Aviva Life Insurance
Aviva Life Insurance Customer Care
Address: Aviva Towers, Sector Road, Opposite Golf Course, DLF Phase V, Sector 43, Gurgaon - 122003
Email ID: customerservices@avivaindia.com
Phone No: 1800-103-7766
Website : https://www.avivaindia.com/
Latest Judgments
Total 984 Consumer Court Cases Against Aviva Life Insurance.
Aviva Life Insurance Co. Ltd. V/S Tunk Bahadur
Aviva Life Insurance Life Insurance Life Insurance Insurance
Court Name: DF-II
Appelant Advocate Mr. Varun Chawla, Adv.
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019CONSUMER CASE NO. 564 of 2012 1. Tunk BahadurR/o H.No. 18, Sector 7, Chandigarh ...........Appellant(s)Vs.1. Aviva Life Insurance Co. Ltd.SCO No. 180-181-182, Sector...
Case Number: 564
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Date of Filing: 23-10-2012
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Date of Upload: 30-11--0001
Aviva Life Insurance Co. ltd, V/S Subash Chander
Aviva Life Insurance Life Insurance Life Insurance Insurance
Court Name: DF-II
Appelant Advocate Gaurav Bhardwaj
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019CONSUMER CASE NO. 192 of 2012 1. Subash ChanderR/o # 187/2, Sector 45/A, Chandigarh. ...........Appellant(s)Vs.1. Aviva Life Insurance Co. ltd,SCO 180-182, Sector 9/...
Case Number: 192
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Date of Filing: 17-04-2012
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Date of Upload: 30-11--0001
MANAGERSHREE AVIVA LIFE INSURANCE V/S K L SONI
Aviva Life Insurance Life Insurance Life Insurance Insurance
Court Name: Ahmedabad Addl
Appelant Advocate NILAY DAV
Respondant Advocate H J RAVAL
Case Number: 10
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Date of Filing: 18-12-2010
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Date of Upload: 16-01-2020
M/s Aviva Life Insurance V/S Baldev Chand
Aviva Life Insurance Life Insurance Life Insurance Insurance
Court Name: DF-II
Appelant Advocate
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019EXECUTION APPLICATION NO. 13 of 2013 1. Baldev Chands/o Sh. Chet Ram r/o H.No. 711/3, Bapu dham Colony, Chandigarh ...........Respondent(s) For the Appellant : For...
Case Number: 13
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Date of Filing: 08-04-2013
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Date of Upload: 30-11--0001
HANSA PRAKASH CO. LTD. & 4 ORS. V/S AVIVA LIFE INSURANCE CO. LTD.
Aviva Life Insurance Life Insurance Life Insurance Insurance
Court Name: NCDRC
Appelant Advocate MS. RAMEEZA HAKEEM
Respondant Advocate MR. AMOL CHITALE, MS. PRAGYA BAGHEL & MR. SAILESH KANTHARIA
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI MISCELLANEOUS APPLICATION NO. 231 OF 2013 IN RP/1752/20121. AVIVA LIFE INSURANCE CO. LTD............Appellants(s)Versus1. HANSA PRAKASH CO. LTD. & 4 ORS............Respondent(s) BEFORE: HON'BLE MR. JUSTICE K.S. CHAUDHA...
Case Number: 231
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Date of Filing: 11-04-2013
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Date of Upload: 23-04-2013
Aviva Life Insurance Co. V/S Mrs. Santosh Bansal
Aviva Life Insurance Life Insurance Life Insurance Insurance
Court Name: DF-II
Appelant Advocate Hitender Kansal & Chetan Gupta
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019CONSUMER CASE NO. 28 of 2012 1. Mrs. Santosh BansalR/o # 1008, Sector 9, Panchkula. ...........Appellant(s)Vs.1. Aviva Life Insurance Co. Head Office Aviva Tower, Se...
Case Number: 28
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Date of Filing: 16-01-2012
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Date of Upload: 30-11--0001
Aviva Life Insurance Co. Ltd. V/S Didar Singh
Aviva Life Insurance Life Insurance Life Insurance Insurance
Court Name: DF-II
Appelant Advocate Sandeep Bhardwaj
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019CONSUMER CASE NO. 380 of 2011 1. Didar Singh S/o Ram Singh, R/o Village Bhago Majra, Distt. Mohali, Punjab. ...........Appellant(s)Vs.1. Aviva Life Insurance Co. Ltd...
Case Number: 380
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Date of Filing: 23-08-2011
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Date of Upload: 30-11--0001
Aviva Life Insurance V/S Phool Jahan
Aviva Life Insurance Life Insurance Life Insurance Insurance
Court Name: StateCommission
Appelant Advocate Santosh Mishra
Respondant Advocate
...
Case Number: 2013
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Date of Filing: 04-04-2013
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Date of Upload: 19-03-2015
JOHN JUDE LOBO V/S AVIVA LIFE INSURANCE COMPANY INDIA COMPANY LTD.
Aviva Life Insurance Life Insurance Life Insurance Insurance Insurance
Court Name: NCDRC
Appelant Advocate MR. KING STUBB & KASIVA
Respondant Advocate MR. JAYANT MOHAN & MR. NINAD LAUD
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 1034 OF 2013(Against the Order dated 18/12/2012 in Appeal No. 14/2012 of the State Commission Goa) WITH IA/1906/20131. AVIVA LIFE INSURANCE COMPANY INDIA COMPANY LTD.HAVING ITS REGISTERED OFFICE AT: 2...
Case Number: 1034
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Date of Filing: 18-03-2013
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Date of Upload: 05-04-2013
M/s Aviva Life Insurance Company India Limited V/S Ms Bimla Nainwal
Aviva Life Insurance Life Insurance Life Insurance Insurance
Court Name: StateCommission
Appelant Advocate Sh. V.K.Sachdeva, Adv. for the complainant
Respondant Advocate Sh.R.S.Dhull, Adv. for OP no. 1, Sh. Sunil Narang, Adv. for OPs no. 2 & 3. OP 4 already exparte.
Complaint Case No. CC/55/20121. Ms Bimla NainwalHouse No. 2504, Phase-11, Mohali, SAS Nagar Punjab...........Complainant(s)Versus1. M/s Aviva Life Insurance Company India LimitedSCO 180-182, Sector-9, Chandigarh through its Branch Manager2. HDFC Bank(Formerly Bank of Punjab)SCO 1...
Case Number: 55
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Date of Filing: 06-11-2012
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Date of Upload: 30-11--0001
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Common FAQ
Question : Am I eligible to file case against Aviva Life Insurance in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Aviva Life Insurance ?
Answer : A complaint may be made against Aviva Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Aviva Life Insurance in Consumer Court in 3 Steps
Filing a complaint against Aviva Life Insurance in the Consumer Forum involves few steps. Please note that specific procedures may vary based on many factors, so it's essential to read the complete article.
Step 1
Contact Aviva Life Insurance Customer Care
Before filing case in the Consumer Court, attempt to resolve the issue by contacting Aviva Life Insurance's customer support on 1800-103-7766. Explain your concerns and request a resolution. Keep a record of all communication during this process.Step 2
Contact Aviva Life Insurance Redressal Officers
| Name | Location | Designation | E Mail ID | Mobile No |
|---|---|---|---|---|
| Krishna Das | Agartala | Deputy Manager | krishna.das@avivaindia.com | 9436484976 |
| Bhupesh Kumar Samantaraya | Bhubaneshwar -1 | Deputy Manager | bhupesh1.samantaraya@avivaindia.com | 9337393609 |
| Tridip Saikia | Dibrugarh | Senior Executive | tridip.saikia@avivaindia.com | 8638085491 |
| Mintu Kumar Duttasarma | Guwahati - 1 | Senior Executive | Mintu.DuttaSarma2@avivaindia.com | 7578011424 |
| Krishna Das | Howrah - 1 | Senior Executive | Krishna Das2@avivaindia.com | 8927039198 |
| Dipak Nath | Jorhat | Deputy Manager | dipak.nath@avivaindia.com | 9706062787 |
| Prasim Majumder | Kolkata 1 | Deputy Manager | Prasim.Majumder@avivaindia.com | 9830505523 |
| Sanchita Pan | Kolkata 5 | Deputy Manager | sanchita.pan@avivaindia.com | 9883129700 |
| Chandan Singh | Patna 1 | Senior Executive | chandan.singh@avivaindia.com | 9313126748 |
| Amit Kumar | Ranchi | Assistant Manager | Amit.kumar4@avivaindia.com | 9350933300 |
| Md Mohsin Ansari | Siliguri | Senior Executive | md.ansari@avivaindia.com | 9903361716 |
| Abhijit Chakraborty | Tezpur | Senior Executive | Abhijit.Chakraborty@avivaindia.com | 7002137963 |
| Hemanta Kumar Sarmah | Tinsukia | Executive | Hemanta.sarmah@avivaindia.com | 9678318596 |
| Tej Ram | Chandigarh | Assistant Manager | Tej.ram@avivaindia.com | 9878311548 |
| Jobi Pulinthara Varkey | Delhi 1 | Deputy Manager | jobi.pv@avivaindia.com | 9899769997 |
| Raman Yadav | Delhi 3 | Senior Executive | Raman.Yadav@avivaindia.com | 8368509589 |
| Ash Mohd | Delhi 5 | Senior Executive | Ash.Mohd@avivaindia.com | 7503237950 |
| Shubham Sharma | Delhi 6 | Executive | Shubham.Sharma@avivaindia.com | 9540980491 |
| Anil Kumar | Dwarka | Assistant Manager | Anil.kumar17@avivaindia.com | 8506880343 |
| Mohit Nager | Faridabad | Senior Executive | Mohit.nager@avivaindia.com | 9599250106 |
| Chirag Verma | Gurgaon 2 | Executive | Chirag.verma1@avivaindia.com | 8506041128 |
| Amandeep Sekhon | Jaipur | Senior Executive | Amandeep.Sekhon@avivaindia.com | 9772567555 |
| Mandeep Kaur | Jalandhar | Senior Executive | Mandeep.Kaur@avivaindia.com | 7696791916 |
| Kajal Sharma | Jammu | Senior Executive | Kajal.sharma@avivaindia.com | 9796241147 |
| Anupam Kumar | Kanpur | Assistant Manager | Anupam.kumar@avivaindia.com | 8400166834 |
| Krishna Kant Ojha | Lucknow | Senior Executive | Krishna.ojha@avivaindia.com | 7985175497 |
| Rohit Kumar | Ludhiana - 1 | Senior Executive | Rohit.kumar@avivaindia.com | 9569819267 |
| Avinash | Model Town | Executive | Avinash@avivaindia.com | 9805684823 |
| Deepak Thapliyal | Noida - 1 | Assistant Manager | deepak.thapliyal@avivaindia.com | 7404340751 |
| Gishnu M | Bangalore 1 | Deputy Manager | gishnu.m1@avivaindia.com | 7736358112 |
| Raghu R | Bangalore 2 | Executive | raghu.r@avivaindia.com | 9740363402 |
| Jagadish | Chennai 1 | Senior Executive | Jagadish.jagadish@avivaindia.com | 8072103243 |
| Jijil K V | Cochin | Senior Executive | jijil.v@avivaindia.com | 9633389118 |
| Ramya Avm | Coimbatore | Assistant Manager | ramya.avm@avivaindia.com | 95997666701 |
| Sudheer R | Trichur | Senior Executive | Sudheer.r@avivaindia.com | 9995852399 |
| Rajesh Kumar M | Trivandrum | Assistant Manager | rajeshkumar.m@avivaindia.com | 9847196946 |
| G V Rajesh | Vijaywada | Assistant Manager | g.rajesh@avivaindia.com | 9052611647 |
| Kajuluri Lakshmi | Visakhapatnam | Executive | Kajuluri.lakshmi@avivaindia.com | 9959227220 |
| Chhipa Mohammedkhizar | Ahmedabad | Senior Executive | Chhipa.Mohammedsalim@avivaindia.com | 9642938387 |
| Sachin Shankarrao | Ahmednagar | Assistant Manager | Sachin. Bhawat@avivaindia.com | 9860847962 |
| Nilesh Ambadas | Aurangabad | Assistant Manager | nilesh.baidukar@avivaindia.com | 9823799694 |
| Bhavik Jamadagni | Baroda 1 | Assistant Manager | Bhavik.Shukla@avivaindia.com | 9428520001 |
| Alok Jangle | Bhopal | Assistant Manager | Alok.Jangle1@avivaindia.com | 9302333353 |
| Umesh Pratap | Indore - 1 | Senior Executive | umesh.pratap@avivaindia.com | 9616100822 |
| Aditi Amit Salvi | Kolhapur | Assistant Manager | Aditi.Salvi@avivaindia.com | 9823122623 |
| Sushant Sunil | Mumbai 2 | Senior Executive | Sushant.utekar@avivaindia.com | 9870214602 |
| Asis Kumar Pal | Mumbai 3 | Deputy Manager | asis.pal@avivaindia.com | 9338449666 |
| Vikas Pandurang | Mumbai 4 | Assistant Manager | Vikas.Maner@avivaindia.com | 9869247551 |
| Umesh Shamrao | Mumbai 5 | Senior Executive | umesh.jagdale2@avivaindia.com | 9833350942 |
| Kunal Vasant | Nasik | Senior Executive | Kunal.Mule@avivaindia.com | 7817854353 |
| Komal Shankar | Pune 1 | Executive | Komal.Mohite@avivaindia.com | 9850872562 |
| Saroj Vishwakarma | Pune 2 | Senior Executive | saroj.vishwakarma@avivaindia.com | 9718717778 |
| Swapnil Ramkrishna | Surat | Executive | swapnil.desale@avivaindia.com | 8208363632 |
EMail Sample to Aviva Life Insurance Officer
Subject: Urgent: Notice of Intent to Pursue Legal ActionDear [Manager's Name],
I hope this email finds you in good health. I am writing to address a matter of significant concern related to my experience with Aviva Life Insurance. Despite my repeated attempts to resolve the issues through your customer service department, I have encountered ongoing problems, and it is with regret that I am now contemplating legal action.
Details of the Incident:
Policy Number: [Your Policy Number]
Nature of the Complaint: [Clearly describe the incident or issue]
Date of the Incident: [Date]
I understand that unforeseen circumstances can arise, and I have made every effort to engage with Aviva's customer support teamto seek resolution. Regrettably, my attempts have been met with unsatisfactory responses, and the issues persist.
Requested Resolution :
In light of the persistent issues and the lack of a satisfactory resolution, I find it necessary to formally notify you of my intention to file a case in the Consumer Forum if a resolution is not achieved within 15 days from the date of this email.
I implore you to personally review the details of my case and intervene to ensure a fair and just resolution. Enclosed with this email, please find copies of relevant documents and evidence for your review.
I am available at [your contact information] for any further details or clarification you may require. Your prompt attention to this matter is crucial, and I trust that we can find a mutually agreeable solution.
Thank you for your understanding and cooperation.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Aviva Life Insurance.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.