Reliance Nippon Life Insurance

Reliance Nippon Life Insurance Customer Care

Address: Registered & Corporate Office: Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire-BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai-400051,

Email ID: rnife.customerservice@relianceada.com

Phone No: 800-102-1010

Website : https://www.reliancenipponlife.com/

Latest Judgments

Total 466 Consumer Court Cases Against Reliance Nippon Life Insurance.

Uttar Pradesh

Case Number: 408

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Date of Filing: 29-07-2022

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Date of Upload: 07-11-2023

Madhya Pradesh

RELIANCE NIPPON LIFE INSURANCE COM. LTD. V/S RAMBABU ARGAL

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Morena

Appelant Advocate BALSHIVA TOMAR

Respondant Advocate

Case Number: 376

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Date of Filing: 23-11-2021

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Date of Upload: 07-11-2023

Punjab

Case Number: 60

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Date of Filing: 09-02-2021

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Date of Upload: 03-11-2023

Punjab

Case Number: 59

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Date of Filing: 09-02-2021

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Date of Upload: 03-11-2023

West Bengal

The Office-in-charge, Reliance Nippon Life Insurance Co. Ltd., V/S Smt. Rita Das,

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: Cooch Behar

Appelant Advocate Sri Santosh Kr. Sah,

Respondant Advocate Sri Manas Roy & Rohit Prajapati,

District Consumer Disputes Redressal Commission,B. S. Road, Cooch Behar -736101.Ph. No. 03582-230696, 222023E-mail - confo-kb-wb at the rate of nic.inWeb - www.confonet.nic.inExecution Application No. EA/21/2023( Date of Filing : 30 Mar 2023 )InComplaint Case No. CC/49/20221. Smt...

Case Number: 21

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Date of Filing: 30-03-2023

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Date of Upload: 31-10-2023

Karnataka

Case Number: 123

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Date of Filing: 21-12-2022

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Date of Upload: 30-10-2023

Chandigarh

Reliance Nippon Life Insurance Company Limited V/S Vijay Gopal Goel

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: DF-II

Appelant Advocate Harpreet S. Rakhra

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-IIU.T. CHANDIGARHConsumer Complaint No.:10/2021Date of Institution:05.01.2021Date of Decision:23.10.2023Vijay Gopal Goel, resident of House No.540, Sector 7, Panchkula (Haryana) 134108 …..ComplainantVersus1] Reliance Nippon L...

Case Number: 10

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Date of Filing: 05-01-2021

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Date of Upload: 26-10-2023

Chandigarh

Reliance Nippon Life Insurance Company Limited V/S Vijay Gopal Goel,

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: DF-II

Appelant Advocate Adv.Harpreet S. Rakhra

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-IIU.T. CHANDIGARHConsumer Complaint No.:07/2021Date of Institution:05.01.2021Date of Decision:23.10.2023Vijay Gopal Goel, resident of House No.540, Sector 7, Panchkula (Haryana) 134108 …..ComplainantVersus1] Reliance Nippon L...

Case Number: 7

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Date of Filing: 05-01-2021

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Date of Upload: 26-10-2023

Chandigarh

Reliance Nippon Life Insurance company Limited V/S Vijay Gopal Goel

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: DF-II

Appelant Advocate Adv. Harpreet S. Rakhra

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-IIU.T. CHANDIGARHConsumer Complaint No.:06/2021Date of Institution:05.01.2021Date of Decision:23.10.2023Vijay Gopal Goel, resident of House No.540, Sector 7, Panchkula (Haryana) 134108 …..ComplainantVersus1] Reliance Nippon L...

Case Number: 6

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Date of Filing: 05-01-2021

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Date of Upload: 26-10-2023

Chandigarh

Reliance Nippon Life Insurance Company Limited V/S Vijay Gopal Goel,

Reliance   Reliance Nippon Life Insurance   Life Insurance   Life Insurance   Insurance  

Court Name: DF-II

Appelant Advocate Harpreet S. Rakhra

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION-IIU.T. CHANDIGARHConsumer Complaint No.:13/2021Date of Institution:05.01.2021Date of Decision:23.10.2023Vijay Gopal Goel, resident of House No.540, Sector 7, Panchkula (Haryana) 134108 …..ComplainantVersus1] Reliance Nippon L...

Case Number: 13

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Date of Filing: 05-01-2021

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Date of Upload: 26-10-2023

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Common FAQ

Question : Am I eligible to file case against Reliance Nippon Life Insurance in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Reliance Nippon Life Insurance ?

Answer : A complaint may be made against Reliance Nippon Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint against Reliance Nippon Life Insurance


Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Reliance Nippon Life Insurance customer care on the below numbers. Mention your issue and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions related to the issue you're facing.


For any grievance or complaint

Customer Service Touchpoints: Following are the various touch points of RNLIC. Customers can get in touch on the below mentioned options and submit your policy related grievance:

Contact Centre - 1800 3000 8181 (toll free) / 022-30338181 (charged)
Website - www.reliancenipponlife.com
Email - rnlife.customerservice@relianceada.com
Mail - Reliance Nippon Life Insurance Company Limited
"H" Block, 1st Floor, Dhirubhai Ambani Knowledge City, Navi Mumbai, Maharashtra, 400710

Step 2

Contact Local Branch

If your complaint is unresolved for more than 10 days, Please contact Branch Service Manager (BSM), who is also the Local Grievance Redressal Officer at your nearest branch.
Step 3

Contact Insurance Ombudsman

If you are dissatisfied with the Reliance Nippon Life Insurance Nodal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Reliance Nippon Life Insurance Ombudsman List
Procedure for filing complaint with Ombudsman: As per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made:
1. If the grievance has been rejected by the Grievance Redressal Machinery of the Insurer or the complainant had not received any reply within a period of one month from date of lodgment of complaint or complainant is not satisfied with the reply given to him by the insurer.
2. The Complaint has been filed within one year from the date of rejection by the Company if it is not simultaneously under any litigation.
Step 4

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Reliance Nippon Life Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.