Citibank
Citibank Customer Care
Address: Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004.
Email ID: NA
Phone No: 1-800-266-2400
Website : https://www.online.citibank.co.in/
Latest Judgments
Total 78 Consumer Court Cases Against Citibank.
Shagun Sarees V/S Citibank N.A. Bhagwati Bhawan
Court Name: StateCommission
Appelant Advocate Pramod Kumar
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL COMMISSION,RAJASTHAN,JAIPUR BENCH NO.1FIRST APPEAL NO: 1052/2016 ICICI Bank Ltd., EDU Section through Manager, Upasana Tower, Near Ahinsa Circle, C-Scheme,Jaipur & ors.Vs.Shagun Sarees through Prop. Lakshmi Swaroop Mundra r/o 670 Adarsh ...
Case Number: 298
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Date of Filing: 14-03-2017
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Date of Upload: 13-09-2017
Citibank N.A. V/S Mrs. Monalisa Mitra
Court Name: Kolkata-I(North)
Appelant Advocate
Respondant Advocate
Consumer Disputes Redressal Forum, Kolkata - I (North)8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.Web-site - confonet.nic.inComplaint Case No. CC/11/851. Mrs. Monalisa MitraFB/51, Narayantala (West), Deshbandhu Nagar, Baguihati, Kolkata-700059.KolkataWest Bengal............
Case Number: 11
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Date of Filing: 10-03-2011
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Date of Upload: 13-07-2017
Citibank N.A. V/S Stanzin Dolma
Court Name: Kolkata-I(North)
Appelant Advocate
Respondant Advocate
Consumer Disputes Redressal Forum, Kolkata - I (North)8B, Nelie Sengupta Sarani, 4th Floor, Kolkata-700087.Web-site - confonet.nic.inComplaint Case No. CC/13/5291. Stanzin DolmaFlat No. 03/B, Tower No. 05, Utsa The Condoville, New Town, Rajarhat, Kolkata-700156.KolkataWB............
Case Number: 13
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Date of Filing: 27-08-2013
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Date of Upload: 02-06-2017
Citibank Mortgages V/S Shweta Jain
Court Name: DF-I
Appelant Advocate Gitish Bhardwaj
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IFinal OrderComplaint Case No. CC/393/20161. Shweta Jainw/o Ajay Jain r/o H.No. 1311/F, Sector 19 Panchkula, Haryana............Complainant(s)Versus1. Citibank MortgagesAnna Salai P.O. Chennai 600002 through its Chairman2. The...
Case Number: 393
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Date of Filing: 30-05-2016
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Date of Upload: 24-02-2017
M/s Citibank N.A & Another V/S Dr Ritesh Gupta
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
`CONSUMER DISPUTES REDRESSAL FORUM-VI (DISTT. NEW DELHI),‘M’ BLOCK, 1STFLOOR, VIKAS BHAWAN, I.P.ESTATE,NEW DELHI-110001Case No.C.C./37/2017 Dated:In the matter of:DR. RITESH GUPTAD-36, Dayanand,Block Shakarpur,New Delhi-110092 ……..COMPLAINANTVERSUS1. C...
Case Number: 37
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Date of Filing: 19-01-2017
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Date of Upload: 21-02-2017
Murari Mohan Sen V/S The Executive Office, Citibank Credit Card Department
Court Name: StateCommission
Appelant Advocate Mr. Prabhat Srivastawa
Respondant Advocate Mr. Anjan Kr. Dutta.
STATE CONSUMER DISPUTES REDRESSAL COMMISSIONWEST BENGAL11A, Mirza Ghalib Street, Kolkata - 700087First Appeal No. FA/1187/2013(Arisen out of Order Dated 27/09/2013 in Case No. Complaint Case No. CC/89/2013 of District Howrah)1. The Executive Office, Citibank Credit Card Departmen...
Case Number: 1187
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Date of Filing: 01-11-2013
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Date of Upload: 11-11-2016
Citibank N.A., V/S Shri Kaushal Popli
Court Name: DF-I
Appelant Advocate Meenakshi Pahwa Adv & Gaurav Saini Adv.
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-I, U.T. CHANDIGARH============Consumer Complaint No:CC/827/2015Date of Institution:14/12/2015Date of Decision:10/11/2016Kaushal Popli S/o Sh. Kailash Chander Popli, R/o H.No.2326, Sector 23-C, Chandigarh.…………&...
Case Number: 827
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Date of Filing: 14-12-2015
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Date of Upload: 17-11-2016
M/s Citibank V/S Chinmayi V.S
Court Name: Bangalore 2nd Additional
Appelant Advocate S.Krishnaswamy
Respondant Advocate
Case Number: 333
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Date of Filing: 27-02-2016
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Date of Upload: 05-08-2016
1. Authorised Officer Citibank V/S B. Ravinder Prasad Srivastava S/o Sri R. Bhim Pershad aged about 49 Years,
Court Name: Hyderabad-II
Appelant Advocate M/s. N. Vinesh Raj
Respondant Advocate S. Nagesh Reddy
Case Number: 131
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Date of Filing: 26-02-2013
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Date of Upload: 04-01-2016
1. Authorized Officer, Citibank Queen Plaza, V/S B. Ravinder Prasad Srivastava S/o Sri R. Bhim Pershad age about 49 Years,
Court Name: Hyderabad-II
Appelant Advocate M/s. N. Vinesh Raj
Respondant Advocate M/s. S. Nagesh Reddy
Case Number: 215
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Date of Filing: 21-03-2013
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Date of Upload: 04-01-2016
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Common FAQ
Question : Am I eligible to file case against Citibank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Citibank ?
Answer : A complaint may be made against Citibank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Citi Bank in Consumer Court
Filing a complaint against Citi Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Note
Citi India consumer banking customers are now served by Axis Bank. Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769). Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile® App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.More Cases no Citi Bank | More Cases no City Bank
Step 1
Contact Citi Bank Customer Care
1800 267 2425 (To block card/unauthorized transaction)1800 266 2400 (Grievance Redressal 10am-6pm Mon-Sat)
1860 210 2484 (24*7 Customer care-Credit Cards/ Citibanking/ Suvidha/ Loans*)
70655 52484 (Missed call no.- To get registered for WhatsApp banking)
Step 2
Contact Citi Bank Nodal Officer
If you are not satisfied with the Citi Bank customer care response, you can escalate the issue to the Nodal Officer by sending a written complaint.Citi Bank Nodal Office Details
Andhra Pradesh & Telengana.
Citibank N.A., Unit No. 1,
Apurupa Silpi, Survey No. 124,
Gachibowli Village,
Serilingampally Mandal,
Hyderabad - 500 032.
Tele : 04066017109
Email : regionalnodalofficer.south@citi.com
Karnataka.
Citibank N.A.,
5 M. G. Road, Bengaluru - 560 001.
Tele : 08067739326
Email : regionalnodalofficer.south@citi.com
Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar & Ambala Districts of Haryana.
Citibank N.A., Unit No. 1,
Sector 8C, Madhya Marg,
Chandigarh - 160 009.
Tele : 01726650934
Email : regionalnodalofficer.south@citi.com
Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), & the districts of Ghaziabad and Gautam Budh Nagar of U.P
Level 1, Gurmehar,
A-12, Ring Road,
South Extension Part-I,
New Delhi - 110049.
Tele : 01204396555
Email : regionalnodalofficer.south@citi.com
Maharashtra and Goa.
Citibank
Times Square IT park, Wing B,
Unit No 1, Andheri - Kurla Rd,
Marol, Andheri East, Mumbai - 400059.
Tele : 02242142651
Email : regionalnodalofficer.west@citi.com
Tamil Nadu, Puducherry & Andaman and Nicobar.
Citibank
7th Floor, Acropolis, No. 148,
Dr. Radhakrishnan Salai,
Mylapore, Chennai - 600 004.
Tele : 04466890076
Email : regionalnodalofficer.south@citi.com
Orissa, West Bengal and Sikkim.
9 Brabourne Road, Kolkata - 700001.
Tele : 03344095002
Email : regionalnodalofficer.east@citi.com
Gujarat, Dadra & Nagar Haveli, Daman and Diu and Bhopal.
Ground Floor, Kalapurnam,
Nr. Municipal market,
C G Road, Ahmedabad - 380009.
Tele : 02242142651
Email : regionalnodalofficer.west@citi.com
Uttar Pradesh & Uttaranchal.
Citibank
Amren House, 17/1,
Ashok Marg,
Lucknow - 226001.
Tele : 05224031203
Email : regionalnodalofficer.north@citi.com
Kerala, Lakshadweep, Puducherry (only Mahe Region).
9 38/1581 Fotofast House, M G Road,
Ernakulam, Kochi - 682 035.
Tele : 04844196530
Email : regionalnodalofficer.south@citi.com
Rajasthan
Ground floor,
Bhagwati Bhawan, Near Government
Hostel Crossing, M I Road,
Jaipur - 302001.
Tele : 01414053301
Email : regionalnodalofficer.north@citi.com
Step 3
If you are dissatisfied with the Citi Bank Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Citi Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Citi Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.