Oriental Insurance

Oriental Insurance Customer Care

Address: The Oriental Insurance Company Ltd., ”Oriental House”, A-25/27 Asaf Ali Road, New Delhi-110002

Email ID: gro@orientalinsurance.co.in

Phone No: 1800118485

Website : https://orientalinsurance.org.in/

Latest Judgments

Total 26638 Consumer Court Cases Against Oriental Insurance.

Andhra Pradesh

M/s. The Oriental Insurance Company Limited, Represented by its Divisional Manager, V/S Mr.Palakshi Reddy, S/o. Hanumanth Reddy, Proprietor of M/s. Datta Borewells,

The Oriental Insurance   Oriental Insurance   Oriental Insurance Company  

Court Name: Kurnool

Appelant Advocate A. Rama Subba Reddy

Respondant Advocate V.Victor Augustine

Heading1Heading2Complaint Case No. CC/84/20091. Mr.Palakshi Reddy, S/o. Hanumanth Reddy, Proprietor of M/s. Datta Borewells, D.No.9/632/55, J.R.S.Colony, Raidurg, Anantapur District-515 865.Anantapur Andhra Pradesh...........Complainant(s)Versus1. M/s. The Oriental Insurance Comp...

Case Number: 84

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Date of Filing: 03-04-2009

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Date of Upload: 30-11--0001

Maharashtra

The Oriental Insurance Co. Ltd; Divisional Office No.1,15, A.D.Complex, 1st Floor, Mount Rd; Sadar , V/S Sau Vimal Dashrath Ugale, Ghumari, Tal Karjat, Dist Ahmednagar.

The Oriental Insurance   Oriental Insurance  

Court Name: Ahmednagar

Appelant Advocate Adv. Pisal

Respondant Advocate Bang

District Consumer ForumParag Building, Opp To Collector Office, District Ahmednagar. MaharashtraCONSUMER CASE NO. 10 of 112 1. Sau Vimal Dashrath Ugale, Ghumari, Tal Karjat, Dist Ahmednagar.a/p.Ghumri,Tal.Karjat,Ahmednagar ...........Appellant(s)Vs.1. The Oriental Insurance Co. L...

Case Number: 10

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Date of Filing: 20-02-2010

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Date of Upload: 30-11--0001

Andhra Pradesh

ORIENTAL INSURANCE COMPANY LTD V/S VISAKHAPATNAM PORT TRUST

Oriental Insurance   Oriental Insurance Company  

Court Name: StateCommission

Appelant Advocate MR. P.SRI RAGHURAM

Respondant Advocate MR. K.LAXMI PRASAD

Complaint Case No. CC/40/061. VISAKHAPATNAM PORT TRUSTD.D. INFORMATION TECHNOLOGY DIVISION VISAKHAPATNAM BEFORE:HONABLE MR. SYED ABDULLAH PRESIDING MEMBERHONABLE MR. SRI R. LAXMI NARASIMHA RAO Member PRESENT: ORDERA.   P. STATE CONSUMER DISPUES REDRESSAL COMMISSION : A...

Case Number: 40

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Date of Filing: 04-07-2006

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Date of Upload: 30-11--0001

West Bengal

Senior Branch Manager, The Oriental Insurance Co. Ltd. V/S M/S. P.C.M.Cement Concrete Ltd.

The Oriental Insurance   Oriental Insurance  

Court Name: StateCommission

Appelant Advocate Mr. Somnath Saha.

Respondant Advocate

STATE CONSUMER DISPUTES REDRESSAL COMMISSION WEST BENGAL BHAWANI BHAWAN (Gr. Floor),31, Belvedere Road, Kolkata - 700027EA No 7 Of 2010 1. M/S. P.C.M.Cement Concrete Ltd.P.C.M. Towers, Sebok Road. Siliguri-7340001. Dist. Darjeeling, Rep. by Sri Saibal Chaudhury, S/O Late Ramendra...

Case Number: 7

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Date of Filing: 25-05-2010

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Date of Upload: 30-11--0001

Gujarat

Oriental Insurance V/S Pravinbhai Pipaliya

Oriental Insurance  

Court Name: Rajkot

Appelant Advocate

Respondant Advocate B C Patni

Case Number: 10

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Date of Filing: 11-05-2010

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Date of Upload: 17-08-2020

Gujarat

THE ORIENTAL INSURANCE LTD V/S DEVJIBHAI B CHUDASAMA

The Oriental Insurance   Oriental Insurance  

Court Name: Jamnagar

Appelant Advocate D M KAVAIYA

Respondant Advocate

Case Number: 10

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Date of Filing: 06-07-2010

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Date of Upload: 16-09-2020

Andhra Pradesh

M/s. Oriental Insurance Co.,Ltd., Rep.by its Senior Branch Manager, V/S S.K.Rahimunnisa, M/o S.K.Habeeb, Ur Rahaman (Late)

Oriental Insurance  

Court Name: Kurnool

Appelant Advocate M. Sivaji Rao

Respondant Advocate Absent

Heading1Heading2Complaint Case No. CC/74/20091. S.K.Rahimunnisa, M/o S.K.Habeeb, Ur Rahaman (Late) H.No.50/348-E-22, Arora Nagar, B-Camp, Kurnool City, Kurnool-518002. BEFORE:HON'BLE MR. JUSTICE T.Sundara Ramaiah, B.Com., B.L. PRESIDENTHON'BLE MR. Sri.M.Kirshna Reddy, M.Sc, M.Phi...

Case Number: 74

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Date of Filing: 31-03-2009

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Date of Upload: 30-11--0001

NCDRC

ASHOK KUMAR & ANR. V/S ORIENTAL INSURANCE CO. LTD.

Oriental Insurance  

Court Name: NCDRC

Appelant Advocate MR. KISHORE RAWAT

Respondant Advocate MS. PRAGATI NEEKHRA SINGH

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHIFIRST APPEAL NO. 398 OF 2009(Against the Order dated 28/07/2009 in Complaint No. 7/2006 of the State Commission Himachal Pradesh) 1. ORIENTAL INSURANCE CO. LTD.Through Chief Manager, Head Office "Oriental House", A-25/27, As...

Case Number: 398

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Date of Filing: 13-10-2009

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Date of Upload: 05-07-2010

Kerala

THE ORIENTAL INSURANCE COMPANY V/S K.K. HUSSAIN

The Oriental Insurance   Oriental Insurance   Oriental Insurance Company  

Court Name: Kozhikode

Appelant Advocate Adv.ABOO PUTHIYOTTIL

Respondant Advocate

KOZHIKODECONSUMER DISPUTES REDRESSAL FORUMComplaint Case No. CC/07/162 1. K.K. HUSSAINMANJU PARAMBIL P.O.ARAMBRUM, PADANILAM KOZHIKODE KOZHIKODEKerala ...........Appellant(s)Versus.1. THE ORIENTAL INSURANCE COMPANYTHE ORIENTAL INSURANCE COMPANY, DIVISIONAL OFFICE;II PRAMOD BUILDI...

Case Number: 7

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Date of Filing: 09-08-2007

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Date of Upload: 30-11--0001

Karnataka

Manager, The Oriental Insurance Company (Ltd.) V/S Purushotham Lal

The Oriental Insurance   Oriental Insurance   Oriental Insurance Company  

Court Name: Mysore

Appelant Advocate

Respondant Advocate

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM MYSORENo.1542/F, Anikethana Road, C and D Block, J.C.S.T. Layout, Kuvempunagara, (Behind Jagadamba Petrol Bunk), Mysore-570009.consumer case(CC) No. CC/10/192 Purushotham Lal ...........Appellant(s)Vs.Manager, The Oriental Insurance Comp...

Case Number: 10

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Date of Filing: 15-05-2010

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Date of Upload: 30-11--0001

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Common FAQ

Question : Am I eligible to file case against Oriental Insurance in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Oriental Insurance ?

Answer : A complaint may be made against Oriental Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Oriental Insurance


Step 1

Contact the Customer Care: If you are not satisfied with the service and you want to take strict action, first contact Oriental Insurance customer care on the below numbers. Mention your issue and ask them to resolve it as early as possible. But first review your insurance policy documents to know the terms and conditions related to the issue you're facing.


For any grievance or complaint

Oriental Insurance Nodal Officers.
Email: gro@orientalinsurance.co.in
Customer Service Department
The Oriental Insurance Company Ltd.,
”Oriental House”, A-25/27 Asaf Ali Road,
New Delhi-110002

For any refund related issues w.r.t Portal transactions:

portal.refunds@orientalinsurance.co.in

For Queries related to Rural and Social Insurance:

E-Mail ID :bksinha786@orientalinsurance.co.in

For Queries related to Health Insurance:

Grievances : abha.nagpal@orientalinsurance.co.in | vijaykumar.arora@orientalinsurance.co.in
PPN/Hospital related queries : delhiconvenor.ppn@orientalinsurance.co.in
Portability/Migration : gaurav.kaushik@orientalinsurance.co.in

For Queries related to Motor Insurance:

Motor Underwriting : debasismohanty@orientalinsurance.co.in
Accidental Claims : santosh.chowdhary@orientalinsurance.co.in
Legal Third Party Claims : shyam@orientalinsurance.co.in

For Queries related to Property Insurance:

Underwriting : Sudip.dutta@orientalinsurance.co.in
Claims : Usha.devi@orientalinsurance.co.in
Legal Claims : Ajay.bhati@orientalinsurance.co.in
Step 2
Collect all relevant documents and correspondence with the Customer Care and contact Oriental Insurance Nodal Officer by Email or by written Complaint on the below mentioned address, if you are not satisfied with the Oriental Insurance Customer Care response.

Oriental Insurance Nodal Officer Email ID Details:

Office : MRO1
Name : Sujata kadkade
Mobile : 996108039
Email : sujatha.karkera@orientalinsurance.co.in

Office : MRO2
Name : Ranjani Shankar Ram
Mobile : 9969108039
Email : ranjanishankar@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : MRO3
Name : Milind Bochgire
Mobile : 8169850283
Email : milind.bochgire@orientalinsurance.co.in

Office : Ahemedabad
Name : Priti B Mehta
Mobile : 942903519
Email : priti.mehta@orientalinsurance.co.in

Office : Indore
Name : Dinesh Malviya
Mobile : 9827228650
Email : dinesh.malviya@orientalinsurance.co.in

Office : Pune
Name : Pramod Kumar
Mobile : 8800735936
Email : pramodkumar@orientalinsurance.co.in

Office : Vadodra
Name : Shailesh Jani
Mobile : 9429356879
Email : shailesh.jani@orientalinsurance.co.in

Office : Nagpur
Name : V D Chinchkhede
Mobile : 9822468098
Email : varsha.c@orientalinsurance.co.in

Office : Raipur
Name : Ritika Deoras
Mobile : 9407655028
Email : ritika.deoras@orientalinsurance.co.in

Office : NRO1
Name : Sonia Gosain
Mobile : 9873296604
Email : sonia.gosain@orientalinsurance.co.in

Office : Lucknow
Name : Vibha Srivastava
Mobile : 9452142303
Email : vibha.srivastava@orientalinsurance.co.in

Office : Chandigarh
Name : Gurupdesh Kaur
Mobile : 9463049943
Email : gurupdesh.kaur@orientalinsurance.co.in

Office : Jaipur
Name : Rajesh Bagari
Mobile : 9650065139
Email : bagari_rajesh@orientalinsurance.co.in

Office : Dehradun
Name : R C Arya
Mobile : 8057221115
Email : rcarya@orientalinsurance.co.in

Office : Ambala
Name : Jyoti Dandona
Mobile : 9988885583
Email : jyoti.dandona@orientalinsurance.co.in

Office : NRO2
Name : Sushma Singhal
Mobile : 911183860
Email : sushmasinghal@orientalinsurance.co.in

Office : Kolkata
Name : Chaitali Banerjee
Mobile : 9830111327
Email : chaitali.banerjee@orientalinsurance.co.in

Office : Guwahati
Name : PC ojha
Mobile : 9435709388
Email : pc.ozah@orientalinsurance.co.in

Office : Patna
Name : Kamlesh Prasad
Mobile : 7991106158
Email : kamlesh.prasad@orientalinsurance.co.in

Office : Bhubn
Name : Hemant Kr.Mishra
Mobile : 9555327966
Email : hemnih@orientalinsurance.co.in

Office : Chennai
Name : s arut prakasam
Mobile : 9444980390
Email : s.arutprakasam@orientalinsurance.co.in

Office : Bangalore
Name : M Siva Kumar
Mobile : 9845189879
Email : msivakumar@orientalinsurance.co.in

Office : Hyderabad
Name : Rachna Thapar
Mobile : 9391011044
Email : rachna.thapar@orientalinsurance.co.in

Office : Cochin
Name : Sheela Devi R
Mobile : 9400795546
Email : sheeladevi.r@orientalinsurance.co.in

Office : Coimbatore
Name : Sherja j
Mobile : 9043392670
Email : Sherjaj@orientalinsurance.co.in

Office : Vizag
Name : C.BhaskaraSastry
Mobile : 9492046725
Email : bhaskar.sastry@orientalinsurance.co.in

Office : Hubli
Name : S Vijayasri
Mobile : 9986647856
Email : vijayasri@orientalinsurance.co.in

Office : Madurai
Name : S Sankaralingam
Mobile : 9442525523
Email : s.sankaralingam@orientalinsurance.co.in

Office : CBRO N.D.
Name : Renu Meena
Mobile : 9810378326
Email : renu.meena@orientalinsurance.co.in
Step 3
If you are dissatisfied with the Oriental Insurance Nodal Officer response, you can contact the Insurance Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Oriental Insurance Ombudsman List
Step 4
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Oriental Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.

Oriental Insurance Corporate Office :

The Oriental Insurance company limited,
Corporate Office,Block - 4, Plate-A,NBCC Office Complex, Kidwai Nagar East,
New Delhi - 110023.