HDFC Bank

HDFC Bank Customer Care

Address: HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020.

Email ID: support@hdfcbank.com

Phone No: 18002026161 / 18602676161

Website : www.hdfcbank.com

Latest Judgments

Total 5509 Consumer Court Cases Against HDFC Bank.

Maharashtra

SHRI MALIK ABDUL KADAR MULLA V/S HDFC BANK

HDFC Bank   HDFC Bank   Hdfc  

Court Name: StateCommission

Appelant Advocate MR M R PHAL

Respondant Advocate

BEFORE THE HON'BLE STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA, MUMBAIMiscellaneous Application No. MA/11/3151. HDFC BANKEAST STREET CAMP PUNE PUNEMAHARASHTRA ...........Appellant(s)Versus1. SHRI MALIK ABDUL KADAR MULLAA-3/103 NILKANT NAGAR 384-A BHAVANIPETH PUNE 41...

Case Number: 11

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Date of Filing: 14-07-2011

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Date of Upload: 30-11--0001

Kerala

HDFC BANK LTD V/S SIVANKUTTY NAIR

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Ernakulam

Appelant Advocate V.K.PEER MOHAMMED KHAN

Respondant Advocate

BEFORE THE CONSUMER DISPUTES REDRESSAL FORUMERNAKULAMComplaint Case No. CC/10/5341. SIVANKUTTY NAIRS/O KESAVAPILLAI, SIVAVILASAM, NEAR VARGHESE LANE,CHOORNIKKARA PANCHAYATHU, THAIKKATTUKARA, ALUVA, ERNAKULAM DISTRICT............Complainant(s)Versus1. HDFC BANK LTDREP.BY ITS GENER...

Case Number: 10

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Date of Filing: 13-10-2010

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Date of Upload: 30-11--0001

West Bengal

The Branch Manager, HDFC Bank Ltd. and 6 others V/S Paulose John and another

HDFC Bank   HDFC Bank   Hdfc  

Court Name: Kolkata-I(North)

Appelant Advocate

Respondant Advocate

Complaint Case No. CC/09/1781. Paulose John and another44A, Dilkhusa Road, Kol-17.West Bengal...........Complainant(s)Versus1. The Branch Manager, HDFC Bank Ltd. and 6 othersShakespeare Sarani, Kol-17.West Bengal............Opp.Party(s) BEFORE:HON'ABLE MR. Sankar Nath Das PRESIDE...

Case Number: 9

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Date of Filing: 14-05-2009

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Date of Upload: 30-11--0001

Maharashtra

HDFC BANK V/S MRS KEKA ARNAB CHAKRABORTY

HDFC Bank   HDFC Bank   Hdfc  

Court Name: StateCommission

Appelant Advocate ANIL GALGALI

Respondant Advocate

BEFORE THE HON'BLE STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA, MUMBAIFirst Appeal No. A/10/1026(Arisen out of Order Dated 06/08/2010 in Case No. 226/07 of District Mumbai(Suburban))1. HDFC BANKTRADER STAR 3 RD FLOOR J B NAGAR ANDHERI KURLA ROAD ANDHERI (E) MUMBAI M...

Case Number: 11

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Date of Filing: 18-04-2011

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Date of Upload: 30-11--0001

Maharashtra

MRS KEKA ARNAB CHAKRABORTI V/S HDFC BANK

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: StateCommission

Appelant Advocate A MARATHE

Respondant Advocate Anil Galgali

BEFORE THE HON'BLE STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA, MUMBAIFirst Appeal No. A/10/1026(Arisen out of Order Dated 06/08/2010 in Case No. 226/07 of District Mumbai(Suburban))1. HDFC BANKTRADER STAR 3 RD FLOOR J B NAGAR ANDHERI KURLA ROAD ANDHERI (E) MUMBAI M...

Case Number: 10

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Date of Filing: 24-09-2010

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Date of Upload: 30-11--0001

Karnataka

The Manager HDFC Bank Limited V/S Sri. K.S. Srinivas

HDFC Bank   HDFC Bank   Hdfc  

Court Name: Bangalore 4th Additional

Appelant Advocate Sri. G.C. Pradeep

Respondant Advocate

BEFORE THE 4TH ADDITIONAL DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, BANGALORE URBANNo.8, 7th Floor, Shakara Bhavan,Cunninghum, Bangalore:-560052Complaint Case No. CC/11/12151. Sri. K.S. SrinivasNo.162, Kattanur Village, NR Katramados Temple, Bangalore-560062.BangaloreKarnataka....

Case Number: 11

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Date of Filing: 02-07-2011

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Date of Upload: 30-11--0001

Maharashtra

HDFC Bank Ltd. V/S Ajay Udaychandra Jain

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Nagpur

Appelant Advocate Adv.

Respondant Advocate Adv.

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, NAGPURNew Administrative Building5 th Floor, Civil Lines.Nagpur-440 0010712-2548522Complaint Case No. CC/11/1651. Ajay Udaychandra JainOpp. Jain Mandir, ParwarpuraNagpurMaharashtra...........Complainant(s)Versus1. HDFC Bank Ltd.Retail A...

Case Number: 11

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Date of Filing: 29-03-2011

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Date of Upload: 30-11--0001

Andhra Pradesh

HDFC BANK LTD,REP.BY ITS BRANCH MANAGER V/S M/S.SREEKARA TEXTILES PVT.LTD.,REP.BY ITS DIRECTOR,MR.A.PRASHANTH,

HDFC Bank   HDFC Bank   Hdfc  

Court Name: StateCommission

Appelant Advocate M/S.V.SRIHARI

Respondant Advocate M/S V.S.RAJU

First Appeal No. FA/337/2010(Arisen out of Order Dated 16/12/2009 in Case No. CC/659/2007 of District Hyderabad-II)1. M/S.SREEKARA TEXTILES PVT.LTD.,REP.BY ITS DIRECTOR,MR.A.PRASHANTH,D.NO.21-1-821/UGF,24 & 25 GROUND FLOOR,R.J.MARKET,HYD-02...........Appellant(s)Versus1. HDFC BAN...

Case Number: 337

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Date of Filing: 15-02-2010

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Date of Upload: 30-11--0001

Maharashtra

HDFC BANK LTD V/S M/S PNJ POLYKNITS LTD

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: DCF, South Mumbai

Appelant Advocate

Respondant Advocate

Complaint Case No. 475/20061. M/S PNJ POLYKNITS LTD74, CHAMPAGALLI 1ST FLOOR M.J.MARKET MUMBAI-400 002...........Complainant(s)Versus1. HDFC BANK LTDCRAWFORD MARKET, LOKMANYA TILAK RD, MUMBAI............Opp.Party(s) BEFORE: SHRI.S.B.DHUMAL. HONORABLE PRESIDENT Shri S.S. Patil , H...

Case Number: 475

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Date of Filing: 07-02-2006

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Date of Upload: 30-11--0001

Gujarat

HDFC Bank V/S Kher Vipinkumar

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Rajkot

Appelant Advocate

Respondant Advocate

Case Number: 11

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Date of Filing: 11-11-2011

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Date of Upload: 21-03-2020

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Common FAQ

Question : Am I eligible to file case against HDFC Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against HDFC Bank ?

Answer : A complaint may be made against HDFC Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt HDFC Bank in Consumer Forum


HDFC Bank, also known as Housing Development Finance Corporation Bank, is one of India's leading private sector banks. Established in 1994, it has emerged as a key player in the Indian banking and financial services sector. HDFC Bank is known for its extensive network of branches and ATMs, providing convenient access to banking services for millions of customers across the country.
The bank offers a wide range of financial products and services, including savings and current accounts, loans, credit cards, insurance, and investment solutions. HDFC Bank has earned a reputation for its customer-centric approach, technological innovations, and robust risk management practices.


Step 1

Contact HDFC Bank Customer Care

For Credit Card, mail at:

For Regular Post:
Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041

For Home Loan (HDFC Ltd), mail us at:

HDFC Bank Ltd.
Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020

For products other than credit card and home loan:

HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083

Alternatively, you can also e-mail us on the below ID's.

Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.com
Loans / Advances / Advance against shares: loansupport@hdfcbank.com
Credit Cards: customerservices.cards@hdfcbank.com
Depository Services: infodp@hdfcbank.com

Customers travelling abroad can reach us on +9122 61606160
Customers of Imperia Account, Diners Black Credit Card and Infinia Credit Card can reach us on our dedicated Customer Care Number +9122 61717606

Grievance Redressal Officer

If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of HDFC access channels mentioned below. Please share the previous complaint number while accessing these channels.

Grievance Redressal Cell (Banking Products)

Call: 18002664060 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

Grievance Redressal Cell (Credit Cards)

Call: 044 - 61084900 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

For Banking Products and Depository Services write to:

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai - 400083

For Credit Card specific complaints write to:

Mr. Shanmugasundar R ( Grievance Redressal Officer )
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041