Au Small Finance Bank
Au Small Finance Bank Customer Care
Address: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh -160017
Email ID: customercare@aubank.in
Phone No: 180012001200
Website : https://www.aubank.in/
Latest Judgments
Total 167 Consumer Court Cases Against Au Small Finance Bank.
AU Small Finance Bank Ltd., BM V/S Mohd. Rabbani khan
Court Name: Kota
Appelant Advocate Banwari lal nagar
Respondant Advocate Narpat singh rajawat
Case Number: 6
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Date of Filing: 11-05-2023
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Date of Upload: 05-03-2024
AU Small Finance Bank Limited V/S JRS Oryx Pharmaceuticals Private Limited
Court Name: Karnal
Appelant Advocate Ankit Sahni
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONKARNALComplaint Case No. CC/115/2024( Date of Filing : 28 Feb 2024 )1. JRS Oryx Pharmaceuticals Private Limited217-218, HSIIDC, Sector-3, Karnal, Haryana, Through Its Director Surender Pal Goel.KarnalHaryana...........Complainant(s)V...
Case Number: 115
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Date of Filing: 28-02-2024
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Date of Upload: 05-03-2024
AU SMALL FINANCE BANK V/S Hari Om Brickes
Court Name: Hanumangarh
Appelant Advocate PAWAN GAUTAM
Respondant Advocate
Case Number: 81
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Date of Filing: 27-10-2023
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Date of Upload: 19-02-2024
Case Number: 23
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Date of Filing: 17-05-2023
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Date of Upload: 08-02-2024
AU Small Finance Bank V/S Budh Ram S/o Soran Singh
Court Name: Kurukshetra
Appelant Advocate Tushar Saini
Respondant Advocate
Case Number: 193
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Date of Filing: 01-06-2022
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Date of Upload: 19-02-2024
AU SMALL FINANCE BANK LTD. V/S PRAKASH KUMAR
Court Name: Jodhpur-II
Appelant Advocate
Respondant Advocate DILIP CHAUHAN
Case Number: 252
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Date of Filing: 26-08-2021
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Date of Upload: 28-12-2023
AU SMALL FINANCE BANK LTD. V/S PRAKASH KUMAR
Court Name: Jodhpur-II
Appelant Advocate
Respondant Advocate DILIP CHAUHAN
Case Number: 251
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Date of Filing: 26-08-2021
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Date of Upload: 28-12-2023
au small finance bank & others V/S ratanlal teli
Court Name: Chittaurgarh
Appelant Advocate mohit songara
Respondant Advocate Sumit Garg
Case Number: 222
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Date of Filing: 12-10-2020
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Date of Upload: 27-12-2023
AU Small Finance Bank V/S Dinesh Kumar Singh
Court Name: Jabalpur
Appelant Advocate m.k. choubey
Respondant Advocate rahul rai
Case Number: 751
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Date of Filing: 19-12-2017
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Date of Upload: 18-12-2023
AU Small Finance Bank Ltd. V/S Tejinder Singh
Court Name: Mansa
Appelant Advocate
Respondant Advocate Sh. Paul Singh Mann
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSIONMANSAPUNJABMiscellaneous Application No. MA/23/170( Date of Filing : 05 Dec 2023 )InComplaint Case No. CC/23/1401. Tejinder SinghS/o harpal Singh R/o Ward No. 6 Opposite Bal Bhawan MansaMansa...........Appellant(s)Versus1. AU Small F...
Case Number: 23
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Date of Filing: 05-12-2023
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Date of Upload: 19-12-2023
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Common FAQ
Question : Am I eligible to file case against Au Small Finance Bank in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Au Small Finance Bank ?
Answer : A complaint may be made against Au Small Finance Bank under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Au Small Finance Bank in Consumer Court in 6 Steps
Step 1
Contact Au Small Finance Bank Customer Care
For general query/complain/ service request1800 1200 1200 (Toll free numbers)
1800 26 66677 (Toll free numbers)
1860 1200 1200 (Non-Toll free numbers)
0141 - 7141000 (Non-Toll free numbers)
0141 - 6133000 (Non-Toll free numbers)
0141 - 3071800 (Non-Toll free numbers)
For Credit Card
1800 1200 1500 (Toll free numbers)
0141-7141100 (Non-Toll free numbers)
0141-4455000 (Non-Toll free numbers)
Complaint Email ID's
creditcard.support@aubank.in
creditcard.priority@aubank.in
FASTAG Balance 9594-744-440
Step 2
Contact Au Small Finance Bank Business Head
Write an email on the below ID's with complate details. Mention the complaint numbers given by the customer support team and wait for 3 days.Group Head Liabilities
Mr. Rishi Dhariwal
E-mail address: chief.branchbanking@aubank.in
Vehicle Loan
Mr. Bhaskar Karkera
E-mail address: chief.wheels@aubank.in
Secured Business Loan
Mr. Amar Bahl
E-mail address: chief.SBL@aubank.in
Credit Card
Mr. Mayank Markanday
E-mail address: head.creditcard@aubank.in
National Business Manager Home Loan
Mr. Ashish Gorecha
E-mail address: head.homeloan@aubank.in
Managing Director & CEO
Mr. Sanjay Agarwal
Managing Director and CEO
E-mail address: md@aubank.in
Address:
AU Small Finance Bank Limited
MD Office-Complaint Section
4th Floor, Bank House, Mile 0,
Ajmer Road, Jaipur Rajasthan - 302001
Step 3
Contact Au Small Finance Bank Nodal officer
In case of non-resolution of grievances within 7 days to customer’s satisfaction, they may escalate their grievance to the Au Small Finance Bank Regional Nodal Officer(s) and thereafter to the Au Small Finance Bank Principal Nodal Officer after expiry of further 7 days.Rajasthan
Prashant Kasliwal
AU SMALL FINANCE BANK LIMITED
Plot No. C-6, Harikishan Somani Marg, Ajmer
Road, Jaipur, Rajasthan, PIN - 302001
+91 73400 12367
rno.jaipur@aubank.in
Madhya Pradesh
Manish Ghosal
AU SMALL FINANCE BANK LIMITED
6th Floor, Dhan Trident Block No. B-3, PU-4,
Building, Near Vijay Nagar,
AB Road, Indore -
452010
+91 8108119708
rno.bhopal@aubank.in
Chhattisgarh
Manish Ghosal
AU SMALL FINANCE BANK LIMITED
Plot No. 22, Sheet No. 9,
Near Daga Petrol
Pump,
Fafadik Chowk, Raipur,
Chattisgarh, PIN - 492001
+91 81081 19708
rno.raipur@aubank.in
Maharashtra and Goa
Rasmiranjan Sarangi
AU SMALL FINANCE BANK LIMITED
Corporate House, G Block,
2nd Floor, Kanakia
Zillion, Junction of LBS & CST Marg, BKC Annex,
Kurla (West), Mumbai,
PIN - 400070
+91 8422879342
rno.mumbai@aubank.in
Delhi, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh
Inderdeep Kaur
AU SMALL FINANCE BANK LIMITED
F-4, Ground Floor, East of Kailash,
New Delhi, PIN - 110024
+91 81300 96629
rno.delhi@aubank.in
Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.
Naveen Aggarwal
AU SMALL FINANCE BANK LIMITED
SCO 45 – 46, Sector 8 C,
Chandigarh, PIN -
160018
+91 97733 80617
rno.chandigarh@aubank.in
Gujarat
Deep Patel
AU SMALL FINANCE BANK LIMITED
Ground floor, Shital Varsha Complex,
Shivranjani, Cross Road, Satellite,
Ahmedabad, PIN - 380009
+91 8980018728
rno.ahmedabad@aubank.in
Karnataka
Sudhakar Pandi
AU SMALL FINANCE BANK LIMITED
Ground Floor, N-9, 24th Main,
J.P. Nagar 1st
Phase,
Bangalore- 560078
+91 8306994023
rno.bangalore@aubank.in
Union Territories of Jammu & Kashmir and Ladakh
Naveen Aggarwal
AU SMALL FINANCE BANK LIMITED
Sh. Hardev Singh, Khasra No. 8,
Shivaji
Chowk,
Sector 14, Ground Floor,
Near Zorawar Singh
Chowk, Nanak Nagar,
Bahu Plaza,
Jammu - 180004
+91 97733 80617
rno.jammu@aubank.in
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha) and Dehradun
Vikash Kumar
AU SMALL FINANCE BANK LIMITED
SCO No. 240, Sector 12, Part 1,
Urban Estate,
Karnal, Haryana 132001
+91 81302 22154
rno.kanpur@aubank.in
West Bengal
Pankaj Agarwal
AU SMALL FINANCE BANK LIMITED
56A, Hemanta Basu Sarani, Stephen House,
BBD Bag, KOLKATA-700001
+91 8905111320
rno.Kolkata@aubank.in
Telangana
Sudhakar Pandi
AU SMALL FINANCE BANK LIMITED
Ground Floor, Plot No. B. No. 160/2/GF,
Sardar
Patel Road,
Opposite to Asoka Bhoopal
Chamber,
Secunderabad - 500003
+91 8306994023
rno.hyderabad@aubank.in
Odisha
Pankaj Agarwal
AU SMALL FINANCE BANK LIMITED
Plot No - 123, 124, Cuttack Puri Road,
Laxmisagar - 1, Unit No-30, Khurda,
Bhubaneswar – 751006
+91 8905111320
rno.bhubaneshwar@aubank.in
Tamil Nadu & Kerala
S Chandru
AU SMALL FINANCE BANK LIMITED
NO. 137, Anna Salai, Mount Road,
Chennai - 600002
+91 9773351909
rno.chennai@aubank.in
Bihar
Pankaj Agarwal
AU SMALL FINANCE BANK LIMITED
Ground Floor, Chandi House,
Exhibition Road,
Patna- 800001,
ihar, India
+91 8905111320
rno.patna@aubank.in
Jharkhand
Pankaj Agarwal
AU SMALL FINANCE BANK LIMITED
101-102 Ist floor H-Square,
opp. Westside,
Lalpur,
Ranchi-834001,
Jharkhand, India
+91 8905111320
rno.ranchi@aubank.in
Haryana
Vikash Kumar
AU SMALL FINANCE BANK LIMITED
SCO No. 240, Sector 12,
Part 1, Urban Estate,
Karnal, Haryana 132001
+91 81302 22154
rno.haryana@aubank.in
Assam
Pankaj Agarwal
AU SMALL FINANCE BANK LIMITED
Ground Floor, NBS Tower,
G S RD, Near
Datamation, Bora Service,
Guwahati, Assam
781007, India
+91 8905111320
rno.guwahati@aubank.in
Step 4
Contact Au Small Finance Bank Principal Nodal Officer
Mr. Deepak Babber AU SMALL FINANCE BANK LIMITEDBank House, 6th Floor, Mile 0, Ajmer Road,
Jaipur, Rajasthan, PIN - 302001
Contact Number: 0141-6660645
Email ID: pno@aubank.in
Step 5
If you are dissatisfied with the Au Small Finance Bank Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
Au Small Finance Bank Ombudsman List
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 6
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Au Small Finance Bank.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.