Procedure to File Complaint againt Asus India

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Step 1

Contact Asus Customer Care

The first step is to contact the Asus India Customer Care on 1800-2090365. Explain your issue you are facing and inquire about solution and the process for filing a complaint.
You can also register your complaint via WhatsApp on 6366434773. Mention the details of your complaint, including the product details, purchase date, and a description of the issue.

Another way to visit the official Asus India website and click on Live Chat button. Asus India also provides online forms and live chat contact methods for submitting complaints.

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Step 2

Send written complaint

If the issue persists or is not resolved through the initial contact, you can consider sending a written complaint to the CMD of Asus India. Mention complete details of your complaint, the steps you've taken to address it, and your desired resolution.
Wait for next 15 days for their reply, and if you have not received any satisfactory reply, you can consider approaching Consumer Court.

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Sample Letter

To,
The Chief Managing Director (CMD) Asus India
[Asus India Corporate Office Address] [City, State, ZIP Code]
Subject: Urgent Complaint – Notice before filing case in Consumer Forum

Dear Sir,
I hope this letter finds you well. I am writing to express my deep dissatisfaction with the recent experience I have had with [Product Name] and to bring a pressing matter to your attention. I am hopeful that you can intervene to resolve this issue promptly.

Details of the Incident :
Purchase Date: [Date of the Purchase]
Despite my attempts to resolve the matter through the regular customer support channels, the issue persists, and I have not received a satisfactory resolution. As a consumer, I believe that my rights have been violated, and I find it necessary to escalate this matter to your attention.

Requested Resolution :
I kindly request your immediate intervention in resolving this matter. If the issue is not addressed and resolved to my satisfaction within 15 days from the date of this letter, I am left with no option but to initiate legal proceedings by filing a case in the Consumer Court.
I trust that your office will treat this matter with the urgency it deserves and take the necessary steps to rectify the situation promptly. I have attached copies of relevant documents and evidence for your perusal.
Please consider this letter as an official notice of my intention to file a case in the Consumer Court if a resolution is not provided within the stipulated timeframe.
I can be reached at [your contact information] if further details or clarification are required. I sincerely hope that it does not come to legal proceedings and that we can find an amicable resolution to this matter.

Thank you for your immediate attention to this serious issue.

Sincerely,
[Your Full Name]

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Step 4

Contact Consumer Court

If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Asus India.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.