Air India
Air India Customer Care
Address: Handling Contracts & Agreements Ground Handling HQ, Air India Chhatrapati Shivaji International Airport-II, Mumbai - 400 099.
Email ID: nodalofficer@airindia.com
Phone No: 1860 233 1407
Website : https://www.airindia.com/
Latest Judgments
Total 1202 Consumer Court Cases Against Air India.
Air India Express Through its Chairman, V/S Manju w/o Rajnish Sharma,
Court Name: Pune
Appelant Advocate Birajdar
Respondant Advocate
Case Number: 14
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Date of Filing: 07-01-2014
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Date of Upload: 22-04-2015
Sri Pranab Kumar Ghosh V/S Dy. General Manager (Commercial) Air India Ltd. NSCBI Airport
Court Name: StateCommission
Appelant Advocate Mr. Abhik Chakraborty Mr. Rahul Neogi
Respondant Advocate Mr. Udayan Roy
STATE CONSUMER DISPUTES REDRESSAL COMMISSIONWEST BENGAL11A, Mirza Ghalib Street, Kolkata - 700087First Appeal No. FA/1060/2013(Arisen out of Order Dated 30/08/2013 in Case No. Complaint Case No. CC/181/2013 of District North 24 Parganas DF, Barasat)1. Dy. General Manager (Commerc...
Case Number: 1060
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Date of Filing: 26-09-2013
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Date of Upload: 30-11--0001
THE MANAGER, AIR INDIA LTD. V/S NOUSHAD T
Court Name: Ernakulam
Appelant Advocate RIYAD C.I.
Respondant Advocate
...
Case Number: 12
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Date of Filing: 06-02-2012
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Date of Upload: 26-02-2015
Case Number: 14
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Date of Filing: 24-01-2014
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Date of Upload: 23-03-2015
AIR INDIA LIMITED AND ORS. V/S AJAY KAILA AND ORS.
Court Name: NCDRC
Appelant Advocate MR. RAJIV TALWAR
Respondant Advocate M/S. JURISPERITUS
NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSIONNEW DELHI CONSUMER CASE NO. 17 OF 20071. AJAY KAILA AND ORS.E-269 GREATOR KAILASH-I NEW DELHI NEW DELHI-110048...........Complainant(s)Versus1. AIR INDIA LIMITED AND ORS.HAVING ITS OFFICE AIR INDIA HOUSE 3RD FLOOR TOWER-II JEEVAN BH...
Case Number: 17
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Date of Filing: 26-02-2007
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Date of Upload: 11-12-2014
THE CHAIRMAN, AIR INDIA LTD. & OTHERS. V/S KALYAN KUMAR ROY & ANOTHER.
Court Name: Kolkata-II(Central)
Appelant Advocate LD. ADVOCATE
Respondant Advocate LD. ADVOCATE
DISTRICT CONSUMER DISPUTES REDRESSAL FORUMKOLKATA UNIT - II.8-B, NELLIE SENGUPTA SARANI, 7TH FLOOR,KOLKATA-700087.Complaint Case No. CC/175/20141. KALYAN KUMAR ROY & ANOTHER.35G, N.K. GHOSHAL ROAD, KASBA, KOLKATA-700042............Complainant(s)Versus1. THE CHAIRMAN, AIR INDIA LT...
Case Number: 175
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Date of Filing: 22-04-2014
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Date of Upload: 30-11--0001
Case Number: 1106
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Date of Filing: 12-12-2011
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Date of Upload: 18-01-2017
Air India V/S Shailendra Kumar
Court Name: North Goa
Appelant Advocate
Respondant Advocate
BEFORE THE CONSUMER DISPUTES REDRESSAL FORUM NORTH GOA, PORVORIM,GOAComplaint Case No. CC/9/20141. Shailendra Kumar 24, Patto Plaza, Near EST Office, Panaji-GoaNorthGoa...........Complainant(s)Versus1. Air India Dempo House Panaji-GoaNorthGoa............Opp.Party(s) BEFORE:HON'BL...
Case Number: 9
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Date of Filing: 23-01-2014
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Date of Upload: 30-11--0001
Mr. Arun Baheti S/o Mr Shyam Sundar Baheti V/S AIR India Ltd. City office Manager
Court Name: StateCommission
Appelant Advocate Mr. A.K. Sarkar
Respondant Advocate Mr. A.Goswami
BEFORE THE ASSAM STATE CONSUMER DISPUTES REDRESSAL COMMISSIONGUWAHATIFirst Appeal No. A/53/2012(Arisen out of Order Dated in Case No. of District )1. AIR India Ltd. City office ManagerAirlines Bhawan, Ganeshguri, Guwahati, Dispur-781006...........Appellant(s)Versus1. Mr. Arun Bah...
Case Number: 53
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Date of Filing: 27-07-2012
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Date of Upload: 15-12-2017
Manager, AIR India V/S Shyamal Ranjan Dey
Court Name: East Siang
Appelant Advocate nil
Respondant Advocate Christopher Perme
JUDGEMENT & ORDERThis is a case under section 2 (1) (d) of the Consumer Protection Act, 1986.The fact of the case is that the complainant had booked 3 (three) Air tickets for self and family on 27th March, 2014 for the journey to be taken in May 2013 from Guwahati to Silchar,...
Case Number: 14
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Date of Filing: 14-08-2013
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Date of Upload: 30-11--0001
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Common FAQ
Question : Am I eligible to file case against Air India in Consumer Forum?
Answer : If you have purchased a product or avails any service, either for your personal use or to earn your livelihood by means of self-employment.
Question : When I can fill a complaint against Air India ?
Answer : A complaint may be made against Air India under the following circumstances:
1 : Loss or damage is caused to the consumer due to unfair or restrictive trade practice.
2 : the article purchased by you is defective.
3 : the services availed of by you suffer from any deficiency.
4 : charged more then MRP
5 : Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public.
Question : Is there any exemption from payment of Court Fee?
Answer : The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card.
Question : What are the Reliefs available to Consumers?
Answer : The reliefs available are :
1 : Removal of defects from the goods
2 : Replacement of the goods
3 : Refund of the price paid.
4 : Removal of defects or deficiencies in the services
5 : Award of compensation for the loss or injury suffered;
6 : Discontinue and not to repeat unfair trade practice or restrictive trade practice;
7 : To withdraw hazardous goods from being offered for sale;
8 : To cease manufacture of hazardous goods and desist from offering services which are hazardous in nature;
9 : If the loss or injury has been suffered by a large number of consumers who are not identifiable conveniently, to pay such sum (not less than 5% of the value of such defective goods or services provided) which shall be determined by the forum;
10 : To issue corrective advertisement to neutralize the effect of misleading advertisement;
11 : To provide adequate costs to parties.
Procedure to File Complaint against Air India
Step 1
Contact Air India Customer Care
If you have a complaint against Air India, please follow these steps to file your grievance:Customer Support : Contact Air India's customer support on the below helpline numbers, email, or social media. Provide detailed information about your concern ask them to register a complaint and ask them for a complaint number.
0124-2641407
020-26231407
1860 233 1407
Global Customer Support :
USA : +1 - 888 634 1407
Canada : +1 - 888 634 1407
UK : +44 - 0800 048 9254 (Toll Free)
Australia : +61 - 3 701 98270
France : +33 - 1 874 06644 *
Germany : +49 - 6925511337 *
Singapore : +65 - 800 101 4016 (Toll Free)
Air India Email Support : You can also send a detailed email to the Air India's customer service email address. Include relevant information like your booking reference number, flight details, and a clear description of the problem you faced.
contactus@airindia.in
Contact Air India Branch Office :
Western Region
BombayGround floor, Air India building,
Nariman Point, Mumbai 400001.
Goa
AIL, Dempo House,
Ground Floor, Campal,
Dr Dayanand Bandodkar Marg,
Panjim, Goa 403001.
Eastern Region
KolkataAirlines House, 39,
Chittaranjan Avenue,
Kolkata-700012.(W.B.)
Guwahati
Airlines House, Dr.R.P.Road,
Ganesh Guri, Charali,
Guwahati-781006. (Assam)
Northern Region
SrinagarJK Bank Building
Residency Road Srinagar
Jalandhar
Office No. 101, First Floor,
Vijaya Tower, Near SBI Main Branch,
Civil Lines, Jalandhar 144001
Southern Region
ChennaiAir India
8th floor, Indiqube Arihant Viceroy
Old no. 25, New no. 22
Sardar Patel Road
Little Mount
Guindy
Chennai-600032
Bengaluru
BLOCK-F, K, JC Rd, opp. LIC HEAD OFFICE,
TOWN HALL, Bengaluru,
Karnataka 560002
Step 2
Contact Air India Nodal Officer
If your issue remains unresolved, you can contact the Air India's Nodal Officer on their official E-Mail ID nodalofficer@airindia.com. Send a formal E-Mail with your complaint details and send it to the above email ID.Email Format
Subject: Urgent: Unresolved Issue - [Your Booking/Reference Number]Dear Air India Customer Support,
My name is [Your Name], and I am the regular customer of Air India, I am writing to express my dissatisfaction with the recent experience I had with Air India on [Date]. I believe that it is crucial to bring this matter to your attention, and I trust that you will resolve it promptly as early as possible.
Booking/Reference Number: [Your Booking/Reference Number]
Flight Details: [Flight Number, Date, and Route]
Date: [Date of Flight]
I would like to highlight the following issues I encountered during my recent journey with Air India:
[Clearly state the issue with specific details]
Despite my attempts to address these concerns with team members during the journey, the issues were not resolved. After that I also register my complaint to the Air India customer care on your helpline number (18602331407) and also send an email at (contactus@airindia.in). The complaint numbers are [Complaint Numbers]. I am very disappointed with the level of service, and I believe that it does not meet the standards expected from a reputed airline like Air India.
I kindly request that you investigate these matters at your earliest convenience. Additionally, I would appreciate the refund compensation and a appropriate actions to rectify the inconvenience caused. Please provide a timeline for your investigation and resolution with the acknowledgment of this email. Your prompt attention to this matter is crucial in maintaining customer trust and satisfaction.
Thank you for your understanding, and I look forward to a swift and satisfactory resolution to these issues.
Sincerely,
[Your Full Name]
[Your Contact Information]
Step 3
Contact Consumer Court
If your complaint remains unresolved even after completing all the above steps, you can consider approaching a consumer forum to seek legal remedies. Consult with our legal expert for advice on the best course of action against Air India.NOTE : Remember to keep records of all communication and actions you take throughout this process. This documentation will be important if you need to escalate your complaint in Consumer Court.