Procedure to File Complaint againt Andhra Pradesh State Road Transport Corp (APSRTC) in Consumer Forum

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Step 1

If you need to file a complaint against the Andhra Pradesh State Road Transport Corporation (APSRTC), you can follow the below steps:

Contact APSRTC Customer Service

You can contact the above customer care number or by visiting a local APSRTC office. Explain your issue to the staff manager and inquire about the complaint resolution process.

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Step 2

Written complaint

If the customer care fails to resolve the issue you are facing, you need to send a written complaint to the Depot Head. Clearly mention all the details of your complaint, including dates, times, bus numbers, and any other relevant information. Check the below sample of complaint letter format

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Written complaint Sample

Depot Head
Andhra Pradesh State Road Transport Corporation (APSRTC)
[APSRTC Depot Address]
[City, State, ZIP Code]

Subject: Formal Complaint against [Nature of Complaint]

Dear Sir/Madam,
I am writing this letter to register a complaint against the [describe the nature of your complaint, e.g., the conduct of a bus driver, service-related issues, delays, or any other concerns]. I recently travelled and experienced an incident that has left me dissatisfied with the service provided by APSRTC, and I believe it is essential to bring this matter to your attention.

Details of the Incident:

Date: [Date of the Incident]
Bus Number/Service ID: [If applicable]
Location: [Where the incident occurred]

I have already talked to the customer support team to address this issue, but unfortunately, the matter remains unresolved.
I understand that Andhra Pradesh State Road Transport Corp (APSRTC) is committed to providing reliable and efficient services to its customers, and I hope that my concerns will be taken seriously and addressed as early as possible.

Requested Resolution: [Clearly mention what resolution or action you are seeking, such as a disciplinary action if necessary, or improvements to the service to prevent similar issues in the future, or any compensation against your loos or damages.]

I appreciate your prompt attention. Please acknowledge receipt of this complaint at your earliest convenience, and inform me of the steps that will be taken to address and resolve the issue.

Thank you for your understanding and cooperation.
Sincerely,
[Your Full Name]
[Your Address]

Copy To
Chief Minister of Telangana
Transport Minister

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Step 3

File RTI to know the status of your complaint

If you have not received any response form the APSRTC department, you can file a RTI to know the status of your complaint.

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Step 4

Contact Consumer Forum

You have an option to contact Consumer Court to file a complaint against APSRTC if you have tried all the above steps and not received any response to seek legal remedies. Consult with our legal expert for advice on the best course of action against APSRTC.

NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.

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Andhra Pradesh State Road Transport Corp (APSRTC) Enquiry No.

0866-257 0005 (24*7, For Enquiry/Grievances)
79933 55619 (WhatsApp Support No. Only For Logistic)
0866-2570 006 (For Logistic, Central Complaint Cell)

Andhra Pradesh State Road Transport Corp (APSRTC) Email ID's

online.support@apsrtconline.in (For e-Ticketing/Refund Related Queries)
customercare@apsrtconline.in (For Other Queries)
logistics@apsrtc.ap.gov.in (Logistics & Courier Services)

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Contact Phone and EMail ID's of Corporate Officer of APSRTC

VICE CHAIRMAN & MANAGING DIRECTOR
0866 2524233
vcnmd@apsrtc.ap.gov.in

EXECUTIVE DIRECTOR(A)
0866 2429321
9154104409 eda@apsrtc.ap.gov.in

EXECUTIVE DIRECTOR( E )
0866 2524237
9154104411
edenit@apsrtc.ap.gov.in

EXECUTIVE DIRECTOR (O )
0866 2524235
7674014170
edonmis@apsrtc.ap.gov.in

FINANCIAL ADVISOR & CHIEF ACCOUNTS OFFICER
0866 2324238
9989582266
fa@apsrtc.ap.gov.in
GM & OSD (C&L)
08662324825
9959225413 gm@apsrtc.ap.gov.in