Asus
Asus Customer Care
Address: 401 & 402, Supreme Chambers, 17/18 Shah Industrial Estate Veera Desai Road Andheri (West), Mumbai, Mumbai City, Maharashtra-400053
Email ID: NA
Phone No: 1800-2090365
Website : https://www.asus.com/in/
Latest Judgments
Total 214 Consumer Court Cases Against Asus.
ASUS TECHNOLOGY PVTLTD V/S ANAND JANI S/O KIRTIKUMAR JANI
Court Name: Additional DCF, Mumbai(Suburban)
Appelant Advocate ADV NAVEEN VISHWAKARMA
Respondant Advocate
...
Case Number: 232
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Date of Filing: 19-12-2023
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Date of Upload: 21-11-2024
ASUS India V/S Ankur Pranlal Gandhi
Court Name: Central Mumbai
Appelant Advocate
Respondant Advocate
Case Number: 22
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Date of Filing: 17-11-2022
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Date of Upload: 24-10-2024
Asus India Pvt Ltd., V/S MR. Anirudh Suresh
Court Name: Bangalore 4th Additional
Appelant Advocate Party in person.
Respondant Advocate
Case Number: 154
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Date of Filing: 12-06-2023
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Date of Upload: 19-11-2024
ASUS INDIA & OTHER V/S DINESH DADHICH
Court Name: Hanumangarh
Appelant Advocate DALIP SARSWAT
Respondant Advocate
Case Number: 180
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Date of Filing: 22-07-2021
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Date of Upload: 17-10-2024
Asus Technology Private Limited & Anothers V/S Ambika Rawal
Court Name: StateCommission
Appelant Advocate Yogi Sharma & Varun Kumar Mishra
Respondant Advocate
STATE CONSUMER DISPUTES REDRESSAL COMMISSION, UPC-1 Vikrant Khand 1 (Near Shaheed Path), Gomti Nagar Lucknow-226010First Appeal No. A/1474/2024( Date of Filing : 30 Sep 2024 )(Arisen out of Order Dated 08/07/2024 in Case No. CC/546/2022 of District Lucknow-I)1. Ambika Rawal SS 11...
Case Number: 1474
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Date of Filing: 30-09-2024
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Date of Upload: 08-10-2024
ASUS TECHNOLOGY V/S KARTIK KANGA
Court Name: Indore
Appelant Advocate SURESH KANGA
Respondant Advocate
Case Number: 363
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Date of Filing: 24-11-2021
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Date of Upload: 08-10-2024
Asus Technology Pvt. Ltd. V/S Sri Rabisankar Mitra.
Court Name: Kolkata-III(South)
Appelant Advocate Suvendu Das
Respondant Advocate
DISTRICT CONSUMER DISPUTE REDRESSAL COMMISSIONKOLKATA UNIT-III(South),West Bengal18, Judges Court Road, Kolkata 700027Complaint Case No. CC/642/2019( Date of Filing : 09 Dec 2019 )1. Sri Rabisankar Mitra.S/o Lt. Arun Kumar Mitra, of B-12/2, Srijani, M.G. Road, Thakurpukur, P.s.-H...
Case Number: 642
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Date of Filing: 09-12-2019
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Date of Upload: 24-09-2024
M/S. Asus India Pvt.Ltd. V/S Sahil Gupta
Court Name: New Delhi
Appelant Advocate
Respondant Advocate
Case Number: 334
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Date of Filing: 14-12-2022
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Date of Upload: 23-09-2024
Case Number: 264
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Date of Filing: 21-11-2023
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Date of Upload: 04-09-2024
ASUS India Pvt. Ltd. V/S Akshaya Traders, Rep by its Propritor and another
Court Name: South Chennai
Appelant Advocate Party in Person
Respondant Advocate M/s. Arul Gnana Prakash
Case Number: 295
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Date of Filing: 08-09-2023
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Date of Upload: 09-09-2024
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Common FAQ
Question : Am I eligible to file case against Asus in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Asus ?
Answer : A complaint may be made against Asus under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Asus India
Step 1
Contact Asus Customer Care
The first step is to contact the Asus India Customer Care on 1800-2090365. Explain your issue you are facing and inquire about solution and the process for filing a complaint.You can also register your complaint via WhatsApp on 6366434773. Mention the details of your complaint, including the product details, purchase date, and a description of the issue.
Another way to visit the official Asus India website and click on Live Chat button. Asus India also provides online forms and live chat contact methods for submitting complaints.
Step 2
Send written complaint
If the issue persists or is not resolved through the initial contact, you can consider sending a written complaint to the CMD of Asus India. Mention complete details of your complaint, the steps you've taken to address it, and your desired resolution.Wait for next 15 days for their reply, and if you have not received any satisfactory reply, you can consider approaching Consumer Court.
Sample Letter
To,The Chief Managing Director (CMD) Asus India
[Asus India Corporate Office Address] [City, State, ZIP Code]
Subject: Urgent Complaint – Notice before filing case in Consumer Forum
Dear Sir,
I hope this letter finds you well. I am writing to express my deep dissatisfaction with the recent experience I have had with [Product Name] and to bring a pressing matter to your attention. I am hopeful that you can intervene to resolve this issue promptly.
Details of the Incident :
Purchase Date: [Date of the Purchase]
Despite my attempts to resolve the matter through the regular customer support channels, the issue persists, and I have not received a satisfactory resolution. As a consumer, I believe that my rights have been violated, and I find it necessary to escalate this matter to your attention.
Requested Resolution :
I kindly request your immediate intervention in resolving this matter. If the issue is not addressed and resolved to my satisfaction within 15 days from the date of this letter, I am left with no option but to initiate legal proceedings by filing a case in the Consumer Court.
I trust that your office will treat this matter with the urgency it deserves and take the necessary steps to rectify the situation promptly. I have attached copies of relevant documents and evidence for your perusal.
Please consider this letter as an official notice of my intention to file a case in the Consumer Court if a resolution is not provided within the stipulated timeframe.
I can be reached at [your contact information] if further details or clarification are required. I sincerely hope that it does not come to legal proceedings and that we can find an amicable resolution to this matter.
Thank you for your immediate attention to this serious issue.
Sincerely,
[Your Full Name]
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Asus India.
NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.