HDFC Bank
HDFC Bank Customer Care
Address: HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020.
Email ID: support@hdfcbank.com
Phone No: 18002026161 / 18602676161
Website : www.hdfcbank.com
Latest Judgments
Total 5509 Consumer Court Cases Against HDFC Bank.
HDFC BANK LTD. V/S RAKESH BHARTIA
Court Name: NCDRC
Appelant Advocate MR. VIJAY C. JOSHI
Respondant Advocate MR. RISHAB RAJ JAIN
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI CONSUMER CASE NO. 172 OF 20121. RAKESH BHARTIAS/o. Shri Chand Mall Bhartia, R/o. S-5, Panchsheel Park,New Delhi - 110 017...........Complainant(s)Versus1. HDFC BANK LTD.D-965, New Friends Colony,New Delhi - 110 065............
Case Number: 172
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Date of Filing: 27-06-2012
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Date of Upload: 23-05-2013
Case Number: 11
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Date of Filing: 19-12-2011
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Date of Upload: 01-02-2021
HDFC Bank Ltd. V/S Atul Patil
Court Name: Bangalore 3rd Additional
Appelant Advocate
Respondant Advocate
Case Number: 1399
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Date of Filing: 09-07-2012
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Date of Upload: 23-03-2022
HDFC Bank V/S Shila Dutta
Court Name: Uttar Dinajpur
Appelant Advocate Bikash Kumar Modak
Respondant Advocate
Case Number: 13
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Date of Filing: 10-04-2013
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Date of Upload: 01-12-2021
HDFC BANK & ANR. V/S VINOD KUMAR MALIK
Court Name: NCDRC
Appelant Advocate IN PERSON
Respondant Advocate
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVIEW APPLICATION NO. 205 OF 2013 IN RP/1913/20121. VINOD KUMAR MALIK...........Appellants(s)Versus1. HDFC BANK & ANR............Respondent(s) BEFORE: HON'BLE MR. JUSTICE J.M. MALIK, PRESIDING MEMBERHON'BLE MR. DR. S....
Case Number: 205
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Date of Filing: 26-04-2013
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Date of Upload: 07-05-2013
HDFC Bank Ltd, V/S Kala Wati
Court Name: DF-II
Appelant Advocate Aman Dhir & Smriti Dhir
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019CONSUMER CASE NO. 265 of 2012 1. Kala Watir/O # 35, Ward No. 12, Near Raj Nursing Home, Suman. ...........Appellant(s)Vs.1. HDFC Bank Ltd,through its Branch Manager,...
Case Number: 265
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Date of Filing: 25-05-2012
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Date of Upload: 30-11--0001
Case Number: 13
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Date of Filing: 29-03-2013
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Date of Upload: 07-12-2019
HDFC Bank V/S Govind Ram
Court Name: DF-II
Appelant Advocate D.R.Kaith & Vishal Gupta, Adv.
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019CONSUMER CASE NO. 534 of 2012 1. Govind RamS/o Sh. Shiv Narayan R/o 1015, Dadu Majra Colony, Sector 38W, Chandigarh ...........Appellant(s)Vs.1. HDFC Bank through it...
Case Number: 534
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Date of Filing: 08-10-2012
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Date of Upload: 30-11--0001
G. SUBHASHINI V/S HDFC BANK LTD.
Court Name: NCDRC
Appelant Advocate MR. RISHAB RAJ JAIN
Respondant Advocate
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 830 OF 2012(Against the Order dated 27/04/2011 in Appeal No. 397/2009 of the State Commission Andhra Pradesh)1. HDFC BANK LTD.Having Registerd office at HDFC bank, House Senapti Bapat Marg,Lower Parel ...
Case Number: 830
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Date of Filing: 27-02-2012
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Date of Upload: 30-04-2013
HDFC Bank Limited V/S Mr. Sameer Monga
Court Name: DF-II
Appelant Advocate
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019CONSUMER CASE NO. 35 of 2013 1. Mr. Sameer Mongar/o H.No. 3407, 1st Floor, Sector 38-D,Chandigarh ...........Respondent(s) For the Appellant : For the Respondent :...
Case Number: 35
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Date of Filing: 24-01-2013
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Date of Upload: 30-11--0001
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Common FAQ
Question : Am I eligible to file case against HDFC Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against HDFC Bank ?
Answer : A complaint may be made against HDFC Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt HDFC Bank in Consumer Forum
HDFC Bank, also known as Housing Development Finance Corporation Bank, is one of India's leading private sector banks. Established in 1994, it has emerged as a key player in the Indian banking and financial services sector. HDFC Bank is known for its extensive network of branches and ATMs, providing convenient access to banking services for millions of customers across the country.
The bank offers a wide range of financial products and services, including savings and current accounts, loans, credit cards, insurance, and investment solutions. HDFC Bank has earned a reputation for its customer-centric approach, technological innovations, and robust risk management practices.
Step 1
Contact HDFC Bank Customer Care
For Credit Card, mail at:
For Regular Post:Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041
For Home Loan (HDFC Ltd), mail us at:
HDFC Bank Ltd.Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020
For products other than credit card and home loan:
HDFC Bank Ltd.Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083
Alternatively, you can also e-mail us on the below ID's.
Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.comLoans / Advances / Advance against shares: loansupport@hdfcbank.com
Credit Cards: customerservices.cards@hdfcbank.com
Depository Services: infodp@hdfcbank.com
Customers travelling abroad can reach us on +9122 61606160
Customers of Imperia Account, Diners Black Credit Card and Infinia Credit Card can reach us on our dedicated Customer Care Number +9122 61717606
Grievance Redressal Officer
If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of HDFC access channels mentioned below. Please share the previous complaint number while accessing these channels.Grievance Redressal Cell (Banking Products)
Call: 18002664060 (9:30am to 5:30pm) (Mon - Sat)This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
Grievance Redressal Cell (Credit Cards)
Call: 044 - 61084900 (9:30am to 5:30pm) (Mon - Sat)This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
For Banking Products and Depository Services write to:
Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai - 400083
For Credit Card specific complaints write to:
Mr. Shanmugasundar R ( Grievance Redressal Officer )HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041