Bank Of Baroda
Bank Of Baroda Customer Care
Address: Baroda Bhavan 7th Floor, R.C. Dutt Road, Vadodara – 390 007, (Gujarat) India.
Email ID: gm.ops.ho@bankofbaroda.com
Phone No: 18002584455 | 18001024455
Website : www.bankofbaroda.in
Latest Judgments
Total 3942 Consumer Court Cases Against Bank Of Baroda.
Case Number: 451
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Date of Filing: 02-08-2013
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Date of Upload: 26-06-2015
Case Number: 415
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Date of Filing: 11-07-2013
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Date of Upload: 29-06-2015
Case Number: 371
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Date of Filing: 01-01-2011
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Date of Upload: 29-06-2015
BANK OF BARODA V/S SHAHUL HAMEED
Court Name: Ernakulam
Appelant Advocate ARUN VALANCHERY
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL FORUMERNAKULAMComplaint Case No. CC/13/1151. SHAHUL HAMEEDRAZEEN VILLA CHITHRAPUZHA ROAD IRIMPANAM P.O.,ERNAKULAM-682 309...........Complainant(s)Versus1. BANK OF BARODAPATHANAMTHITTA BRANCH REPRESENTED BY ITS BRANCH MANAGER,PATHROSE MATHAI ...
Case Number: 13
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Date of Filing: 13-02-2013
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Date of Upload: 13-07-2015
BANK OF BARODA V/S OMPRAKASH SONI
Court Name: Jodhpur-II
Appelant Advocate RAJU
Respondant Advocate LALIT VYAS
Case Number: 989
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Date of Filing: 01-05-2012
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Date of Upload: 15-06-2015
Bank of Baroda through Branch manager V/S Rakesh kumar churvedi s/o sant lal churvedi
Court Name: StateCommission
Appelant Advocate Vimal Sharma
Respondant Advocate
Case Number: 842
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Date of Filing: 16-09-2014
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Date of Upload: 16-06-2015
Bank Of Baroda V/S Angoori Devi
Court Name: StateCommission
Appelant Advocate R K Gupta
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSION, UPC-1 Vikrant Khand 1 (Near Shaheed Path), Gomti Nagar Lucknow-226010Execution Application No. E/2014/06In1. Angoori Devi a...........Appellant(s)Versus1. Bank Of Baroda a...........Respondent(s) BEFORE:HON'BLE MR. JUSTICE Virendra Si...
Case Number: 2014
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Date of Filing: 29-01-2014
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Date of Upload: 17-08-2015
Case Number: 12
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Date of Filing: 17-02-2011
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Date of Upload: 18-05-2015
Sanjay Sahani V/S Bank of Baroda
Court Name: StateCommission
Appelant Advocate Sanjay Verma
Respondant Advocate Vinay Sankar
STATE CONSUMER DISPUTES REDRESSAL COMMISSION, UPC-1 Vikrant Khand 1 (Near Shaheed Path), Gomti Nagar Lucknow-226010First Appeal No. A/2002/636(Arisen out of Order Dated in Case No. of District )1. Bank of Baroda A...........Appellant(s)Versus1. Sanjay SahaniA...........Respondent...
Case Number: 2002
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Date of Filing: 19-03-2002
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Date of Upload: 20-08-2015
Bank Of Baroda V/S Anupam Garg
Court Name: Pilibhit
Appelant Advocate Eshan Gupta
Respondant Advocate Prem Kishor Saxsena
Case Number: 0
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Date of Filing: 04-03-2014
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Date of Upload: 21-05-2015
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Common FAQ
Question : Am I eligible to file case against Bank Of Baroda in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Bank Of Baroda ?
Answer : A complaint may be made against Bank Of Baroda under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Bank Of Baroda in Consumer Court
Filing a complaint against Bank Of Baroda in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
About Bank Of Baroda
Bank of Baroda, often abbreviated as BoB, is one of India's oldest and most respected public sector banks with a rich history dating back to its establishment in 1908. Over the years, it has grown to become a global financial institution, extending its reach beyond Indian borders to serve customers worldwide. BoB is known for its wide network of branches and ATMs across India and a significant international presence, providing a range of banking and financial services to individuals, businesses, and institutions. The bank's commitment to innovation and customer service has made it a trusted partner for millions, offering services in areas such as retail banking, corporate banking, wealth management, and more. With a strong focus on financial inclusion and technological advancement, Bank of Baroda continues to play a pivotal role in India's banking sector while also contributing to the growth and development of the global financial landscape.Step 1
Contact Bank Of Baroda Customer Care
Before filing a formal complaint, consider contacting Bank Of Baroda's customer care to address the issue. Many complaints can be resolved through direct communication.Bank of Baroda 24/7 Toll-Free Number
BOB Customers facing any issues may contact 24/7 customer care available on the following numbers: 18002584455 | 18001024455Bank of Baroda offers a dedicated customer care hotline for individuals holding savings accounts under the Pradhan Mantri Jan Dhan Yojana. This customer support service is available from 6 am to 10 pm. You can reach them at the following number: 1800 102 77 88
Bank of Baroda Missed call services.
For balance inquiry, missed call at 8468 00 1111To get BOB mini statement of your last 5 transactions, missed call at 8468 00 1122
Bank of Baroda Credit Card Customer Care Centre
To block your BOB credit card, call on toll-free number 1800 225 100 (Available 24/7)1800 225 110 (Available From 10:00 AM to 06:30 PM, Monday to Friday)
For credit card PIN and queries related to the application, call the Bank of Baroda customer care number:
1800 223 224 (Available From 10:00 AM to 06:30 PM, Monday to Friday)
You can also your query by email to the following email ID ccb@bobcards.com
Step 2
Contact Bank Of Baroda Nodal Officer
If you are not satisfied with the Bank Of Baroda customer care response, you can escalate the issue to the nodal officer by sending a written complaint.Bank Of Baroda Nodal Office Details
Ahmedabad
Shri. Ajay N. Choksi Dy. General Manager,
Bank of Baroda,
Zonal Office,
6th floor, Bank of Baroda Tower,
Nr. Law Garden, Ellis bridge,
Ahmedabad 380 006 (Gujarat).
Tele No : 079 -26473186
Email : dgm.ngz@bankofbaroda.com
Bengaluru
Shri. Vivek Kumar Chaudhary
Deputy General Manager
Bank of Baroda,
Zonal Office,
2nd Floor, Vijaya Tower, 41/2 MG Road,
Bengaluru-560 001 (Karnataka).
Tele No : 080-25011500
Email : dgm.karap@bankofbaroda.com
Bhopal
Shri. Nilab Chandra Roy
Dy. General Manager
Bank of Baroda,
Zonal Office,
Plot no.202,
Ganga Jamuna Complex,
Maharana.Pratap.
Nagar, Zone-1,
Bhopal-462011 (Madhya Pradesh).
Tele No : 0755-4049032
Email : DZH.mpz@bankofbaroda.com
Bhubaneswar
Shri. Rajeev Krishna
Regional Head,
Bank of Baroda,
Regional Office,
1st Floor, Bivab Gulmohar,
Behera Sahi Nayapalli,
Bhubaneswar – 751012 (Orissa).
Tel No : 0674-2421210
Email : rm.bhubaneswar@bankofbaroda.com
Chandigarh
Shri. Rajay Bhasker
Deputy Zonal Head,
Bank of Baroda,
Zonal Office,
Chandigarh Zone,
Building No. 2, Overbridge Sector 17B,
Chandigarh-160017.
Tele No : 0172-2717324
Email : dzh.chandigarh@bankofbaroda.com
Chennai (I)
Shri Suresh Gajendren
Deputy Zonal Head,
Bank of Baroda,
Zonal Office,
Baroda Pride,
41, Luz Church Road,
Mylapore,
Chennai 600 004 (Tamil Nadu)
Tele No : 044 - 23454337
Email : complaints.sz@bankofbaroda.com
Chennai (II)
Shri Suresh Gajendren
Deputy Zonal Head,
Bank of Baroda,
Zonal Office,
Baroda Pride,
41, Luz Church Road,
Mylapore,
Chennai 600 004 (Tamil Nadu)
Tele No : 044 - 23454337
Email : complaints.sz@bankofbaroda.com
Dehradun
Shri. Netra Mani
Regional Head,
Bank of Baroda,
Regional Office,
410, Indira Nagar Colony,
Dehradun - 248001,
Tele No : 0135-2769952
Email : rm.dehradun@bankofbaroda.com
Guwahati
Shri. Chandan Dutta
Regional Head,
Bank of Baroda,
Regional Office,
G.S. Road,
Guwahati - 781005 (Assam)
Tele No : 0361-2525475
Email : rm.northeast@bankofbaroda.com
Hyderabad
Shri. K Surya Prasad
Deputy Zonal Head,
Bank of Baroda,
Zonal Office, H No. 3-6-289,
Kareem Manzil, Hyderguda,
Hyderabad – 500029 (Telangana)
Tele No : 040 – 23287274
Email : dzh.hyderabad@bankofbaroda.com
Jaipur
Shri. Sudhansu Sekhar Khamari
Deputy General Manager,
Bank of Baroda,
Zonal Office,
Baroda Bhavan,
Plot No. 13, Airport plaza,
Tonk Road, Durgapura,
Jaipur -302018
Tele No : 0141-2727103
Email : dyzm.rz@bankofbaroda.com
Jammu
Shri. Satpal Mehra
Assistant General Manager
Bank of Baroda, Regional Office,
First Floor,Near Longa Devi Mandir,
Town Hall, Amritsar 143001
Tele No : 0183-5192041
Email : rm.amritsar@bankofbaroda.com
Kanpur
Shri. Prem Prakash Sinha
Deputy General Manager,
Bank of Baroda, Zonal Office,
Baroda House, V-23 Vibhuti Khand Nagar
Lucknow 266010
Tele No : 0522- 6677704
Email : dgm.upu@bankofbaroda.com
Kolkata (I)
Ms. Mausumi Mitra
Deputy Zonal Head,
Bank of Baroda, Zonal Office,
Block: GN, Plot No.38/2(5th &6th Floor)
Salt Lake City, Sector – V,
Kolkata – 700 091 (West Bengal)
Tele No : (033) 23401704
Email : dyzm.ez@bankofbaroda.com
Kolkata (II)
Ms. Mausumi Mitra
Deputy Zonal Head,
Bank of Baroda, Zonal Office,
Block: GN, Plot No.38/2(5th &6th Floor)
Salt Lake City, Sector – V,
Kolkata – 700 091 (West Bengal)
Tele No : (033) 23401704
Email : dyzm.ez@bankofbaroda.com
Mumbai (I)
Shri. Sudeep kumar
Deputy Zonal Head, Bank of Baroda,
Zonal Office, Third Floor,
3, Walchand Hirachand Marg,
Ballard pier, Mumbai – 400 001
(Maharashtra).
Tele No : 022-22644998
Email : dzh.ops.gmz@bankofbaroda.com
Mumbai (II)
Shri. Chandra Mani Tripathy
Deputy Zonal Head
Bank of Baroda, Zonal Office,
2nd floor, Sharda Centre, Erandwane,
Pune - 411004 (Maharashtra)
Tele No : 020-25937102
Email : dzh.mgz@bankofbaroda.com
Patna
Shri. Gobinda Biswas
Deputy General Manager,
Bank of Baroda, Zonal Office,
Fourth Floor, Anand Vihar,
West Boring Canal Road,
Patna – 800001(Bihar)
Tele No : 0612-2559500
Email : dgm.bojz@bankofbaroda.com
New Delhi (I)
Shri. Bhawani Shankar Gupta
Deputy General Manager,
Bank of Baroda, Zonal Office,
6th floor, Bank of Baroda Building
16, Sansad Marg
New Delhi - 110 001
Tele No : 011-23329825
Email : dzh.nz@bankofbaroda.com
New Delhi (II)
Shri. Bhawani Shankar Gupta
Deputy General Manager,
Bank of Baroda, Zonal Office,
6th floor, Bank of Baroda Building
16, Sansad Marg
New Delhi - 110 001
Tele No : 011-23329825
Email : dzh.nz@bankofbaroda.com
Raipur
Shri. Amit Banerjee
Assistant General Manager,
Bank of Baroda, Regional Office,
Jeevan Prakash, Jeevan Bima Marg, Pandri,
Raipur-492004 (Chhattisgarh).
Tele No : 0771-4222605
Email : rm.raipur@bankofbaroda.com
Ranchi
Shri. Shankar Mahto
Regional Head, Bank of Baroda,
Regional Office, Ranchi - 834001
Tele No : 6287395610
Email : rm.ranchi@bankofbaroda.com
Shimla
Shri. S. P.S Thomar
Assistant General Manager,
Bank of Baroda, Regional Office,
Sanket Heights, Dogra Commercial Complex,
Bhattakufer, Shimla-171006
Tele No : 0177-2600801
Email : rm.shimla@bankofbaroda.com
Thiruvananthapuram
Shri. Anishkumar Kesavan
Deputy General Manager,
Bank of Baroda,Zonal Office,
KMRL MG Road
Metro Station Complex,
Ernakulam-682035 (Kerala)
Tele No : 0484-2867802
Email : dzh.ekmz@bankofbaroda.com
Step 3
If you are dissatisfied with the Bank Of Baroda Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Bank Of Baroda Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Bank Of Baroda.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.