Federal Bank
Federal Bank Customer Care
Address: Federal Bank Ltd, Zonal Office, Federal Towers, 2/2, West Patel Nagar, New Delhi 110008
Email ID: ndlr@federalbank.co.in
Phone No: 18004251199
Website : https://www.federalbank.co.in/
Latest Judgments
Total 245 Consumer Court Cases Against Federal Bank.
The Federal Bank LTD V/S Antony
Court Name: Idukki
Appelant Advocate Avd: Tome Jose
Respondant Advocate
DATE OF FILING :27/01/2020IN THE CONSUMER DISPUTES REDRESSAL COMMISSION, IDUKKIDated this the 6th day of February 2023Present :SMT.ASAMOL P. PRESIDENT-IN-CHARGE SRI.AMPADY K.S. MEMBER CC NO.22/2020BetweenComplainant : Antony Puthenpurackal, S/o Augusthy,Puthenpurackal House, Kun...
Case Number: 22
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Date of Filing: 28-01-2020
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Date of Upload: 29-03-2023
MANAGER FEDERAL BANK V/S MOHANAN MR
Court Name: Malappuram
Appelant Advocate
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL MALAPPURAMComplaint Case No. CC/334/2022( Date of Filing : 06 Sep 2022 )1. MOHANAN MRSREE DRISHYA VILLAGE ROAD THIRUVALI POST 676123...........Complainant(s)Versus1. MANAGER FEDERAL BANKRAJIVGANDHI BYPASS MANJERI 676121............Opp.Party(s)...
Case Number: 334
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Date of Filing: 06-09-2022
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Date of Upload: 03-03-2023
Federal Bank V/S Raju Mathyi Mylakal
Court Name: Kasaragod
Appelant Advocate
Respondant Advocate Vishnu Bhat
C.D.R.C. KasaragodKeralaComplaint Case No. CC/11/2022( Date of Filing : 14 Jan 2022 )1. Raju Mathyi MylakalPunnakunnu P O, Nileswaram , Vellarikund Via 671533 KasaragodKerala...........Complainant(s)Versus1. Federal BankBheemanady P O, Nileswar via 0467 2241326 KasaragodKerala......
Case Number: 11
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Date of Filing: 14-01-2022
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Date of Upload: 24-01-2023
Sri Pravakar Mandal V/S Branch Manager, Federal Bank Ltd.
Court Name: StateCommission
Appelant Advocate Mr. M.K. Mishra
Respondant Advocate M/s. M. Basu & Assoc.
IN THE STATE CONSUMER DISPUTES REDRESSAL COMMISSIONODISHA, CUTTACKFirst Appeal No. A/408/2017( Date of Filing : 10 Aug 2017 )(Arisen out of Order Dated 13/06/2017 in Case No. CC/85/2015 of District Baleshwar)1. Branch Manager, Federal Bank Ltd.Remuna Branch, Januganj, remuna, Bal...
Case Number: 408
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Date of Filing: 10-08-2017
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Date of Upload: 07-02-2023
MANAGER FEDERAL BANK V/S MUHAMMED MUBARAK
Court Name: Malappuram
Appelant Advocate
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL MALAPPURAMComplaint Case No. CC/380/2021( Date of Filing : 23 Dec 2021 )1. MUHAMMED MUBARAKCHATHANCHIRA HOUSE PATTARKADAVU POST PANAKAD 676519...........Complainant(s)Versus1. MANAGER FEDERAL BANKNEAR PREETHI TEXTILES DOWNHILL POST 6765192. MA...
Case Number: 380
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Date of Filing: 23-12-2021
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Date of Upload: 03-03-2023
The Federal Bank Ltd,Rep by its Branch Manager V/S PP.Padmanaban
Court Name: Thiruvallur
Appelant Advocate H.Suresh babu
Respondant Advocate P.V.Muralidharan-OP
DISTRICT CONSUMER DISPUTES REDRESSAL FORUMTHIRUVALLURNo.1-D, C.V.NAIDU SALAI, 1st CROSS STREET,THIRUVALLUR-602 001Complaint Case No. RBT/CC/124/20221. PP.Padmanabanavadi ch-62...........Complainant(s)Versus1. The Federal Bank Ltd,Rep by its Branch Managerch-40............Opp.Part...
Case Number: 0
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Date of Filing: 30-06-2022
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Date of Upload: 19-04-2023
THE FEDERAL BANK V/S JOHN T.J
Court Name: Ernakulam
Appelant Advocate
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL FORUMERNAKULAMComplaint Case No. CC/20/370( Date of Filing : 13 Nov 2020 )1. JOHN T.JTHUNDATHIL HOUSE THYZATHUVAZHI NAYARAMBALAM P.O...........Complainant(s)Versus1. THE FEDERAL BANKNARAKKAL, ERNAKULAM............Opp.Party(s) BEFORE:HON'BLE ...
Case Number: 20
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Date of Filing: 13-11-2020
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Date of Upload: 21-10-2022
Case Number: 20
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Date of Filing: 04-02-2020
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Date of Upload: 11-10-2022
Branch Manager, Federal Bank Ltd. and 2 others V/S M/s Essel Industries
Court Name: Kolkata-I(North)
Appelant Advocate Pankaj Agarwal
Respondant Advocate
Consumer Disputes Redressal Commission, Kolkata - I (North)8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.Web-site - confonet.nic.inComplaint Case No. CC/39/2021( Date of Filing : 05 Feb 2021 )1. M/s Essel Industries61, Jatindra Mohan Avenue, Kolkata - 700005............Com...
Case Number: 39
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Date of Filing: 05-02-2021
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Date of Upload: 29-09-2022
Branch Manager, Federal Bank Tarakeswar Branch V/S Md. Hossain Sarkar
Court Name: Kolkata-II(Central)
Appelant Advocate Uttam Kumar Roy and Others
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONKOLKATA UNIT - II (CENTRAL)8-B, NELLIE SENGUPTA SARANI, 7TH FLOOR,KOLKATA-700087.Complaint Case No. CC/289/2021( Date of Filing : 19 Jul 2021 )1. Md. Hossain SarkarVill. Amgram, P.O. Harinkhola, P.S. Arambagh, Dist. Hooghly, PIN-7124...
Case Number: 289
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Date of Filing: 19-07-2021
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Date of Upload: 16-09-2022
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Common FAQ
Question : Am I eligible to file case against Federal Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Federal Bank ?
Answer : A complaint may be made against Federal Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Federal Bank in Consumer Court in 4 Steps
Filing a complaint against Federal Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Step 1
Contact Federal Bank Customer Care
Before filing a formal complaint, consider contacting Federal Bank's customer care to address the issue. Many complaints can be resolved through direct communication.Federal Bank Customer Care Details
Dial the pan India toll free number 1800-425-1199 Or 1800-420-1199 to avail the services of the Contact Center.Customers from abroad can dial 0484-2630994 or 0484-2630995 or 080-61991199. Executives will be available 24 x 7 to help you. They will divulge information regarding your accounts only after proper identification.
You can also contact us via Email.
For General Queries: contact@federalbank.co.in
For Queries related to FedNet Internet Banking: fednetinfo@federalbank.co.in
Step 2
Contact Federal Bank Nodal Officer
If you are not satisfied with the Federal Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.Federal Bank Nodal Office Details
Bangalore
Dileep B - Senior Vice President
& Zonal Head
Phone : 080-22110054
Email : bgrr@federalbank.co.in
The Federal Bank Ltd, Zonal office
1st Floor, Halcyon Complex, No.9,
St. Marks Road, Bangalore, Karanataka,
PIN -560001
Chennai
Eqbal Manoj - Senior Vice President
& Zonal Head
Phone : 044-28587516
Email : mdsr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Bhattad Tower, Ist Floor, 30,
West Cott Road, Royapettah, Chennai,
Tamil Nadu, PIN -600 014
Ernakulam
Kuriakose Conil - Senior Vice President
& Zonal Head
Phone : 0484-2201177
Email :ekmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Floor, Federal Towers, Marine Drive,
Ernakulam, Kerala,
PIN-682 031
Kolkata
Sabu R S - Senior Vice President
& Zonal Head
Phone :033-68151265 / 68151252
Email : calg@federalbank.co.in
The Federal Bank Ltd, Zonal office
91/A/1, Avani Signature, Park Street,
Kolkata 700016
West Bengal
Kottayam
Binoy Augustine - Senior Vice President
& Zonal Head
Phone :0481-2302329
Email :ktmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Mar Makil Centenary Memorial Building,
S H Mount P O, Kottayam, Kerala,
PIN - 686006
Kozhikode
Regi C V - Vice President
& Zonal Head
Phone :0495-2709600
Email :kkdr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal Towers, 27/97G, Mavoor
Road, Kozhikode, Kerala,
PIN - 673016
Mumbai
Mahesh R - Senior Vice President
& Zonal Head
Phone :022-26566702
Email : bbyg@federalbank.co.in
The Federal Bank Ltd, Zonal office
Laxmi Towers, A-1, 4Th Floor,
Bandra Kurla Complex, Bandra (East),
Mumbai, Maharastra, PIN-400 051
New Delhi
Sasidharan C M - Vice President
& Zonal Head
Phone :011-40733918
Email :ndlr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers, 2/2,West Patel Nagar
New Delhi, West Delhi,
PIN - 110 008
Thiruvananthapuram
Renji Alex - Vice President
& Zonal Head
Phone :0471-2780657
Email :tvmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers
Thiruvanathapuram, Kerala - 695 001
Step 3
Contact Federal Bank Principal Nodal Officer
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to the Principal Nodal Officer:Ms. Shalini Warrier:
Executive Director and Principal Nodal Officer:
CEO's Secretariat, The Federal Bank Ltd.:
Federal Towers, Aluva, Kerala.:
Email : support@federalbank.co.in:
Tel : 0484-2626366
Step 4
If you are dissatisfied with the Federal Bank Principal Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Federal Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Federal Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.