Central Bank Of India

Central Bank Of India Customer Care

Address: Chander Mukhi, Nariman Point Mumbai – 400 021 Tel.: 022 – 6638 7777

Email ID: complaints@centralbank.co.in

Phone No: 1800221911

Website : https://www.centralbankofindia.co.in/

Latest Judgments

Total 2925 Consumer Court Cases Against Central Bank Of India.

West Bengal

CENTRAL BANK OF INDIA V/S SMT. BINA RANI ROY CHOUDHURY

Bank Of India   Bank Of India   Central Bank Of India  

Court Name: Siliguri

Appelant Advocate BAR ASSOCIATION

Respondant Advocate

District Consumer Disputes Redressal Forum, SiliguriKshudiram Basu Bipanan Kendra (2nd Floor)H. C. Road, P.O. and P.S. Prodhan Nagar,Dist. Darjeeling.Complaint Case No. CC/16/86( Date of Filing : 09 Aug 2016 )1. SMT. BINA RANI ROY CHOUDHURYW/O DULAL CHANDRA ROY CHOYUDHURY,R/O S.P...

Case Number: 16

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Date of Filing: 09-08-2016

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Date of Upload: 22-03-2024

Uttar Pradesh

CENTRAL BANK OF INDIA V/S KRISHNA KUMAR SAXENA

Bank Of India   Bank Of India   Central Bank Of India  

Court Name: Lucknow-II

Appelant Advocate NARENDRA KUMAR SINGH

Respondant Advocate

Case Number: 115

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Date of Filing: 24-02-2016

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Date of Upload: 20-03-2024

Haryana

Central Bank Of India V/S Sukhchan Singh

Bank Of India   Bank Of India   Central Bank Of India  

Court Name: Fatehabad

Appelant Advocate Satpal Majoka

Respondant Advocate Yogesh Gupta

Case Number: 388

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Date of Filing: 10-09-2019

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Date of Upload: 22-03-2024

Haryana

Central Bank Of India V/S Rajbir Beniwal

Bank Of India   Bank Of India   Central Bank Of India  

Court Name: Fatehabad

Appelant Advocate Pankaj Bansal

Respondant Advocate M.K Dharnia

Case Number: 39

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Date of Filing: 31-01-2020

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Date of Upload: 22-03-2024

Haryana

KAILASH DHAM V/S CENTRAL BANK OF INDIA

Bank Of India   Central Bank Of India  

Court Name: StateCommission

Appelant Advocate ANKUSH GUPTA

Respondant Advocate

STATE CONSUMER DISPUTES REDRESSAL COMMISSION HARYANA, PANCHKULAFirst Appeal No.823 of 2019Date of Institution:04.09.2019Date of final hearing:18.03.2024Date of pronouncement:21.03.2024IN THE MATTER OFPunjab National Bank, a body corporate duly constituted under the Banking Compan...

Case Number: 861

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Date of Filing: 01-10-2019

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Date of Upload: 05-04-2024

Andhra Pradesh

1) The Branch Manager, Central Bank of India and 2 others V/S 1) Sri G. Nageswara Rao and another

Bank Of India   Central Bank Of India  

Court Name: Vizianagaram

Appelant Advocate Sri CH. Praveen Raju

Respondant Advocate

Case Number: 33

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Date of Filing: 27-03-2023

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Date of Upload: 03-04-2024

Circuit Bench Siliguri

DHIRENDRA NATH DAS V/S BRANCH MANAGER CENTRAL BANK OF INDIA

Bank Of India   Bank Of India   Central Bank Of India  

Court Name: StateCommission

Appelant Advocate PIJUSH KANTI GHOSH

Respondant Advocate

SILIGURI CIRCUIT BENCHofWEST BENGAL STATE CONSUMER DISPUTES REDRESSAL COMMISSION2nd MILE, SEVOKE ROAD, SILIGURIJALPAIGURI - 734001Revision Petition No. RP/7/2023( Date of Filing : 28 Jul 2023 )(Arisen out of Order Dated in Case No. CC/17/51 of District Siliguri)1. BRANCH MANAGER ...

Case Number: 7

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Date of Filing: 28-07-2023

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Date of Upload: 13-03-2024

Chhattisgarh

CENTRAL BANK OF INDIA AND OTHER V/S MULCHAND VERMA

Bank Of India   Bank Of India   Central Bank Of India  

Court Name: Bilaspur

Appelant Advocate SHRI SHESWAR DIGRASKAR

Respondant Advocate SHRI HARISH DIXIT

Case Number: 17

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Date of Filing: 12-05-2017

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Date of Upload: 03-04-2024

Madhya Pradesh

CENTRAL BANK OF INDIA V/S VINOD KUMAR

Bank Of India   Bank Of India   Central Bank Of India  

Court Name: StateCommission

Appelant Advocate SH.SURESH INDOREKAR

Respondant Advocate

Case Number: 16

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Date of Filing: 04-10-2016

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Date of Upload: 12-03-2024

Madhya Pradesh

CENTRAL BANK OF INDIA RAUN BRANCH MANAGER V/S KAMLESH KUMAR SHARMA

Bank Of India   Bank Of India   Central Bank Of India  

Court Name: Bhind

Appelant Advocate VINOD KUMAR DIXIT ADVOCATE

Respondant Advocate

Case Number: 60

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Date of Filing: 25-05-2023

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Date of Upload: 11-03-2024

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Common FAQ

Question : Am I eligible to file case against Central Bank Of India in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Central Bank Of India ?

Answer : A complaint may be made against Central Bank Of India under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Central Bank Of India in Consumer Court

Filing a complaint against Central Bank Of India in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.


About Central Bank Of India

The Central Bank of India, established in 1911, is one of the oldest and largest public sector banks in India. It operates under the ownership of the Indina government. As a central bank, it is responsible for formulating and implementing monetary policies, regulating and supervising financial institutions, and managing the issuance of currency. The bank has a widespread network of branches and ATMs across the nation, contributing to financial inclusion. Central Bank of India has a rich history and continues to be a key player in fostering economic growth and stability in India.


Step 1

Contact Central Bank Of India Customer Care

Before filing a formal complaint in the Consumer Forum, consider approching customer care or the Branch Manager to address the issue. In many cases complaints can be resolved through direct communication.

Central Bank Of India 24/7 Toll-Free Number

Customers facing any issues related to any banking service may contact 24/7 customer care available on the following numbers: 1800221911 , 18002021911

WhatsApp Number

Central Bank Of India also offers a dedicated WhatsApp Number 63-64-861-866. You can send your question directly through WhatsApp.

Card Hotlisting / Card not working

Call : 1800 22 1911
Email : complaints@centralbank.co.in

Failed transaction in ATM/POS/Online

Call : 022 49197313 /15
Email : smatmreversal@centralbank.co.in

UPI and BHIM app help

For technical issues
Call : 1800221911
Email : upisupport@centralbank.co.in

For Reversal/failed transactions
Call : 022-61648613
Email : smtbk2@centralbank.co.in

Debit Card HOTLISING by sending SMS

Send SMS to phone no. 9967533228 as follows:
LOST : For blocking all cards linked to mobile
LOST card no. : For blocking specific card no.
LOSTAccount no. : For blocking card in specific account




Step 2

Contact Central Bank Of India Nodal Officer

If you are not satisfied with the Central Bank Of India customer care response, you can escalate the issue to the nodal officer by sending a written complaint.

Central Bank Of India Nodal Office Details

Zo Ahmedabad

Shri Prashant Deshpande
Tele No : 9422654648 , 079-71786072
Email : Agmoperahmezo@Centralbank.Co.In

Ahmedabad

Shri Rakesh Roshan
Tele No :7567883892
Email : Operahmero@Centralbank.Co.In

Baroda

Shri Nandkishore Verman
Tele No :8860084295
Email : Operbaroro@Centralbank.Co.In



Gandhinagar

Shri C K Garg
Tele No : 9466212988
Email : Operganaro@Centralbank.Co.In

Jamnagar

Shri Sanjay Ghosh
Tele No :9431268589
Email : Operjamnro@Centralbank.Co.In

Rajkot

Shri Dharmraj Kumar
Tele No :9909992087
Email : Operrajkro@Centralbank.Co.In



Surat

Shri Pritesh Shah
Tele No : 9879794069
Email : Opersura@Centralbank.Co.In

Ambikapur

Shri Neeraj Goswami
Tele No :9616366260
Email : Cmoperambica@Centralbank.Co.In

Bhopal

Shri Harishankar Soni
Tele No :7024173565
Email : Operbhopro@Centralbank.Co.In



Chhindwara

Shri C.P. Nandeshwar
Tele No : 8226003800
Email : Cmcreditchhiro@Centralbank.Co.In

Gwalior

Shri N K Mangal
Tele No :7354888663
Email : Recvgwalro@Centralbank.Co.In

Hoshangabad

Shri Prashant Yadav
Tele No :9893773197
Email : Operhoshro@Centralbank.Co.In



Indore

Shri Kamlesh Diwakar
Tele No : 8370012095
Email : Auditindoro@Centralbank.Co.In

Jabalpur

Shri Anil Nayak
Tele No :8226014333
Email : Cmoperjabaro@Centralbank.Co.In

Raipur

Shri G C Dewangan
Tele No :8370019826
Email : Operraipro@Centralbank.Co.In



Indore

Shri Kamlesh Diwakar
Tele No : 8370012095
Email : Auditindoro@Centralbank.Co.In

Jabalpur

Shri Anil Nayak
Tele No :8226014333
Email : Cmoperjabaro@Centralbank.Co.In

Ratlam

Smt Samyuktha Shetty
Tele No :6262603306
Email : Cm2Ratlro@Centralbank.Co.In



Sagar

Shri Manoj Jain
Tele No : 9926133263
Email : Cmopersagaro@Centralbank.Co.In

Shahdol

Shri Mukesh Khare
Tele No :8226012556
Email : Opershahro@Centralbank.Co.In

Chandigarh

Shri C.S. Chugh
Tele No :9988803085
Email : Operchanzo@Centralbank.Co.In



Amritsar

Shri G.L Pandit
Tele No : 9888851878
Email : Operamriro@Centralbank.Co.In

Chandigarh

Shri Ashok Kalra
Tele No :9988690156
Email : Operchanro@Centralbank.Co.In

Jalandhar

Shri N.K. Ahirwar
Tele No :9888825910
Email : Operjalaro@Centralbank.Co.In



Karnal

Shri R.K. Yadav
Tele No : 9179045414
Email : Creditkarnro@Centralbank.Co.In

Ludhiana

Shri Baldev Singh
Tele No :8054209043
Email : Operludhro@Centralbank.Co.In

Rohtak

Shri Pradeep Kandu
Tele No :9370588927
Email : Operrohtro@Centralbank.Co.In



Shimla

Shri J.S. Meena
Tele No : 9547600991
Email : Opershimro@Centralbank.Co.In

Zo Chennai

Shri Satish Talreja
Tele No :9361908924
Email : Agm2Chenzo@Centralbank.Co.In

Chennai

Shri T Choudry
Tele No :7010660417
Email : Operchenro@Centralbank.Co.In



Coimbatore

Shri Kumaravel
Tele No : 8939381222
Email : Opercoimro@Centralbank.Co.In

Kochi

Shri Sadanandan
Tele No :8943332848
Email : Opercochro@Centralbank.Co.In

Madurai

Mrs Nalini Meenakshi
Tele No :8489945253
Email : Drm1Maduro@Centralbank.Co.In



Trichy

Shri U Ambigapathy
Tele No : 9944014425
Email : Opertricro@Centralbank.Co.In

Trivandrum

Shri Anil Babu
Tele No :9633854899
Email : Operthriro@Centralbank.Co.In

Bangalore

Shri Gururajachar
Tele No :9538893712
Email : Cmoperbangro@Centralbank.Co.In



Hyderabad

Shri G V Ramesh
Tele No : 6304903704
Email : Cmoperhydero@Centralbank.Co.In

Vijaywada

Shri M Viswaprasad
Tele No :6304906604
Email : Cmvijaro@Centralbank.Co.In

Hubli

Shri V V S Prasad
Tele No :9538867536
Email : Cm2Hublro@Centralbank.Co.In



Warrangal

Shri Amba Das
Tele No : 6303929009
Email : Cm2Wararo@Centralbank.Co.In

Guntur

Shri P Chandrashekhar Rao
Tele No :6304906606
Email : Cm1Guntro@Centralbank.Co.In

Visakhapatnam

Shri B K Prasad
Tele No :9441829763
Email : Cm1Visaro@Centralbank.Co.In



Zo Delhi

Shri Sujit Kumar
Tele No : 9650104428
Email : Complaintsdelhzo@Centralbank.Co.In

Deharadun

Shri Vimal Kumar
Tele No :8859504254
Email : Armdehrro@Centralbank.Co.In

Delhi-A South

Ms. Nitasha Malik
Tele No :9871758491
Email : Operdelaro@Centralbank.Co.In



Delhi-B North

Shri Anil Thukral
Tele No : 7838788855
Email : Operdelbro@Centralbank.Co.In

Delhi-C Central

Shri S K Bhatt
Tele No :9999729532
Email : Operdelcro@Centralbank.Co.In

Jaipur

Shri Anil Jindal
Tele No :9654005051
Email : Cmoperjaipro@Centralbank.Co.In



Bhubneshwar

Shri Lambodar Behera
Tele No : 7064431301
Email : Operbhubro@Centralbank.Co.In

Coochbihar

Shri Tapan Saha
Tele No :9733209903
Email : Opercoocro@Centralbank.Co.In

Zo Durgapur

Shri Jayanta Das
Tele No :8695624206
Email : Operdurgro@Centralbank.Co.In



North Kolkata

Shri Rajib Bansal
Tele No : 6292191378
Email : Operkolknro@Centralbank.Co.In

Siliguri

Shri Divyendu Sarkar
Tele No :8136037112
Email : Opersiliro@Centralbank.Co.In

South Kolkata

Shri Manoj Kumar Mondal
Tele No :9955440132
Email : Operkolksro@Centralbank.Co.In



Barpeta

Shri Bibhuti Bhusan Jha
Tele No : 9127051573
Email : Operbarpetaro@Centralbank.Co.In

Guwahati

Shri Keshab Rao
Tele No :8886911811
Email : Operguwaro@Centralbank.Co.In

Upper Assam

Shri Manish Dutt
Tele No :8989632211
Email : Operupparo@Centralbank.Co.In



Jalpaiguri

Shri Prem Chand Mullick
Tele No : 9735011006
Email : Operjalpro@Centralbank.Co.In

Bankura

Shri Sumit Kishore
Tele No :9394094370
Email : Operbankro@Centralbank.Co.In

Sambalpur

Shri Kishor Kar
Tele No :7381041471
Email : Opersambro@Centralbank.Co.In



Zo Lucknow

Shri Ankit Srivastava
Tele No : 9340360649
Email : Complaintsluckzo@Centralbank.Co.In

Agra

Smt Shruti Agarwal
Tele No :8859502888
Email : Operagraro@Centralbank.Co.In

Ayodhya

Shri Jitendra Nath
Tele No :9135904891
Email : Operayodro@Centralbank.Co.In



Bareilley

Shri Meenakshi Singh
Tele No : 8303716063
Email : Operbarero@Centralbank.Co.In

Deoria

Shri Sanjay Kumar
Tele No :6388035347
Email : Operdeorro@Centralbank.Co.In

Etawah

Shri Mukesh Mukul
Tele No :7903884450
Email : Operetawro@Centralbank.Co.In



Gorakhpur

Smt Doli Agarwal
Tele No : 9336461805
Email : Opergoraro@Centrallbank.Co.In

Jhansi

Shri Kuldeep Singh
Tele No :7908673906
Email : Operjhanro@Centralbank.Co.In

Kanpur

Shri C M Telang
Tele No :8795816298
Email : Operkanpro@Centralbank.Co.In



Lucknow

Shri Nischal Sahu
Tele No : 9918002150
Email : Operluckro@Centralbank.Co.In

Meerut

Shri Srikant Verma
Tele No :8303713804
Email : Opermeerro@Centralbank.Co.In

Varanasi

Shri Mithilesh Rao
Tele No :9236106769
Email : Opervararo@Centralbank.Co.In



Zo Mumbai

Shri Mithilesh Rao
Tele No : 9236106769
Email : Opervararo@Centralbank.Co.In

Zo Mumbai

Shri P K Das
Tele No :9894462447
Email : Agm2Mmzo@Centralbank.Co.In

Mro

Shri A D Sarkar
Tele No :7602853478
Email : Cmoprmro@Centralbank.Co.In



Msro

Shri A K Jha
Tele No : 8879128470
Email : Cmcreditmsro@Centralbank.Co.In

Panji

Shri Ajeetkumar Kc
Tele No :8148609810
Email : Cmpanro@Centralbank.Co.In

Thane

Shri Jaykumar Singh
Tele No :9049629629
Email : Cmthanro@Centralbank.Co.In



Zo Patna

Shri Vijay Pal Singh Rana
Tele No : 9988690453
Email : Dzmpatnzo@Centralbank.Co.In

Darbhnaga

Shri Satya Narayan Prasad
Tele No :9955899600
Email : Operdarbro@Centralbank.Co.In

Dhanbad

Shri M P Pandit
Tele No :8298199766
Email : Operdhanro@Centralbank.Co.In



Gaya

Shri Dinesh Pd Sinha
Tele No : 7002479155
Email : Opergayaro@Centralbank.Co.In

Katihar

Shri Ajay Prakash Gupta
Tele No :9693910301
Email : Operkaro@Centralbank.Co.In

Motihari

Shri Satis Kumar
Tele No :9534397041
Email : Cmoprmro@Centralbank.Co.In



Muzaffarpur

Shri Sanjay Kumar
Tele No : 8406902283
Email : Opermuzaro@Centralbank.Co.In

Patna

Shri Arun Kr Singh
Tele No :9470076969
Email : Operpatnro@Centralbank.Co.In

Purnea

Shri Rajiv Ranjan Jha
Tele No :9123140698
Email : Operpurnro@Centralbank.Co.In



Ranchi

Shri Satish Kumar
Tele No : 9570900444
Email : Oprrancro@Centralbank.Co.In

Siwan

Shri Sanjay Kumar Sarmah
Tele No :8406902272
Email : Oprsiwaro@Centralbank.Co.In

Zo Pune

Shri Manoj Kumar Singh
Tele No :9607046667
Email : Operpunezo@Centralbank.Co.In



Ahmednagar

Shri Alok Kumar
Tele No : 7350087212
Email : Opernagaro@Centralbank.Co.In

Akola

Shri Dyaneshwar Tapre
Tele No :7798881424
Email : Operakolro@Centralbank.Co.In

Amravati

Shri Shekhar Dhongade
Tele No :9619600961
Email : Cm1Amraro@Centralbank.Co.In



Aurangabad

Shri Prakash M Shende
Tele No : 8390903463
Email : Operauraro@Centralbank.Co.In

Jalgaon

Shri Rupesh Kumar Sharma
Tele No :8294514221
Email : Cmoperjalgro@Centralbank.Co.In

Nagpur

Shri Milind Tare
Tele No :7262099444
Email : Opernagpro@Centralbank.Co.In



Nasik

Shri Kamal S Ramnani
Tele No : 7798986454
Email : Opernasiro@Centralbank.Co.In

Pune

Ms C S Geeta
Tele No :9923200364
Email : Drmpunero@Centralbank.Co.In

Solapur

Ms Pratibha Badurkar
Tele No :8879794550
Email : Cmopersolaro@Centralbank.Co.In




Step 3

If you are dissatisfied with the Central Bank Of India Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Central Bank Of India Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 4

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Central Bank Of India.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.