DCB Bank
DCB Bank Customer Care
Address: P.O. Box No. 7643, Malad (West), Mumbai 400064.
Email ID: customercare@dcbbank.com
Phone No: 022 6899 7777
Website : https://www.dcbbank.com/
Latest Judgments
Total 108 Consumer Court Cases Against DCB Bank.
Iqbal Singh Branch Manager, DCB Bank Limited V/S Rubi
Court Name: Karnal
Appelant Advocate Babita Rani
Respondant Advocate
BEFORE THE PRESIDENT, DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, KARNAL. Complaint No.297 of 2021 Date of instt. 29.06.2021 Date of Decision: 30.06.2021Rubi wife of Shri Gobinda son of Shri Ram Kishan, resident of Gali no.1, Rajiv Puram, Karnal. …….Complain...
Case Number: 297
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Date of Filing: 29-06-2021
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Date of Upload: 01-07-2021
DCB BANK LTD V/S DHRUV NAVINBHAI THAKKER
Court Name: StateCommission
Appelant Advocate NAVINBHAI R. THAKKER
Respondant Advocate
Case Number: 21
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Date of Filing: 16-03-2021
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Date of Upload: 07-05-2021
DCB BANK LTD V/S BRIJESH A THAKKER
Court Name: StateCommission
Appelant Advocate NAVIN R THAKKER
Respondant Advocate
Case Number: 21
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Date of Filing: 24-03-2021
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Date of Upload: 07-05-2021
DCB Bank Rajkot V/S Murad B. Punjani
Court Name: Rajkot
Appelant Advocate M. B. Kotadiya
Respondant Advocate B. N. Daftari
Case Number: 18
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Date of Filing: 16-11-2018
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Date of Upload: 27-01-2021
Case Number: 400
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Date of Filing: 29-07-2019
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Date of Upload: 18-01-2021
Ram Paul Bajaj V/S DCB Bank and Another
Court Name: StateCommission
Appelant Advocate Ramneet Kaur Sukhija
Respondant Advocate
Case Number: 170
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Date of Filing: 13-03-2020
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Date of Upload: 11-11-2020
Case Number: 78
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Date of Filing: 30-03-2016
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Date of Upload: 11-03-2020
Rajdendra Kumar Bhardwaj S/o Late Shri Jagnath Prasad V/S DCB Bank Ltd.
Court Name: StateCommission
Appelant Advocate Jai Prakash Sharma
Respondant Advocate
Case Number: 1171
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Date of Filing: 07-11-2019
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Date of Upload: 30-01-2020
DCB Bank Ltd. V/S Shailendra Singh
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
CONSUMER DISPUTES REDRESSAL FORUM-VI (DISTT. NEW DELHI),‘M’ BLOCK, 1STFLOOR, VIKAS BHAWAN, I.P.ESTATE,NEW DELHI-110001Case No.C.C./805/2015 Dated: In the matter of:Shailendra SinghHouse No. B- 02Sector Omicron IIGreater NoidaDistrict Gautam Budh Nagar, UP ….....
Case Number: 805
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Date of Filing: 30-11-2015
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Date of Upload: 06-12-2019
DCB Bank Branch V/S Vaseem Ahamed S/o Maruf Ahmad
Court Name: Yamunanagar
Appelant Advocate Anurag Sharma
Respondant Advocate GS Reen
CC No. 200 of 2019Vaseem Ahmad Vs. DCB BankPresent: Sh. Anurag Sharma, Adv. for complainant. Sh. GS Reen, Adv. for respondent. No evidence of the complainant is present, rather complainant with suffered separate statement to withdraw the present complaint on te...
Case Number: 200
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Date of Filing: 29-05-2019
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Date of Upload: 05-11-2019
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Common FAQ
Question : Am I eligible to file case against DCB Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against DCB Bank ?
Answer : A complaint may be made against DCB Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt DCB Bank in Consumer Court in 4 Steps
Filing a complaint against DCB Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Step 1
Contact DCB Bank Customer Care
DCB Customer Care: 022 6899 7777 / 040 6815 7777Email customercare@dcbbank.com
NRI Customers please contact: +91 22 61271000
Email nri@dcbbank.com (For queries related to NRI banking services)
For Demat please email demat@dcbbank.com
For DCB Loans email loans@dcbbank.com
Step 2
Contact DCB Bank Principal Nodal Officer
If, for any reason, our Customer Care Team or the Branch is unable to resolve your concern, or should you not receive a communication from them within 10 working days, you can approach our Principal Nodal Officer at the Corporate & Registered Office:Ms. Preeti Dhar
DCB Bank Limited
6th Floor, Peninsula Business Park,
Tower A, Senapati Bapat Marg,
Lower Parel, Mumbai-400013.
Tel: +91 22 6618 7031
E-mail: nodal.officer@dcbbank.com
Step 3
If you are dissatisfied with the DCB Bank Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
DCB Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against DCB Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.