Apsrtc
Apsrtc Customer Care
Address: NA
Email ID: online.support@apsrtconline.in
Phone No: 08662570005
Website : https://www.apsrtconline.in/
Latest Judgments
Total 74 Consumer Court Cases Against Apsrtc.
1. Managing Director, APSRTC Bus Bhavan. V/S B.V. Girijamma,
Court Name: Hyderabad-III
Appelant Advocate Mr. K. Vishweshwara Rao.
Respondant Advocate Mr. P.Shiva Kumar.
Case Number: 175
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Date of Filing: 11-03-2013
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Date of Upload: 20-02-2021
The Deport Manager, APSRTC V/S J.Prasad
Court Name: Anantapur
Appelant Advocate Y.Jaffar Siddiq&K.Sreenatha Reddy
Respondant Advocate D.Sathyanarayana Reddy op1&2
Complaint Case No. CC/148/20131. J.Prasadj.Prasad, S/o J.Gangi Setty, Thumu Check post, Hindupur MandalAnanthapuramAndhra Pradesh...........Complainant(s)Versus1. The Deport Manager, APSRTCThe Deport Manager, APSRTC, Hindupur Deport.AnanthapuramAndhra Pradesh2. The Managing Direc...
Case Number: 148
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Date of Filing: 23-12-2013
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Date of Upload: 30-11--0001
1. The Regional Provident Fund Commissioner, Bhavishyanidhi Bhavan, Barkatpura, Hyderabad. V/S V.Venkat Ratnam S/o. Chintaiah, Age 72 Yrs, Occ: Retd. Driver of APSRTC Repalle Depot, Guntur District, R/o. D.No.2-247, Morlavari Palem Village, Beside Nethaji Nagar Peteru Post,
Provident Fund Provident Fund Apsrtc
Court Name: StateCommission
Appelant Advocate M/s. K. Rama Koteswara Rao
Respondant Advocate (Mr. K. Raghuram Reddy
FA No: 529 Of 2013(Arisen out of Order Dated 22/05/2013 in Case No. CC/153/2012 of District Guntur)1. V.Venkat Ratnam S/o. Chintaiah, Age 72 Yrs, Occ: Retd. Driver of APSRTC Repalle Depot, Guntur District, R/o. D.No.2-247, Morlavari Palem Village, Beside Nethaji Nagar Peteru Post...
Case Number: 529
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Date of Filing: 06-07-2013
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Date of Upload: 30-11--0001
The Regional Provident Fund Commissioner, Bhavishyanidhi Bhavan, Barkatpura, Hyderabad. V/S Ch. Nageswara Rao, S/o. Raghavulu, Aged about 60 Years, Occ: Retd. Conductor of APSRTC Repalle Depot, Guntur District. R/o. D.No.9-35/37, 1st Ward New FCI Godowns, Isukapalli, Repalle, Guntuir Dist.
Provident Fund Provident Fund Apsrtc
Court Name: StateCommission
Appelant Advocate M/s. K. Rama Koteswara Rao
Respondant Advocate Mr. K.Raghuram Reddy ? R1 & R2
FA No: 812 Of 2013(Arisen out of Order Dated 14/11/2012 in Case No. CC/100/2012 of District Guntur)1. Ch. Nageswara Rao, S/o. Raghavulu, Aged about 60 Years, Occ: Retd. Conductor of APSRTC Repalle Depot, Guntur District. R/o. D.No.9-35/37, 1st Ward New FCI Godowns, Isukapalli, Re...
Case Number: 812
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Date of Filing: 06-07-2013
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Date of Upload: 30-11--0001
1. The Regional Provident Fund Commissioner, Bhavishyanidhi Bhavan, Barkatpura, Hyderabad. V/S D.V. Hanumantha Rao, S/o. D.L. Narasimha Rao Aged 63 Yrs, Occ: Retired cleaner of APSRTC Repalle Depot,Guntur District, R/o. D.No.12-18-16, Agraharam, vinayaka Temple Street, Repalle, Guntur Dist.
Provident Fund Provident Fund Apsrtc
Court Name: StateCommission
Appelant Advocate M/s. K. Rama Koteswara Rao
Respondant Advocate
FA No: 528 Of 2013(Arisen out of Order Dated 22/05/2013 in Case No. CC/152/2012 of District Guntur)1. D.V. Hanumantha Rao, S/o. D.L. Narasimha Rao Aged 63 Yrs, Occ: Retired cleaner of APSRTC Repalle Depot,Guntur District, R/o. D.No.12-18-16, Agraharam, vinayaka Temple Street, Rep...
Case Number: 528
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Date of Filing: 06-07-2013
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Date of Upload: 30-11--0001
1. The Regional Provident Fund Commissioner, Bhavishyanidhi Bhavan, Barkatpura, Hyderabad. V/S S.Siva Sankar Rao, S/o. Vankateswarlu, Aged about 63 Years, Occ: Retd., Helper of APSRTC Repalle Depot, Guntur District, R/o. H.No.12-17-94/2, Repalle, Guntur District.
Provident Fund Provident Fund Apsrtc
Court Name: StateCommission
Appelant Advocate M/s. K. Rama Koteswara Rao
Respondant Advocate
FA No: 811 Of 2013(Arisen out of Order Dated 14/11/2012 in Case No. CC/99/2012 of District Guntur)1. S.Siva Sankar Rao, S/o. Vankateswarlu, Aged about 63 Years, Occ: Retd., Helper of APSRTC Repalle Depot, Guntur District, R/o. H.No.12-17-94/2, Repalle, Guntur District...............
Case Number: 811
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Date of Filing: 06-07-2013
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Date of Upload: 30-11--0001
1. P. Sarvothama Reddy S/o. P.Rami Reddy, Propritor of Sri Guru Krupa Lodge, Opp: APSRTC Bus Stand, V/S The Branch Manager, The New India Assurance Co. Ltd.,
The New India Assurance Apsrtc New India Assurance
Court Name: StateCommission
Appelant Advocate M/s. S.N. Padmini
Respondant Advocate 1.M/s. V. Gourisankara Rao , .Vamaraju Sri Krishnudu OP2
First Appeal No. FA/497/2012(Arisen out of Order Dated 10/02/2012 in Case No. Complaint Case No. CC/83/2011 of District Kurnool)1. The Branch Manager, The New India Assurance Co. Ltd.,No. 19/19,20/21, Municipal Main Road, Adoni Post,-518301, Kurnool District............Appellant(...
Case Number: 497
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Date of Filing: 16-04-2012
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Date of Upload: 30-11--0001
PONEEPALLI MADHUSUDHANA RAO V/S THE SECRETARY APSRTC & ANR.
Court Name: NCDRC
Appelant Advocate MR. R. SANTHANA KRISHNAN
Respondant Advocate
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 1252 OF 2012(Against the Order dated 21/01/2011 in Appeal No. 171/2010 & 5808/2009 of the State Commission Andhra Pradesh)1. THE SECRETARY APSRTC & ANR.Employeer Provident fund Trust,MushirabadHyderaba...
Case Number: 1252
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Date of Filing: 26-03-2012
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Date of Upload: 11-12-2012
PRADESHIYA INDUSTRIAL & INVESTMENT CORPORATION OF U.P.& ANR. V/S APSRTC EMPLOYEES PROVIDENT FUND TRUST
Provident Fund Provident Fund Apsrtc
Court Name: NCDRC
Appelant Advocate MR. R. SANTHANA KRISHNAN
Respondant Advocate MR. SANDEEP PRAKASH AGGARWAL
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI CONSUMER CASE NO. 53 OF 20041. APSRTC EMPLOYEES PROVIDENT FUND TRUSTRepresented by its SecretaryMusheerabadHyderabad-500 020............Complainant(s)Versus1. PRADESHIYA INDUSTRIAL & INVESTMENT CORPORATION OF U.P.& ANR."PIC...
Case Number: 53
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Date of Filing: 05-07-2004
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Date of Upload: 09-10-2012
PONEEPALLI MADHUSUDHANA RAO V/S THE SECRETARY APSRTC & ANR.
Court Name: NCDRC
Appelant Advocate MR. R. SANTHANA KRISHNAN
Respondant Advocate
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI MISCELLANEOUS APPLICATION NO. 655 OF 2012 IN RP/1252/20121. THE SECRETARY APSRTC & ANR............Appellants(s)Versus1. PONEEPALLI MADHUSUDHANA RAO...........Respondent(s) BEFORE: HON'BLE MR. JUSTICE R.C. JAIN, PRESIDI...
Case Number: 655
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Date of Filing: 14-09-2012
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Date of Upload: 01-10-2012
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Common FAQ
Question : Am I eligible to file case against Apsrtc in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Apsrtc ?
Answer : A complaint may be made against Apsrtc under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt Andhra Pradesh State Road Transport Corp (APSRTC) in Consumer Forum
Step 1
If you need to file a complaint against the Andhra Pradesh State Road Transport Corporation (APSRTC), you can follow the below steps:
Contact APSRTC Customer Service
You can contact the above customer care number or by visiting a local APSRTC office. Explain your issue to the staff manager and inquire about the complaint resolution process.Step 2
Written complaint
If the customer care fails to resolve the issue you are facing, you need to send a written complaint to the Depot Head. Clearly mention all the details of your complaint, including dates, times, bus numbers, and any other relevant information. Check the below sample of complaint letter formatWritten complaint Sample
Depot HeadAndhra Pradesh State Road Transport Corporation (APSRTC)
[APSRTC Depot Address]
[City, State, ZIP Code]
Subject: Formal Complaint against [Nature of Complaint]
Dear Sir/Madam,
I am writing this letter to register a complaint against the [describe the nature of your complaint, e.g., the conduct of a bus driver, service-related issues, delays, or any other concerns]. I recently travelled and experienced an incident that has left me dissatisfied with the service provided by APSRTC, and I believe it is essential to bring this matter to your attention.
Details of the Incident:
Date: [Date of the Incident]
Bus Number/Service ID: [If applicable]
Location: [Where the incident occurred]
I have already talked to the customer support team to address this issue, but unfortunately, the matter remains unresolved.
I understand that Andhra Pradesh State Road Transport Corp (APSRTC) is committed to providing reliable and efficient services to its customers, and I hope that my concerns will be taken seriously and addressed as early as possible.
Requested Resolution: [Clearly mention what resolution or action you are seeking, such as a disciplinary action if necessary, or improvements to the service to prevent similar issues in the future, or any compensation against your loos or damages.]
I appreciate your prompt attention. Please acknowledge receipt of this complaint at your earliest convenience, and inform me of the steps that will be taken to address and resolve the issue.
Thank you for your understanding and cooperation.
Sincerely,
[Your Full Name]
[Your Address]
Copy To
Chief Minister of Telangana
Transport Minister
Step 3
File RTI to know the status of your complaint
If you have not received any response form the APSRTC department, you can file a RTI to know the status of your complaint.Step 4
Contact Consumer Forum
You have an option to contact Consumer Court to file a complaint against APSRTC if you have tried all the above steps and not received any response to seek legal remedies. Consult with our legal expert for advice on the best course of action against APSRTC.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.
Andhra Pradesh State Road Transport Corp (APSRTC) Enquiry No.
0866-257 0005 (24*7, For Enquiry/Grievances)79933 55619 (WhatsApp Support No. Only For Logistic)
0866-2570 006 (For Logistic, Central Complaint Cell)
Andhra Pradesh State Road Transport Corp (APSRTC) Email ID's
online.support@apsrtconline.in (For e-Ticketing/Refund Related Queries)customercare@apsrtconline.in (For Other Queries)
logistics@apsrtc.ap.gov.in (Logistics & Courier Services)
Contact Phone and EMail ID's of Corporate Officer of APSRTC
VICE CHAIRMAN & MANAGING DIRECTOR0866 2524233
vcnmd@apsrtc.ap.gov.in
EXECUTIVE DIRECTOR(A)
0866 2429321
9154104409 eda@apsrtc.ap.gov.in
EXECUTIVE DIRECTOR( E )
0866 2524237
9154104411
edenit@apsrtc.ap.gov.in
EXECUTIVE DIRECTOR (O )
0866 2524235
7674014170
edonmis@apsrtc.ap.gov.in
FINANCIAL ADVISOR & CHIEF ACCOUNTS OFFICER
0866 2324238
9989582266
fa@apsrtc.ap.gov.in
GM & OSD (C&L)
08662324825
9959225413 gm@apsrtc.ap.gov.in