Reliance Nippon Life Insurance

Reliance Nippon Life Insurance Customer Care

Address: Registered & Corporate Office: Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai-400051,

Email ID: rnife.customerservice@relianceada.com

Phone No: 800-102-1010

Website : https://www.reliancenipponlife.com/

Latest Judgments

Total 438 Consumer Court Cases Against Reliance Nippon Life Insurance.

West Bengal

Reliance Nippon Life Insurance Co. Ltd. and another V/S Krishna Das Sil

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Kolkata-I(North)

Appelant Advocate Saumen Sekhar Ghosh

Respondant Advocate

Consumer Disputes Redressal Commission, Kolkata - I (North)8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.Web-site - confonet.nic.inExecution Application No. EA/137/2019( Date of Filing : 30 Dec 2019 )InComplaint Case No. CC/342/20181. Krishna Das SilS/o Late Madhusudan Sil...

Case Number: 137

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Date of Filing: 30-12-2019

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Date of Upload: 19-05-2022

Punjab

Reliance Nippon Life Insurance Co. Ltd. V/S Baljit Kaur

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Moga

Appelant Advocate In Person

Respondant Advocate Sh.Vishal Jain

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, DISTRICT ADMINISTRATIVE COMPLEX,ROOM NOS. B209-B214, BEAS BLOCK, MOGAComplaint Case No. CC/100/2019( Date of Filing : 18 Dec 2019 )1. Baljit KaurW/o S. Sukhdev Singh, R/o Village Patto Hira Singh, Bharau Patti, Sidarawala Road, Distt. M...

Case Number: 100

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Date of Filing: 18-12-2019

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Date of Upload: 12-05-2022

Maharashtra

Reliance Nippon Life Insurance Com Ltd V/S Varsha Avinash Patole

Reliance   Reliance Nippon Life Insurance   Life Insurance   Insurance  

Court Name: Wardha

Appelant Advocate Adv. R. R. Rathi

Respondant Advocate Adv.Athalye

Case Number: 8

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Date of Filing: 20-01-2018

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Date of Upload: 14-06-2022

West Bengal

Case Number: 1

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Date of Filing: 07-02-2019

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Date of Upload: 13-05-2022

Chandigarh

Reliance Nippon Life Insurance Company Limited V/S Hakam Singh

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: DF-II

Appelant Advocate Adv. Devinder Singh

Respondant Advocate Gaurav Bhardwaj, Adv.

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-II,U.T. CHANDIGARHConsumer Complaint No:1138 of 2019Date of Institution:26.11.2019Date of Decision:21.04.2022Hakam Singh son of Sh.Dalip Singh, aged 74 years, resident of 271, Sector 44-A, Chandigarh. …..ComplainantVersus1] ...

Case Number: 1138

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Date of Filing: 26-11-2019

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Date of Upload: 05-05-2022

Gujarat

Case Number: 21

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Date of Filing: 23-12-2021

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Date of Upload: 18-04-2022

Punjab

Reliance Nippon Life Insurance Co. Ltd. V/S Kamal Kishore

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Hoshiarpur

Appelant Advocate Sh. Amrinder Singh Bhullar

Respondant Advocate Sh AK Gandhi

Case Number: 19

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Date of Filing: 27-03-2019

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Date of Upload: 31-05-2022

Delhi

RELIANCE NIPPON LIFE INSURANCE CO. LTD. & ORS. V/S JAGTAR SINGH

Reliance   Reliance Nippon Life Insurance   Life Insurance   Insurance  

Court Name: Central Delhi

Appelant Advocate

Respondant Advocate

Heading1Heading2Complaint Case No. CC/42/2020( Date of Filing : 18 Mar 2020 )1. JAGTAR SINGH182, 1st FLOOR, BANK ENCLAVE, OPP DDA MARKET, LAXMI NAGAR, DELHI-92............Complainant(s)Versus1. RELIANCE NIPPON LIFE INSURANCE CO. LTD. & ORS.1st FLOOR, 17 PADAM SINGH ROAD, BLOCK 16...

Case Number: 42

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Date of Filing: 18-03-2020

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Date of Upload: 19-05-2022

Chandigarh

Reliance Nippon Life Insurance Company Limited V/S Lakhwinder Singh

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: StateCommission

Appelant Advocate Rajinder Singh Rana & K.L. Saini Adv.

Respondant Advocate

STATE CONSUMER DISPUTES REDRESSAL COMMISSION,U.T., CHANDIGARHAppeal No.:289 of 2019Date of Institution:27.11.2019Date of Decision:08.04.2022Lakhwinder Singh son of Sh. Dharampal resident of Village Jalbehra, District Kurukshetra, Haryana (India).…..Appellant/Complainant.VE...

Case Number: 289

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Date of Filing: 27-11-2019

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Date of Upload: 18-04-2022

Uttar Pradesh

Reliance Nippon Life Insurance Company Ltd through its Branch Manager V/S Kirti Devi

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Agra-II

Appelant Advocate

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION II AGRACOLLECTORATE CAMPUS AGRAMiscellaneous Application No. MA/28/2020( Date of Filing : 07 Oct 2020 )In1. Kirti Devi74 VILLAGE SINGAICHA KAKUA AGRA...........Appellant(s)Versus1. Reliance Nippon Life Insurance Company Ltd through ...

Case Number: 28

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Date of Filing: 07-10-2020

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Date of Upload: 28-03-2022

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Common FAQ

Question : Am I eligible to file case against Reliance Nippon Life Insurance in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Reliance Nippon Life Insurance ?

Answer : A complaint may be made against Reliance Nippon Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint against Reliance Nippon Life Insurance


Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Reliance Nippon Life Insurance customer care on the below numbers. Mention your issue and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions related to the issue you're facing.


For any grievance or complaint

Customer Service Touchpoints: Following are the various touch points of RNLIC. Customers can get in touch on the below mentioned options and submit your policy related grievance:

Contact Centre - 1800 3000 8181 (toll free) / 022-30338181 (charged)
Website - www.reliancenipponlife.com
Email - rnlife.customerservice@relianceada.com
Mail - Reliance Nippon Life Insurance Company Limited
"H" Block, 1st Floor, Dhirubhai Ambani Knowledge City, Navi Mumbai, Maharashtra, 400710

Step 2

Contact Local Branch

If your complaint is unresolved for more than 10 days, Please contact Branch Service Manager (BSM), who is also the Local Grievance Redressal Officer at your nearest branch.
Step 3

Contact Insurance Ombudsman

If you are dissatisfied with the Reliance Nippon Life Insurance Nodal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Reliance Nippon Life Insurance Ombudsman List
Procedure for filing complaint with Ombudsman: As per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made:
1. If the grievance has been rejected by the Grievance Redressal Machinery of the Insurer or the complainant had not received any reply within a period of one month from date of lodgment of complaint or complainant is not satisfied with the reply given to him by the insurer.
2. The Complaint has been filed within one year from the date of rejection by the Company if it is not simultaneously under any litigation.
Step 4

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Reliance Nippon Life Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.