Apsrtc
Apsrtc Customer Care
Address: NA
Email ID: online.support@apsrtconline.in
Phone No: 08662570005
Website : https://www.apsrtconline.in/
Latest Judgments
Total 74 Consumer Court Cases Against Apsrtc.
PONEEPALLI MADHUSUDHANA RAO V/S THE SECRETARY APSRTC & ANR.
Court Name: NCDRC
Appelant Advocate MR. R. SANTHANA KRISHNAN
Respondant Advocate
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 1252 OF 2012(Against the Order dated 21/01/2011 in Appeal No. 171/2010 & 5808/2009 of the State Commission Andhra Pradesh)1. THE SECRETARY APSRTC & ANR.Employeer Provident fund Trust,MushirabadHyderaba...
Case Number: 1252
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Date of Filing: 26-03-2012
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Date of Upload: 04-09-2012
The Regional Manager, APSRTC V/S Smt.M.Sumathi Reddy, W/o.M.Rama krishna Reddy
Court Name: StateCommission
Appelant Advocate Mr.M.Rama Krishna Reddy
Respondant Advocate
First Appeal No. FA/965/2010(Arisen out of Order Dated 17/06/2010 in Case No. CC/30/2009 of District Mahbubnagar)1. Smt.M.Sumathi Reddy, W/o.M.Rama krishna ReddyPHB No.AP22U/1965, R/o.H.No.1-4-69, New Town, Mahabubnagar...........Appellant(s)Versus1. The Regional Manager, APSRTCM...
Case Number: 965
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Date of Filing: 11-08-2010
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Date of Upload: 30-11--0001
PUBLIC INFORMATION OFFICER REGIONAL MANAGER APSRTC BUS DEPOT SANGAREDDY & ANOTHER V/S A. YADAIAH S/ONARSIMLU
Court Name: Medak
Appelant Advocate PARTY IN PERSON
Respondant Advocate SRI.C.SHAILAJA
...
Case Number: 61
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Date of Filing: 14-10-2011
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Date of Upload: 22-02-2016
The Depo Manager of APSRTC V/S P Suresh
Court Name: Guntur
Appelant Advocate RKSM
Respondant Advocate
BEFORE THE DISTRICT CONSUMER FORUM: : GUNTURComplaint Case No. CC/11/741. P Suresh Irukupalem, Muppalla, GunturGuntur...........Complainant(s)Versus1. The Depo Manager of APSRTCSattenapalli Depo, Guntur2. The Managing DirectorAPSRTC,Bus Bhavan, Musheerabad,Hyderabad............Op...
Case Number: 11
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Date of Filing: 21-02-2011
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Date of Upload: 30-11--0001
The Regional Manager, APSRTC V/S M.Dayanand
Court Name: Hyderabad-III
Appelant Advocate Mohd. Muneeruddin
Respondant Advocate Called Absent
Case Number: 920
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Date of Filing: 31-08-2010
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Date of Upload: 08-06-2022
THE DIVISIONAL MANAGER, APSRTC BUS DEPOT, ADILABAD V/S Y. SANJEEV REDDY
Court Name: Adilabad
Appelant Advocate N. PRATAP REDDY
Respondant Advocate
Case Number: 9
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Date of Filing: 19-08-2009
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Date of Upload: 01-03-2016
The Depot Manager, APSRTC New Bustand, V/S S.Lakshmi Devi, W/o Late Sandhu Virupakshaiah,
Court Name: Kurnool
Appelant Advocate Sri. M.Sivaji Rao
Respondant Advocate Absent
Heading1Heading2Complaint Case No. CC/196/20081. S.Lakshmi Devi, W/o Late Sandhu Virupakshaiah,R/o H.No.9-69/2, K.V.S.Colony, Dhone-518 222, Kurnool District.Kurnool Andhra Pradesh...........Complainant(s)Versus1. The Depot Manager, APSRTC New Bustand,D.No.8-109-3-1,Kothapeta, Dh...
Case Number: 196
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Date of Filing: 19-11-2008
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Date of Upload: 30-11--0001
APSRTC V/S SHAIK BADA SAHEB
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
First Appeal No. FA/806/07(Arisen out of Order Dated null in Case No. of District Chittoor-II at triputi)1. SHAIK BADA SAHEBA.P. WORK CHARGED EMPLOYEES STATE UNION REGD A-1409 LATA COMPLEX SANGAREDDYAndhra Pradesh...........Appellant(s)Versus1. APSRTCDEPO MANAGER JAGGAIAHPET KRIS...
Case Number: 806
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Date of Filing: 24-10-2006
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Date of Upload: 30-11--0001
The Depot Manager, APSRTC V/S Syed Ahmeduddin S/o Syed Nizamuddin
Court Name: Mahbubnagar
Appelant Advocate Syed Ahmeduddin
Respondant Advocate
...
Case Number: 7
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Date of Filing: 23-08-2007
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Date of Upload: 30-11--0001
APSRTC V/S Y.Ramachandra Reddy
Court Name: Cuddapah
Appelant Advocate P.Prabhanjan
Respondant Advocate
...
Case Number: 7
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Date of Filing: 23-03-2007
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Date of Upload: 30-11--0001
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Common FAQ
Question : Am I eligible to file case against Apsrtc in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Apsrtc ?
Answer : A complaint may be made against Apsrtc under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Andhra Pradesh State Road Transport Corp (APSRTC) in Consumer Forum
Step 1
If you need to file a complaint against the Andhra Pradesh State Road Transport Corporation (APSRTC), you can follow the below steps:
Contact APSRTC Customer Service
You can contact the above customer care number or by visiting a local APSRTC office. Explain your issue to the staff manager and inquire about the complaint resolution process.Step 2
Written complaint
If the customer care fails to resolve the issue you are facing, you need to send a written complaint to the Depot Head. Clearly mention all the details of your complaint, including dates, times, bus numbers, and any other relevant information. Check the below sample of complaint letter formatWritten complaint Sample
Depot HeadAndhra Pradesh State Road Transport Corporation (APSRTC)
[APSRTC Depot Address]
[City, State, ZIP Code]
Subject: Formal Complaint against [Nature of Complaint]
Dear Sir/Madam,
I am writing this letter to register a complaint against the [describe the nature of your complaint, e.g., the conduct of a bus driver, service-related issues, delays, or any other concerns]. I recently travelled and experienced an incident that has left me dissatisfied with the service provided by APSRTC, and I believe it is essential to bring this matter to your attention.
Details of the Incident:
Date: [Date of the Incident]
Bus Number/Service ID: [If applicable]
Location: [Where the incident occurred]
I have already talked to the customer support team to address this issue, but unfortunately, the matter remains unresolved.
I understand that Andhra Pradesh State Road Transport Corp (APSRTC) is committed to providing reliable and efficient services to its customers, and I hope that my concerns will be taken seriously and addressed as early as possible.
Requested Resolution: [Clearly mention what resolution or action you are seeking, such as a disciplinary action if necessary, or improvements to the service to prevent similar issues in the future, or any compensation against your loos or damages.]
I appreciate your prompt attention. Please acknowledge receipt of this complaint at your earliest convenience, and inform me of the steps that will be taken to address and resolve the issue.
Thank you for your understanding and cooperation.
Sincerely,
[Your Full Name]
[Your Address]
Copy To
Chief Minister of Telangana
Transport Minister
Step 3
File RTI to know the status of your complaint
If you have not received any response form the APSRTC department, you can file a RTI to know the status of your complaint.Step 4
Contact Consumer Forum
You have an option to contact Consumer Court to file a complaint against APSRTC if you have tried all the above steps and not received any response to seek legal remedies. Consult with our legal expert for advice on the best course of action against APSRTC.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.
Andhra Pradesh State Road Transport Corp (APSRTC) Enquiry No.
0866-257 0005 (24*7, For Enquiry/Grievances)79933 55619 (WhatsApp Support No. Only For Logistic)
0866-2570 006 (For Logistic, Central Complaint Cell)
Andhra Pradesh State Road Transport Corp (APSRTC) Email ID's
online.support@apsrtconline.in (For e-Ticketing/Refund Related Queries)customercare@apsrtconline.in (For Other Queries)
logistics@apsrtc.ap.gov.in (Logistics & Courier Services)
Contact Phone and EMail ID's of Corporate Officer of APSRTC
VICE CHAIRMAN & MANAGING DIRECTOR0866 2524233
vcnmd@apsrtc.ap.gov.in
EXECUTIVE DIRECTOR(A)
0866 2429321
9154104409 eda@apsrtc.ap.gov.in
EXECUTIVE DIRECTOR( E )
0866 2524237
9154104411
edenit@apsrtc.ap.gov.in
EXECUTIVE DIRECTOR (O )
0866 2524235
7674014170
edonmis@apsrtc.ap.gov.in
FINANCIAL ADVISOR & CHIEF ACCOUNTS OFFICER
0866 2324238
9989582266
fa@apsrtc.ap.gov.in
GM & OSD (C&L)
08662324825
9959225413 gm@apsrtc.ap.gov.in