 2018 )1. Sri Sankar Paul,H/o. Late Anita Paul, S/o. Lat...

Case Number: 34

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Date of Filing: 30-05-2018

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Date of Upload: 28-11-2018

West Bengal

Reliance Nippon Life Insurance Co. Ltd. V/S Krishna Das Sil

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Kolkata-II(Central)

Appelant Advocate Saumen Sekhar Ghosh

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL FORUMKOLKATA UNIT - II (CENTRAL)8-B, NELLIE SENGUPTA SARANI, 7TH FLOOR,KOLKATA-700087.Complaint Case No. CC/438/2018( Date of Filing : 05 Oct 2018 )1. Krishna Das Sil16/1, Hati Bagan Road, P.S. Entally, Padapukur, Kolkata-700014............Com...

Case Number: 438

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Date of Filing: 05-10-2018

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Date of Upload: 30-11-2018

Andhra Pradesh

Reliance Nippon Life Insurance Company Limited V/S Regam Peddammi

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Visakhapatnam-II

Appelant Advocate Adari Apparao

Respondant Advocate V.V.V.S.S.M. Raja Rao

Case Number: 164

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Date of Filing: 14-05-2018

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Date of Upload: 30-11-2018

Andhra Pradesh

MANAGING DIRECTOR, RELIANCE NIPPON LIFE INSURANCE COMPANY LTD., MUMBAI-4000710 V/S SMT. KALLA SATYA

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Visakhapatnam

Appelant Advocate PERLA NOOKA RAJU

Respondant Advocate ASPANA SRINIVASA RAO

Case Number: 149

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Date of Filing: 02-05-2018

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Date of Upload: 21-01-2019

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Common FAQ

Question : Am I eligible to file case against Reliance Nippon Life Insurance in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Reliance Nippon Life Insurance ?

Answer : A complaint may be made against Reliance Nippon Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint against Reliance Nippon Life Insurance


Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Reliance Nippon Life Insurance customer care on the below numbers. Mention your issue and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions related to the issue you're facing.


For any grievance or complaint

Customer Service Touchpoints: Following are the various touch points of RNLIC. Customers can get in touch on the below mentioned options and submit your policy related grievance:

Contact Centre - 1800 3000 8181 (toll free) / 022-30338181 (charged)
Website - www.reliancenipponlife.com
Email - rnlife.customerservice@relianceada.com
Mail - Reliance Nippon Life Insurance Company Limited
"H" Block, 1st Floor, Dhirubhai Ambani Knowledge City, Navi Mumbai, Maharashtra, 400710

Step 2

Contact Local Branch

If your complaint is unresolved for more than 10 days, Please contact Branch Service Manager (BSM), who is also the Local Grievance Redressal Officer at your nearest branch.
Step 3

Contact Insurance Ombudsman

If you are dissatisfied with the Reliance Nippon Life Insurance Nodal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Reliance Nippon Life Insurance Ombudsman List
Procedure for filing complaint with Ombudsman: As per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made:
1. If the grievance has been rejected by the Grievance Redressal Machinery of the Insurer or the complainant had not received any reply within a period of one month from date of lodgment of complaint or complainant is not satisfied with the reply given to him by the insurer.
2. The Complaint has been filed within one year from the date of rejection by the Company if it is not simultaneously under any litigation.
Step 4

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Reliance Nippon Life Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.