Club Mahindra, a subsidiary of the Mahindra Group, is a prominent name in the hospitality and vacation ownership industry in India. Established in 1996, Club Mahindra has grown to become one of the largest vacation ownership companies in the country. It offers a unique and memorable vacation experience to its members through a wide network of resorts across various popular tourist destinations in India and abroad. Club Mahindra's commitment to providing high-quality hospitality, luxurious amenities, and a range of family-friendly activities has made it a preferred choice for families and travelers seeking enjoyable and hassle-free vacations. With a focus on creating cherished holiday memories, Club Mahindra continues to set the standard for vacation ownership in India, enabling its members to explore new destinations and create lasting moments with their loved ones.

Club Mahindra Grievance Redressal Process

Level 1 Have a query and want to ask our resolution team for the first time ?

Please send a mail to memberexperience@mahindraholidays.com mentioning your member id, membership name and nature of query in the subject line. In the description box please mention the details of your query clearly. If you want to add any attachments to further elaborate please do so. You can add upto 3 attachments in any query.
You will get an auto-response from our system with a Case Number which has been assigned to your query. Kindly quote this case number in any subsequent emails which you write to us. The Level 1 team will respond to your query within 2 working days.

Level 2
If you are not satisfied with the resolution provided to your query, you can escalate to the next level by writing to ravi_kumar@mahindraholidays.com, Head Centralised Customer Service. Please clearly mention the Case Number which was assigned to your query at Level 1, member id and membership name in the subject line when you escalate to the second level. At this level we accept only cases which have been sent to Level 1 and the Case no. is mentioned clearly in the subject line.
Please mention the specific reason why you are not satisfied with the resolution provided by the Level 1 team in the description box along with any other necessary information which will help us understand better.
The Level 2 team will respond to your mail within 3 working days.

Level 3
If you are not satisfied with the resolution provided to your query by the Level 2 team, you can escalate to the next level by writing to meghana_desai@mahindraholidays.com, Head Grievance Redressal. Please clearly mention the Case Number which was assigned to your query at Level 1, your member id and membership name in the subject line when you escalate to the third level. We accept only cases which have been sent to Level 2 and the Case no. is mentioned clearly in the subject line.
Please mention the specific reason why you are not satisfied with the resolution provided in the description box along with any other necessary information which will help us understand better.
The Level 3 team will respond to your mail within 4 working days.
If you are not satisfied with the resolution provided by the above teams, you may write to Anupam Srivastava (anupam_srivastava@mahindraholidays.com) who is the Chief of Member Experience.
Customer can file Consumer Case against Club Mahindra if not get any responce even after completing the above three level.

Club Mahindra Customer Care Numbers

New Memberships
1800 209 2345
IST - 9:00AM to 9:00PM

Existing members - India
1800 266 8899
24 x 7 Member Support Available

For Existing members - International
+9122 6916 7112
24 x 7 Member Support Available