American Express
American Express Customer Care
Address: Manager, Executive Correspondence Unit, American Express Banking Corp, Cyber City, Tower C, DLF Bldg No 8, Sector 25, DLF City Ph II, Gurgaon – 122002, Haryana
Email ID: AEBCNodalOfficer@aexp.com
Phone No: 1-800-419-2122
Website : https://www.americanexpress.com/in/
Latest Judgments
Total 150 Consumer Court Cases Against American Express.
Kuldip Singh V/S American Express Banking Corp
Court Name: StateCommission
Appelant Advocate -
Respondant Advocate -
The State Consumer Disputes Redressal CommissionUnion Territory,Chandigarh ,Plot No 5-B, Sector No 19B,Madhya Marg, Chandigarh-160 019APPEAL NO. 53 of 2009 1. American Express Banking CorpCyber City Tower C , DLF Building # 8, DLF City, , Phase II, Gurgaon, through its country ma...
Case Number: 53
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Date of Filing: 23-01-2009
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Date of Upload: 30-11--0001
American Express banking Corp V/S Roland P.George
Court Name: Bangalore 4th Additional
Appelant Advocate
Respondant Advocate
BEFORE THE IV ADDITIONAL DISTRICT CONSUMERS DISPUTES REDRESSAL FORUM, BANGALORE URBAN,Ph:22352624 No:8, 7th floor, Sahakara bhavan, Cunningham road, Bangalore- 560052. consumer case(CC) No. cc/09/1567 Roland P.George ...........Appellant(s)Vs.American Express banking Corp ..........
Case Number: 9
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Date of Filing: 02-07-2009
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Date of Upload: 30-11--0001
American Express Building V/S Mr. Neelanjan Shome
Court Name: Gurgaon
Appelant Advocate
Respondant Advocate
Case Number: 66
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Date of Filing: 28-01-2010
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Date of Upload: 27-02-2017
American Express Bank Ltd. V/S Dinesh Karasandas Sakariya, Babulal A. Gogdani
Court Name: Navsari
Appelant Advocate Parichay D. Desai
Respondant Advocate
Case Number: 8
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Date of Filing: 01-09-2008
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Date of Upload: 04-12-2019
MOHD ILLYASUDDIN MATEEN V/S AMERICAN EXPRESS BANK LTD
Court Name: StateCommission
Appelant Advocate M/S N.V.DESHPANDE
Respondant Advocate
First Appeal No. FA/1094/05(Arisen out of Order Dated null in Case No. of District Kurnool)1. AMERICAN EXPRESS BANK LTDM.D A A1 AND A2 ENKAY CENTER UDYOG VIHAR PHASE V GURGAON 16Andhra Pradesh...........Appellant(s)Versus1. MOHD ILLYASUDDIN MATEENR/O 13-3-20 MASTUDI PURA KARWAN H...
Case Number: 1094
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Date of Filing: 05-02-2004
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Date of Upload: 30-11--0001
American Express Bank V/S Harvinder Singh
Court Name: Ludhiana
Appelant Advocate Sh. Rajiv Abhi
Respondant Advocate Sh. M.S.Sethi
...
Case Number: 3
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Date of Filing: 07-04-2003
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Date of Upload: 30-11--0001
American Express Bank Ltd V/S Syed syied Ahmed
Court Name: Hyderabad-III
Appelant Advocate M/s.Rakesh Sanghi
Respondant Advocate Mr.T.Vijayakumar Reddy
Case Number: 549
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Date of Filing: 06-06-2005
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Date of Upload: 20-02-2019
American Express Travel related Services & anr. V/S Ravishankar B. Iyer
Court Name: Bangalore 3rd Additional
Appelant Advocate
Respondant Advocate
Case Number: 1569
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Date of Filing: 15-12-2004
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Date of Upload: 07-12-2020
American Express Travel related Services V/S B.Shashirekha
Court Name: Bangalore 3rd Additional
Appelant Advocate
Respondant Advocate
Case Number: 692
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Date of Filing: 04-06-2003
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Date of Upload: 12-11-2020
TCS , American Express Bank V/S Smt. Chandaben
Court Name: Kachchh
Appelant Advocate
Respondant Advocate
Case Number: 93
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Date of Filing: 30-08-1993
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Date of Upload: 13-08-2020
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Common FAQ
Question : Am I eligible to file case against American Express in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against American Express ?
Answer : A complaint may be made against American Express under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt American Express
Step 1
Contact American Express Credit Card Customer Care
The 24/7 toll-free numbers for all your credit-card related queries are 1800-419-2122 and 1800-419-3646
Alternatively, you can also call +91124-2801800
Customer Care numbers for specific American Express credit cards.
American Express Payback Credit Card : 18004190726, 01246744144, 01242801093
American Express Membership Rewards Credit Card : 0124-2801418, 18004190167
American Express Platinum Travel Credit Card : 18004192122, 0124-2801122
American Express Gold Card : 18004191120, 0124-2801111
American Express Platinum Card : 18004191255, 18001801255, 0124-2801444, 0124-4650244
American Express Platinum Reserve Credit Card : 18004191030, 18001801030, 0124-280-1030
American Express Gold Credit Card : 18004193646, 0124-280-1800
American Express SmartEarnTM Credit Card : 18001801249, 0124-280-1101
Step 2
if you are not satisfied with the American Express Customer Care response. Collect all relevant documents and correspondence with the Customer Care and contact American Express Nodal Officer by a written Complaint on the below mentioned address.
American Express Nodal Office Contact Details
Email : AEBCNodalOfficer@aexp.comAddress :
Mr Ashish Pandey
American Express Banking Corp.,
Cyber City, Tower C, DLF Bldg No.8,
Sector 25, DLF City Phase II,
Gurgaon – 122002,
Haryana
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 3
If you are dissatisfied with the American Express Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
American Express Ombudsman List
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against American Express.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.