Federal Bank
Federal Bank Customer Care
Address: Federal Bank Ltd, Zonal Office, Federal Towers, 2/2, West Patel Nagar, New Delhi 110008
Email ID: ndlr@federalbank.co.in
Phone No: 18004251199
Website : https://www.federalbank.co.in/
Latest Judgments
Total 245 Consumer Court Cases Against Federal Bank.
RAJAGOPALAN A V/S MANAGER FEDERAL BANK LTD
Court Name: StateCommission
Appelant Advocate S REGHUKUMAR
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSIONTHIRUVANANTHAPURAMFirst Appeal No. A/15/726( Date of Filing : 01 Sep 2015 )(Arisen out of Order Dated 24/03/2015 in Case No. CC/82/2012 of District Kasaragod)1. MANAGER FEDERAL BANK LTD RAJAPURAM BRANCH RAJAPURAM P O KASARGOD..............
Case Number: 15
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Date of Filing: 01-09-2015
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Date of Upload: 05-08-2023
Federal Bank V/S M/s Vandana Impex
Court Name: Ludhiana
Appelant Advocate Pawan Sood Adv.
Respondant Advocate Alok Mohindra adv
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, LUDHIANA. Complaint No: 275 dated 29.10.2020. Date of decision: 13.06.2023.Ms. Vandana Impex, B-XV-239/1, Nirankari Street No.1, Miller Ganj, Ludhiana 141003 through its partner Shri Pawan Sood aged 70 years (senior citizen) son o...
Case Number: 20
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Date of Filing: 29-10-2020
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Date of Upload: 19-06-2023
VINCE JOSE V/S M/S FEDERAL BANK
Court Name: StateCommission
Appelant Advocate NARAYAN R
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSIONTHIRUVANANTHAPURAMRevision Petition No. RP/30/2023( Date of Filing : 10 Apr 2023 )(Arisen out of Order Dated 17/01/2023 in Case No. CC/142/2022 of District Palakkad)1. M/S FEDERAL BANKKALLADIKODE BRANCH PALAKKAD ...........Appellant(s)V...
Case Number: 30
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Date of Filing: 10-04-2023
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Date of Upload: 01-07-2023
Federal Bank V/S Liji Sunny
Court Name: Idukki
Appelant Advocate
Respondant Advocate
DATE OF FILING : 27/11/2020IN THE CONSUMER DISPUTES REDRESSAL COMMISSION, IDUKKIDated this the 16th day of May 2023Present : SRI.C.SURESHKUMAR PRESIDENT SMT.ASAMOL P. MEMBER SRI.AMPADY K.S. MEMBERCC NO.167/2020BetweenComplainant : Ammu Unnikrishanan (Nithya), Block No.484, Kallar...
Case Number: 174
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Date of Filing: 07-12-2021
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Date of Upload: 05-06-2023
Federal Bank V/S Sunny Devasia
Court Name: Idukki
Appelant Advocate
Respondant Advocate
DATE OF FILING :07/12/2021IN THE CONSUMER DISPUTES REDRESSAL COMMISSION, IDUKKIDated this the 23rd day of May 2023Present :SRI.C.SURESHKUMAR PRESIDENTSMT.ASAMOL P. MEMBER SRI.AMPADY K.S. MEMBER CC NO.173/2021BetweenComplainant :1 . Sunny Devasia, Residing at Poothakuzhiyil House...
Case Number: 173
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Date of Filing: 07-12-2021
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Date of Upload: 05-06-2023
Federal Bank Limited V/S Vince Jose
Court Name: Palakkad
Appelant Advocate M.P. Ravi and Sruthy V.R
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, PALAKKAD Near District Panchayath Office, Palakkad - 678 001, KeralaComplaint Case No. CC/142/2022( Date of Filing : 08 Aug 2022 )1. Vince JoseS/o. Joseph P.K, Puthuparambil Veedu, Payapullu, Palakkayam Post, Mannarkkad Taluk, Pala...
Case Number: 142
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Date of Filing: 08-08-2022
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Date of Upload: 23-05-2023
Branch Manager, Federal Bank Ltd.,Tulasipal Branch V/S Aswini Kumar Naik
Court Name: Anugul
Appelant Advocate Md. Azad
Respondant Advocate Satya Sundar Mohapatra
OFFICE OF THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONANGULComplaint Case No. CC/39/2021( Date of Filing : 19 Apr 2021 )1. Aswini Kumar NaikAt-Haladibahali,Dhenkanal-759121DhenkanalOdisha...........Complainant(s)Versus1. Branch Manager, Federal Bank Ltd.,Tulasipal BranchAt...
Case Number: 39
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Date of Filing: 19-04-2021
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Date of Upload: 17-05-2023
Federal Bank Of India V/S Mr Dhruba Saha
Bank Of India Bank Of India Federal Bank
Court Name: Birbhum
Appelant Advocate Self
Respondant Advocate Joy Roy
JUDGEMENTDISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION,BIRBHUMCHANDNIPARA, PO AND PS - SURI,BIRBHUM, PIN - 731101,WEST BENGALComplaint Case No. CC/69/2022( Date of Filing : 22 Jul 2022 )1. Mr Dhruba SahaBolpur,Birbhum...........Complainant(s)Versus1. Federal Bank Of IndiaP.B no...
Case Number: 69
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Date of Filing: 22-07-2022
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Date of Upload: 23-03-2023
Federal Bank V/S Dhanya mol
Court Name: Idukki
Appelant Advocate
Respondant Advocate
DATE OF FILING : 14.9.2021 IN THE CONSUMER DISPUTES REDRESSAL COMMISSION, IDUKKIDated this the 13th day of March, 2023Present :SRI. C. SURESHKUMAR PRESIDENTSMT. ASAMOL P. MEMBERSRI. AMPADY K.S. MEMBERCC NO.126/2021 BetweenComplainant : Dhanyamol, W/o. Gopalakrishnan, Maravatha...
Case Number: 126
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Date of Filing: 14-09-2021
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Date of Upload: 26-04-2023
The Managing Director,M/s Federal Bank Ltd V/S M/s ASK Enterprises ,Balija Sangha Building
Court Name: Tumkur
Appelant Advocate
Respondant Advocate
TUMAKURU DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONIndian Red Cross Building ,1st Floor ,No.F-201, F-202, F-238 ,B.H.Road ,Tumakuru.Complaint Case No. CC/179/2022( Date of Filing : 29 Nov 2022 )1. M/s ASK Enterprises ,Balija Sangha BuildingHorticulture office Road,S.S.Puram,...
Case Number: 179
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Date of Filing: 29-11-2022
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Date of Upload: 30-03-2023
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Common FAQ
Question : Am I eligible to file case against Federal Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Federal Bank ?
Answer : A complaint may be made against Federal Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Federal Bank in Consumer Court in 4 Steps
Filing a complaint against Federal Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Step 1
Contact Federal Bank Customer Care
Before filing a formal complaint, consider contacting Federal Bank's customer care to address the issue. Many complaints can be resolved through direct communication.Federal Bank Customer Care Details
Dial the pan India toll free number 1800-425-1199 Or 1800-420-1199 to avail the services of the Contact Center.Customers from abroad can dial 0484-2630994 or 0484-2630995 or 080-61991199. Executives will be available 24 x 7 to help you. They will divulge information regarding your accounts only after proper identification.
You can also contact us via Email.
For General Queries: contact@federalbank.co.in
For Queries related to FedNet Internet Banking: fednetinfo@federalbank.co.in
Step 2
Contact Federal Bank Nodal Officer
If you are not satisfied with the Federal Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.Federal Bank Nodal Office Details
Bangalore
Dileep B - Senior Vice President
& Zonal Head
Phone : 080-22110054
Email : bgrr@federalbank.co.in
The Federal Bank Ltd, Zonal office
1st Floor, Halcyon Complex, No.9,
St. Marks Road, Bangalore, Karanataka,
PIN -560001
Chennai
Eqbal Manoj - Senior Vice President
& Zonal Head
Phone : 044-28587516
Email : mdsr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Bhattad Tower, Ist Floor, 30,
West Cott Road, Royapettah, Chennai,
Tamil Nadu, PIN -600 014
Ernakulam
Kuriakose Conil - Senior Vice President
& Zonal Head
Phone : 0484-2201177
Email :ekmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Floor, Federal Towers, Marine Drive,
Ernakulam, Kerala,
PIN-682 031
Kolkata
Sabu R S - Senior Vice President
& Zonal Head
Phone :033-68151265 / 68151252
Email : calg@federalbank.co.in
The Federal Bank Ltd, Zonal office
91/A/1, Avani Signature, Park Street,
Kolkata 700016
West Bengal
Kottayam
Binoy Augustine - Senior Vice President
& Zonal Head
Phone :0481-2302329
Email :ktmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Mar Makil Centenary Memorial Building,
S H Mount P O, Kottayam, Kerala,
PIN - 686006
Kozhikode
Regi C V - Vice President
& Zonal Head
Phone :0495-2709600
Email :kkdr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal Towers, 27/97G, Mavoor
Road, Kozhikode, Kerala,
PIN - 673016
Mumbai
Mahesh R - Senior Vice President
& Zonal Head
Phone :022-26566702
Email : bbyg@federalbank.co.in
The Federal Bank Ltd, Zonal office
Laxmi Towers, A-1, 4Th Floor,
Bandra Kurla Complex, Bandra (East),
Mumbai, Maharastra, PIN-400 051
New Delhi
Sasidharan C M - Vice President
& Zonal Head
Phone :011-40733918
Email :ndlr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers, 2/2,West Patel Nagar
New Delhi, West Delhi,
PIN - 110 008
Thiruvananthapuram
Renji Alex - Vice President
& Zonal Head
Phone :0471-2780657
Email :tvmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers
Thiruvanathapuram, Kerala - 695 001
Step 3
Contact Federal Bank Principal Nodal Officer
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to the Principal Nodal Officer:Ms. Shalini Warrier:
Executive Director and Principal Nodal Officer:
CEO's Secretariat, The Federal Bank Ltd.:
Federal Towers, Aluva, Kerala.:
Email : support@federalbank.co.in:
Tel : 0484-2626366
Step 4
If you are dissatisfied with the Federal Bank Principal Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Federal Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Federal Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.