HDFC Bank

HDFC Bank Customer Care

Address: HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020.

Email ID: support@hdfcbank.com

Phone No: 18002026161 / 18602676161

Website : www.hdfcbank.com

Latest Judgments

Total 5509 Consumer Court Cases Against HDFC Bank.

Gujarat

HDFC Bank Ltd, Vapi V/S Pinglaben D. Shah

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Valsad

Appelant Advocate P. N. Sing

Respondant Advocate Rahul V. Jani, Munira Abhura

Case Number: 10

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Date of Filing: 21-08-2010

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Date of Upload: 22-08-2020

NCDRC

PRAVEEN SOLANKI V/S HDFC BANK LTD.

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: NCDRC

Appelant Advocate MR. NIRAJ SINGH

Respondant Advocate

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 737 OF 2011(Against the Order dated 12/01/2011 in Appeal No. 593/2010 of the State Commission Delhi)1. HDFC BANK LTD.G-3/4, Surya Kiran Building, 19, Kasturba Gandhi MargNew Delhi - 110001Delhi...........

Case Number: 737

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Date of Filing: 03-03-2011

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Date of Upload: 25-05-2011

NCDRC

SHUBIN OUSEPH V/S HDFC BANK LTD.

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: NCDRC

Appelant Advocate M/S. NIRAJ SINGH & ASSOCIATES

Respondant Advocate

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 1280 OF 2011(Against the Order dated 18/02/2011 in Appeal No. 35/2010 of the State Commission Delhi)1. HDFC BANK LTD.5th Floor, Classic Ansal Towers, Rajouri GardenNew DelhiDelhi...........Petitioner(s...

Case Number: 1280

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Date of Filing: 19-04-2011

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Date of Upload: 20-05-2011

Gujarat

HDFC Bank Ltd. V/S Prop. Of Tulasi Corporation, Ratilal Mulaji bhai

HDFC Bank   Hdfc   Hdfc  

Court Name: Surat

Appelant Advocate Sanjay J. Mithaiwala

Respondant Advocate Rahul Jani

...

Case Number: 10

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Date of Filing: 04-01-2010

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Date of Upload: 07-12-2019

NCDRC

M/S. SATHYA EXPORTS AND ORS. V/S HDFC BANK LTD.

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: NCDRC

Appelant Advocate MR. RISHAB RAJ JAIN

Respondant Advocate M/S. SURI & CO.

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI APPEAL NO. 273 OF 2007(Against the Order dated 28/03/2007 in Complaint No. 285/1999 of the State Commission Tamil Nadu)1. HDFC BANK LTD.K-2 CHAUDHARY BUILDING MIDDLE CIRCLE CONNAUGHT PLACE NEW DELHI - 110001...........Appel...

Case Number: 273

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Date of Filing: 08-05-2007

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Date of Upload: 31-05-2011

Chandigarh

HDFC bank Ltd. V/S Jasbir Singh Chawla

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: DF-I

Appelant Advocate Gaurav Bhardwaj

Respondant Advocate

CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019CONSUMER CASE NO. 288 of 2010 1. Jasbir Singh ChawlaHouse No.123/1, Sector-55 Chandigarh -160055 ...........Appellant(s)Vs.1. HDFC bank Ltd.SCONo. 343-344 Sector-35/B...

Case Number: 288

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Date of Filing: 03-05-2010

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Date of Upload: 30-11--0001

Chandigarh

HDFC Bank Ltd. V/S Sh. Mukesh jalwal

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: DF-I

Appelant Advocate

Respondant Advocate

CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019CONSUMER CASE NO. 671 of 2010 1. Sh. Mukesh jalwalson of Sh. Bharat Singh R/o Flat #12 Second Floor Penta VIP Towers VIP Road, Zirakpur ...........Appellant(s)Vs.1. H...

Case Number: 671

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Date of Filing: 01-11-2010

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Date of Upload: 30-11--0001

Maharashtra

HDFC Bank Ltd., Credit Card Division V/S Miss Shivani D. Shah

HDFC Bank   HDFC Bank   Hdfc   Hdfc   Credit Card  

Court Name: Mumbai(Suburban)

Appelant Advocate

Respondant Advocate

CONSUMER DISPUTES REDRESSAL FORUM, MUMBAI SUBURBAN DISTRICT.Admn. Bldg., 3rd Floor, Near Chetana College, Govt. Colony, Bandra(East), Mumbai-400 051.Complaint Case No. 2008/717 1. Miss Shivani D. Shah201, Millenium Apartment, Shvaji Colony, Andheri-Kurla Road, Andheri-East, Mumba...

Case Number: 2008

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Date of Filing: 12-12-2008

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Date of Upload: 30-11--0001

Kerala

HDFC Bank V/S Jacob George

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Pathanamthitta

Appelant Advocate

Respondant Advocate

Complaint Case No. CC/08/1191. Jacob GeorgeAged 51 years,sharon Villa,Mathoor.P.O,pathanamthitta,Pin:689657Kerala2. Mercy JacobAged 45 years,W/o.Jacob George,Sharon Villa,Mathoor.P.O,Pathanamthitta,pin:689657PathanamthittaKerala...........Complainant(s)Versus1. HDFC BankPathanamt...

Case Number: 8

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Date of Filing: 06-08-2008

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Date of Upload: 30-11--0001

Chandigarh

The General Manager, HDFC Bank V/S Nishant Rao

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: StateCommission

Appelant Advocate None for appellant

Respondant Advocate Sh. Sandeep Suri, Adv. for respondents

The State Consumer Disputes Redressal CommissionUnion Territory,Chandigarh ,Plot No 5-B, Sector No 19B,Madhya Marg, Chandigarh-160 019FIRST APPEAL NO. 350 of 2010 1. Nishant RaoS/o House No. 962/1, Sector 41-A, Chandigarh ...........Appellant(s)Vs.1. The General Manager, HDFC Ban...

Case Number: 350

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Date of Filing: 24-09-2010

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Date of Upload: 30-11--0001

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Common FAQ

Question : Am I eligible to file case against HDFC Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against HDFC Bank ?

Answer : A complaint may be made against HDFC Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt HDFC Bank in Consumer Forum


HDFC Bank, also known as Housing Development Finance Corporation Bank, is one of India's leading private sector banks. Established in 1994, it has emerged as a key player in the Indian banking and financial services sector. HDFC Bank is known for its extensive network of branches and ATMs, providing convenient access to banking services for millions of customers across the country.
The bank offers a wide range of financial products and services, including savings and current accounts, loans, credit cards, insurance, and investment solutions. HDFC Bank has earned a reputation for its customer-centric approach, technological innovations, and robust risk management practices.


Step 1

Contact HDFC Bank Customer Care

For Credit Card, mail at:

For Regular Post:
Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041

For Home Loan (HDFC Ltd), mail us at:

HDFC Bank Ltd.
Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020

For products other than credit card and home loan:

HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083

Alternatively, you can also e-mail us on the below ID's.

Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.com
Loans / Advances / Advance against shares: loansupport@hdfcbank.com
Credit Cards: customerservices.cards@hdfcbank.com
Depository Services: infodp@hdfcbank.com

Customers travelling abroad can reach us on +9122 61606160
Customers of Imperia Account, Diners Black Credit Card and Infinia Credit Card can reach us on our dedicated Customer Care Number +9122 61717606

Grievance Redressal Officer

If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of HDFC access channels mentioned below. Please share the previous complaint number while accessing these channels.

Grievance Redressal Cell (Banking Products)

Call: 18002664060 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

Grievance Redressal Cell (Credit Cards)

Call: 044 - 61084900 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

For Banking Products and Depository Services write to:

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai - 400083

For Credit Card specific complaints write to:

Mr. Shanmugasundar R ( Grievance Redressal Officer )
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041