HDFC Bank

HDFC Bank Customer Care

Address: HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020.

Email ID: support@hdfcbank.com

Phone No: 18002026161 / 18602676161

Website : www.hdfcbank.com

Latest Judgments

Total 5469 Consumer Court Cases Against HDFC Bank.

Punjab

HDFC Bank V/S Laxshmi Narain Goel

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Bhatinda

Appelant Advocate Sh O.P.Mehta

Respondant Advocate

District Consumer Disputes Redressal Forum, Bathinda (Punjab)District Consumer Disputes Redressal Forum, Govt. House No. 16-D, Civil Station, Near SSP Residence, Bathinda-151 001 consumer case(CC) No. CC/07/206 Laxshmi Narain Goel ...........Appellant(s)Vs.HDFC Bank ..............

Case Number: 7

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Date of Filing: 20-07-2007

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Date of Upload: 30-11--0001

Gujarat

HDFC BANK V/S C G PANDYA

HDFC Bank   Hdfc   Hdfc  

Court Name: Jamnagar

Appelant Advocate MILAN PAREKH

Respondant Advocate

Case Number: 7

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Date of Filing: 11-10-2007

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Date of Upload: 10-09-2020

Gujarat

HDFC BANK V/S M C PANDYA

HDFC Bank   Hdfc   Hdfc  

Court Name: Jamnagar

Appelant Advocate M J PAREKH

Respondant Advocate

Case Number: 7

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Date of Filing: 11-10-2007

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Date of Upload: 10-09-2020

Maharashtra

HDFC BANK V/S sivaji badu sarvade

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Solapur

Appelant Advocate sunil mankane

Respondant Advocate nagane

District Consumer Disputes Redressal Commission, Solapur.Nr. Central Admin. Bldg., Collector Office Compound, Solapur.Complaint Case No. CC/07/65( Date of Filing : 01 Mar 2007 )1. sivaji badu sarvade............Complainant(s)Versus1. HDFC BANK.............Opp.Party(s) BEFORE: PR...

Case Number: 7

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Date of Filing: 01-03-2007

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Date of Upload: 02-11-2022

Gujarat

Manager, HDFC Bank V/S Salemamad Aamad Node

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Kachchh

Appelant Advocate M.A. Khoja

Respondant Advocate

Case Number: 7

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Date of Filing: 17-04-2007

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Date of Upload: 29-08-2020

Maharashtra

Authorised Signatory HDFC Bank Ltd. V/S Dhananjay Son Manohar Chitriv

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Nagpur

Appelant Advocate

Respondant Advocate

...

Case Number: 7

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Date of Filing: 11-04-2007

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Date of Upload: 30-11--0001

Gujarat

HDFC Bank V/S Shantilal Nandha

HDFC Bank   Hdfc   Hdfc  

Court Name: Rajkot

Appelant Advocate B R Jani

Respondant Advocate

Case Number: 7

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Date of Filing: 23-05-2007

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Date of Upload: 05-08-2021

Karnataka

The Branch Manager HDFC Bank V/S Kiran Shukla

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Bangalore 2nd Additional

Appelant Advocate

Respondant Advocate

Case Number: 2629

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Date of Filing: 14-09-2006

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Date of Upload: 18-08-2020

Telangana

HDFC Bank Beside Hotel Ashok Lakdikapool Rep.by its manager V/S P.L.N.Murthy s/o P.V. Subba Rao

HDFC Bank   HDFC Bank   Hdfc   Hdfc   Hotel  

Court Name: Medak

Appelant Advocate Party in person

Respondant Advocate Sri M.S.Reddy

Case Number: 164

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Date of Filing: 24-08-2006

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Date of Upload: 16-03-2016

Maharashtra

National Line Manager HDFC Bank V/S Mr. Bhushan K Nikam

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Nagpur

Appelant Advocate

Respondant Advocate

...

Case Number: 7

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Date of Filing: 18-01-2007

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Date of Upload: 30-11--0001

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Common FAQ

Question : Am I eligible to file case against HDFC Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against HDFC Bank ?

Answer : A complaint may be made against HDFC Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt HDFC Bank in Consumer Forum


HDFC Bank, also known as Housing Development Finance Corporation Bank, is one of India's leading private sector banks. Established in 1994, it has emerged as a key player in the Indian banking and financial services sector. HDFC Bank is known for its extensive network of branches and ATMs, providing convenient access to banking services for millions of customers across the country.
The bank offers a wide range of financial products and services, including savings and current accounts, loans, credit cards, insurance, and investment solutions. HDFC Bank has earned a reputation for its customer-centric approach, technological innovations, and robust risk management practices.


Step 1

Contact HDFC Bank Customer Care

For Credit Card, mail at:

For Regular Post:
Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041

For Home Loan (HDFC Ltd), mail us at:

HDFC Bank Ltd.
Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020

For products other than credit card and home loan:

HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083

Alternatively, you can also e-mail us on the below ID's.

Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.com
Loans / Advances / Advance against shares: loansupport@hdfcbank.com
Credit Cards: customerservices.cards@hdfcbank.com
Depository Services: infodp@hdfcbank.com

Customers travelling abroad can reach us on +9122 61606160
Customers of Imperia Account, Diners Black Credit Card and Infinia Credit Card can reach us on our dedicated Customer Care Number +9122 61717606

Grievance Redressal Officer

If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of HDFC access channels mentioned below. Please share the previous complaint number while accessing these channels.

Grievance Redressal Cell (Banking Products)

Call: 18002664060 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

Grievance Redressal Cell (Credit Cards)

Call: 044 - 61084900 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

For Banking Products and Depository Services write to:

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai - 400083

For Credit Card specific complaints write to:

Mr. Shanmugasundar R ( Grievance Redressal Officer )
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041