Oriental Insurance

Oriental Insurance Customer Care

Address: The Oriental Insurance Company Ltd., ”Oriental House”, A-25/27 Asaf Ali Road, New Delhi-110002

Email ID: gro@orientalinsurance.co.in

Phone No: 1800118485

Website : https://orientalinsurance.org.in/

Latest Judgments

Total 26831 Consumer Court Cases Against Oriental Insurance.

Delhi

ORIENTAL INSURANCE CO.LTD. V/S TECH FOAM INDUSTRIES

Oriental Insurance  

Court Name: North West

Appelant Advocate HITESH KUMAR YATIKA CHOUDHARY

Respondant Advocate

DISTRICT CONSUMER DISPUTE REDRESSAL COMMISSION-V, NORTH-WEST GOVT. OF NCT OF DELHICSC-BLOCK-C, POCKET-C, SHALIMAR BAGH, DELHI-110088.Complaint Case No. CC/387/2024( Date of Filing : 05 Jun 2024 )1. TECH FOAM INDUSTRIESTHROUGH ITS SOLE PROPERTOR MR.GAURAV SHARMA R/O ASHOK SHARMA R...

Case Number: 387

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Date of Filing: 05-06-2024

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Date of Upload: 12-08-2024

Haryana

The Oriental Insurance Company Limited V/S Anita

The Oriental Insurance   Oriental Insurance   Oriental Insurance Company  

Court Name: Panipat

Appelant Advocate Sh. D.N. Bhargava

Respondant Advocate

Case Number: 21

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Date of Filing: 09-08-2021

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Date of Upload: 09-08-2024

NCDRC

MS. TRIPTI KUMAR & ORS. V/S ORIENTAL INSURANCE CO. LTD.

Oriental Insurance  

Court Name: NCDRC

Appelant Advocate MS. AMRITA SINGH

Respondant Advocate MR. MANUJ AGGARWAL

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 1651 OF 2023(Against the Order dated 19/12/2022 in Appeal No. A/307/2018 of the State Commission Delhi)1. ORIENTAL INSURANCE CO. LTD.10TH FLOOR, HANSALYA BUILDING, 15 BARAKHAMBA ROAD, NEW DELHI -110001...

Case Number: 1651

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Date of Filing: 16-06-2023

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Date of Upload: 20-08-2024

Maharashtra

THE ORIENTAL INSURANCE COMPANY LTD THROUGH ITS MANAGER V/S SMT SARLABAI GOKUL PATIL

The Oriental Insurance   Oriental Insurance   Oriental Insurance Company  

Court Name: DCF, South Mumbai

Appelant Advocate ABHAYKUMAR N JADHAV

Respondant Advocate

Case Number: 22

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Date of Filing: 06-07-2022

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Date of Upload: 12-08-2024

Maharashtra

ORIENTAL INSURANCE COMPANY LIMITED THROUGH ITS MANAGER V/S SMT KAMAL LAXMAN TALANGI

Oriental Insurance   Oriental Insurance Company  

Court Name: DCF, South Mumbai

Appelant Advocate ABHAYKUMAR N JADHAV

Respondant Advocate

Case Number: 21

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Date of Filing: 09-09-2021

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Date of Upload: 12-08-2024

Maharashtra

ORIENTAL INSURANCE COMPANY LIMITED THROUGH ITS MANAGER V/S SMT SUVARNA SATISH KADUSKAR

Oriental Insurance   Oriental Insurance Company  

Court Name: DCF, South Mumbai

Appelant Advocate VIKAS SHINDE

Respondant Advocate

Case Number: 21

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Date of Filing: 06-09-2021

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Date of Upload: 12-08-2024

Maharashtra

The Oriental Insurance Company ltd Akola V/S Sunil Natthuji Khode

The Oriental Insurance   Oriental Insurance   Oriental Insurance Company  

Court Name: Akola

Appelant Advocate C.O.Agnihotri

Respondant Advocate Adv. Parvez Dokodia

Case Number: 22

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Date of Filing: 14-07-2022

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Date of Upload: 09-08-2024

West Bengal

The Oriental Insurance Company Limited V/S Diksha Greens Limited

The Oriental Insurance   Oriental Insurance   Oriental Insurance Company  

Court Name: Kolkata-I(North)

Appelant Advocate Samrat Mukherjee, P. K. Giri

Respondant Advocate

Consumer Disputes Redressal Commission, Kolkata - I (North)8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.Web-site - confonet.nic.inMiscellaneous Application No. MA/144/2024( Date of Filing : 19 Jun 2024 )InComplaint Case No. CC/78/20241. Diksha Greens LimitedRegistered Off...

Case Number: 144

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Date of Filing: 19-06-2024

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Date of Upload: 08-08-2024

Gujarat

THE ORIENTAL INSURANCE .CO.LTD V/S VINOD B VORA

The Oriental Insurance   Oriental Insurance  

Court Name: Surat Addl

Appelant Advocate JAGDISH PARMAR

Respondant Advocate D.M.BABARIYA

Case Number: 21

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Date of Filing: 29-06-2021

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Date of Upload: 08-08-2024

Gujarat

The Oriental Insurance Co.Ltd. V/S (1) Ram Prakash M.Shah. (2) Vimlaben Ram Prakash Shah.

The Oriental Insurance   Oriental Insurance  

Court Name: Mahesana

Appelant Advocate S.I.Doshi

Respondant Advocate Y.F.Pathan / M.N.Bhavsar

Case Number: 675

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Date of Filing: 19-12-2023

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Date of Upload: 08-08-2024

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Common FAQ

Question : Am I eligible to file case against Oriental Insurance in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Oriental Insurance ?

Answer : A complaint may be made against Oriental Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Oriental Insurance


Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Oriental Insurance customer care on the below numbers. Mention your issue and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions related to the issue you're facing.


For any grievance or complaint

Oriental Insurance Nodal Officers.
Email: gro@orientalinsurance.co.in
Customer Service Department
The Oriental Insurance Company Ltd.,
”Oriental House”, A-25/27 Asaf Ali Road,
New Delhi-110002

For any refund related issues w.r.t Portal transactions:

portal.refunds@orientalinsurance.co.in

For Queries related to Rural and Social Insurance:

E-Mail ID :bksinha786@orientalinsurance.co.in

For Queries related to Health Insurance:

Grievances : abha.nagpal@orientalinsurance.co.in | vijaykumar.arora@orientalinsurance.co.in
PPN/Hospital related queries : delhiconvenor.ppn@orientalinsurance.co.in
Portability/Migration : gaurav.kaushik@orientalinsurance.co.in

For Queries related to Motor Insurance:

Motor Underwriting : debasismohanty@orientalinsurance.co.in
Accidental Claims : santosh.chowdhary@orientalinsurance.co.in
Legal Third Party Claims : shyam@orientalinsurance.co.in

For Queries related to Property Insurance:

Underwriting : Sudip.dutta@orientalinsurance.co.in
Claims : Usha.devi@orientalinsurance.co.in
Legal Claims : Ajay.bhati@orientalinsurance.co.in
Step 2
Collect all relevant documents and correspondence with the Customer Care and contact Oriental Insurance Nodal Officer by Email or by written Complaint on the below mentioned address, if you are not satisfied with the Oriental Insurance Customer Care response.

Oriental Insurance Nodal Officer Email ID Details:

Office : MRO1
Name : Sujata kadkade
Mobile : 996108039
Email : sujatha.karkera@orientalinsurance.co.in

Office : MRO2
Name : Ranjani Shankar Ram
Mobile : 9969108039
Email : ranjanishankar@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : Ahemedabad
Name : Priti B Mehta
Mobile : 942903519
Email : priti.mehta@orientalinsurance.co.in

Office : Indore
Name : Dinesh Malviya
Mobile : 9827228650
Email : dinesh.malviya@orientalinsurance.co.in

Office : Pune
Name : Pramod Kumar
Mobile : 8800735936
Email : pramodkumar@orientalinsurance.co.in

Office : Vadodra
Name : Shailesh Jani
Mobile : 9429356879
Email : shailesh.jani@orientalinsurance.co.in

Office : Nagpur
Name : V D Chinchkhede
Mobile : 9822468098
Email : varsha.c@orientalinsurance.co.in

Office : Raipur
Name : Ritika Deoras
Mobile : 9407655028
Email : ritika.deoras@orientalinsurance.co.in

Office : NRO1
Name : Sonia Gosain
Mobile : 9873296604
Email : sonia.gosain@orientalinsurance.co.in

Office : Lucknow
Name : Vibha Srivastava
Mobile : 9452142303
Email : vibha.srivastava@orientalinsurance.co.in

Office : Chandigarh
Name : Gurupdesh Kaur
Mobile : 9463049943
Email : gurupdesh.kaur@orientalinsurance.co.in

Office : Jaipur
Name : Rajesh Bagari
Mobile : 9650065139
Email : bagari_rajesh@orientalinsurance.co.in

Office : Dehradun
Name : R C Arya
Mobile : 8057221115
Email : rcarya@orientalinsurance.co.in

Office : Ambala
Name : Jyoti Dandona
Mobile : 9988885583
Email : jyoti.dandona@orientalinsurance.co.in

Office : NRO2
Name : Sushma Singhal
Mobile : 911183860
Email : sushmasinghal@orientalinsurance.co.in

Office : Kolkata
Name : Chaitali Banerjee
Mobile : 9830111327
Email : chaitali.banerjee@orientalinsurance.co.in

Office : Guwahati
Name : PC ojha
Mobile : 9435709388
Email : pc.ozah@orientalinsurance.co.in

Office : Patna
Name : Kamlesh Prasad
Mobile : 7991106158
Email : kamlesh.prasad@orientalinsurance.co.in

Office : Bhubn
Name : Hemant Kr.Mishra
Mobile : 9555327966
Email : hemnih@orientalinsurance.co.in

Office : Chennai
Name : s arut prakasam
Mobile : 9444980390
Email : s.arutprakasam@orientalinsurance.co.in

Office : Bangalore
Name : M Siva Kumar
Mobile : 9845189879
Email : msivakumar@orientalinsurance.co.in

Office : Hyderabad
Name : Rachna Thapar
Mobile : 9391011044
Email : rachna.thapar@orientalinsurance.co.in

Office : Cochin
Name : Sheela Devi R
Mobile : 9400795546
Email : sheeladevi.r@orientalinsurance.co.in

Office : Coimbatore
Name : Sherja j
Mobile : 9043392670
Email : Sherjaj@orientalinsurance.co.in

Office : Vizag
Name : C.BhaskaraSastry
Mobile : 9492046725
Email : bhaskar.sastry@orientalinsurance.co.in

Office : Hubli
Name : S Vijayasri
Mobile : 9986647856
Email : vijayasri@orientalinsurance.co.in

Office : Madurai
Name : S Sankaralingam
Mobile : 9442525523
Email : s.sankaralingam@orientalinsurance.co.in

Office : CBRO N.D.
Name : Renu Meena
Mobile : 9810378326
Email : renu.meena@orientalinsurance.co.in
Step 3
If you are dissatisfied with the Oriental Insurance Nodal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Oriental Insurance Ombudsman List
Step 4
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Oriental Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.

Oriental Insurance Corporate Office :

The Oriental Insurance company limited,
Corporate Office,Block - 4, Plate-A,NBCC Office Complex, Kidwai Nagar East,
New Delhi - 110023.