Bandhan Bank
Bandhan Bank Customer Care
Address: Floors 12-14, Adventz Infinity @5, BN 5, Sector V, Salt Lake City, Kolkata - 700 091
Email ID: customercare@bandhanbank.com
Phone No: 1800-258-8181
Website : https://bandhanbank.com/
Latest Judgments
Total 101 Consumer Court Cases Against Bandhan Bank.
Bandhan Bank & Others V/S Kali Bai
Court Name: Chittaurgarh
Appelant Advocate Sumit Garg
Respondant Advocate None
Case Number: 9
|
Date of Filing: 13-05-2024
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Date of Upload: 23-10-2024
BANDHAN BANK V/S M/S SANSKRUTI SHOPPING ARCADE THROUGH PROPRIETOR PRADEEP KUMAR JAIN
Court Name: Dausa
Appelant Advocate GAURAV JAIN
Respondant Advocate ABHINAV JAIN
Case Number: 177
|
Date of Filing: 29-09-2022
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Date of Upload: 16-10-2024
BANDHAN BANK THROUGH MANAGING DIRECTOR V/S UMESH NIGAM
Court Name: Bhopal
Appelant Advocate RIYA JAISWAL
Respondant Advocate
Case Number: 23
|
Date of Filing: 04-07-2023
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Date of Upload: 03-10-2024
BANDHAN BANK LTD. GODHRA V/S ASMITABEN NARENDRAKUMAR MEHRA
Court Name: Panch Mahals
Appelant Advocate K S Vyas
Respondant Advocate Bhavna Patel
Case Number: 129
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Date of Filing: 14-10-2022
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Date of Upload: 24-09-2024
BANDHAN BANK P LTD. V/S AJAY DINESH SHASHTRI
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
Case Number: 24
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Date of Filing: 22-07-2024
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Date of Upload: 21-09-2024
Branch Manager, Bandhan Bank & Other V/S Amit Kumar Rathore,Advocate
Court Name: Sitapur
Appelant Advocate Ratnesh Dwivedi,Advocate
Respondant Advocate Ashish Gupta,Advocate
Case Number: 107
|
Date of Filing: 07-06-2023
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Date of Upload: 01-10-2024
BANDHAN BANK V/S ARUN GARG
Court Name: Tonk
Appelant Advocate RAIS AHAMAD
Respondant Advocate TEJMAL JAIN
Case Number: 384
|
Date of Filing: 18-10-2019
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Date of Upload: 14-08-2024
Gruh Finance Now as Bandhan Bank V/S Pramod Anant Sondkar
Court Name: Raigad
Appelant Advocate Mahesh S Mhatre
Respondant Advocate
Case Number: 22
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Date of Filing: 17-11-2022
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Date of Upload: 13-08-2024
Bandhan Bank V/S Shah Shashikant Chunilal
Court Name: Kachchh
Appelant Advocate Self
Respondant Advocate V P Alwani
Case Number: 163
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Date of Filing: 07-07-2023
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Date of Upload: 07-08-2024
Nayi Aashaben Manubhai V/S Bandhan Bank Ltd.
Court Name: StateCommission
Appelant Advocate Tirth Nayar
Respondant Advocate 1.MANOJ GOVRANI
Case Number: 1302
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Date of Filing: 20-10-2023
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Date of Upload: 02-08-2024
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Common FAQ
Question : Am I eligible to file case against Bandhan Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Bandhan Bank ?
Answer : A complaint may be made against Bandhan Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Bandhan Bank in Consumer Court in 5 Steps
Filing a complaint against Bandhan Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Step 1
Contact Bandhan Bank Customer Care
Before filing a formal complaint, consider contacting Bandhan Bank's customer care to address the issue. Many complaints can be resolved through direct communication.Bandhan Bank Customer Care Details
Complaints related to Cheque, Interest rates, ATM, Internet Banking, Mobile Banking, you can contact Bandhan Bank 24/7 Customer Care Centre at the following numbers:Customer Care Helpline (Toll free) : 1800-258-8181
Customer Care Number : 033-4409-9090 | 033-6633-3333 | 033-4090-3333
Debit Card Green PIN : 033-6609-6709 | 033-4090-2222
Micro Banking : 033-6826-5200
Head office : 033-6609-0909
Send EMail to Bandhan Bank Customer Service
If you have not received any solution from phone support, the next step is to send an Email to the Bandhan Bank. Collect all relevant documents related to your complaint, including account statements, communication with the bank.Customer Care : customercare@bandhanbank.com
Step 2
Contact Bandhan Bank Nodal Officer
If you are not received any Email response or not satisfied with the Bandhan Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.Bandhan Bank Nodal Office Details
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
Mr. Hardik Gandhi, Cluster
Head, Ahmedabad
Contact No: 7228002011
Email ID :
ch.ahmedabad@bandhanbank.com
Karnataka
Mr Sridhara Purnachandar, Cluster
Head, Bangalore.
Contact No : 7595049265
Email ID :
ch.bangalore@bandhanbank.com
Madhya Pradesh
Mr Vikas Kumar Rathore,
Cluster Head, Bhopal.
Contact No : 7470795004
Email ID :
ch.bhopal@bandhanbank.com
Odisha
Mr. Ashok Kumar Sahu,
Cluster Head Bhubaneshwar.
Contact No : 8114385004
Email ID :
ch.bhubaneshwar@bandhanbank.com
Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
Mr. Ashwani Kumar Dhunna,
Cluster Head Chandigarh.
Contact No : 7595049266
Email ID : ch.chandigarh@bandhanbank.com
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands
Mr Subramanian
V B, Cluster
Head, Chennai.
Contact No : 7540095001
Email ID : ch.chennai@bandhanbank.com
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
Mr Amit Khanna,
Cluster Head, Dehradun.
Contact No : 9076545005
Email ID :ch.dehradun@bandhanbank.com
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura
Mr. Abhay Kumar
Cluster Head Guwahati.
Contact No : No: 7637016001
Email ID : ch.guwahati@bandhanbank.com
Andhra Pradesh and Telangana
Mr Sridhar Pusarla,
Cluster Head, Hyderabad.
Contact No : 7595049268
Email ID : ch.hyderabad@bandhanbank.com
Rajasthan
Mr. Prakash Chand Jain,
Cluster Head Jaipur.
Contact No : 9799165003
Email ID : ch.jaipur@bandhanbank.com
State of Jammu
Mr Rohit Singh Sambyal,
Branch Head, Jammu.
Contact No : 6289517301
Email ID : bh.jammu@bandhanbank.com
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)
Mr. Ankur Pandey
Cluster Head Lucknow.
Contact No : 9903815015
Email ID : ch.lucknow@bandhanbank.com
West Bengal and Sikkim
Mr. Sudipta Talukdar
Vice President
Branch Operations & Customer Service
Contact No : 033-61354545
Email ID : sudipta.talukdar@bandhanbank.com
Districts of Mumbai, Mumbai Suburban and Thane
Mr. Syed Ali Abbas Naqvi
Cluster Head Mumbai.
Contact No : 7400407005
Email ID : ch.mumbai@bandhanbank.com
Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
Mr.Syed Ali Abbas Naqvi
Cluster Head Mumbai.
Contact No : 7400407005
Email ID : ch.mumbai@bandhanbank.com
Bihar
Mr. Anurag Srivastava
Regional Head, Patna.
Contact No : 9839021144
Email ID :rhbb.patna@bandhanbank.com
North, North-West, West, South-West, New Delhi and South districts of Delhi
Mr Anish Roshan
Cluster Head, Delhi
Contact No : 9334388082
Email ID : ch.delhi@bandhanbank.com
Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane)
Mr.Syed Ali Abbas Naqvi
Cluster Head Mumbai.
Contact No : 7400407005
Email ID : ch.mumbai@bandhanbank.com
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
Mr Ashish Goel
Cluster Head,
Delhi South West.
Contact No : 9359320129
Email ID :ch.delhi2@bandhanbank.com
North-East, Central, Shahdara, East and South-East districts of Delhi
Mr Ashish Goel
Cluster Head,
Delhi South West.
Contact No : 9359320129
Email ID :ch.delhi2@bandhanbank.com
Chhattisgarh
Mr Rabindra Panigrahi
Cluster Head, Raipur.
Contact No : 7470795006
Email ID : ch.raipur@bandhanbank.com
Jharkhand
Mr Ram Sagar Pandey
Cluster Head, Ranchi.
Contact No : 9065525009
Email ID :ch.ranchi@bandhanbank.com
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).
Mr PPS Prakash
Cluster Head, Kochi.
Contact No : 9567265001
Email ID :ch.kochi@bandhanbank.com
Step 3
Contact Bandhan Bank Principal Nodal Officer
If you are not satisfied with the solution or not received any response from the Nodal Officer within 30 days, you have an option to escalate the issue to the Principal Nodal Officer by sending a written complaint on the below address.Bandhan Bank Principal Nodal Officer Details
Mr. Nand Kumar SinghHead - Banking Operation & Customer Service
Floors 12-14, Adventz Infinity @5,
BN 5, Sector V, Salt Lake City
Kolkata - 700 091
You can also contact at 033-4045-6353
You will get a response within 10 working days.
Step 4
If you are dissatisfied with the Bandhan Bank Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Bandhan Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Bandhan Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.