Aviva Life Insurance
Aviva Life Insurance Customer Care
Address: Aviva Towers, Sector Road, Opposite Golf Course, DLF Phase V, Sector 43, Gurgaon - 122003
Email ID: customerservices@avivaindia.com
Phone No: 1800-103-7766
Website : https://www.avivaindia.com/
Latest Judgments
Total 982 Consumer Court Cases Against Aviva Life Insurance.
AVIVA LIFE INSURANCE CO. LTD. & ANR. V/S SHALINI SRIVASTAVA
Aviva Life Insurance Life Insurance
Court Name: NCDRC
Appelant Advocate MR. AZIM H. LASKAR
Respondant Advocate M/S. J & ASSOCIATES
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI FIRST APPEAL NO. 1295 OF 2014(Against the Order dated 31/07/2014 in Complaint No. 09/2013 of the State Commission Chhattisgarh)1. SHALINI SRIVASTAVAR/O. SM 5, PADMANABHPUR, DISTRICT-DURGCHHATTISGARH...........Appellant(s)Ve...
Case Number: 1295
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Date of Filing: 10-12-2014
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Date of Upload: 23-04-2024
AVIVA LIFE INSURANCE INDIA LTD. V/S SARITA KUMARI
Aviva Life Insurance Life Insurance
Court Name: North West
Appelant Advocate LEENA SINGH
Respondant Advocate
DISTRICT CONSUMER DISPUTE REDRESSAL COMMISSION-V, NORTH-WEST GOVT. OF NCT OF DELHICSC-BLOCK-C, POCKET-C, SHALIMAR BAGH, DELHI-110088.Complaint Case No. CC/238/2024( Date of Filing : 18 Apr 2024 )1. SARITA KUMARIW/O LT.SH.VINOD KUMAR R/O H.NO.149,NEAR PRIMARY SCHOOL,POOTH KALAN,NO...
Case Number: 238
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Date of Filing: 18-04-2024
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Date of Upload: 20-04-2024
THE AVIVA LIFE INSURANCE CO INDIA LTD V/S MR BHUPENDRA MANSUKHLAL SHAH
Aviva Life Insurance Life Insurance
Court Name: DCF, South Mumbai
Appelant Advocate
Respondant Advocate
Case Number: 0
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Date of Filing: 01-10-2019
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Date of Upload: 23-04-2024
MR. DURG SINGH V/S AVIVA LIFE INSURANCE COMPANY
Aviva Life Insurance Life Insurance
Court Name: StateCommission
Appelant Advocate PRATEEK KASLIWAL
Respondant Advocate
Case Number: 159
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Date of Filing: 22-03-2024
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Date of Upload: 09-04-2024
KARIYAPPA V/S AVIVA LIFE INSURANCE CO. INDIA LTD.
Aviva Life Insurance Life Insurance
Court Name: NCDRC
Appelant Advocate M/S. J & ASSOCIATES
Respondant Advocate MR. H. CHANDRA SEKHAR & MS. REKHA CHANDRASEKHAR
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI FIRST APPEAL NO. 355 OF 2017(Against the Order dated 19/07/2016 in Complaint No. 10/2014 of the State Commission Karnataka)1. AVIVA LIFE INSURANCE CO. INDIA LTD.THROUGH ITS GENERAL MANAGER, AVIVA TOWER SECTOR ROAD, OPP. GOL...
Case Number: 355
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Date of Filing: 21-02-2017
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Date of Upload: 08-04-2024
Aviva Life Insurance Co.Ld V/S Jasveer Kaur
Aviva Life Insurance Life Insurance
Court Name: Ludhiana
Appelant Advocate Munish Gupta
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, LUDHIANA. Complaint No: 110 dated 21.03.2022. Date of decision: 03.04.2024.Jasveer Kaur aged 56 years wife of Paramjit, resident of B-23/3622, St. No.11, Near Sanjeevani Hospital, Opposite Shingar Cinema, New Shivaji Nagar, Ludhia...
Case Number: 22
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Date of Filing: 21-03-2022
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Date of Upload: 10-04-2024
AVIVA LIFE INSURANCE INDIA LTD. V/S VINOD KUMAR SHARMA
Aviva Life Insurance Life Insurance
Court Name: North West
Appelant Advocate LEENA SINGH
Respondant Advocate
DISTRICT CONSUMER DISPUTE REDRESSAL COMMISSION-V, NORTH-WEST GOVT. OF NCT OF DELHICSC-BLOCK-C, POCKET-C, SHALIMAR BAGH, DELHI-110088.Complaint Case No. CC/204/2024( Date of Filing : 22 Mar 2024 )1. VINOD KUMAR SHARMATHROUGH HIS WIFE MRS.SARITA KUMARI R/O H.NO.249,NEAR PRIMARY SCH...
Case Number: 204
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Date of Filing: 22-03-2024
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Date of Upload: 01-04-2024
AVIVA LIFE INSURANCE COMPANY LTD V/S ANWAR KHAN
Aviva Life Insurance Life Insurance
Court Name: Bhind
Appelant Advocate SHIVRAM SHARMA
Respondant Advocate
Case Number: 92
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Date of Filing: 08-08-2023
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Date of Upload: 06-03-2024
AVIVA LIFE INSURANCE COMPANY LTD V/S MIRAGA
Aviva Life Insurance Life Insurance
Court Name: Jodhpur
Appelant Advocate BABULAL VISHONI
Respondant Advocate 1-SUNIL KACHHAWAHA 2-HEMANT BHATI
Case Number: 0
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Date of Filing: 24-02-2022
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Date of Upload: 12-02-2024
Aviva Life Insurance and another, V/S Smt. Rekha Modi,
Aviva Life Insurance Life Insurance
Court Name: Patna
Appelant Advocate Adv. Sushil Kumar Jha
Respondant Advocate Adv. Anil Kr.
DISTRICT CONSUMER FORUMPATNA, BIHARComplaint Case No. CC/243/2010( Date of Filing : 09 Jul 2010 )1. Smt. Rekha Modi,D/o-Sri Kashi Prasad Modi,R/o-21-22,Saraswati Apartment,S.P Verma Road,Patna...........Complainant(s)Versus1. Aviva Life Insurance and another,through its Chief Exe...
Case Number: 243
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Date of Filing: 09-07-2010
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Date of Upload: 27-02-2024
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Common FAQ
Question : Am I eligible to file case against Aviva Life Insurance in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Aviva Life Insurance ?
Answer : A complaint may be made against Aviva Life Insurance under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Aviva Life Insurance in Consumer Court in 3 Steps
Filing a complaint against Aviva Life Insurance in the Consumer Forum involves few steps. Please note that specific procedures may vary based on many factors, so it's essential to read the complete article.
Step 1
Contact Aviva Life Insurance Customer Care
Before filing case in the Consumer Court, attempt to resolve the issue by contacting Aviva Life Insurance's customer support on 1800-103-7766. Explain your concerns and request a resolution. Keep a record of all communication during this process.Step 2
Contact Aviva Life Insurance Redressal Officers
| Name | Location | Designation | E Mail ID | Mobile No |
|---|---|---|---|---|
| Krishna Das | Agartala | Deputy Manager | krishna.das@avivaindia.com | 9436484976 |
| Bhupesh Kumar Samantaraya | Bhubaneshwar -1 | Deputy Manager | bhupesh1.samantaraya@avivaindia.com | 9337393609 |
| Tridip Saikia | Dibrugarh | Senior Executive | tridip.saikia@avivaindia.com | 8638085491 |
| Mintu Kumar Duttasarma | Guwahati - 1 | Senior Executive | Mintu.DuttaSarma2@avivaindia.com | 7578011424 |
| Krishna Das | Howrah - 1 | Senior Executive | Krishna Das2@avivaindia.com | 8927039198 |
| Dipak Nath | Jorhat | Deputy Manager | dipak.nath@avivaindia.com | 9706062787 |
| Prasim Majumder | Kolkata 1 | Deputy Manager | Prasim.Majumder@avivaindia.com | 9830505523 |
| Sanchita Pan | Kolkata 5 | Deputy Manager | sanchita.pan@avivaindia.com | 9883129700 |
| Chandan Singh | Patna 1 | Senior Executive | chandan.singh@avivaindia.com | 9313126748 |
| Amit Kumar | Ranchi | Assistant Manager | Amit.kumar4@avivaindia.com | 9350933300 |
| Md Mohsin Ansari | Siliguri | Senior Executive | md.ansari@avivaindia.com | 9903361716 |
| Abhijit Chakraborty | Tezpur | Senior Executive | Abhijit.Chakraborty@avivaindia.com | 7002137963 |
| Hemanta Kumar Sarmah | Tinsukia | Executive | Hemanta.sarmah@avivaindia.com | 9678318596 |
| Tej Ram | Chandigarh | Assistant Manager | Tej.ram@avivaindia.com | 9878311548 |
| Jobi Pulinthara Varkey | Delhi 1 | Deputy Manager | jobi.pv@avivaindia.com | 9899769997 |
| Raman Yadav | Delhi 3 | Senior Executive | Raman.Yadav@avivaindia.com | 8368509589 |
| Ash Mohd | Delhi 5 | Senior Executive | Ash.Mohd@avivaindia.com | 7503237950 |
| Shubham Sharma | Delhi 6 | Executive | Shubham.Sharma@avivaindia.com | 9540980491 |
| Anil Kumar | Dwarka | Assistant Manager | Anil.kumar17@avivaindia.com | 8506880343 |
| Mohit Nager | Faridabad | Senior Executive | Mohit.nager@avivaindia.com | 9599250106 |
| Chirag Verma | Gurgaon 2 | Executive | Chirag.verma1@avivaindia.com | 8506041128 |
| Amandeep Sekhon | Jaipur | Senior Executive | Amandeep.Sekhon@avivaindia.com | 9772567555 |
| Mandeep Kaur | Jalandhar | Senior Executive | Mandeep.Kaur@avivaindia.com | 7696791916 |
| Kajal Sharma | Jammu | Senior Executive | Kajal.sharma@avivaindia.com | 9796241147 |
| Anupam Kumar | Kanpur | Assistant Manager | Anupam.kumar@avivaindia.com | 8400166834 |
| Krishna Kant Ojha | Lucknow | Senior Executive | Krishna.ojha@avivaindia.com | 7985175497 |
| Rohit Kumar | Ludhiana - 1 | Senior Executive | Rohit.kumar@avivaindia.com | 9569819267 |
| Avinash | Model Town | Executive | Avinash@avivaindia.com | 9805684823 |
| Deepak Thapliyal | Noida - 1 | Assistant Manager | deepak.thapliyal@avivaindia.com | 7404340751 |
| Gishnu M | Bangalore 1 | Deputy Manager | gishnu.m1@avivaindia.com | 7736358112 |
| Raghu R | Bangalore 2 | Executive | raghu.r@avivaindia.com | 9740363402 |
| Jagadish | Chennai 1 | Senior Executive | Jagadish.jagadish@avivaindia.com | 8072103243 |
| Jijil K V | Cochin | Senior Executive | jijil.v@avivaindia.com | 9633389118 |
| Ramya Avm | Coimbatore | Assistant Manager | ramya.avm@avivaindia.com | 95997666701 |
| Sudheer R | Trichur | Senior Executive | Sudheer.r@avivaindia.com | 9995852399 |
| Rajesh Kumar M | Trivandrum | Assistant Manager | rajeshkumar.m@avivaindia.com | 9847196946 |
| G V Rajesh | Vijaywada | Assistant Manager | g.rajesh@avivaindia.com | 9052611647 |
| Kajuluri Lakshmi | Visakhapatnam | Executive | Kajuluri.lakshmi@avivaindia.com | 9959227220 |
| Chhipa Mohammedkhizar | Ahmedabad | Senior Executive | Chhipa.Mohammedsalim@avivaindia.com | 9642938387 |
| Sachin Shankarrao | Ahmednagar | Assistant Manager | Sachin. Bhawat@avivaindia.com | 9860847962 |
| Nilesh Ambadas | Aurangabad | Assistant Manager | nilesh.baidukar@avivaindia.com | 9823799694 |
| Bhavik Jamadagni | Baroda 1 | Assistant Manager | Bhavik.Shukla@avivaindia.com | 9428520001 |
| Alok Jangle | Bhopal | Assistant Manager | Alok.Jangle1@avivaindia.com | 9302333353 |
| Umesh Pratap | Indore - 1 | Senior Executive | umesh.pratap@avivaindia.com | 9616100822 |
| Aditi Amit Salvi | Kolhapur | Assistant Manager | Aditi.Salvi@avivaindia.com | 9823122623 |
| Sushant Sunil | Mumbai 2 | Senior Executive | Sushant.utekar@avivaindia.com | 9870214602 |
| Asis Kumar Pal | Mumbai 3 | Deputy Manager | asis.pal@avivaindia.com | 9338449666 |
| Vikas Pandurang | Mumbai 4 | Assistant Manager | Vikas.Maner@avivaindia.com | 9869247551 |
| Umesh Shamrao | Mumbai 5 | Senior Executive | umesh.jagdale2@avivaindia.com | 9833350942 |
| Kunal Vasant | Nasik | Senior Executive | Kunal.Mule@avivaindia.com | 7817854353 |
| Komal Shankar | Pune 1 | Executive | Komal.Mohite@avivaindia.com | 9850872562 |
| Saroj Vishwakarma | Pune 2 | Senior Executive | saroj.vishwakarma@avivaindia.com | 9718717778 |
| Swapnil Ramkrishna | Surat | Executive | swapnil.desale@avivaindia.com | 8208363632 |
EMail Sample to Aviva Life Insurance Officer
Subject: Urgent: Notice of Intent to Pursue Legal ActionDear [Manager's Name],
I hope this email finds you in good health. I am writing to address a matter of significant concern related to my experience with Aviva Life Insurance. Despite my repeated attempts to resolve the issues through your customer service department, I have encountered ongoing problems, and it is with regret that I am now contemplating legal action.
Details of the Incident:
Policy Number: [Your Policy Number]
Nature of the Complaint: [Clearly describe the incident or issue]
Date of the Incident: [Date]
I understand that unforeseen circumstances can arise, and I have made every effort to engage with Aviva's customer support teamto seek resolution. Regrettably, my attempts have been met with unsatisfactory responses, and the issues persist.
Requested Resolution :
In light of the persistent issues and the lack of a satisfactory resolution, I find it necessary to formally notify you of my intention to file a case in the Consumer Forum if a resolution is not achieved within 15 days from the date of this email.
I implore you to personally review the details of my case and intervene to ensure a fair and just resolution. Enclosed with this email, please find copies of relevant documents and evidence for your review.
I am available at [your contact information] for any further details or clarification you may require. Your prompt attention to this matter is crucial, and I trust that we can find a mutually agreeable solution.
Thank you for your understanding and cooperation.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Aviva Life Insurance.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.