Oriental Insurance

Oriental Insurance Customer Care

Address: The Oriental Insurance Company Ltd., ”Oriental House”, A-25/27 Asaf Ali Road, New Delhi-110002

Email ID: gro@orientalinsurance.co.in

Phone No: 1800118485

Website : https://orientalinsurance.org.in/

Latest Judgments

Total 26638 Consumer Court Cases Against Oriental Insurance.

Chandigarh

The Oriental Insurance Co. Ltd. V/S Gias Ram

The Oriental Insurance   Oriental Insurance  

Court Name: DF-I

Appelant Advocate

Respondant Advocate

CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM - I Plot No 5- B, Sector 19 B, Madhya Marg, Chandigarh - 160 019CONSUMER CASE NO. 1434 of 2009 1. Gias RamS/o Sh. Madho Ram R/o VPO Karasan Tehsil Naraingarh Distt. Amabala City ...........Appellant(s)Vs.1. The Oriental Insura...

Case Number: 1434

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Date of Filing: 22-10-2009

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Date of Upload: 30-11--0001

Maharashtra

The Oriental Insurance Co Ltd V/S Smt. Suman Ashok Thevarkar,

The Oriental Insurance   Oriental Insurance  

Court Name: Ahmednagar

Appelant Advocate Adv.Mundada

Respondant Advocate

Case Number: 9

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Date of Filing: 06-11-2009

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Date of Upload: 13-10-2018

Karnataka

Oriental Insurance Co. Ltd., and others V/S Veni Rao

Oriental Insurance  

Court Name: Bangalore 3rd Additional

Appelant Advocate

Respondant Advocate

Case Number: 1076

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Date of Filing: 11-05-2009

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Date of Upload: 22-01-2021

Gujarat

THE ORIENTAL INSURANCE CO. LTD. V/S THKORE JALDEVJI SHIVAJI

The Oriental Insurance   Oriental Insurance  

Court Name: Mahesana

Appelant Advocate L.S. RAJPUT

Respondant Advocate N.R.BHAVSAR

Case Number: 9

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Date of Filing: 14-09-2009

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Date of Upload: 03-04-2022

NCDRC

ORIENTAL INSURANCE CO. LTD. V/S DILBAG

Oriental Insurance  

Court Name: NCDRC

Appelant Advocate MR. LOKESH KUMAR

Respondant Advocate

Date of Filing: 16 Dec 2009 NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHIREVISION PETITION NO. No. RP/4556/2009(Against the Order dated 17/07/2009 in Appeal No. 584/2005 of the State Commission Haryana) 1. DILBAGR/o Vill.Mirja Pur Kheri -GohanaSonipat Haryana 131301 .....

Case Number: 4556

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Date of Filing: 16-12-2009

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Date of Upload: 25-01-2010

Gujarat

The Oriental Insurance Co. Ltd V/S Kalabhai Thakor

The Oriental Insurance   Oriental Insurance  

Court Name: Kheda

Appelant Advocate N.S.Rohit

Respondant Advocate H.R.Gandhi

Case Number: 9

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Date of Filing: 23-11-2009

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Date of Upload: 28-09-2020

Gujarat

Oriental Insurance Co. Ltd V/S Jivaji Chogaji Sargara

Oriental Insurance  

Court Name: Kheda

Appelant Advocate V.K.Bhatt

Respondant Advocate

Case Number: 9

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Date of Filing: 10-02-2009

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Date of Upload: 15-12-2019

Karnataka

The Oriental Insurance Co.Ltd. V/S Hanumanthappa S/o Veerabhadrappa

The Oriental Insurance   Oriental Insurance  

Court Name: Raichur

Appelant Advocate Basavaraj Sakri

Respondant Advocate Sri. Vikram Nair

Dist. Consumer Disputes Redressal Forum, Sath Kacheri, Raichur.Dist. Consumer Disputes Redressal Forum, Sath Kacheri, Raichur.consumer case(CC) No. CC/09/41 Hanumanthappa S/o Veerabhadrappa ...........Appellant(s)Vs.The Oriental Insurance Co.Ltd. ...........Respondent(s) BEFORE: ...

Case Number: 9

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Date of Filing: 18-04-2009

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Date of Upload: 30-11--0001

Gujarat

The Oriental Insurance co. Ltd V/S Paramabhai Vankar

The Oriental Insurance   Oriental Insurance  

Court Name: Kheda

Appelant Advocate D.H.Raval

Respondant Advocate R.G.Dave

Case Number: 9

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Date of Filing: 01-06-2009

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Date of Upload: 14-08-2020

NCDRC

ORIENTAL INSURANCE CO. & ANR. V/S AVANISH KUMAR SINGH

Oriental Insurance  

Court Name: NCDRC

Appelant Advocate MR. SANJEEV KUMAR VARMA

Respondant Advocate

Date of Filing: 24 Nov 2009 NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHIREVISION PETITION NO. No. RP/4344/2009(Against the Order dated 21/08/2009 in Appeal No. 149/2007 of the State Commission Bihar) 1. AVANISH KUMAR SINGHS/o. Late Laxman Prasad Singh Village. & Post ...

Case Number: 4344

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Date of Filing: 24-11-2009

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Date of Upload: 21-01-2010

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Common FAQ

Question : Am I eligible to file case against Oriental Insurance in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Oriental Insurance ?

Answer : A complaint may be made against Oriental Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Oriental Insurance


Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Oriental Insurance customer care on the below numbers. Mention your issue and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions related to the issue you're facing.


For any grievance or complaint

Oriental Insurance Nodal Officers.
Email: gro@orientalinsurance.co.in
Customer Service Department
The Oriental Insurance Company Ltd.,
”Oriental House”, A-25/27 Asaf Ali Road,
New Delhi-110002

For any refund related issues w.r.t Portal transactions:

portal.refunds@orientalinsurance.co.in

For Queries related to Rural and Social Insurance:

E-Mail ID :bksinha786@orientalinsurance.co.in

For Queries related to Health Insurance:

Grievances : abha.nagpal@orientalinsurance.co.in | vijaykumar.arora@orientalinsurance.co.in
PPN/Hospital related queries : delhiconvenor.ppn@orientalinsurance.co.in
Portability/Migration : gaurav.kaushik@orientalinsurance.co.in

For Queries related to Motor Insurance:

Motor Underwriting : debasismohanty@orientalinsurance.co.in
Accidental Claims : santosh.chowdhary@orientalinsurance.co.in
Legal Third Party Claims : shyam@orientalinsurance.co.in

For Queries related to Property Insurance:

Underwriting : Sudip.dutta@orientalinsurance.co.in
Claims : Usha.devi@orientalinsurance.co.in
Legal Claims : Ajay.bhati@orientalinsurance.co.in
Step 2
Collect all relevant documents and correspondence with the Customer Care and contact Oriental Insurance Nodal Officer by Email or by written Complaint on the below mentioned address, if you are not satisfied with the Oriental Insurance Customer Care response.

Oriental Insurance Nodal Officer Email ID Details:

Office : MRO1
Name : Sujata kadkade
Mobile : 996108039
Email : sujatha.karkera@orientalinsurance.co.in

Office : MRO2
Name : Ranjani Shankar Ram
Mobile : 9969108039
Email : ranjanishankar@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : Ahemedabad
Name : Priti B Mehta
Mobile : 942903519
Email : priti.mehta@orientalinsurance.co.in

Office : Indore
Name : Dinesh Malviya
Mobile : 9827228650
Email : dinesh.malviya@orientalinsurance.co.in

Office : Pune
Name : Pramod Kumar
Mobile : 8800735936
Email : pramodkumar@orientalinsurance.co.in

Office : Vadodra
Name : Shailesh Jani
Mobile : 9429356879
Email : shailesh.jani@orientalinsurance.co.in

Office : Nagpur
Name : V D Chinchkhede
Mobile : 9822468098
Email : varsha.c@orientalinsurance.co.in

Office : Raipur
Name : Ritika Deoras
Mobile : 9407655028
Email : ritika.deoras@orientalinsurance.co.in

Office : NRO1
Name : Sonia Gosain
Mobile : 9873296604
Email : sonia.gosain@orientalinsurance.co.in

Office : Lucknow
Name : Vibha Srivastava
Mobile : 9452142303
Email : vibha.srivastava@orientalinsurance.co.in

Office : Chandigarh
Name : Gurupdesh Kaur
Mobile : 9463049943
Email : gurupdesh.kaur@orientalinsurance.co.in

Office : Jaipur
Name : Rajesh Bagari
Mobile : 9650065139
Email : bagari_rajesh@orientalinsurance.co.in

Office : Dehradun
Name : R C Arya
Mobile : 8057221115
Email : rcarya@orientalinsurance.co.in

Office : Ambala
Name : Jyoti Dandona
Mobile : 9988885583
Email : jyoti.dandona@orientalinsurance.co.in

Office : NRO2
Name : Sushma Singhal
Mobile : 911183860
Email : sushmasinghal@orientalinsurance.co.in

Office : Kolkata
Name : Chaitali Banerjee
Mobile : 9830111327
Email : chaitali.banerjee@orientalinsurance.co.in

Office : Guwahati
Name : PC ojha
Mobile : 9435709388
Email : pc.ozah@orientalinsurance.co.in

Office : Patna
Name : Kamlesh Prasad
Mobile : 7991106158
Email : kamlesh.prasad@orientalinsurance.co.in

Office : Bhubn
Name : Hemant Kr.Mishra
Mobile : 9555327966
Email : hemnih@orientalinsurance.co.in

Office : Chennai
Name : s arut prakasam
Mobile : 9444980390
Email : s.arutprakasam@orientalinsurance.co.in

Office : Bangalore
Name : M Siva Kumar
Mobile : 9845189879
Email : msivakumar@orientalinsurance.co.in

Office : Hyderabad
Name : Rachna Thapar
Mobile : 9391011044
Email : rachna.thapar@orientalinsurance.co.in

Office : Cochin
Name : Sheela Devi R
Mobile : 9400795546
Email : sheeladevi.r@orientalinsurance.co.in

Office : Coimbatore
Name : Sherja j
Mobile : 9043392670
Email : Sherjaj@orientalinsurance.co.in

Office : Vizag
Name : C.BhaskaraSastry
Mobile : 9492046725
Email : bhaskar.sastry@orientalinsurance.co.in

Office : Hubli
Name : S Vijayasri
Mobile : 9986647856
Email : vijayasri@orientalinsurance.co.in

Office : Madurai
Name : S Sankaralingam
Mobile : 9442525523
Email : s.sankaralingam@orientalinsurance.co.in

Office : CBRO N.D.
Name : Renu Meena
Mobile : 9810378326
Email : renu.meena@orientalinsurance.co.in
Step 3
If you are dissatisfied with the Oriental Insurance Nodal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Oriental Insurance Ombudsman List
Step 4
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Oriental Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.

Oriental Insurance Corporate Office :

The Oriental Insurance company limited,
Corporate Office,Block - 4, Plate-A,NBCC Office Complex, Kidwai Nagar East,
New Delhi - 110023.