Airtel
Airtel Customer Care
Address: Bharti Telemedia Limited Plot No 16,Udhyog Vihar, Phase IV, Airtel Center Gurgaon 122015 Haryana, India.
Email ID: customercare@airtel.com
Phone No: 121
Website : https://www.airtel.in/
Latest Judgments
Total 1940 Consumer Court Cases Against Airtel.
Bharti Airtel Ltd. And Other V/S Mirza Ghalib Ali
Court Name: Ghaziabad
Appelant Advocate Self
Respondant Advocate
Case Number: 453
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Date of Filing: 02-09-2022
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Date of Upload: 03-02-2023
The Chairman or Managing Director Bharti Airtel ltd V/S CA.S.D.Packiaraj
Court Name: Madurai
Appelant Advocate G.Soundararajulu
Respondant Advocate
Case Number: 57
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Date of Filing: 04-04-2019
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Date of Upload: 21-02-2023
BHARTI AIRTEL V/S ASHOK KUMAR GANDHI
Court Name: Indore-II
Appelant Advocate LALIT INANI
Respondant Advocate
Case Number: 772
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Date of Filing: 21-11-2017
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Date of Upload: 31-01-2023
SAURABH SINGH V/S AIRTEL
Court Name: StateCommission
Appelant Advocate SH.AJAY PANDEY
Respondant Advocate
Case Number: 17
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Date of Filing: 25-11-2017
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Date of Upload: 24-01-2023
MAHAVIR SINGH V/S BHARTI AIRTEL
Court Name: StateCommission
Appelant Advocate SH.AJAY PANDEY
Respondant Advocate
Case Number: 17
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Date of Filing: 25-07-2017
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Date of Upload: 20-01-2023
Airtel Shop V/S Yasinahemadbhai Yakubbhai Sandhi
Court Name: Rajkot
Appelant Advocate M. H. Parmar
Respondant Advocate A. N. Chauhan
Case Number: 19
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Date of Filing: 30-09-2019
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Date of Upload: 21-01-2023
Bharti Airtel Limited V/S D. Soundara Rajan
Court Name: South Chennai
Appelant Advocate D. Soundara Rajan
Respondant Advocate P. J. Rishikesh
Date of Complaint Filed : 02.05.2022 Date of Reservation : 27.12.2022 Date of Order : 09.01.2023DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION,CHENNAI (SOUTH), CHENNAI-3.PRESENT: TMT. B. JIJAA, M.L., : PRESIDENT ...
Case Number: 185
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Date of Filing: 03-06-2022
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Date of Upload: 17-03-2023
The Branch Manager, Airtel Store, V/S R. Prasanna Lakshmi, D/o. R. Ramanathan,
Court Name: Bangalore 3rd Additional
Appelant Advocate In Person
Respondant Advocate
Heading1Heading2Complaint Case No. CC/235/2021( Date of Filing : 20 Feb 2021 )1. R. Prasanna Lakshmi, D/o. R. Ramanathan,Aged about 39 years, 313, III Floor, I Main, Radiant Celesta Apartment, Kudichilkanahalli, Bommanahalli, Bengaluru-560076. ...........Complainant(s)Versus1. Th...
Case Number: 235
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Date of Filing: 20-02-2021
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Date of Upload: 07-01-2023
BHARTI AIRTEL LIMITED V/S Surender
Court Name: Ambala
Appelant Advocate In Person
Respondant Advocate
BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, AMBALA. Complaint case no. : 290 of 2022. Date of Institution : 22.07.2022. Date of decision : 05.01.2023. Surender son of Dharam Veer, Resident of House No.893, Main Gali, Near SVM School Saha, Tehsil-Saha, District ...
Case Number: 290
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Date of Filing: 22-07-2022
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Date of Upload: 06-01-2023
AIRTEL , Mrs. Nidhi Singh (Manager) V/S K.K. Shaw
Court Name: Purbi Singhbhum
Appelant Advocate P.R. Kumar
Respondant Advocate
Heading1Heading2Complaint Case No. CC/38/2017( Date of Filing : 13 May 2017 )1. K.K. ShawLine No .11, House No -323, Kasidih , P.O. Sakchi , JamshedpurPurbi SinghbhumJharkhand...........Complainant(s)Versus1. AIRTEL , Mrs. Nidhi Singh (Manager)Near Basant Talkies , Sakchi , Jahsh...
Case Number: 38
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Date of Filing: 13-05-2017
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Date of Upload: 05-01-2023
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Common FAQ
Question : Am I eligible to file case against Airtel in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Airtel ?
Answer : A complaint may be made against Airtel under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to file complaint against Airtel
Step 1
Call the Airtel Helpline Number and register your complaint, don’t forget to note the complaint ID.
Call 121 from your Airtel number (Chargeable at 50p/3 mins for advisor access only)
Call 198 (Toll Fee)
If you are calling from non-airtel number:
For Airtel Postpaid
9810012345
For Airtel Prepaid
9810198101
Airtel customer care Email ID
You can also send an Email at 121@airtel.comStep 2
Contact Airtel Nodal Officer
In case you have not received any satisfactory resolution of your query, you can contact Airtel Nodal Officers (Mon-Fri, 9:30 am to 6:30 pm) with complaint reference number registered with the Airtel Customer Care, the details of the nodal officers of the circle are given below:Bihar and Jharkhand
Mr. Raja Bose
appellate.bihar@in.airtel.com
9934844866
Bharti Airtel Limited, Plot no 18, Patliputra Industrial area, Patna 800013, Bihar, India
AP and Telangana
Ms. Kulasekar Venkatesan
appellate.andhra@in.airtel.com
9959444865
Bharti Airtel Limited, Splendid Towers, Huda Road, Opp. Begumpet Police Station, Begumpet, Hyderabad - 500016
Assam
Ms. Mayuri Bharali
appellate.nesa@in.airtel.com
9957599118
Bharti Airtel Limited, Bharti House, Six mile Khanapara, Guwahati - 781022
Haryana
Mr. Anoop Verma
appellate.har@in.airtel.com
9729044865
Bharti Airtel Limited, Plot No 41 & 42, Industrial Park , Sector 2,Growth Center, Saha, Distt Ambala , state- Haryana
Jammu and Kashmir
Mr. Anoop Verma
appellate.jk@in.airtel.com
9797344865
Bharti Airtel Limited, B2, 3rd Floor, South Block, Bahu Plaza, Gandhi Nagar, Jammu, Jammu & Kashmir 180012
Karnataka
Mr. Saumil Agrawal
appellate.kk@in.airtel.com
9972544865
Bharti Airtel Limited, No 55, divyashree towers , Bannerghatta Road Bangalore - 560029
Kerala
Mr. Kulasekar Venkatesan
appellate.ker@in.airtel.com
9995844865
Bharti Airtel Ltd, SL Avenue, NH Bye Pass, Maradu PO, Kundanoor Junction, Cochin - 682304
MP and Chattisgarh
Mr. Devendra Jain
appellate.mpcg@in.airtel.com
9981544865
Bharti Airtel Limited, 3rd Floor, Metro Towers, AB Road, Near Vijay Nagar , Indore, Madhya Pradesh
Mumbai
Mr. Manish Jain
appellate.mumbai@in.airtel.com
9987244865
Bharti Airtel Limited, 7th Floor , Interface Building No 7 , Mindspace , Link Road , Malad west , Mumbai - 40064 , Maharashtra
North East
Ms. Mayuri Bharali
appellate.nesa@in.airtel.com
9612906264
Bharti Hexacom Limited,Modrina Mansion, 1st Floor, Laitumukrah Main Road, Shillong- 793003
Orissa
Mr. Raja Bose
appellate.orissa@in.airtel.com
9937044865
Bharti Airtel Limited, Infocity Campus, 6th Floor, E-13/1, Chandaka Industrial Estate, Chandrasekharpur, Bhubaneswar-751024, Odisha
Tamil Nadu
Mr. Sureshkumar B
appellate.tn@in.airtel.com
9940644865
Bharti Airtel Limited, No 42/147 & 44/146 santhome road & rosart church road , Mylapore, Chennai - 600004
Chennai
Mr. Sureshkumar B
appellate.tn@in.airtel.com
9940644865
Bharti Airtel Limited, No 42/147 & 44/146 santhome road & rosart church road , Mylapore, Chennai - 600004
Delhi NCR
Mr. Manish Kumar
appellate.del@in.airtel.com
9958444865
Bharti Airtel Limited, Plot No. 16, Udyog Vihar, Phase - IV, Gurgaon - 122015
Gujarat
Mr. Ashish Agrawal
appellate.guj@in.airtel.com
9724544865
Bharti Airtel Limited, Zodiac Square, 2nd Floor, SG Road, Opp Gurudwara, Ahmedabad 380 054
Himachal Pradesh
Mr. Anoop Verma
appellate.hp@in.airtel.com
9805044865
Bharti Airtel Limited, Block No. 11 A, SDA Complex, Kasumpti, Shimla 171009
Kolkata
Ms. Gunjan Agarwal
appellate.wb@in.airtel.com
9831844865
Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Maharashtra and Goa
Ms.Neelam Sachade
appellate.mah@in.airtel.com
9987244865
Bharti Airtel Ltd Block-1,wing-B,Level -12, International tech park Kharadi Pune - 412207
Punjab
Mr. Anoop Verma
appellate.pb@in.airtel.com
9878444865
Bharti Airtel Limited, Plot No.21, Rajiv Gandhi Technology Park, Chandigarh 160101
Rajasthan
Mr. Khushwinder Singh
appellate.raj@in.airtel.com
9958444865
Bharti Hexacom Limited, K-21, Sunny House, Malviya Marg, C-Scheme, Jaipur-302001, Rajasthan
UP East
Ms. Riju Suji
appellate.upe@in.airtel.com
9794544865
Bharti Airtel Limited, TCG 7/7, Vibhuti Khand, Gomti Nagar, Lucknow - 226010
UP West and Uttarakhand
Ms. Riju Suji
appellate.upw@in.airtel.com
9997444865
Bharti Airtel Limited, B38/C1, Sector 57, Noida- 201301 Uttar Pradesh
West Bengal
Ms. Gunjan Agarwal
appellate.wb@in.airtel.com
9831844865
Bharti Airtel Limited, Infinity Building, 5th Floor, Salt Lake Electronics Complex, Kolkata-700091, West Bengal
Points to remember
a) The working hours for Appellate Authority are between 9:30 am to 6:30 pm from Monday to Friday
b) While raising an appeal to the Appellate Authority, the complaint details (Service Request No) shared by the complaint center should be available.
c) The appeal should be filed within 90 Days of the expiry of the complaint or request resolution time specified by the complaint center.
d) The Appellate Authority will provide a Unique Reference number within 3 days of reporting the issue.
Step 3
Contact Consumer Court
If your complaint remains unresolved even after contacting to the Airtel Nodal Officer, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Airtel.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.