American Express
American Express Customer Care
Address: Manager, Executive Correspondence Unit, American Express Banking Corp, Cyber City, Tower C, DLF Bldg No 8, Sector 25, DLF City Ph II, Gurgaon – 122002, Haryana
Email ID: AEBCNodalOfficer@aexp.com
Phone No: 1-800-419-2122
Website : https://www.americanexpress.com/in/
Latest Judgments
Total 150 Consumer Court Cases Against American Express.
UMARBHAI HAJI MOHD CHOKSEY V/S AMERICAN EXPRESS TRAVEL RELATED SERVICES CO. INC.
Court Name: StateCommission
Appelant Advocate NANKANI
Respondant Advocate Mr.U.B. Wavikar
BEFORE THE HON'BLE STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA, MUMBAIFirst Appeal No. A/09/592(Arisen out of Order Dated 12/02/2009 in Case No. 451/2000 of District DCF, South Mumbai)1. AMERICAN EXPRESS TRAVEL RELATED SERVICE CO.D N ROAD FORT MUMBAI 03Maharastra......
Case Number: 9
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Date of Filing: 08-04-2009
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Date of Upload: 30-11--0001
ABDUL SAQTTAR HAJI ISMAIL CHOKSI V/S AMERICAN EXPRESS TRAVEL RELATED SERVICES CO. INC.
Court Name: StateCommission
Appelant Advocate NANKANI
Respondant Advocate Mr.U.B. Wavikar
BEFORE THE HON'BLE STATE CONSUMER DISPUTES REDRESSAL COMMISSION, MAHARASHTRA, MUMBAIFirst Appeal No. A/09/592(Arisen out of Order Dated 12/02/2009 in Case No. 451/2000 of District DCF, South Mumbai)1. AMERICAN EXPRESS TRAVEL RELATED SERVICE CO.D N ROAD FORT MUMBAI 03Maharastra......
Case Number: 9
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Date of Filing: 08-04-2009
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Date of Upload: 30-11--0001
AMERICAN EXPRESS BANKING CORPORATION V/S K.EASWARAN PILLAI
Court Name: Ernakulam
Appelant Advocate RAJESH. R. PILLAI
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL FORUMERNAKULAMComplaint Case No. CC/13/3321. K.EASWARAN PILLAIS/O. P.K. NAIR, CHARETERED ACCOUNTANT, M/S. VIJAYAKUMAR & EASWARAN, AMRITA TRADE TOWERS, S.A. ROAD, PALLIMUKKU, KOCHI - 682 016............Complainant(s)Versus1. AMERICAN EXPRESS ...
Case Number: 13
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Date of Filing: 03-05-2013
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Date of Upload: 13-04-2015
M/S. NIVEDITA SHARMA AND ORS V/S AMERICAN EXPRESS BANK LTD.
Court Name: NCDRC
Appelant Advocate M/S. VIJAY K. GUPTA AND CO.
Respondant Advocate MR. RAJNISH SACHAN
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI APPEAL NO. 109 OF 2007(Against the Order dated 26/12/2006 in Complaint No. 9/2006 of the State Commission Delhi)1. AMERICAN EXPRESS BANK LTD.A, A1, A2, ENKAY CENTRE UDYOG VIHAR PHASE V, GURGAON, HARYANA...........Appellant(...
Case Number: 109
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Date of Filing: 15-02-2007
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Date of Upload: 15-10-2013
BRANCH MANAGER, AMERICAN EXPRESS BANK LTD. V/S V.R. KRISHNAKUMAR
Court Name: NCDRC
Appelant Advocate IN PERSON
Respondant Advocate
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI REVISION PETITION NO. 2134 OF 2012(Against the Order dated 30/11/2011 in Appeal No. 99/2009 of the State Commission Tamil Nadu)1. V.R. KRISHNAKUMARNo-91/67(N) Thulasingam Street, PeramburChennai - 600011Tamil Nadu.............
Case Number: 2134
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Date of Filing: 29-05-2012
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Date of Upload: 18-07-2013
BIJAN RAY V/S AMERICAN EXPRESS TRAVEL RELATED SERVICES LTD.
Court Name: NCDRC
Appelant Advocate M/S. BHASIN & CO.
Respondant Advocate MR. BISWAJIT DAS
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI APPEAL NO. 625 OF 2007(Against the Order dated 26/09/2007 in Complaint No. 82/2000 of the State Commission Orissa)1. AMERICAN EXPRESS TRAVEL RELATED SERVICES LTD.31-32, COMMUNITY CENTRE, BASANT LOK BASANT VIHAR,...........A...
Case Number: 625
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Date of Filing: 29-10-2007
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Date of Upload: 04-06-2013
AMERICAN EXPRESS TRAVEL RELATED SERVICES, AMERICAN EXPRESS BANK LTD. V/S BIJAN RAY
Court Name: NCDRC
Appelant Advocate MR. BISWAJIT DAS
Respondant Advocate M/S. BHASIN & CO.
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI APPEAL NO. 625 OF 2007(Against the Order dated 26/09/2007 in Complaint No. 82/2000 of the State Commission Orissa)1. AMERICAN EXPRESS TRAVEL RELATED SERVICES LTD.31-32, COMMUNITY CENTRE, BASANT LOK BASANT VIHAR,...........A...
Case Number: 66
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Date of Filing: 11-02-2008
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Date of Upload: 04-06-2013
American Express Banking Corporation. V/S Punyabrata Chatterjee.
Court Name: StateCommission
Appelant Advocate 1. Mr. S. K. Saha, 2.Mr. Dibyendu Mandal.
Respondant Advocate Mr. A. K. Sil.
STATE CONSUMER DISPUTES REDRESSAL COMMISSIONWEST BENGALBHABANI BHAWAN (Gr. Floor),31, Belvedere Road, Kolkata - 700027FA No: 214 Of 2011(Arisen out of Order Dated 23/03/2011 in Case No. 538/2009 of District Kolkata-II)1. Punyabrata Chatterjee.333, Canel Street, Tara Apartment, Fl...
Case Number: 214
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Date of Filing: 25-04-2011
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Date of Upload: 30-11--0001
American Express Banking Corp. V/S Harjinder Singh
Court Name: DF-II
Appelant Advocate
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019MISCELLANEOUS APPLICATION NO. 123 of 2012 1. Harjinder SinghR/o village Badhni Kalan, Punjab ...........Respondent(s) For the Appellant : For the Respondent :Dated...
Case Number: 123
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Date of Filing: 15-11-2012
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Date of Upload: 30-11--0001
American Express Banking Corp. V/S Kuldip Singh
Court Name: DF-II
Appelant Advocate
Respondant Advocate
CHANDIGARH DISTRICT CONSUMER DISPUTES REDRESSAL FORUM-IIPlot No. 5-B, Sector 19-B, Madhya marg, Chandigarh - 160019MISCELLANEOUS APPLICATION NO. 124 of 2012 1. Kuldip SinghR/o VPO Lohara, Distt. Moga, Punjab ...........Respondent(s) For the Appellant : For the Respondent :Dated...
Case Number: 124
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Date of Filing: 15-11-2012
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Date of Upload: 30-11--0001
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Common FAQ
Question : Am I eligible to file case against American Express in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against American Express ?
Answer : A complaint may be made against American Express under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt American Express
Step 1
Contact American Express Credit Card Customer Care
The 24/7 toll-free numbers for all your credit-card related queries are 1800-419-2122 and 1800-419-3646
Alternatively, you can also call +91124-2801800
Customer Care numbers for specific American Express credit cards.
American Express Payback Credit Card : 18004190726, 01246744144, 01242801093
American Express Membership Rewards Credit Card : 0124-2801418, 18004190167
American Express Platinum Travel Credit Card : 18004192122, 0124-2801122
American Express Gold Card : 18004191120, 0124-2801111
American Express Platinum Card : 18004191255, 18001801255, 0124-2801444, 0124-4650244
American Express Platinum Reserve Credit Card : 18004191030, 18001801030, 0124-280-1030
American Express Gold Credit Card : 18004193646, 0124-280-1800
American Express SmartEarnTM Credit Card : 18001801249, 0124-280-1101
Step 2
if you are not satisfied with the American Express Customer Care response. Collect all relevant documents and correspondence with the Customer Care and contact American Express Nodal Officer by a written Complaint on the below mentioned address.
American Express Nodal Office Contact Details
Email : AEBCNodalOfficer@aexp.comAddress :
Mr Ashish Pandey
American Express Banking Corp.,
Cyber City, Tower C, DLF Bldg No.8,
Sector 25, DLF City Phase II,
Gurgaon – 122002,
Haryana
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 3
If you are dissatisfied with the American Express Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
American Express Ombudsman List
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against American Express.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.