HDFC Bank
HDFC Bank Customer Care
Address: HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020.
Email ID: support@hdfcbank.com
Phone No: 18002026161 / 18602676161
Website : www.hdfcbank.com
Latest Judgments
Total 5469 Consumer Court Cases Against HDFC Bank.
The General Manager, HDFC Bank Ltd., & Others, V/S Gauranga Sharma,
Court Name: Cooch Behar
Appelant Advocate
Respondant Advocate
Case Number: 55
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Date of Filing: 28-10-2005
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Date of Upload: 11-11-2016
Maneger HDFC Bank V/S Laxman Namdev Ghodke
Court Name: Raigad
Appelant Advocate
Respondant Advocate
...
Case Number: 7
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Date of Filing: 08-01-2007
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Date of Upload: 30-11--0001
HDFC Bank Card Division V/S Chikkaveeregowda
Court Name: Bangalore 3rd Additional
Appelant Advocate
Respondant Advocate
Case Number: 62
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Date of Filing: 24-01-2007
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Date of Upload: 12-01-2021
The Branch Manager of HDFC Bank Ltd. and Others. V/S Sri Pabitra Pal Chowdhury
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
Case Number: 88
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Date of Filing: 13-04-2006
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Date of Upload: 17-05-2018
BRANCH MANAGER HDFC BANK V/S NITABEN D PATEL
Court Name: Gandhinagar
Appelant Advocate
Respondant Advocate
...
Case Number: 6
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Date of Filing: 12-12-2006
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Date of Upload: 30-11--0001
BRANCH MANAGER HDFC BANK V/S RITHIK D PATEL
Court Name: Gandhinagar
Appelant Advocate
Respondant Advocate
...
Case Number: 6
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Date of Filing: 29-11-2006
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Date of Upload: 30-11--0001
MANAGERSHREE HDFC BANK V/S MUNINDRA R JOSHI
Court Name: Gandhinagar
Appelant Advocate SELF
Respondant Advocate P K JADEJA
Case Number: 6
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Date of Filing: 11-10-2006
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Date of Upload: 20-06-2020
KIRANBHAI M. PATEL V/S HDFC BANK LTD.
Court Name: StateCommission
Appelant Advocate S. J. MEHTA
Respondant Advocate
Case Number: 6
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Date of Filing: 16-09-2006
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Date of Upload: 25-07-2019
HDFC Bank & anr. V/S Samruddi Enterprises
Court Name: Bangalore 3rd Additional
Appelant Advocate
Respondant Advocate
Case Number: 2618
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Date of Filing: 11-09-2006
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Date of Upload: 31-12-2020
HDFC BANK V/S JAIMIN DRUVKUMAR VAIDHYA
Court Name: Gandhinagar
Appelant Advocate
Respondant Advocate
...
Case Number: 6
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Date of Filing: 03-08-2006
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Date of Upload: 30-11--0001
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Common FAQ
Question : Am I eligible to file case against HDFC Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against HDFC Bank ?
Answer : A complaint may be made against HDFC Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt HDFC Bank in Consumer Forum
HDFC Bank, also known as Housing Development Finance Corporation Bank, is one of India's leading private sector banks. Established in 1994, it has emerged as a key player in the Indian banking and financial services sector. HDFC Bank is known for its extensive network of branches and ATMs, providing convenient access to banking services for millions of customers across the country.
The bank offers a wide range of financial products and services, including savings and current accounts, loans, credit cards, insurance, and investment solutions. HDFC Bank has earned a reputation for its customer-centric approach, technological innovations, and robust risk management practices.
Step 1
Contact HDFC Bank Customer Care
For Credit Card, mail at:
For Regular Post:Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041
For Home Loan (HDFC Ltd), mail us at:
HDFC Bank Ltd.Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020
For products other than credit card and home loan:
HDFC Bank Ltd.Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083
Alternatively, you can also e-mail us on the below ID's.
Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.comLoans / Advances / Advance against shares: loansupport@hdfcbank.com
Credit Cards: customerservices.cards@hdfcbank.com
Depository Services: infodp@hdfcbank.com
Customers travelling abroad can reach us on +9122 61606160
Customers of Imperia Account, Diners Black Credit Card and Infinia Credit Card can reach us on our dedicated Customer Care Number +9122 61717606
Grievance Redressal Officer
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of HDFC access channels mentioned below. Please share the previous complaint number while accessing these channels.Grievance Redressal Cell (Banking Products)
Call: 18002664060 (9:30am to 5:30pm) (Mon - Sat)This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
Grievance Redressal Cell (Credit Cards)
Call: 044 - 61084900 (9:30am to 5:30pm) (Mon - Sat)This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
For Banking Products and Depository Services write to:
Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai - 400083
For Credit Card specific complaints write to:
Mr. Shanmugasundar R ( Grievance Redressal Officer )HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041