Axis Bank
Axis Bank Customer Care
Address: Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai - 400 025.
Email ID: customer.service@axisbank.com
Phone No: 18604195555
Website : https://www.axisbank.com/
Latest Judgments
Total 3086 Consumer Court Cases Against Axis Bank.
Axis Bank Ltd. V/S 230/2017 Chunni Lal
Court Name: Ganganagar
Appelant Advocate Mahadev Middha
Respondant Advocate
Case Number: 17
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Date of Filing: 22-05-2017
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Date of Upload: 23-08-2017
The Branch Manager Axis Bank Ltd V/S Makkal Desam AgroTech Private Ltd
Court Name: Madurai
Appelant Advocate T.Joseph Jeyakumar
Respondant Advocate M.Senthilkumar
Case Number: 144
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Date of Filing: 04-12-2012
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Date of Upload: 14-09-2017
B M Axis Bank V/S Basant Kumar
Court Name: Rajnandgaon
Appelant Advocate Shri Ghansyam Sahu
Respondant Advocate Shri Ashit Ray
Case Number: 17
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Date of Filing: 22-03-2017
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Date of Upload: 08-09-2017
Branch Manager, Axis Bank Ltd. V/S Chandan Dutta
Court Name: Murshidabad
Appelant Advocate
Respondant Advocate
District Consumer Disputes Redressal ForumBerhampore, Murshidabad.Complaint Case No. CC/77/20151. Chandan DuttaS/O Late Ranjit Kr. Dutta, Vill & PO. Barua, PS. Beldanga, Pin-742189MurshidabadWest Bengal...........Complainant(s)Versus1. Branch Manager, Axis Bank Ltd.Berhampore Bra...
Case Number: 77
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Date of Filing: 18-06-2015
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Date of Upload: 11-08-2017
Case Number: 680
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Date of Filing: 23-09-2016
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Date of Upload: 17-08-2017
Smt. Mita Chowdhury V/S Axis Bank Ltd.
Court Name: StateCommission
Appelant Advocate Mr. Debtanay Banerjee
Respondant Advocate In-Person.
STATE CONSUMER DISPUTES REDRESSAL COMMISSIONWEST BENGAL11A, Mirza Ghalib Street, Kolkata - 700087First Appeal No. A/1167/2016(Arisen out of Order Dated 20/10/2016 in Case No. Complaint Case No. CC/438/2015 of District South 24 Parganas)1. Axis Bank Ltd.207, N.S.C. Bose Road, Toll...
Case Number: 1167
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Date of Filing: 02-12-2016
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Date of Upload: 10-08-2017
BRANCH MANEGER AXIS BANK V/S VARDHMAN ASOCIATS
Court Name: Bilaspur
Appelant Advocate SMT. K.VIJAYA LAXMI
Respondant Advocate SHRI PRASANT GUPTA
Case Number: 16
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Date of Filing: 17-06-2016
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Date of Upload: 01-09-2017
Branch Mananger axis bank V/S lUXMAN DAS SHARMA
Court Name: Damoh
Appelant Advocate Shri Anurag Verma
Respondant Advocate NA
Case Number: 36
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Date of Filing: 11-04-2017
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Date of Upload: 28-07-2018
Smt. Hasi Roy V/S The Branch Head, Axis Bank Ltd.
Court Name: StateCommission
Appelant Advocate Mr. Debtanay Banerjee
Respondant Advocate Mr. Supriyo Kumar Ray.
STATE CONSUMER DISPUTES REDRESSAL COMMISSIONWEST BENGAL11A, Mirza Ghalib Street, Kolkata - 700087First Appeal No. A/387/2016(Arisen out of Order Dated 11/03/2016 in Case No. Complaint Case No. CC/496/2015 of District Kolkata-II(Central))1. The Branch Head, Axis Bank Ltd.Shyambaza...
Case Number: 387
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Date of Filing: 05-05-2016
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Date of Upload: 09-08-2017
Axis Bank Ltd V/S Sri Thomas Ninan
Court Name: StateCommission
Appelant Advocate Mr Binoy Gupta
Respondant Advocate
Case Number: 14
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Date of Filing: 07-10-2014
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Date of Upload: 08-08-2017
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Common FAQ
Question : Am I eligible to file case against Axis Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Axis Bank ?
Answer : A complaint may be made against Axis Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Axis Bank in Consumer Court in 4 Steps
Filing a complaint against Axis Bank in a consumer court involves following a specific procedure to ensure your grievance is addressed appropriately.
Step 1
Contact Axis Bank Customer Care
Before filing a formal complaint, consider contacting Axis Bank's customer care to address the issue. Many complaints can be resolved through direct communication.Axis Bank Customer Care Details
Complaints related to Cheque, Interest rates, ATM, Internet Banking, Mobile Banking, you can contact Axis Bank 24/7 Customer Care Centre at the following numbers:1860-419-5555
1860-500-5555
For NRI Customers
USA : 1855 205 5577Saudi Arabia : 800 850 0000
UK : 0808 178 5040
UAE : 8000 3570 3218
Singapore : 800 1206 355
Qatar : 00 800 100 348
Canada : 1855 436 0726
Bahrain : 800 11 300
Australia : 1800 153 861
Non-Toll-Free : +91 40 67174100
Step 2
Contact Axis Bank Nodal Officer
If you are not satisfied with the Axis Bank customer care response, you can escalate the issue to the nodal officer by sending a written complaint.Axis Bank Nodal Office Details
Orissa
Mr. Ajit Kumar Tripathy
Phone : 0674-2598912
Plot no.1, Ground Floor,
Nandighosh Estates, Bapujinagar,
Bhubaneswar – 751009
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland & Tripura
Mr. Munindra Nath Bharali
Phone : 0674-2598912
Administrative Office, Chibber,
House, 3rd Floor,
Guwahati – Assam 781 005
Bihar and Jharkhand
Dr. Abhay Kumar Deepak
Phone : 0612-2271222
1st Floor, Pataliputra Colony Main Road
Opposite Sai Mandir Patna – 800013
Delhi, Haryana, Jammu and Kashmir and Ghaziabad District of Uttar Pradesh
S N. Bhattacharya
Phone : 0120 – 6210005
Axis House, Plot No- 1-14,
Tower T1, 5th Floor,
Jaypee Greens Wish Town,
Sector 128, Noida – 201304 ( UP)
Rajasthan
Mr. Manoj Dikshit
Phone : 0141-4076752
1st Floor, Shanti Towers,
Hawa Sadak, B-115,
Civil Lines, Jaipur-302006
Himachal Pradesh, Punjab, and Chandigarh
Mr. Rakesh Langar
Phone :0172-5037181
2nd Floor, SCO – 369 & 370,
Sector – 34 A, Chandigarh – 160022
Uttarakhand and Uttar Pradesh (excluding Ghaziabad)
Mr. Tuhin Sarkar
Phone :0522-4917202
1st Floor, U P Co-Operative Bank
Building, 2, M G Marg,
Hazratganj, Lucknow – 226001.
Tamil Nadu, Pondicherry and Andaman Nicobar Islands
Mr. G. Raghavan
Phone : 044-28285966
82, 3rd Floor,
Dr. Radhakrishnan Salai,
Mylapore, Chennai – 600004
Karnataka
Mr. S. Shankara
Phone :080-23000410
No. 41, Sheshadri Road,
Anand Rao Circle,
Bangalore – 560 009
Andhra Pradesh
Mr. P. B. Kumar
Phone :040-27540060
Abhinandan Towers,
6-3- 249/3, Road No 1,
Banjara Hills,
Hyderabad – 500034
Kerala and Lakshadweep
Mr. Sudheesh Menon
Phone : 0484-4422089
41/418, 5 Floor,
Chicago Plaza,
Rajaji Road, Ernakulam,
Kochi – – 682 035
Maharashtra and Goa
Mr. Alok Srivastava
Phone :022-45051296
Mumbai Circle Office,
2nd Floor, Corporate Park II,
Behind Swastik Park,
Sion Trombay Road,
Chembur East, Mumbai -400071
Gujarat, Dadra and Nagar Haveli & Daman and Diu
Mr. P Krishnamoorthy
Phone :079 -40225140
Shivalik – Ishan,
3rd Floor, Near C. N. Vidyalaya,
Ambavadi, Ahmedabad – 380015
Madhya Pradesh and Chhattisgarh
Mr. D. B. Kiran
Phone :0755 – 4097920
2nd Floor, “The Infinity”,
Near Hotel Tulsi Exotica,
M.P.Nagar, Zone – II,
Bhopal – 462011
Step 3
Contact Axis Bank Principal Nodal Officer
If you are not satisfied with the solution or not received any response from the Nodal Officer within 30 days, you have an option to escalate the issue to the Principal Nodal Officer by sending a written complaint on the below address.Axis Bank Principal Nodal Officer Details
Mr. Gururaja RaoExecutive Vice President
Axis Bank Limited, Corporate Office,
7th floor, Axis House, C-2, Wadia International Centre,
P.B. Marg, Worli, Mumbai – 400 025
You can also contact at 022-022-24252525 / 24253754 / 24254213 / 24254240
or send an email at pno@axisbank.com.
You will get a response within 10 working days.
Step 4
If you are dissatisfied with the Axis Bank Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Axis Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 5
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Axis Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.