HDFC Bank

HDFC Bank Customer Care

Address: HDFC House, H T Parekh Marg, 165-166, Backbay Reclamation, Churchgate, Mumbai - 400 020.

Email ID: support@hdfcbank.com

Phone No: 18002026161 / 18602676161

Website : www.hdfcbank.com

Latest Judgments

Total 5511 Consumer Court Cases Against HDFC Bank.

NCDRC

AVIJIT GHOSH V/S HDFC BANK LTD.

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: NCDRC

Appelant Advocate MR. PUNIT K. BHALLA

Respondant Advocate

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 4153 OF 2011(Against the Order dated 20/10/2011 in Appeal No. 571/2010 of the State Commission West Bengal)1. HDFC BANK LTD.HDFC Bank House, Senapati Bapat Marg, 4th floor, Opposite, Lamla Mills,Mumbai...

Case Number: 4153

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Date of Filing: 21-12-2011

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Date of Upload: 28-08-2014

NCDRC

HDFC BANK LIMITED & ANR. V/S SUKHDEV SINGH NAGPAL

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: NCDRC

Appelant Advocate M/S. ALAM & CO.

Respondant Advocate

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 2500 OF 2014(Against the Order dated 03/04/2014 in Appeal No. 177/2009 of the State Commission Punjab)1. SUKHDEV SINGH NAGPALS/O SH.JETHA SINGH, R/O VILLAGE KAIRAN PEHALWAN, R/O CANAL COLONY, TEHSIL &D...

Case Number: 2500

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Date of Filing: 06-06-2014

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Date of Upload: 28-08-2014

West Bengal

HDFC BANK LTD. & OTHERS. V/S SRI SUKESH AGARWAL

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Kolkata-II(Central)

Appelant Advocate S.CHATTERJEE

Respondant Advocate LD. ADVOCATE

DISTRICT CONSUMER DISPUTES REDRESSAL FORUMKOLKATA UNIT - II.8-B, NELLIE SENGUPTA SARANI, 7TH FLOOR,KOLKATA-700087.Complaint Case No. CC/184/20141. SRI SUKESH AGARWAL21, PRAFULLA SARKAR STREET, P.S-BOWBAZAR, KOLKATA-700072............Complainant(s)Versus1. HDFC BANK LTD. & OTHERS....

Case Number: 184

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Date of Filing: 29-04-2014

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Date of Upload: 30-11--0001

Maharashtra

HDFC BANK V/S RAMSINGH JAWAHAR SINGH

HDFC Bank   HDFC Bank   Hdfc  

Court Name: DCF, South Mumbai

Appelant Advocate

Respondant Advocate

SOUTH MUMBAI DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, SOUTH MUMBAIPuravatha Bhavan, 1st Floor, General Nagesh Marg, Near Mahatma Gandhi HospitalParel, Mumbai-400 012Complaint Case No. CC/138/20131. RAMSINGH JAWAHAR SINGH...........Complainant(s)Versus1. HDFC BANK............Op...

Case Number: 138

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Date of Filing: 26-06-2013

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Date of Upload: 30-11--0001

Madhya Pradesh

HDFC bank V/S omprakesh

HDFC Bank   HDFC Bank   Hdfc  

Court Name: Ujjain

Appelant Advocate

Respondant Advocate

Case Number: 121

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Date of Filing: 23-03-2010

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Date of Upload: 03-05-2016

NCDRC

HDFC BANK LTD. & ANR. V/S A.L. PRASAD

HDFC Bank   HDFC Bank   Hdfc  

Court Name: NCDRC

Appelant Advocate IN PERSON

Respondant Advocate MR. RISHAB RAJ JAIN

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 4696 OF 2012(Against the Order dated 27/09/2012 in Appeal No. 413/2012 of the State Commission Gujarat)1. A.L. PRASADBlock-8 Flat No-85 Gokul Dham Subhaupura VADODARA - 390 023GUJARAT...........Petitio...

Case Number: 4696

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Date of Filing: 10-12-2012

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Date of Upload: 12-08-2014

NCDRC

KANWAL OHRI & 2 ORS. V/S HDFC BANK LTD.

HDFC Bank   HDFC Bank   Hdfc  

Court Name: NCDRC

Appelant Advocate MR. RISHAB RAJ JAIN

Respondant Advocate MR. RAVIKESH KUMAR SINHA

NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 2001 OF 2012(Against the Order dated 18/04/2012 in Appeal No. 53/2012 of the State Commission Chandigarh)1. HDFC BANK LTD.2nd floor,Express Building, Bahadur Shah Zafar MargNew Delhi - 110 002 Delhi......

Case Number: 2001

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Date of Filing: 21-05-2012

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Date of Upload: 12-08-2014

Kerala

The Manager HDFC Bank Ltd. V/S K.Basheer

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Kasaragod

Appelant Advocate George John Plamootil

Respondant Advocate

Date of filing : 20-04-2012 Date of order : 11-08-2014IN THE CONSUMER DISPUTES REDRESSAL FORUM, KASARAGOD CC.114/2012 Dated this, the 11th day of August 2014PRESENT:SMT.P.RAMADEVI : PRESIDENTSMT.K.G.BEENA : MEMBERSMT.SHIBA.M.SAMUEL : MEMBERK.Basheer, S/o.Abdul Rahiman, : Com...

Case Number: 12

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Date of Filing: 20-04-2012

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Date of Upload: 30-11--0001

Gujarat

HDFC Bank V/S Gaurav Barai

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: Rajkot Addl

Appelant Advocate

Respondant Advocate B.R.Jani

Case Number: 2014

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Date of Filing: 05-04-2014

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Date of Upload: 27-01-2020

Andhra Pradesh

The Chief Manager, HDFC Bank Ltd., Kakinada Branch, V/S Bosukonda Radhakrishna, S/o. Late Gopala Krishna, Aged about 55 Years, Occ: Business,

HDFC Bank   HDFC Bank   Hdfc   Hdfc  

Court Name: StateCommission

Appelant Advocate M/s. V. Gouri Sankara Rao

Respondant Advocate

BEFORE THE A.P STATE CONSUMER DISPUTES REDRESSAL COMMISSION AT HYDERABADFirst Appeal No. FA/1305/2013(Arisen out of Order Dated 26/07/2013 in Case No. Complaint Case No. CC/37/2011 of District East Godavari)1. Bosukonda Radhakrishna, S/o. Late Gopala Krishna, Aged about 55 Years,...

Case Number: 1305

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Date of Filing: 01-10-2013

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Date of Upload: 30-11--0001

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Common FAQ

Question : Am I eligible to file case against HDFC Bank in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against HDFC Bank ?

Answer : A complaint may be made against HDFC Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt HDFC Bank in Consumer Forum


HDFC Bank, also known as Housing Development Finance Corporation Bank, is one of India's leading private sector banks. Established in 1994, it has emerged as a key player in the Indian banking and financial services sector. HDFC Bank is known for its extensive network of branches and ATMs, providing convenient access to banking services for millions of customers across the country.
The bank offers a wide range of financial products and services, including savings and current accounts, loans, credit cards, insurance, and investment solutions. HDFC Bank has earned a reputation for its customer-centric approach, technological innovations, and robust risk management practices.


Step 1

Contact HDFC Bank Customer Care

For Credit Card, mail at:

For Regular Post:
Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai - 600 041
For Courier:
Manager, HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur,
Chennai - 600 041

For Home Loan (HDFC Ltd), mail us at:

HDFC Bank Ltd.
Ramon House,
H T Parekh Marg,
169, Backbay Reclamation,
Churchgate, Mumbai 400 020

For products other than credit card and home loan:

HDFC Bank Ltd.
Empire Plaza I, 1st Floor,
LBS Marg, Chandan Nagar,
Vikhroli West, Mumbai - 400 083

Alternatively, you can also e-mail us on the below ID's.

Retail Banking / ATM/Debit Cards / Mutual Fund: support@hdfcbank.com
Loans / Advances / Advance against shares: loansupport@hdfcbank.com
Credit Cards: customerservices.cards@hdfcbank.com
Depository Services: infodp@hdfcbank.com

Customers travelling abroad can reach us on +9122 61606160
Customers of Imperia Account, Diners Black Credit Card and Infinia Credit Card can reach us on our dedicated Customer Care Number +9122 61717606

Grievance Redressal Officer

If the resolution provided at Step 1 does not meet your expectation, you can approach our Grievance Redressal Officer through any of HDFC access channels mentioned below. Please share the previous complaint number while accessing these channels.

Grievance Redressal Cell (Banking Products)

Call: 18002664060 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

Grievance Redressal Cell (Credit Cards)

Call: 044 - 61084900 (9:30am to 5:30pm) (Mon - Sat)
This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays

For Banking Products and Depository Services write to:

Mr. Mehernosh Dhamodiwala (Grievance Redressal Officer)
Grievance Redressal Cell, HDFC Bank Limited,
1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg,
Chandan Nagar, Vikroli West,
Mumbai - 400083

For Credit Card specific complaints write to:

Mr. Shanmugasundar R ( Grievance Redressal Officer )
HDFC Bank Cards Division,
8, Lattice Bridge Road, Thiruvanmiyur,
Chennai 600041