Procedure to File Complaint againt Bank Of India in Consumer Court

Filing a complaint against Bank Of India in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.

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About Bank Of India

Bank of India, established in 1906, stands as one of India's oldest and most esteemed public sector banks. With a rich heritage spanning over a century, it has played an instrumental role in shaping the country's banking landscape. Bank of India has a vast network of branches and ATMs both domestically and internationally, offering an extensive range of financial services to individuals, businesses, and institutions. The bank is renowned for its commitment to financial inclusion, technological innovation, and customer-centric approach, making it a preferred choice for millions of customers. It provides an array of services, including retail and corporate banking, international banking, wealth management, and digital banking solutions. Bank of India's legacy of trust, stability, and contribution to the nation's economic growth solidifies its position as a cornerstone of India's banking sector.

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Step 1

Contact Bank Of India Customer Care

Before filing a formal complaint, consider contacting Bank Of India's customer care to address the issue. Many complaints can be resolved through direct communication.

Bank of India Customer Care

Customers can contact the following Bank Of India customer care numbers to report their complaint.
1800 220 229
1800 103 1906
(022) – 40919191 (Chargeable)
Landline: 022-66684444

Bank of India Credit Card Customer Care

All types of Enquiry Toll-Free: 1800 220 088
Land Line : (022) 40426005/40426006

Hot Listing (Deactivating Card)

Toll-Free: 1800 220 088
Land Line : (022)40426005/40426006

Merchant Enrolment : (022)61312937

Bank of India Customer Care Email IDs

Bank of India customers can choose email option to contact the bank for your grievances or complaints on the following email IDs:

For general enquiry you can email the bank on the below email ID:

BOI.CallCentre@bankofindia.co.in

For Credit or Debit cards, you can mail on the below email ID:

boi.customerservices@oberthur.com

For hotlisting or deactivating the card, you can mail on the below email ID:

PSS.Hotcard@fisglobal.com

For RTGS related issues, you can mail on the below email ID:

Rtgs.boi@bankofindia.co.in

For NEFT related issues, customers can email on below email ID:

Boi.neft@bankofindia.co.in

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Step 2

Contact Bank Of India Nodal Officer

If you are not satisfied with the Bank Of India customer care response, you can escalate the issue to the nodal officer by sending a written complaint.

Bank Of India Nodal Office Details

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Step 3

If you are dissatisfied with the Bank Of India Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Bank Of India Ombudsman List

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We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases

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Step 4

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Bank Of India.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.