Airtel
Airtel Customer Care
Address: Bharti Telemedia Limited Plot No 16,Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India.
Email ID: customercare@airtel.com
Phone No: 121
Website : https://www.airtel.in/
Latest Judgments
Total 1940 Consumer Court Cases Against Airtel.
Bharti Airtel V/S Amit Kuthiala
Court Name: Shimla
Appelant Advocate Gaurav Sharma
Respondant Advocate
Case Number: 150
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Date of Filing: 02-05-2013
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Date of Upload: 01-08-2022
M/s.Bharati Airtel Ltd V/S D.Arun Kumar
Court Name: South Chennai
Appelant Advocate V.Veeramani
Respondant Advocate
Date of Complaint Filed: 01.09.2017Date of Reservation : 21.07.2022Date of Order : 26.07.2022DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION,CHENNAI (SOUTH), CHENNAI-3.PRESENT: TMT. B. JIJAA, M.L., : PRESIDENT THIRU. T.R. SIVAKUMH...
Case Number: 280
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Date of Filing: 20-09-2017
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Date of Upload: 16-02-2023
Bharti Airtel Head Office and others V/S Sri.H.V.Aswathanarayana Gupta
Court Name: Mysore
Appelant Advocate M.Basappa
Respondant Advocate
Case Number: 239
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Date of Filing: 23-10-2020
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Date of Upload: 26-07-2022
Venkatesh.S. V/S Bharathi Airtel Ltd.
Court Name: StateCommission
Appelant Advocate B.J.Mahesh
Respondant Advocate Monica
BEFORE THE KARNATAKA STATE CONSUMER DISPUTES REDRESSAL COMMISSION, BANGALOREDATED THIS THE 18TH DAY OF JULY 2022PRESENTSRI. RAVI SHANKAR : JUDICIAL MEMBERSMT. SUNITA C. BAGEWADI : MEMBERRevision Petition No. 114/2018Bharathi Airtel Ltd. No.55, Divyashree Towers, Bannerghatta Road...
Case Number: 114
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Date of Filing: 23-04-2018
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Date of Upload: 15-10-2022
Bhari Airtel Limited and other V/S Dr.S.P.Thirumala Rao
Court Name: Mysore
Appelant Advocate Inperson
Respondant Advocate
Case Number: 360
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Date of Filing: 30-12-2020
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Date of Upload: 25-07-2022
BHARATI AIRTEL LTD. AIRTEL CENTRE V/S MISS. SONU MAHENDRA RAKSHIT
Court Name: Nagpur
Appelant Advocate ADV. VIDYASAGAR D. TRIPATHI
Respondant Advocate
DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, NAGPURNew Administrative Building5th Floor, Civil Lines,Nagpur-440 0010712-2548522Complaint Case No. CC/568/2021( Date of Filing : 30 Sep 2021 )1. MISS. SONU MAHENDRA RAKSHITR/O. 79, SUDARSHAN NAGAR, NEW NARSALA ROAD, NAGPUR-440034...
Case Number: 568
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Date of Filing: 30-09-2021
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Date of Upload: 17-08-2022
Bharti Airtel Ltd V/S Rohit Arora
Court Name: DF-I
Appelant Advocate Arun Kumar
Respondant Advocate
District Consumer Disputes Redressal Commission-I, U.T., Chandigarh Execution Application No. 18 of 2021in CC/333/2020Rohit Arora Vs Bharti Airtel Limited & anr. BEFORE: SURJEET KAUR, PRESIDING MEMBER SURESH KUMAR SARDANA, MEMBERPRESENT: Sh.Varun Bhardwaj, Counsel for Complai...
Case Number: 18
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Date of Filing: 04-03-2021
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Date of Upload: 15-07-2022
BHARTI AIRTEL LTD V/S SMT.SHASHI RAIZADA
Court Name: StateCommission
Appelant Advocate
Respondant Advocate
Case Number: 22
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Date of Filing: 18-04-2022
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Date of Upload: 11-07-2022
Bharathi Airtel Ltd. V/S Rajesh Rao K
Court Name: StateCommission
Appelant Advocate Jyothilakshmi N.K.
Respondant Advocate
KARNATAKA STATE CONSUMER DISPUTES REDRESSAL COMMISSION BASAVA BHAVAN, BANGALORE.First Appeal No. A/1301/2022( Date of Filing : 04 Jul 2022 )(Arisen out of Order Dated 20/04/2022 in Case No. CC/650/2020 of District Bangalore 4th Additional)1. Rajesh Rao KAged bout 42 years, R/a Ho...
Case Number: 1301
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Date of Filing: 04-07-2022
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Date of Upload: 18-07-2022
BHARTI AIRTEL V/S KISHORE KUMAR
Court Name: West Delhi
Appelant Advocate
Respondant Advocate
BEFORE THE DISTRICT CONSUME DISPUTE REDRESSAL COMMISSION-III,WEST DISTRICT, C-150-151, COMMUNITY CENTRE, JANAKPURI,NEW DELHICC No. 878/09In re:-Kishore KumarR/o B-22, Backside, Kirti Nagar,New Delhi-110015 ………..ComplainantVERSUSBharti AirtelThrough Business ...
Case Number: 9
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Date of Filing: 28-09-2009
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Date of Upload: 14-07-2022
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Common FAQ
Question : Am I eligible to file case against Airtel in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Airtel ?
Answer : A complaint may be made against Airtel under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to file complaint against Airtel
Step 1
Call the Airtel Helpline Number and register your complaint, don’t forget to note the complaint ID.
Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only)
Call 198 (Toll Fee)
If you are calling from non-airtel number:
For Airtel Postpaid
9810012345
For Airtel Prepaid
9810198101
Airtel customer care Email ID
You can also send an Email at 121@airtel.comStep 2
Contact Airtel Nodal Officer
In case you have not received any satisfactory resolution of your query, you can contact Airtel Nodal Officers (Mon-Fri, 9:30 am to 6:30 pm) with complaint reference number registered with the Airtel Customer Care, the details of the nodal officers of the circle are given below:Bihar and Jharkhand
Mr. Raja Bose
appellate.bihar@in.airtel.com
9934844866
Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
AP and Telangana
Ms. Kulasekar Venkatesan
appellate.andhra@in.airtel.com
9959444865
Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
Assam
Ms. Mayuri Bharali
appellate.nesa@in.airtel.com
9957599118
Bharti Airtel Limited, Bharti House, Six mile Khanapara, Guwahati - 781022
Haryana
Mr. Anoop Verma
appellate.har@in.airtel.com
9729044865
Bharti Airtel Limited, Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , state- Haryana
Jammu and Kashmir
Mr. Anoop Verma
appellate.jk@in.airtel.com
9797344865
Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012
Karnataka
Mr. Saumil Agrawal
appellate.kk@in.airtel.com
9972544865
Bharti Airtel Limited, No 55, divyashree towers , Bannerghatta Road Bangalore - 560029
Kerala
Mr. Kulasekar Venkatesan
appellate.ker@in.airtel.com
9995844865
Bharti Airtel Ltd, SL Avenue, NH Bye Pass, Maradu PO, Kundanoor Junction, Cochin - 682304
MP and Chattisgarh
Mr. Devendra Jain
appellate.mpcg@in.airtel.com
9981544865
Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh
Mumbai
Mr. Manish Jain
appellate.mumbai@in.airtel.com
9987244865
Bharti Airtel Limited, 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai - 40064 , Maharashtra
North East
Ms. Mayuri Bharali
appellate.nesa@in.airtel.com
9612906264
Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003
Orissa
Mr. Raja Bose
appellate.orissa@in.airtel.com
9937044865
Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
Tamil Nadu
Mr. Sureshkumar B
appellate.tn@in.airtel.com
9940644865
Bharti Airtel Limited, No 42/147 & 44/146 santhome road & rosart church road , Mylapore, Chennai - 600004
Chennai
Mr. Sureshkumar B
appellate.tn@in.airtel.com
9940644865
Bharti Airtel Limited, No 42/147 & 44/146 santhome road & rosart church road , Mylapore, Chennai - 600004
Delhi NCR
Mr. Manish Kumar
appellate.del@in.airtel.com
9958444865
Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
Gujarat
Mr. Ashish Agrawal
appellate.guj@in.airtel.com
9724544865
Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
Himachal Pradesh
Mr. Anoop Verma
appellate.hp@in.airtel.com
9805044865
Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
Kolkata
Ms. Gunjan Agarwal
appellate.wb@in.airtel.com
9831844865
Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Maharashtra and Goa
Ms.Neelam Sachade
appellate.mah@in.airtel.com
9987244865
Bharti Airtel Ltd Block-1,wing-B,Level -12, International tech park Kharadi Pune - 412207
Punjab
Mr. Anoop Verma
appellate.pb@in.airtel.com
9878444865
Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
Rajasthan
Mr. Khushwinder Singh
appellate.raj@in.airtel.com
9958444865
Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan
UP East
Ms. Riju Suji
appellate.upe@in.airtel.com
9794544865
Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
UP West and Uttarakhand
Ms. Riju Suji
appellate.upw@in.airtel.com
9997444865
Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
West Bengal
Ms. Gunjan Agarwal
appellate.wb@in.airtel.com
9831844865
Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Points to remember
a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint center should be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
Step 3
Contact Consumer Court
If your complaint remains unresolved even after contacting to the Airtel Nodal Officer, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Airtel.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.