Federal Bank
Federal Bank Customer Care
Address: Federal Bank Ltd, Zonal Office, Federal Towers, 2/2, West Patel Nagar, New Delhi 110008
Email ID: ndlr@federalbank.co.in
Phone No: 18004251199
Website : https://www.federalbank.co.in/
Latest Judgments
Total 238 Consumer Court Cases Against Federal Bank.
The Manager, Federal Bank V/S Susamma James
Court Name: Alappuzha
Appelant Advocate
Respondant Advocate
IN THE CONSUMER DISPUTES REDRESSAL FORUM, ALAPPUZHAPazhaveedu P.O., AlappuzhaComplaint Case No. CC/10/651. Susamma James219, Nina Lane, Stafford, Karthikappally Taluk, Alappuzha...........Complainant(s)Versus1. The Manager, Federal BankHaripad Branch, Karthikappally Taluk, Alappu...
Case Number: 10
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Date of Filing: 12-03-2010
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Date of Upload: 30-06-2015
Federal Bank V/S Mariyamma
Court Name: Kasaragod
Appelant Advocate A.Balakrishnan Nair
Respondant Advocate
C.D.R.F. KasaragodKeralaComplaint Case No. CC/15/241. MariyammaW/o Andunchi, A1 - Ansar Manzil, Belinje, Kundila House, Ethadka PO - 671551KasaragodKerala...........Complainant(s)Versus1. Federal BankThe Manager, Emerald Tower, Kasaragod - 671121KasaragodKerala............Opp.Par...
Case Number: 15
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Date of Filing: 24-01-2015
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Date of Upload: 16-05-2015
Satish Jangra V/S Federal Bank Limited
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSION HARYANA, PANCHKULA Revision Petition No: 29 of 2015Date of Institution: 07.04.2015Date of Decision : 22.07.20151. Federal Bank Limited, 510-513/8, Harpreet Plaza, Opposite Railway Road, G.T. Road, Panipat.2. The Federal Bank, Head Offi...
Case Number: 29
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Date of Filing: 07-04-2015
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Date of Upload: 05-10-2015
Satish Jangra V/S Federal Bank Limited
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSION HARYANA, PANCHKULA Revision Petition No: 30 of 2015Date of Institution: 07.04.2015Date of Decision : 22.07.20151. Federal Bank Limited, 510-513/8, Harpreet Plaza, Opposite Railway Road, G.T. Road, Panipat.2. The Federal Bank, Head Offi...
Case Number: 30
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Date of Filing: 07-04-2015
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Date of Upload: 05-10-2015
The Manager, Federal Bank Ltd, V/S Anu Deep,
Court Name: Kannur
Appelant Advocate
Respondant Advocate
Case Number: 144
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Date of Filing: 08-05-2012
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Date of Upload: 29-04-2015
Federal Bank Ltd. V/S Mrs. Ratna Jaiswal
Court Name: StateCommission
Appelant Advocate Mr. Amit Pachal
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSIONWEST BENGAL11A, Mirza Ghalib Street, Kolkata - 700087Complaint Case No. CC/415/20141. Mrs. Ratna Jaiswal W/o Sangam Jaiswal, 41, Ashu Bose Lane, P.S. & Dist.- Howrah -711 101.2. Mrs. Sarita JaiswalW/o Tarak Nath Jaiswal, 41, Ashu Bose L...
Case Number: 415
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Date of Filing: 18-12-2014
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Date of Upload: 30-03-2015
Manager, Federal Bank V/S Rajagopalan.A.
Court Name: Kasaragod
Appelant Advocate
Respondant Advocate
C.D.R.F. KasaragodKeralaComplaint Case No. CC/12/821. Rajagopalan.A.Oni, Poodamkallu, Rajapuram.Po.KasaragodKerala...........Complainant(s)Versus1. Manager, Federal BankRajapuram Branch, Po.RajapuramKasaragodKerala............Opp.Party(s) BEFORE:HON'BLE MRS. P.RAMADEVI PRESIDENTH...
Case Number: 12
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Date of Filing: 27-03-2012
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Date of Upload: 22-07-2015
Antu Joseph, E Chief Manager, of Federal Bank Limited. V/S SMT. PIYALI NANDY
Court Name: Howrah
Appelant Advocate Mr. Goutam Kr. Mukherjee and SK Jafor Ikbal
Respondant Advocate
...
Case Number: 14
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Date of Filing: 03-06-2014
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Date of Upload: 17-03-2015
M/S FEDERAL BANK LTD V/S MRS.SREELATHA R NAIR
Court Name: Ernakulam
Appelant Advocate SREELAL N WARRIER
Respondant Advocate
...
Case Number: 14
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Date of Filing: 29-05-2014
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Date of Upload: 24-02-2015
THE MANAGER, FEDERAL BANK LTD. V/S K V MATHEW
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
KERALA STATE CONSUMER DISPUTES REDRESSAL COMMISSION SISUVIHARLANE VAZHUTHACAUD THIRUVANANTHAPURAMAPPEAL NO.100/2014JUDGMENT DATED :31.01.2015(Appeal filed against the order in CC.No.186/2011 on the file of CDRF, Kollam order dated : 21.01.2014)PRESENTSRI.K.CHANDRADAS NADAR : JUDI...
Case Number: 14
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Date of Filing: 28-02-2014
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Date of Upload: 07-03-2015
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Common FAQ
Question : Am I eligible to file case against Federal Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Federal Bank ?
Answer : A complaint may be made against Federal Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Federal Bank in Consumer Court in 4 Steps
Filing a complaint against Federal Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Step 1
Contact Federal Bank Customer Care
Before filing a formal complaint, consider contacting Federal Bank's customer care to address the issue. Many complaints can be resolved through direct communication.Federal Bank Customer Care Details
Dial the pan India toll free number 1800-425-1199 Or 1800-420-1199 to avail the services of the Contact Center.Customers from abroad can dial 0484-2630994 or 0484-2630995 or 080-61991199. Executives will be available 24 x 7 to help you. They will divulge information regarding your accounts only after proper identification.
You can also contact us via Email.
For General Queries: contact@federalbank.co.in
For Queries related to FedNet Internet Banking: fednetinfo@federalbank.co.in
Step 2
Contact Federal Bank Nodal Officer
If you are not satisfied with the Federal Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.Federal Bank Nodal Office Details
Bangalore
Dileep B - Senior Vice President
& Zonal Head
Phone : 080-22110054
Email : bgrr@federalbank.co.in
The Federal Bank Ltd, Zonal office
1st Floor, Halcyon Complex, No.9,
St. Marks Road, Bangalore, Karanataka,
PIN -560001
Chennai
Eqbal Manoj - Senior Vice President
& Zonal Head
Phone : 044-28587516
Email : mdsr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Bhattad Tower, Ist Floor, 30,
West Cott Road, Royapettah, Chennai,
Tamil Nadu, PIN -600 014
Ernakulam
Kuriakose Conil - Senior Vice President
& Zonal Head
Phone : 0484-2201177
Email :ekmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Floor, Federal Towers, Marine Drive,
Ernakulam, Kerala,
PIN-682 031
Kolkata
Sabu R S - Senior Vice President
& Zonal Head
Phone :033-68151265 / 68151252
Email : calg@federalbank.co.in
The Federal Bank Ltd, Zonal office
91/A/1, Avani Signature, Park Street,
Kolkata 700016
West Bengal
Kottayam
Binoy Augustine - Senior Vice President
& Zonal Head
Phone :0481-2302329
Email :ktmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Mar Makil Centenary Memorial Building,
S H Mount P O, Kottayam, Kerala,
PIN - 686006
Kozhikode
Regi C V - Vice President
& Zonal Head
Phone :0495-2709600
Email :kkdr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal Towers, 27/97G, Mavoor
Road, Kozhikode, Kerala,
PIN - 673016
Mumbai
Mahesh R - Senior Vice President
& Zonal Head
Phone :022-26566702
Email : bbyg@federalbank.co.in
The Federal Bank Ltd, Zonal office
Laxmi Towers, A-1, 4Th Floor,
Bandra Kurla Complex, Bandra (East),
Mumbai, Maharastra, PIN-400 051
New Delhi
Sasidharan C M - Vice President
& Zonal Head
Phone :011-40733918
Email :ndlr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers, 2/2,West Patel Nagar
New Delhi, West Delhi,
PIN - 110 008
Thiruvananthapuram
Renji Alex - Vice President
& Zonal Head
Phone :0471-2780657
Email :tvmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers
Thiruvanathapuram, Kerala - 695 001
Step 3
Contact Federal Bank Principal Nodal Officer
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to the Principal Nodal Officer:Ms. Shalini Warrier:
Executive Director and Principal Nodal Officer:
CEO's Secretariat, The Federal Bank Ltd.:
Federal Towers, Aluva, Kerala.:
Email : support@federalbank.co.in:
Tel : 0484-2626366
Step 4
If you are dissatisfied with the Federal Bank Principal Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Federal Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Federal Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.