Federal Bank
Federal Bank Customer Care
Address: Federal Bank Ltd, Zonal Office, Federal Towers, 2/2, West Patel Nagar, New Delhi 110008
Email ID: ndlr@federalbank.co.in
Phone No: 18004251199
Website : https://www.federalbank.co.in/
Latest Judgments
Total 245 Consumer Court Cases Against Federal Bank.
Branch Manager Federal Bank V/S P K Sabu
Court Name: Idukki
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM, IDUKKIComplaint Case No. CC/67/2017( Date of Filing : 30 Mar 2017 )1. P K SabuPanathanathu vathikudy IdukkiKerala...........Complainant(s)Versus1. Branch Manager Federal Bank ThopramkudyIdukkiKerala2. The General Manager Rural Planning and Credi...
Case Number: 67
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Date of Filing: 30-03-2017
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Date of Upload: 22-06-2018
The Federal Bank Ltd. V/S Inderjeet Kaur
Court Name: DF-I
Appelant Advocate Satbir Mor
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-I, U.T. CHANDIGARHConsumer Complaint No.:CC/667/2016Date of Institution:19/08/2016Date of Decision:01/05/20181] Inderjeet Kaur wife of Dr. Raminder Singh, resident of House No.3124, Sector 20-D, Chandigarh.2] Dr. Raminder Singh son of Sh...
Case Number: 667
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Date of Filing: 19-08-2016
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Date of Upload: 19-05-2018
The Manager Federal Bank V/S Sasindran M D
Court Name: Idukki
Appelant Advocate Adv.K M Sanu
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM, IDUKKIComplaint Case No. CC/21/2016( Date of Filing : 20 Jan 2016 )1. Sasindran M DMettayil house,Koovakandom P O,Thodupuzha IdukkiKerala...........Complainant(s)Versus1. The Manager Federal BankVelliyamattom P O VelliyamattomIdukkiKerala..........
Case Number: 21
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Date of Filing: 20-01-2016
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Date of Upload: 29-06-2018
FEDERAL BANK V/S JOLLY
Court Name: Ernakulam
Appelant Advocate
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL FORUMERNAKULAMComplaint Case No. CC/17/93( Date of Filing : 27 Feb 2017 )1. JOLLYERNAKULAM...........Complainant(s)Versus1. FEDERAL BANKVARAPUZHA............Opp.Party(s) BEFORE:HON'BLE MR. CHERIAN .K. KURIAKOSE PRESIDENTHON'BLE MR. SHEEN JOS...
Case Number: 17
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Date of Filing: 27-02-2017
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Date of Upload: 21-11-2018
FEDERAL BANK V/S MANOJ
Court Name: Ernakulam
Appelant Advocate
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL FORUMERNAKULAMComplaint Case No. CC/16/661( Date of Filing : 26 Nov 2016 )1. MANOJVENNALA...........Complainant(s)Versus1. FEDERAL BANKKALOOR............Opp.Party(s) BEFORE:HON'BLE MR. CHERIAN .K. KURIAKOSE PRESIDENTHON'BLE MR. SHEEN JOSE ME...
Case Number: 16
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Date of Filing: 26-11-2016
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Date of Upload: 21-11-2018
THE MANAGER,THE FEDERAL BANK LTD V/S JOSEPH C U
Court Name: Kozhikode
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUMKARANTHUR PO,KOZHIKODEComplaint Case No. CC/382/20151. JOSEPH C UCHENAMKULATH HO, MYSORE MALA PO, KODIYATHUR AMSAM 673602 CALICUT...........Complainant(s)Versus1. THE MANAGER,THE FEDERAL BANK LTDMUKKAM BRANCH, MUKKAM PO, 673602............Opp.Part...
Case Number: 382
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Date of Filing: 22-07-2015
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Date of Upload: 19-03-2018
Federal Bank Kalpetta Branch, Represented by its Manager, Federal Bank, Kalpetta Post V/S O.V.Appachan, Oravanamthadathil House, Pallikunnu Post, Wayanad
Court Name: Wayanad
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUMCIVIL STATION ,KALPETTAWAYANAD-673122PHONE 04936-202755Complaint Case No. CC/195/20171. O.V.Appachan, Oravanamthadathil House, Pallikunnu Post, WayanadPallikkunnuWayanadKerala...........Complainant(s)Versus1. Federal Bank Kalpetta Branch, Represen...
Case Number: 195
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Date of Filing: 18-09-2017
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Date of Upload: 09-03-2018
FEDERAL BANK LIMITED. & 2 ORS. V/S M/S. METCO EXPORT INTERNATIONAL
Court Name: NCDRC
Appelant Advocate MR. VIKASH SINGH, MR. PRADHUMAN GOHIL, MR. HARIHARAN & MR. JAIKRITI S. JADEJA
Respondant Advocate MR. P.I. JOSE, MR. VISHWANATH BAHUGUNA & MR. ALOK K. PRASAD
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI FIRST APPEAL NO. 42 OF 2014(Against the Order dated 10/12/2013 in Complaint No. 42/2011 of the State Commission Maharashtra)1. M/S. METCO EXPORT INTERNATIONALHAVING ITS OFFICE AT MATOSHREE RESIDENCY, A/2, GROUND FLOOR, PRAT...
Case Number: 42
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Date of Filing: 13-01-2014
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Date of Upload: 16-03-2018
Federal Bank Ltd. Silchar Branch V/S Musstt. Nur Khatun Mazumder
Court Name: Cachar
Appelant Advocate Abdul Hai
Respondant Advocate Sibdas Dutta
Heading1Heading2Complaint Case No. CC/2/2012 1. Musstt. Nur Khatun MazumderVill- Neairgram Pt-I, P/O- Neairgram. P/S- SilcharCacharAssam...........Complainant(s)Versus1. Federal Bank Ltd. Silchar BranchShyamaprasad Road Shillong patty Sichar-ICacharAssam2. Senoir Manager, Fedral ...
Case Number: 2
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Date of Filing: 12-01-2012
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Date of Upload: 03-02-2018
Federal Bank Ltd. Silchar Branch V/S Nurul Huda Mazumder
Court Name: Cachar
Appelant Advocate Abdul Hai Laskar
Respondant Advocate Sibdas Dutta
Heading1Heading2Complaint Case No. CC/20/20121. Nurul Huda MazumderVill- Kanakpur Pt-I, P/O- Kanakpur, Silchar. Cachar.CacharAssam...........Complainant(s)Versus1. Federal Bank Ltd. Silchar BranchShyamaprasad Road, Shillonpatty, Silchar, Cachar.CacharAssam2. Senior Manager, Feder...
Case Number: 20
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Date of Filing: 23-05-2012
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Date of Upload: 03-02-2018
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Common FAQ
Question : Am I eligible to file case against Federal Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Federal Bank ?
Answer : A complaint may be made against Federal Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Federal Bank in Consumer Court in 4 Steps
Filing a complaint against Federal Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Step 1
Contact Federal Bank Customer Care
Before filing a formal complaint, consider contacting Federal Bank's customer care to address the issue. Many complaints can be resolved through direct communication.Federal Bank Customer Care Details
Dial the pan India toll free number 1800-425-1199 Or 1800-420-1199 to avail the services of the Contact Center.Customers from abroad can dial 0484-2630994 or 0484-2630995 or 080-61991199. Executives will be available 24 x 7 to help you. They will divulge information regarding your accounts only after proper identification.
You can also contact us via Email.
For General Queries: contact@federalbank.co.in
For Queries related to FedNet Internet Banking: fednetinfo@federalbank.co.in
Step 2
Contact Federal Bank Nodal Officer
If you are not satisfied with the Federal Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.Federal Bank Nodal Office Details
Bangalore
Dileep B - Senior Vice President
& Zonal Head
Phone : 080-22110054
Email : bgrr@federalbank.co.in
The Federal Bank Ltd, Zonal office
1st Floor, Halcyon Complex, No.9,
St. Marks Road, Bangalore, Karanataka,
PIN -560001
Chennai
Eqbal Manoj - Senior Vice President
& Zonal Head
Phone : 044-28587516
Email : mdsr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Bhattad Tower, Ist Floor, 30,
West Cott Road, Royapettah, Chennai,
Tamil Nadu, PIN -600 014
Ernakulam
Kuriakose Conil - Senior Vice President
& Zonal Head
Phone : 0484-2201177
Email :ekmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Floor, Federal Towers, Marine Drive,
Ernakulam, Kerala,
PIN-682 031
Kolkata
Sabu R S - Senior Vice President
& Zonal Head
Phone :033-68151265 / 68151252
Email : calg@federalbank.co.in
The Federal Bank Ltd, Zonal office
91/A/1, Avani Signature, Park Street,
Kolkata 700016
West Bengal
Kottayam
Binoy Augustine - Senior Vice President
& Zonal Head
Phone :0481-2302329
Email :ktmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Mar Makil Centenary Memorial Building,
S H Mount P O, Kottayam, Kerala,
PIN - 686006
Kozhikode
Regi C V - Vice President
& Zonal Head
Phone :0495-2709600
Email :kkdr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal Towers, 27/97G, Mavoor
Road, Kozhikode, Kerala,
PIN - 673016
Mumbai
Mahesh R - Senior Vice President
& Zonal Head
Phone :022-26566702
Email : bbyg@federalbank.co.in
The Federal Bank Ltd, Zonal office
Laxmi Towers, A-1, 4Th Floor,
Bandra Kurla Complex, Bandra (East),
Mumbai, Maharastra, PIN-400 051
New Delhi
Sasidharan C M - Vice President
& Zonal Head
Phone :011-40733918
Email :ndlr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers, 2/2,West Patel Nagar
New Delhi, West Delhi,
PIN - 110 008
Thiruvananthapuram
Renji Alex - Vice President
& Zonal Head
Phone :0471-2780657
Email :tvmr@federalbank.co.in
The Federal Bank Ltd, Zonal office
Federal towers
Thiruvanathapuram, Kerala - 695 001
Step 3
Contact Federal Bank Principal Nodal Officer
If your complaint has not been handled properly or there has been a delay in resolving the issue to your satisfaction, please escalate to the Principal Nodal Officer:Ms. Shalini Warrier:
Executive Director and Principal Nodal Officer:
CEO's Secretariat, The Federal Bank Ltd.:
Federal Towers, Aluva, Kerala.:
Email : support@federalbank.co.in:
Tel : 0484-2626366
Step 4
If you are dissatisfied with the Federal Bank Principal Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Federal Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Federal Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.