Axis Bank
Axis Bank Customer Care
Address: Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai - 400 025.
Email ID: customer.service@axisbank.com
Phone No: 18604195555
Website : https://www.axisbank.com/
Latest Judgments
Total 3051 Consumer Court Cases Against Axis Bank.
Axis Bank Ltd. V/S Mr. Nilesh Maruti Kamble
Court Name: Thane
Appelant Advocate Adv. Mahendra M. Kolaskar
Respondant Advocate
जिल्हा ग्राहक तक्रार निवारण मंच, ठाणे .Complaint Case No. CC/358/20141. Mr. Nilesh Maruti KambleG/002, Shiv Darshan Apt., Near Don Bosco School, Rameshwadi, Badlapur, Dist. Thane-421503ThaneMH...........Complainant(s)V...
Case Number: 358
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Date of Filing: 05-06-2014
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Date of Upload: 02-07-2016
Axis Bank Limited V/S Vijesh Bahadur
Court Name: StateCommission
Appelant Advocate In Person
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSION,UNION TERRITORY, CHANDIGARHAppeal No.172 of 2016Date of Institution09.06.2016Date of Decision16.06.2016Vijesh Bahadur son of Jang Bahadur resident of House No.702, Sector 10, Panchkula – 134109. …..Appellant/Complainant ...
Case Number: 172
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Date of Filing: 09-06-2016
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Date of Upload: 28-06-2016
Axis Bank Harda V/S Shanker lal
Court Name: Harda
Appelant Advocate Anil Jaat
Respondant Advocate Dharmend Maheshwari
Case Number: 62
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Date of Filing: 03-09-2015
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Date of Upload: 19-07-2016
AXIS BANK KHANDWA V/S ASHAPURA
Court Name: East Nimar
Appelant Advocate SATISH PANDEY
Respondant Advocate
Case Number: 137
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Date of Filing: 25-07-2015
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Date of Upload: 15-06-2016
The Branch Manager, Axis Bank Ltd., V/S Mr.E.Kumar
Court Name: Thanjavur
Appelant Advocate Mr.R.Udayakumar
Respondant Advocate
Case Number: 9
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Date of Filing: 08-02-2016
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Date of Upload: 16-06-2016
1. M/s. Axis Bank Ltd., V/S Smt. R. Damayanthamma
Court Name: Hyderabad-II
Appelant Advocate M/s. K. Visweswara Rao
Respondant Advocate M/s. Mr. A. Laxmi Narayana
Case Number: 417
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Date of Filing: 17-06-2014
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Date of Upload: 22-06-2016
Axis Bank Pvt Ltd. V/S Nitin Sood
Court Name: StateCommission
Appelant Advocate In Person
Respondant Advocate
Case Number: 16
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Date of Filing: 10-03-2016
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Date of Upload: 25-11-2016
Axis Bank Ltd. V/S Renu Garg
Court Name: Sangrur
Appelant Advocate Shri S.P. Sharma
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, SANGRUR Complaint no. 784 Instituted on: 05.08.2015 Decided on: 09.06.2016Renu Garg wife of Shri Prem Chand Garg, resident of House No.536, Street No.3-B, Mehal Mubarak Colony, Sangrur. &hell...
Case Number: 784
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Date of Filing: 05-08-2015
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Date of Upload: 14-06-2016
Axis Bank Ltd. V/S Ankush Garg
Court Name: Sangrur
Appelant Advocate Shri S.P. Sharma
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, SANGRUR Complaint no. 785 Instituted on: 05.08.2015 Decided on: 09.06.2016Ankush Garg son of Shri Prem Chand Garg, resident of House No.536, Street No.3-B, Mehal Mubarak Colony, Sangrur. &hell...
Case Number: 785
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Date of Filing: 05-08-2015
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Date of Upload: 14-06-2016
MANAGER AXIS BANK LTD V/S SANTOSH AGRAWAL
Court Name: Rewa
Appelant Advocate UMESH SINGH
Respondant Advocate PK PANDEY
Case Number: 57
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Date of Filing: 08-06-2016
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Date of Upload: 08-06-2016
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Common FAQ
Question : Am I eligible to file case against Axis Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Axis Bank ?
Answer : A complaint may be made against Axis Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Axis Bank in Consumer Court in 4 Steps
Filing a complaint against Axis Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Step 1
Contact Axis Bank Customer Care
Before filing a formal complaint, consider contacting Axis Bank's customer care to address the issue. Many complaints can be resolved through direct communication.Axis Bank Customer Care Details
Complaints related to Cheque, Interest rates, ATM, Internet Banking, Mobile Banking, you can contact Axis Bank 24/7 Customer Care Centre at the following numbers:1860-419-5555
1860-500-5555
For NRI Customers
USA : 1855 205 5577Saudi Arabia : 800 850 0000
UK : 0808 178 5040
UAE : 8000 3570 3218
Singapore : 800 1206 355
Qatar : 00 800 100 348
Canada : 1855 436 0726
Bahrain : 800 11 300
Australia : 1800 153 861
Non-Toll-Free : +91 40 67174100
Step 2
Contact Axis Bank Nodal Officer
If you are not satisfied with the Axis Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.Axis Bank Nodal Office Details
Orissa
Mr. Ajit Kumar Tripathy
Phone : 0674-2598912
Plot no.1, Ground Floor,
Nandighosh Estates, Bapujinagar,
Bhubaneswar – 751009
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura
Mr. Munindra Nath Bharali
Phone : 0674-2598912
Administrative Office, Chibber,
House, 3rd Floor,
Guwahati – Assam 781 005
Bihar and Jharkhand
Dr. Abhay Kumar Deepak
Phone : 0612-2271222
1st Floor, Pataliputra Colony Main Road
Opposite Sai Mandir Patna – 800013
Delhi, Haryana, Jammu and Kashmir and Ghaziabad District of Uttar Pradesh
S N. Bhattacharya
Phone : 0120 – 6210005
Axis House, Plot No- 1-14,
Tower T1, 5th Floor,
Jaypee Greens Wish Town,
Sector 128, Noida – 201304 ( UP)
Rajasthan
Mr. Manoj Dikshit
Phone : 0141-4076752
1st Floor, Shanti Towers,
Hawa Sadak, B-115,
Civil Lines, Jaipur-302006
Himachal Pradesh, Punjab, and Chandigarh
Mr. Rakesh Langar
Phone :0172-5037181
2nd Floor, SCO – 369 & 370,
Sector – 34 A, Chandigarh – 160022
Uttarakhand and Uttar Pradesh (excluding Ghaziabad)
Mr. Tuhin Sarkar
Phone :0522-4917202
1st Floor, U P Co-Operative Bank
Building, 2, M G Marg,
Hazratganj, Lucknow – 226001.
Tamil Nadu, Pondicherry and Andaman Nicobar Islands
Mr. G. Raghavan
Phone : 044-28285966
82, 3rd Floor,
Dr. Radhakrishnan Salai,
Mylapore, Chennai – 600004
Karnataka
Mr. S. Shankara
Phone :080-23000410
No. 41, Sheshadri Road,
Anand Rao Circle,
Bangalore – 560 009
Andhra Pradesh
Mr. P. B. Kumar
Phone :040-27540060
Abhinandan Towers,
6-3- 249/3, Road No 1,
Banjara Hills,
Hyderabad – 500034
Kerala and Lakshadweep
Mr. Sudheesh Menon
Phone : 0484-4422089
41/418, 5 Floor,
Chicago Plaza,
Rajaji Road, Ernakulam,
Kochi – – 682 035
Maharashtra and Goa
Mr. Alok Srivastava
Phone :022-45051296
Mumbai Circle Office,
2nd Floor, Corporate Park II,
Behind Swastik Park,
Sion Trombay Road,
Chembur East, Mumbai -400071
Gujarat, Dadra and Nagar Haveli & Daman and Diu
Mr. P Krishnamoorthy
Phone :079 -40225140
Shivalik – Ishan,
3rd Floor, Near C. N. Vidyalaya,
Ambavadi, Ahmedabad – 380015
Madhya Pradesh and Chhattisgarh
Mr. D. B. Kiran
Phone :0755 – 4097920
2nd Floor, “The Infinity”,
Near Hotel Tulsi Exotica,
M.P.Nagar, Zone – II,
Bhopal – 462011
Step 3
Contact Axis Bank Principal Nodal Officer
If you are not satisfied with the solution or not received any response from the Nodal Officer within 30 days, you have an option to escalate the issue to the Principal Nodal Officer by sending a written complaint on the below address.Axis Bank Principal Nodal Officer Details
Mr. Gururaja RaoExecutive Vice President
Axis Bank Limited, Corporate Office,
7th floor, Axis House, C-2, Wadia International Centre,
P.B. Marg, Worli, Mumbai – 400 025
You can also contact at 022-022-24252525 / 24253754 / 24254213 / 24254240
or send an email at pno@axisbank.com.
You will get a response within 10 working days.
Step 4
If you are dissatisfied with the Axis Bank Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Axis Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Axis Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.