American Express
American Express Customer Care
Address: Manager, Executive Correspondence Unit, American Express Banking Corp, Cyber City, Tower C, DLF Bldg No 8, Sector 25, DLF City Ph II, Gurgaon – 122002, Haryana
Email ID: AEBCNodalOfficer@aexp.com
Phone No: 1-800-419-2122
Website : https://www.americanexpress.com/in/
Latest Judgments
Total 150 Consumer Court Cases Against American Express.
American Express Banking Corporation V/S Mr.Shakeel Ahmed Shaikh
Court Name: Central Mumbai
Appelant Advocate Adv.B.K.Barve
Respondant Advocate
Case Number: 17
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Date of Filing: 10-08-2017
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Date of Upload: 27-11-2024
AMERICAN EXPRESS BANKING CORPORATION V/S NARENDRA KUMAR MEENA
Court Name: Chittaurgarh
Appelant Advocate NARENDRA KUMAR MEENA
Respondant Advocate M Saraswat
Case Number: 140
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Date of Filing: 22-04-2024
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Date of Upload: 18-10-2024
AMERICAN EXPRESS PACKERS AND MOVERS V/S GAURAV GARG
Packers And Movers American Express
Court Name: Gautam Buddha Nagar
Appelant Advocate APURV SHARMA
Respondant Advocate
FINAL ORDERDISTRICT CONSUMER COMMISSIONGAUTAM BUDDH NAGAR SURAJPUR , GREATER NOIDA (U.P.)COURT 1Complaint Case No. CC/553/2024( Date of Filing : 13 Jul 2024 )1. GAURAV GARGE113, GULSHAN IKEBANA, SECTOR 143, NOIDAGAUTAM BUDDHA NAGARUTTAR PRADESH...........Complainant(s)Versus1. AM...
Case Number: 553
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Date of Filing: 13-07-2024
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Date of Upload: 03-09-2024
AMERICAN EXPRESS BANKING CORP. V/S PRASHANTKUMAR HIMMATBHAI VAGHELA
Court Name: Surat Addl
Appelant Advocate SELF
Respondant Advocate Dipendar Sing
Case Number: 21
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Date of Filing: 11-02-2021
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Date of Upload: 04-02-2024
AMERICAN EXPRESS CORP INDIA V/S MANENDER PAL SINGH
Court Name: Amritsar
Appelant Advocate SAMARJEET SINGH
Respondant Advocate
District Consumer Disputes Redressal CommissionSCO 100, District Shopping Complex, Ranjit AvenueAmritsar, PunjabExecution Application No. EA/142/2023( Date of Filing : 19 Oct 2023 )InComplaint Case No. CC/782/20191. MANENDER PAL SINGHMIG-16 GF DHINGRA COMPLEX PANJ PEER G.T. ROADA...
Case Number: 142
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Date of Filing: 19-10-2023
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Date of Upload: 31-10-2023
American Express Banking Corp. V/S Manender Pal Singh
Court Name: Amritsar
Appelant Advocate Deepinder Singh
Respondant Advocate
Case Number: 782
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Date of Filing: 07-10-2019
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Date of Upload: 01-09-2023
MRS. SHOBHA SAHGAL V/S M/S AMERICAN EXPRESS BANKING CO.
Court Name: StateCommission
Appelant Advocate SNG PARTNERS
Respondant Advocate
Case Number: 93
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Date of Filing: 08-06-2022
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Date of Upload: 26-04-2023
MRS. SHOBHA SAHGAL V/S M/S AMERICAN EXPRESS BANKING CO.
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
Case Number: 729
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Date of Filing: 08-06-2022
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Date of Upload: 26-04-2023
AMERICAN EXPRESS BANKING V/S ANIL JAIN
Court Name: East Delhi
Appelant Advocate
Respondant Advocate
Present : NonePut up at 02:30 PM. Member(Ravi Kumar)Member(Rashmi Bansal)President(S.S. Malhotra)At this stageAt 02:30 PMPresent : NoneNone was present for the Complainant on 28.02.2022, 02.08.2022 and even today. Court Notice was issued to the Complainant which was delivered on ...
Case Number: 260
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Date of Filing: 21-08-2019
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Date of Upload: 03-03-2023
AMERICAN EXPRESS BANK V/S SURENDER SINGH
Court Name: West Delhi
Appelant Advocate
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL COMMISSION-III (WEST)C-150-151, COMMUNITY CENTRE, JANAKPURI,NEW DELHI-110058CASE NO. 475/2008IN THE MATTERS OF:-Surender Singh ……COMPLAINANTVERSUSAmerican Express Bank ……OPPOSITE PARTY Coram: SONICA MEHROTRA (PRE...
Case Number: 8
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Date of Filing: 13-06-2008
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Date of Upload: 28-11-2022
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Common FAQ
Question : Am I eligible to file case against American Express in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against American Express ?
Answer : A complaint may be made against American Express under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint againt American Express
Step 1
Contact American Express Credit Card Customer Care
The 24/7 toll-free numbers for all your credit-card related queries are 1800-419-2122 and 1800-419-3646
Alternatively, you can also call +91124-2801800
Customer Care numbers for specific American Express credit cards.
American Express Payback Credit Card : 18004190726, 01246744144, 01242801093
American Express Membership Rewards Credit Card : 0124-2801418, 18004190167
American Express Platinum Travel Credit Card : 18004192122, 0124-2801122
American Express Gold Card : 18004191120, 0124-2801111
American Express Platinum Card : 18004191255, 18001801255, 0124-2801444, 0124-4650244
American Express Platinum Reserve Credit Card : 18004191030, 18001801030, 0124-280-1030
American Express Gold Credit Card : 18004193646, 0124-280-1800
American Express SmartEarnTM Credit Card : 18001801249, 0124-280-1101
Step 2
if you are not satisfied with the American Express Customer Care response. Collect all relevant documents and correspondence with the Customer Care and contact American Express Nodal Officer by a written Complaint on the below mentioned address.
American Express Nodal Office Contact Details
Email : AEBCNodalOfficer@aexp.comAddress :
Mr Ashish Pandey
American Express Banking Corp.,
Cyber City, Tower C, DLF Bldg No.8,
Sector 25, DLF City Phase II,
Gurgaon – 122002,
Haryana
We suggest you to also visit the below link to know the landmark cases against Banking Services.
Landmark Consumer Cases
Step 3
If you are dissatisfied with the American Express Nodal officer response, you can contact the Banking Ombudsman on the below mentioned address. They have a grievance redressal system where you can file your complaint.
American Express Ombudsman List
Step 4
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against American Express.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.