Aviva Life Insurance

Aviva Life Insurance Customer Care

Address: Aviva Towers, Sector Road, Opposite Golf Course, DLF Phase V, Sector 43, Gurgaon - 122003

Email ID: customerservices@avivaindia.com

Phone No: 1800-103-7766

Website : https://www.avivaindia.com/

Latest Judgments

Total 984 Consumer Court Cases Against Aviva Life Insurance.

Kerala

AVIVA Life Insurance Co., Ltd, V/S Sri. Varghese George,

Aviva Life Insurance   Life Insurance   Life Insurance  

Court Name: Alappuzha

Appelant Advocate

Respondant Advocate

IN THE CONSUMER DISPUTES REDRESSAL FORUM, ALAPPUZHAComplaint Case No. CC/273/20131. Sri. Varghese George,Assariparambil House,Varampur, Venmany P.O, Chengannur- 689 509, Represented by Power of Attorney Holder, Smt.Darly Varghese, W/o Sri Varghese George, Assariparambil House, Va...

Case Number: 273

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Date of Filing: 09-09-2013

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Date of Upload: 30-11--0001

Madhya Pradesh

aviva life insurance V/S jayraj

Aviva Life Insurance   Life Insurance   Life Insurance  

Court Name: Ujjain

Appelant Advocate

Respondant Advocate

Case Number: 290

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Date of Filing: 24-09-2011

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Date of Upload: 11-04-2016

Goa

Aviva Life Insurance V/S Eusebia Cardozo

Aviva Life Insurance   Life Insurance   Life Insurance  

Court Name: StateCommission

Appelant Advocate Mildred Mendonca

Respondant Advocate V. Gaitonde

Goa State Consumer Disputes Redressal Commission Panaji-GoaFirst Appeal No. A/124/2013(Arisen out of Order Dated null in Case No. of District State Commission)1. Eusebia CardozoResident of 417, Razvoddem, Varca,Salcete Goa...........Appellant(s)Versus1. Aviva Life Insurance2nd Fl...

Case Number: 124

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Date of Filing: 30-12-2013

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Date of Upload: 30-11--0001

Karnataka

Aviva Life insurance Co. India Ltd and others V/S Abudl Kareem Siddiqi

Aviva Life Insurance   Life Insurance   Life Insurance  

Court Name: Bangalore 3rd Additional

Appelant Advocate

Respondant Advocate

Case Number: 57

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Date of Filing: 05-01-2013

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Date of Upload: 24-03-2022

Punjab

Aviva Life Insurance co. V/S Gursewak singh

Aviva Life Insurance   Life Insurance  

Court Name: Bhatinda

Appelant Advocate J.P.S.Brar

Respondant Advocate

Complaint Case No. CC/13/3811. Gursewak singhsonof Balwant singh now r/o A.No.C-822(T-4_ Thermal colony, Bathinda...........Complainant(s)Versus1. Aviva Life Insurance co.Branch office, The mall,,Near Axis bank bathinda through its B.M/Incharge/auth signatory.2. HDFC Bank ltdBran...

Case Number: 13

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Date of Filing: 11-09-2013

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Date of Upload: 30-11--0001

Punjab

Aviva Life Insurance co. ltd. V/S Nirmal Singh

Aviva Life Insurance   Life Insurance   Life Insurance  

Court Name: Bhatinda

Appelant Advocate

Respondant Advocate

Execution Application No. EA/13/85InComplaint Case No. CC/13/511. Nirmal Singh son of late Jagjit singh son of Bharpur singh VPO Jangiriana...........Appellant(s)Versus1. Aviva Life Insurance co. ltd.Aviva tower,sector road, Opp.golf course,DLF Phase V, sector 43,Gurgaon 122003 (...

Case Number: 13

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Date of Filing: 02-09-2013

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Date of Upload: 30-11--0001

Kerala

Aviva Life Insurance Company Ltd, V/S Laya,

Aviva Life Insurance   Life Insurance   Life Insurance  

Court Name: Kannur

Appelant Advocate

Respondant Advocate

IN THE CONSUMER DISPUTES REDRESSAL FORUM,KANNURComplaint Case No. CC/302/20121. Laya, Lakshmi , Chalode, PO Edayannoor, 670595KannurKerala...........Complainant(s)Versus1. Aviva Life Insurance Company Ltd, JMD Regent Squire Pvt Ltd, Gurgaon, Mehrauli Road, 1220012. PV Jayesh, Avi...

Case Number: 302

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Date of Filing: 28-09-2012

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Date of Upload: 30-11--0001

Kerala

The Director, Aviva Life Insurance company India (P) LTD V/S Preman Ritchie and another

Aviva Life Insurance   Life Insurance   Life Insurance  

Court Name: Thiruvananthapuram

Appelant Advocate Idicula Zachariah

Respondant Advocate

CONSUMER DISPUTES REDRESSAL FORUMSISUVIHAR LANEVAZHUTHACAUDTHIRUVANANTHAPURAM695010Complaint Case No. CC/11/201. Preman Ritchie and anotherMeena cottage,MurukkumpuzhaTVMKerala2. Kavitha PremanTVM...........Complainant(s)Versus1. The Director, Aviva Life Insurance company India (P...

Case Number: 11

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Date of Filing: 25-01-2011

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Date of Upload: 30-11--0001

Punjab

Aviva Life Insurance co V/S Hardeep Kaur

Aviva Life Insurance   Life Insurance   Life Insurance  

Court Name: Bhatinda

Appelant Advocate B.S.Mann

Respondant Advocate

Complaint Case No. CC/13/2441. Hardeep Kaur...........Complainant(s)Versus1. Aviva Life Insurance co............Opp.Party(s) BEFORE:HONABLE MRS. Vikramjit Kaur Soni PRESIDENTHON'BLE MRS. Sukhwinder Kaur MEMBERHON'BLE MR. Jarnail Singh MEMBER For the Complainant:B.S.Mann, Advocate...

Case Number: 13

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Date of Filing: 05-06-2013

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Date of Upload: 30-11--0001

Chandigarh

Aviva Life Insurance Co. India Ltd. V/S Mrs. Santosh Bansal

Aviva Life Insurance   Life Insurance   Life Insurance  

Court Name: StateCommission

Appelant Advocate Sh.B.L.Sharma Adv.

Respondant Advocate

First Appeal No. FA/5/2014(Arisen out of Order Dated null in Case No. of District )1. Mrs. Santosh BansalPanchkula BEFORE:HON'BLE MR. JUSTICE SHAM SUNDER PRESIDENTHON'ABLE MR. DEV RAJ MEMBER PRESENT: ORDERSTATE CONSUMER DISPUTES REDRESSAL COMMISSION,U.T., CHANDIGARH  &...

Case Number: 5

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Date of Filing: 03-01-2014

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Date of Upload: 30-11--0001

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Common FAQ

Question : Am I eligible to file case against Aviva Life Insurance in Consumer Forum?

Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.

Question : When I can fill a complaint against Aviva Life Insurance ?

Answer : A complaint may be made against Aviva Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.

Question : Is there any exemption from payment of Court Fee?

Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.

Question : What are the Reliefs available to Consumers?

Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.

Procedure to File Complaint againt Aviva Life Insurance in Consumer Court in 3 Steps

Filing a complaint against Aviva Life Insurance in the Consumer Forum involves few steps. Please note that specific procedures may vary based on many factors, so it's essential to read the complete article.


Step 1

Contact Aviva Life Insurance Customer Care

Before filing case in the Consumer Court, attempt to resolve the issue by contacting Aviva Life Insurance's customer support on 1800-103-7766. Explain your concerns and request a resolution. Keep a record of all communication during this process.


Step 2

Contact Aviva Life Insurance Redressal Officers

Name Location Designation E Mail ID Mobile No
Krishna Das Agartala Deputy Manager krishna.das@avivaindia.com 9436484976
Bhupesh Kumar Samantaraya Bhubaneshwar -1 Deputy Manager bhupesh1.samantaraya@avivaindia.com 9337393609
Tridip Saikia Dibrugarh Senior Executive tridip.saikia@avivaindia.com 8638085491
Mintu Kumar Duttasarma Guwahati - 1 Senior Executive Mintu.DuttaSarma2@avivaindia.com 7578011424
Krishna Das Howrah - 1 Senior Executive Krishna Das2@avivaindia.com 8927039198
Dipak Nath Jorhat Deputy Manager dipak.nath@avivaindia.com 9706062787
Prasim Majumder Kolkata 1 Deputy Manager Prasim.Majumder@avivaindia.com 9830505523
Sanchita Pan Kolkata 5 Deputy Manager sanchita.pan@avivaindia.com 9883129700
Chandan Singh Patna 1 Senior Executive chandan.singh@avivaindia.com 9313126748
Amit Kumar Ranchi Assistant Manager Amit.kumar4@avivaindia.com 9350933300
Md Mohsin Ansari Siliguri Senior Executive md.ansari@avivaindia.com 9903361716
Abhijit Chakraborty Tezpur Senior Executive Abhijit.Chakraborty@avivaindia.com 7002137963
Hemanta Kumar Sarmah Tinsukia Executive Hemanta.sarmah@avivaindia.com 9678318596
Tej Ram Chandigarh Assistant Manager Tej.ram@avivaindia.com 9878311548
Jobi Pulinthara Varkey Delhi 1 Deputy Manager jobi.pv@avivaindia.com 9899769997
Raman Yadav Delhi 3 Senior Executive Raman.Yadav@avivaindia.com 8368509589
Ash Mohd Delhi 5 Senior Executive Ash.Mohd@avivaindia.com 7503237950
Shubham Sharma Delhi 6 Executive Shubham.Sharma@avivaindia.com 9540980491
Anil Kumar Dwarka Assistant Manager Anil.kumar17@avivaindia.com 8506880343
Mohit Nager Faridabad Senior Executive Mohit.nager@avivaindia.com 9599250106
Chirag Verma Gurgaon 2 Executive Chirag.verma1@avivaindia.com 8506041128
Amandeep Sekhon Jaipur Senior Executive Amandeep.Sekhon@avivaindia.com 9772567555
Mandeep Kaur Jalandhar Senior Executive Mandeep.Kaur@avivaindia.com 7696791916
Kajal Sharma Jammu Senior Executive Kajal.sharma@avivaindia.com 9796241147
Anupam Kumar Kanpur Assistant Manager Anupam.kumar@avivaindia.com 8400166834
Krishna Kant Ojha Lucknow Senior Executive Krishna.ojha@avivaindia.com 7985175497
Rohit Kumar Ludhiana - 1 Senior Executive Rohit.kumar@avivaindia.com 9569819267
Avinash Model Town Executive Avinash@avivaindia.com 9805684823
Deepak Thapliyal Noida - 1 Assistant Manager deepak.thapliyal@avivaindia.com 7404340751
Gishnu M Bangalore 1 Deputy Manager gishnu.m1@avivaindia.com 7736358112
Raghu R Bangalore 2 Executive raghu.r@avivaindia.com 9740363402
Jagadish Chennai 1 Senior Executive Jagadish.jagadish@avivaindia.com 8072103243
Jijil K V Cochin Senior Executive jijil.v@avivaindia.com 9633389118
Ramya Avm Coimbatore Assistant Manager ramya.avm@avivaindia.com 95997666701
Sudheer R Trichur Senior Executive Sudheer.r@avivaindia.com 9995852399
Rajesh Kumar M Trivandrum Assistant Manager rajeshkumar.m@avivaindia.com 9847196946
G V Rajesh Vijaywada Assistant Manager g.rajesh@avivaindia.com 9052611647
Kajuluri Lakshmi Visakhapatnam Executive Kajuluri.lakshmi@avivaindia.com 9959227220
Chhipa Mohammedkhizar Ahmedabad Senior Executive Chhipa.Mohammedsalim@avivaindia.com 9642938387
Sachin Shankarrao Ahmednagar Assistant Manager Sachin. Bhawat@avivaindia.com 9860847962
Nilesh Ambadas Aurangabad Assistant Manager nilesh.baidukar@avivaindia.com 9823799694
Bhavik Jamadagni Baroda 1 Assistant Manager Bhavik.Shukla@avivaindia.com 9428520001
Alok Jangle Bhopal Assistant Manager Alok.Jangle1@avivaindia.com 9302333353
Umesh Pratap Indore - 1 Senior Executive umesh.pratap@avivaindia.com 9616100822
Aditi Amit Salvi Kolhapur Assistant Manager Aditi.Salvi@avivaindia.com 9823122623
Sushant Sunil Mumbai 2 Senior Executive Sushant.utekar@avivaindia.com 9870214602
Asis Kumar Pal Mumbai 3 Deputy Manager asis.pal@avivaindia.com 9338449666
Vikas Pandurang Mumbai 4 Assistant Manager Vikas.Maner@avivaindia.com 9869247551
Umesh Shamrao Mumbai 5 Senior Executive umesh.jagdale2@avivaindia.com 9833350942
Kunal Vasant Nasik Senior Executive Kunal.Mule@avivaindia.com 7817854353
Komal Shankar Pune 1 Executive Komal.Mohite@avivaindia.com 9850872562
Saroj Vishwakarma Pune 2 Senior Executive saroj.vishwakarma@avivaindia.com 9718717778
Swapnil Ramkrishna Surat Executive swapnil.desale@avivaindia.com 8208363632

EMail Sample to Aviva Life Insurance Officer

Subject: Urgent: Notice of Intent to Pursue Legal Action

Dear [Manager's Name],

I hope this email finds you in good health. I am writing to address a matter of significant concern related to my experience with Aviva Life Insurance. Despite my repeated attempts to resolve the issues through your customer service department, I have encountered ongoing problems, and it is with regret that I am now contemplating legal action.

Details of the Incident:

Policy Number: [Your Policy Number]
Nature of the Complaint: [Clearly describe the incident or issue]
Date of the Incident: [Date]

I understand that unforeseen circumstances can arise, and I have made every effort to engage with Aviva's customer support teamto seek resolution. Regrettably, my attempts have been met with unsatisfactory responses, and the issues persist.

Requested Resolution :

In light of the persistent issues and the lack of a satisfactory resolution, I find it necessary to formally notify you of my intention to file a case in the Consumer Forum if a resolution is not achieved within 15 days from the date of this email.

I implore you to personally review the details of my case and intervene to ensure a fair and just resolution. Enclosed with this email, please find copies of relevant documents and evidence for your review.

I am available at [your contact information] for any further details or clarification you may require. Your prompt attention to this matter is crucial, and I trust that we can find a mutually agreeable solution.

Thank you for your understanding and cooperation.

Sincerely,

[Your Full Name]
[Your Contact Information]

Step 3

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Aviva Life Insurance.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.