Procedure to File Complaint againt Ather Energy

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Step 1

Contact Ather Energy Customer Care

Before contacting Ather Energy Customer Care, we suggest you to check the TAC and also check the document. You can also check the Ather Energy Forum, where you can find answer by the community.
If you didn't find any solution on the online forum or on the document guide then call the Ather Energy helpline number at 8066465757.
You also have option to post your query at Ather Energy official forum.

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Step 2

Write letter to CMD of Ather Energy

Mention all the details of your previous complaints, including dates, times, names of individuals involved (if applicable), and any other relevant information.

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Sample Complaint Letter

To,
The Chief Managing Director (CMD)
Ather Energy
[Ather Energy Corporate Office Address]
[City, State, ZIP Code]
Subject: Urgent Notice before Filing Case in Consumer Court
Dear Sir,
I am writing this letter to bring your attention in a matter of utmost concern regarding my experience with Ather Energy support and service department. Despite my efforts to address the issue through the regular customer support channels, the problem persists, and I am left with no choice but to escalate the matter to your office.

Details of the Incident:

Product: [Product Model Number and Name]
Date: [Date of the Incident]
Nature of the Complaint: [Clearly describe the incident or issue]
Supporting Documentation: [Include any relevant documents or evidence]

The purpose of this letter is to formally notify you of my dissatisfaction with the resolution provided so far and to express my intent to file a case in the Consumer Court if a satisfactory resolution is not achieved within a 15 days from the date of this letter

. Requested Resolution:
I kindly request your immediate intervention in resolving this matter to my satisfaction within the specified timeframe. The issue at hand has not only inconvenienced me as a consumer but has also affected my trust in Ather Energy as a brand.

Please consider this letter as an official notice of my intention to file a case in the Consumer Court if a resolution is not provided within the stipulated timeframe. I am attaching copies of relevant documents and evidence for your review.

I sincerely hope that it does not come to legal proceedings and that we can find a prompt and amicable resolution to this matter.

Thank you for your understanding.
Sincerely,
[Your Full Name]
[Your Addresss]

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Step 3

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Ather Energy.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.