Google Pay
Google Pay Customer Care
Address: Google LLC attn: Jim Pinter 1600 Amphitheatre Parkway Mountain View, CA 94043 USA
Email ID: support-in@google.com
Phone No: 1-800-419-0157
Website : https://www.google.com/
Latest Judgments
Total 8 Consumer Court Cases Against Google Pay.
THE AUTHORISED SIGNATORY GOOGLE PAY INDIA V/S RAJAKKANI T
Court Name: Thiruvallur
Appelant Advocate M/s Hindol Nandi & Susmitha Biswas-C
Respondant Advocate Acuity Law Associate-OPs 2
Case Number: 174
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Date of Filing: 04-06-2024
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Date of Upload: 08-11-2024
GOOGLE PAY V/S ARPIT SABU
Court Name: Ratlam
Appelant Advocate ANJANA RANA
Respondant Advocate ASHUTOSH PALIWAL
Case Number: 21
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Date of Filing: 02-03-2021
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Date of Upload: 16-05-2024
GOOGLE PAY V/S AMITKUMAR SITARAM ARYA
Court Name: Valsad
Appelant Advocate V.R.Thakur
Respondant Advocate
Case Number: 54
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Date of Filing: 23-06-2023
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Date of Upload: 12-12-2023
M/S GOOGLE PAY V/S THOMAS JOSEPH
Court Name: Ernakulam
Appelant Advocate
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL FORUMERNAKULAMComplaint Case No. CC/19/185( Date of Filing : 07 May 2019 )1. THOMAS JOSEPHINFRA HILLOCKS APARTMENT KALAMASSERY KOCHI...........Complainant(s)Versus1. M/S GOOGLE PAYSIGNATURE TOWER SECTOR -15 SILOKHER GURUGRAM HARYANA ...........
Case Number: 19
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Date of Filing: 07-05-2019
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Date of Upload: 19-08-2023
The General Manager, Google Pay V/S Palash Nath
Court Name: Unakoti
Appelant Advocate C. Bhattacharjee, P. Das, D. Tarafdar
Respondant Advocate A. Baidya, P. Chanda
Case Number: 15
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Date of Filing: 17-12-2021
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Date of Upload: 03-03-2023
Google Pay India V/S Mohammed Ameen Shaikh
Court Name: Central Mumbai
Appelant Advocate In Person
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, CENTRAL MUMBAI Puravatha Bhavan, 2nd Floor, General Nagesh Marg, Near Mahatma Gandhi HospitalParel, Mumbai-400 012 Phone No. 022-2417 1360Website- www.confonet.nic.inComplaint Case No. CC/21/368( Date of Filing : 28 Dec 2021 )1. Mo...
Case Number: 21
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Date of Filing: 28-12-2021
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Date of Upload: 19-12-2022
Google Pay India V/S Hemanthkumar H.S.
Court Name: Mysore
Appelant Advocate Party in person
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION MYSURUNo.1542 F, Anikethana Road, C and D Block, J.C.S.T. Layout, Kuvempunagara,Kuvempunagara, (Behind Jagadamba Petrol Bunk), Mysuru-570023Complaint Case No. CC/55/2022( Date of Filing : 22 Feb 2022 )1. Hemanthkumar H.S.S/o Shivaku...
Case Number: 55
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Date of Filing: 22-02-2022
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Date of Upload: 23-08-2022
The Manager Google pay service centre V/S S.Arul Nelson
Court Name: Madurai
Appelant Advocate R.Pandidurai
Respondant Advocate
Case Number: 81
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Date of Filing: 16-12-2020
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Date of Upload: 08-07-2022
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Common FAQ
Question : Am I eligible to file case against Google Pay in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Google Pay ?
Answer : A complaint may be made against Google Pay under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint against Google Pay
Step 1
Contact the Customer Care: Filing a complaint against Google Pay in Consumer Court, like any other payment service company, can be start by contacting Google Pay customer support. You can use the Chat option to chat with support or submit a request on the above Tollfree Number. Explain your issue and provide all necessary information.
For any grievance or complaint
Google Pay Customer Service Touchpoints: Submit your complaint on the below mentioned options:Contact Centre - 1-800-419-0157
Email - support-in@google.com
Mail - Google LLC attn: Jim Pinter 1600 Amphitheatre Parkway Mountain View, CA 94043 USA
Step 2
Contact Google Pay Nodal Officer
If you do not receive a satisfactory response from the Customer Support, you can escalate your complaint to the Google Pay Nodal Officer. Google Pay Nodal Officer can be contacted through 2 mediums, by filling up a Complaint form or by sending a Mail on the below address.Online Form Link
Google Pay Nodal Officer Address :
Name: Rahul Dhiman Address : 5th Floor, DLF Centre, Block 124,Narindra Place, Sansad Marg,
New Delhi Central,
New Delhi - 110001, India
The Google Pay team you update if they need more time in redressal process due to any factors, They have to update you accordingly about the cause of the delay and expected resolution timelines.
Step 3
Contact Banking Ombudsman
If you are dissatisfied with the Google Pay Nodal Officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.Contact Google Pay Banking Ombudsman
Procedure for filing complaint with Ombudsman: As per Provision of Rule 13(3) of the Redressal of Public Grievance Rules, 1998 the complaint to the ombudsman can be made:
1. If the grievance has been rejected by the Grievance Redressal Machinery of the Insurer or the complainant had not received any reply within a period of one month from date of lodgment of complaint or complainant is not satisfied with the reply given to him by the insurer.
2. The Complaint has been filed within one year from the date of rejection by the Company if it is not simultaneously under any litigation.
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Google Pay.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.